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  • Posted: Sep 11, 2020
    Deadline: Not specified
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    For over 100 years, Nestl South Africa has delivered on its Good Food, Good Life promise to its consumers, ensuring that they are always able to access our established, well-loved brands as well as new and innovative products that respond to their evolving needs. We exist to DELIGHT our CONSUMERS who have enabled the growth of our business and company by ...
    Read more about this company

     

    Customer Solutions Analyst

    Position Summary

    • The main purpose of the role is to effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow.

    A day in the life of
    Customer Solutions Analyst
    Demand Capture:

    • complete and resolve all demand capture failures within defined service level agreement.

    Order Filter:

    • contact relevant stakeholders to resolve blocked orders within SLA.
    • escalate master data issues with resolution owners.

    Order Fulfilment:

    • Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep up to date with out of Stock Repository data.
    • Apply the mitigation agreed with customer if related to already existing orders or Request to Order Fulfilment to setup the mitigation action for future orders.
    • Manage Stock Allocation issue that requires a customer contact.
    • Manage Delivery Creation issue in collaboration with Order Filtering and/or ICC(Interface Centre of Competence).
    • Contact the customer and propose a resolution in case of Transportation issue related to Load Optimization, Carrier Selection, Appointment Scheduling and Delivery delay.
    • In conjuction with the Order Fullfillment and DSP teams execute ex-factory and backhauling oppurtunities.
    • Contact the customer and propose a resolution in case of Physical Logistics(Warehouse) issue related to Warehouse Capacity and/or Pick&Pack and loading issues.

    Billing:

    • Collaborates with billing in the resolution of billing issues that requires a contact with the customer.

    Returns and Refusals:

    • Be the pricipal contact for the customer for all returns and refusals.
    • Capture and register Returns and Refusals requests through Customer Interaction.
    • Analyse reasons for refusals and contact customers to propose mitigation actions for refusals.
    • Assess Compliance of Returns Requests according to Market Return Policy Conditions and ensure all relevant documentation is in place for analysis of credit/debit value.
    • Manage the execution of Refusals with Customers & Transport.
    • Provide guidance and help with missing documentation -when needed- to Claims Management on the returns and refusals acceptance / non acceptance.
    • Inform Sales about non accepted returns and request for their approval when needed.

    What Will Make You Successful

    • 3-5 years experience within a Nestle market, region or CoC environment
    • Experience with and strong focus on customers.
    • Strong Supply Chain, which includes Physical Logistics, Customer Service, and Demand Management knowledge and expertise.
    • Strong analytical mindset and attention to detail.
    • Tertiary Degree / Diploma

    NB. Preference will be given to differently abled candidates & those from designated groups.

     

    go to method of application »

    Employee Relations Specialist

    Position Summary

    Nestlé is the world’s largest food and beverage company. Since 1957, Nestlé has been delighting consumers with high quality nutritious food products globally. Every day, we touch millions of lives across our business, from the farmer who produces the grains to the family who enjoy the nutritious food in their home. We do this by Creating Shared Value for the society and for the business. In 2018, Nestlé delivered 73 billion servings of food and beverages fortified with essential micronutrients.
    We are currently looking for an Employee Relations Specialist who will support the deployment of the continuous improvement in our relations with the employees and their representatives as a fundamental competitive advantage of the company.

    A day in the life of
    As an Employee Relations Specialist, you will :

    • Be the custodian of our commitment to constructive employee relations and open Social dialogue: Implement employee relations strategy with a Nestlé in the Market approach. Enhance and maintain productive dialogue with employees, Trade Unions and other workers' representatives.
    • Use CARE as one of the main tools to ensure social compliance across Nestlé activities and to ensure that the market is compliant with the Corporate Business Principles, the relevant labour international commitments as well as local laws and regulations.
    • Promote knowledge and common understanding of the Nestlé Corporate Business Principles, the Nestlé Code of Business Conduct and the Nestlé Employee Relations Policy with the objective that each employee becomes an ambassador of Nestlé Culture, Values and Principles.
    • Be the Internal legal consultant on labour issues and responsible for timely information to the Mancom/NiMcom and the Zone on employee relation matters.
       

    What Will Make You Successful

    • Bachelor's degree/Relevant qualification
    • Atleast 3 - 5 year's Employee Relations experience
    • Employment law & labor regulations expertise
    • Ability to use networks
    • Ability to resolve conflicts
    • Ability and insight to understand external impact of internal decisions and act proactively
    • Ability to anticipate social impact of business decisions
    • Develop and Maintain open relationships with all internal and external stakeholders.

    go to method of application »

    Factory Maintenance Engineer

    Position Summary

    Nestlé has over 308 000 employees worldwide. More than being the world’s number one food and beverage brand, we’ve successfully launched, and sustained, hundreds of thousands of careers. We’re now looking for a Factory Maintenance Engineer to join our team at the Babelegi Factory which produces non-Dairy Creamers & Maggi Noodles. A the Factory Engineer you will be responsible for ensuring optimal cost, highly efficient, quality and sustained generation and distribution of utilities for the factory operation. i.e. steam, refrigeration, water and effluent treatment, hygienic air handling and compressed air

    A day in the life of
    Factory Engineer at Nestle
    Define and adhere to standards:

    • Plans, performs and manages design, modification and improvements to industrial services plant, equipment and infrastructure. Utilising own area of competency and specialisation or with competent 3rd parties.

    Manage existing assets:

    • Supports operation of industrial services to ensure high efficiency, quality and compliance. Assists in the budgeting and cost monitoring of industrial services. Identifies and drives energy and water saving opportunities.
    • Manages quality, environmental and internal and external compliance requirements for industrial services through management and monitoring processes and routines.
    • Ensures process and personnel safety with regard to industrial services plant and equipment. From design and installation through to routine and periodic safety inspections and audits.

    What Will Make You Successful

    • Experience in at least one Industrial Services engineering discipline, preferably in food related manufacturing environment (min 3 years)
    • Experience operating or supervising others who operate fired pressure systems (boilers) or other large combustion systems
    • Engineering Degree (e.g. mechanical, electrical)
    • Knowledge of local regulatory and statutory requirements relating to industrial services and environment
    • In-depth knowledge of Nestlé Standards relating to industrial services and environment
    • Good knowledge of NCE
    • Basic knowledge of Asset maintenance
    • Good knowledge of AMM system(SAP PM module)
    • Knowledge of TPM methodology is preferred
    • GCC is an added advantage

     

    go to method of application »

    Employee Relations Specialist

    Position Summary

    Nestlé is the world’s largest food and beverage company. Since 1957, Nestlé has been delighting consumers with high quality nutritious food products globally. Every day, we touch millions of lives across our business, from the farmer who produces the grains to the family who enjoy the nutritious food in their home. We do this by Creating Shared Value for the society and for the business. In 2018, Nestlé delivered 73 billion servings of food and beverages fortified with essential micronutrients.
    We are currently looking for an Employee Relations Specialist who will support the deployment of the continuous improvement in our relations with the employees and their representatives as a fundamental competitive advantage of the company.

    A day in the life of
    As an Employee Relations Specialist, you will :

    • Be the custodian of our commitment to constructive employee relations and open Social dialogue: Implement employee relations strategy with a Nestlé in the Market approach. Enhance and maintain productive dialogue with employees, Trade Unions and other workers' representatives.
    • Use CARE as one of the main tools to ensure social compliance across Nestlé activities and to ensure that the market is compliant with the Corporate Business Principles, the relevant labour international commitments as well as local laws and regulations.
    • Promote knowledge and common understanding of the Nestlé Corporate Business Principles, the Nestlé Code of Business Conduct and the Nestlé Employee Relations Policy with the objective that each employee becomes an ambassador of Nestlé Culture, Values and Principles.
    • Be the Internal legal consultant on labour issues and responsible for timely information to the Mancom/NiMcom and the Zone on employee relation matters.
       

    What Will Make You Successful

    • Bachelor's degree/Relevant qualification
    • Atleast 3 - 5 year's Employee Relations experience
    • Employment law & labor regulations expertise
    • Ability to use networks
    • Ability to resolve conflicts
    • Ability and insight to understand external impact of internal decisions and act proactively
    • Ability to anticipate social impact of business decisions
    • Develop and Maintain open relationships with all internal and external stakeholders.

    go to method of application »

    Factory Maintenance Engineer

    Position Summary

    Nestlé has over 308 000 employees worldwide. More than being the world’s number one food and beverage brand, we’ve successfully launched, and sustained, hundreds of thousands of careers. We’re now looking for a Factory Maintenance Engineer to join our team at the Babelegi Factory which produces non-Dairy Creamers & Maggi Noodles. A the Factory Engineer you will be responsible for ensuring optimal cost, highly efficient, quality and sustained generation and distribution of utilities for the factory operation. i.e. steam, refrigeration, water and effluent treatment, hygienic air handling and compressed air

    A day in the life of
    Factory Engineer at Nestle
    Define and adhere to standards:

    • Plans, performs and manages design, modification and improvements to industrial services plant, equipment and infrastructure. Utilising own area of competency and specialisation or with competent 3rd parties.

    Manage existing assets:

    • Supports operation of industrial services to ensure high efficiency, quality and compliance. Assists in the budgeting and cost monitoring of industrial services. Identifies and drives energy and water saving opportunities.
    • Manages quality, environmental and internal and external compliance requirements for industrial services through management and monitoring processes and routines.
    • Ensures process and personnel safety with regard to industrial services plant and equipment. From design and installation through to routine and periodic safety inspections and audits.

    What Will Make You Successful

    • Experience in at least one Industrial Services engineering discipline, preferably in food related manufacturing environment (min 3 years)
    • Experience operating or supervising others who operate fired pressure systems (boilers) or other large combustion systems
    • Engineering Degree (e.g. mechanical, electrical)
    • Knowledge of local regulatory and statutory requirements relating to industrial services and environment
    • In-depth knowledge of Nestlé Standards relating to industrial services and environment
    • Good knowledge of NCE
    • Basic knowledge of Asset maintenance
    • Good knowledge of AMM system(SAP PM module)
    • Knowledge of TPM methodology is preferred
    • GCC is an added advantage

     

    go to method of application »

    Artisan (Fitter & Turner)

    Position Summary

    Nestlé has over 308 000 employees worldwide. More than being the world’s number one food and beverage brand, we’ve successfully launched, and sustained, hundreds of thousands of careers. The East and Southern African Region Technical Division encompasses a broad spectrum of activities, with five factories in our market in the Food & Beverages, and Nutrition businesses.
    We’re now looking for a qualified Artisan Fitter and Turner to join our team in Babelegi factory.

    A day in the life of
    A Fitter & Turner:

    • Install and maintain engineering equipment in first class working condition
    • Ensure efficient safe operation of machinery by setting and adjusting devices to within allowed tolerances
    • Ensure all work carried out on premises conform to SABS code and internal standards if more stringent in all areas of engineering , quality and safety health & environment.
    • Fault finding and attending to breakdowns
    • Complete the necessary administrative tasks for AMM, SHE, CDM
       

    What Will Make You Successful

    • You have served an apprenticeship and qualified with a Trade Test Certificate as Fitter or Fitter & Tuner
    • You have acquired a related N3 Certificate
    • You have in-depth knowledge of maintenance practices
    • You have strong analytical & problem solving skills

     

    go to method of application »

    IT Support Specialist - Estcourt

    Position Summary
    Nestlé is the world’s largest food and beverage company. Since 1957, Nestlé has been delighting consumers with high quality nutritious food products globally. Every day, we touch millions of lives across our business, from the farmer who produces the grains to the family who enjoy the nutritious food in their home. We do this by Creating Shared Value for the society and for the business. In 2018, Nestlé delivered 73 billion servings of food and beverages fortified with essential micronutrients.

    We are currently looking for a IT Support Specialist who will be a point of contact for both Customer Care and customers on the respective sites and to advise, guide and ensure adherence to standards in matters concerning technology. Work closely with other resolution groups to assist and resolve customer incidents and requests, ensuring maximum availability of technology services
    A day in the life of
    As IT Support Specialist, you will

    • Resolve first-line incidents logged by Customer Care assigned to the Site Administrator Resolution Group
    • Research, resolve, and respond to TECHNOLOGY queries based on the Nestle IT procedures
    • Interact with other analysts / specialists in resolving and escalating incidents to ensure the quick dispensing of essential information that is critical to the resolution of incidents, as per Infrastructure team
    • Provide first line desktop support for IP Telephony system, LAN infrastructure
    • Ensure IT Assets or equipment onsite is accounted for and timeously rotated when scheduled to including site F&P server, laptops, desktops, scanners, printers and projectors
    • Provide direction in all technology related projects and ensure Global technology standards are adhered to as per Infrastructure team.
    • Implement disaster recovery procedures

    What Will Make You Successful

    • International A+ and N+ certification.
    • Microsoft Certified Professional (MCP) certification or higher
    • Microsoft Certified Systems Engineer (MCSE) qualification will be advantageous.
    • Unendorsed Driver’s licence.
    • 3 years experience in the Information Technology industry
    • Cisco qualification will be advantageous

    Method of Application

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