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Irdeto is a world leader in digital platform security, working with pay-media operators, content creators, software application providers and connected device manufacturers to protect valuable digital assets for nearly 50 years.
We protect digital platforms and assets across multiple industries, such as media & entertainment, payments, and automotive. ...
The Role
In this customer facing role, you as a Customer Support and Integration Engineer will work in a team responsible for creating, deploying and supporting cost effective solutions and services for B2B customers to manage and protect media content.
The successful candidate has strong technical capabilities, will thrive in a fast paced high energy environment, is proactive and passionate about delivering world-class deployment and support services to customers; and will work closely with Irdeto Service delivery teams and other key stakeholders within Irdeto, our partners and customers and ensure a high level of customer satisfaction.
Your mission at Irdeto
- Perform technical integration activities and deploy Irdeto solutions and services to new and existing customers in the areas of: Content Management (Media Manager, Squirrel, Gofer), Irdeto Rights (Content Protection Systems and multi-DRM) and supporting ActiveCloak deployments.
- Business analysis to ensure that customer requirements are clearly understood and documented.
- Document software installations, use cases and customer requirements for internal and external audiences.
- Provision hardware and software for new and existing customer implementations, system expansion and upgrades; both lab/staging and production environments.
- Provide regular updates to Project Managers regarding the status of your project deliverables.
- Co-ordinate new and / or system requirement changes and liaise priorities and delivery with Irdeto development teams.
- Support partners (3rd party vendors) with scoping and integration.
- Perform 24×7 2nd line support duties on rotational basis and responsible for problem analysis, tracking and resolution of technical issues.
- Manage expectations and communicate status updates to technical and senior stakeholders. Leverage other Irdeto internal teams to assist when needed.
- Perform end-to-end test and certification activities to verify the integration for customer sign off.
- Provide hands on training to customers to operate and administrate the installed system.
- Build and maintain strong positive relationships with key stakeholders in the Irdeto Sales, Professional Services, technical Marketing Units and with Irdeto external customers, prospects and partners.
- Work together with Irdeto Marketing Units, Professional Services, Sales and Legal to define deployment and customer support requirements for new Irdeto products / solutions and customer segments.
- Represent your customers and provide valuable input for improvements to existing products and solutions, related documentation and new system development.
- Other testing activities: system characterization, usability, performance and regression testing.
- Estimation and planning.
- Research functionality and implementation of current and future testing techniques and technologies.
- Participate in departmental improvement and innovation processes to deliver projects that enhance project/department performance to enable positive business results.
How you can add value to the team?
- University degree or equivalent education in a related technical field.
- 4+ years of relevant experience in delivering and supporting mission critical systems in complex software, services and solution B2B environments.
- Experienced in integrating and supporting OTT / Broadband solutions.
- Knowledge and experience in the areas of: Content Management systems and workflows (jBPM workflow management). Adaptive Streaming (Smooth Streaming, HLS, MPEG-DASH etc.), DRM technologies (Microsoft PlayReady, Apple FairPlay etc.); iOS / Android apps and devices are a plus.
- Familiar with XML, XSLT, HTML, HTTP, NFS, SAN, FTP etc.
- Programming skills in Java and C#; Windows and Linux system administration skills
- Hosted and cloud-based service experience is a plus.
- Strong analysis and problem solving skills, and proven ability in delivering exceptional customer experience in an external facing role.
- Characteristics: Positive, highly motivated, “can-do” attitude.
- Key contributor, willing to go the extra mile to achieve desired results.
- Strong, professional interpersonal and communication skills (English).
- Using technologies: Java, jBPM, Elipse IDE, C#, Microsoft Visual Studio, MySQL, SQL Server, Windows Server, CentOS, git, Widevine, PlayReady, xml, xslt
- Must be a fast learner. Be able to come up to speed on new applications and technology in a very short amount of time.
- Must be detail-oriented, with strong analytical and problem solving skills.
- High degree of self-motivation. Must be able to plan and execute work both independently and as a team member.
- Ability to function effectively in a multi-cultural team environment.
What you can expect from us
Irdeto is a people first organization where you can secure your future. Our values of Trust, Accountability, Agility and Innovation inform our culture. We believe in connecting people and developing careers with a strong focus on collaboration, creativity, health and happiness among our globally diverse workforce.
In addition to competitive remuneration and extensive benefits we offer:
- An international & multicultural environment where diversity and inclusivity are celebrated and embraced
- Professional educational opportunities and training program
- Innovation sabbatical
- Volunteer Day
- State of the art office space
- On the job coaching and mentoring
- Flexible work arrangements – via our Work Hard Anywhere policy.
- Some of us run city marathons and even go on snowboarding trips together!
- Casual Friday? Casual every day!
- US$ 500 net for your home office setup after you passed your trial period
- And many additional perks customized to global locations (canteen, fresh fruit, amazing coffee, parking, on-site gym, yoga room to name a few)
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The Role:
The new digital world has been a boon to business and to bad guys who “take what they can and give nothing back”. As a Junior Intelligence Analyst in Irdeto’s Cyber Services Team, you will be part of a globally distributed team that is in the mission to fight Intellectual Property, Trademark abuse and Cybercrime. You will also be responsible for ensuring all the hard work IP owners worldwide are protected and not hijacked by pirates.
In this role you will be joining our Video Entertainment team. Conditional access remains key to what we do; from managing new technology implementations, combating online piracy, offering anti-cheat methods for gaming to supporting customers’ demand for high-quality multi-screen experiences Irdeto deliver to a global customer base.
Your mission at Irdeto:
- Review, analyze and, where needed, acquire and test various threats affecting our customer’s Intellectual Property and Security published online in public and private forums
- Write meaningful reports detailing threats found against the customer and any actions Irdeto has performed to mitigate them as per agreed upon with the customer.
- Collect and analyze OSINT and HUMINT and produce detailed reports and recommendations.
- Identify patterns in the data and highlight the most egregious repeat offenders to customers.
- Forge and maintain relationships with various platforms and social media’s point of contacts.
- Support delivery of deliverables according to agreed upon Statement of Works.
- Participate and present in customer meetings (1-3) over video conference.
- Work on other duties as assigned.
How you can add value to the team?
- A natural interest in social media, streaming media platforms and video games.
- A passion for solving problems.
- Experience with gathering intelligence and conducting enforcement on social media platforms, ecommerce platforms and messaging platforms for IP owners.
- Knowledge of how the Internet works.
- Knowledge of Windows systems a plus.
- Fluency in spoken and written English. Fluency in other languages is a plus.
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The Role:
As a Senior Oracle Cloud Application Support Specialist in the Technology Operations Team, you will be providing functional leadership and oversight across our critical business systems such as Oracle ERP cloud. Your role will be to collaborate with key stakeholders across a global business and drive continuous improvement throughout.
Your mission at Irdeto:
- Aligning business requirements and best practices to implement working solutions into Oracle Cloud Financials.
- Developing an understanding of our current state processes and developing future state recommendations.
- Gathering and analyzing business requirements.
- Support functionality of the implemented processes.
How you can add value to the team?
- Significant years of functional experience, ideally working large & complex implementations of Oracle Cloud ERP/ Oracle Apps.
- Experience with the following Oracle products:
- Order Management
- Planning
- Manufacturing
- Inventory
- Pricing
- Global Order Promising
- Configurator
- Subscription Management
- Receivables
- Must have deep understanding of the entire Supply Chain process and Order to Cash process.
- Must have experience in Implementation, Production Support, Rollout, Upgrade Projects.
- Experience or familiarity with HCM systems such as Oracle HCM or SAP Success Factors is highly desirable.
- Must be able to document functional designs.
- Must have experience collaborating with clients on business process enhancements.
- Should be able to configure Cloud, unit test and troubleshoot issues.
- Good analytical and problem-solving skills Excellent English verbal and written communication skills.
- Positive, proactive and motivated; “can-do” attitude and a team player.
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