Fresh Job Openings at Shoprite Group of Companies

Job Objectives

• Stock control
• Dispensing (under supervision of a pharmacist)
• Administration
• Housekeeping
• Frontshop service

Qualifications

Essential:

• Qualified as a Post Basic Pharmacist Assistant.
• Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.

Experience

• Two years+ experience working in a similar role.

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Job Objectives

Customer Centric Delivery 

• Develop and execute quality assurance frameworks, processes, and guidelines – make content practical and accessible. 
• Design, development and delivery of training programs, quality assurance monitoring and reporting 
• Accountable for the development of training content and the build of a knowledge repository  
• Research and development of a central knowledge interface accessible to all contact centre teams. 
• Contribute to the Development, execution, and measurement of the quality improvement strategies

People (Self, Team & Organisational)  

• Empower team members within the Customer Experience Hub to take ownership of their responsibilities towards delivering exceptional customer experiences. 
• Foster a culture of accountability, encouraging proactive problem-solving and continuous professional growth within the Customer Experience Hub 
• Align individual and team goals with the CX Hub's objectives to ensure commitment to service excellence. 
• Enable high performance teams through effective and high-quality training and development interventions informed by Customer Experience and Data Analytics.   
• Promote collaboration and effective communication within the CX Hub and across other departments to enhance overall performance. 
• Ensure team members understand their roles and responsibilities, providing clarity and direction as needed to support the CX Hub's vision. 

Governance & Compliance  

• Ensuring that the QA and Training team complies with relevant regulations (people, customers etc.) and organisational governance frameworks and standards.  
• Drive the operational implementation (where relevant): structures, policies, processes, procedures, and frameworks as aligned with organisational and team requirements. 
• Ongoing participation in the identification and mitigation of risks related to QA and Training team delivery team – and where relevant, in the broader Customer Contact Centre context. 

Qualifications

• Relevant Diploma, degree or equivalent or relevant work exp – (essential).  
• Relevant Courses or Certifications in Quality Assurance, Learning & Development, Training facilitation or equivalent experience - (highly advantageous). 

Experience

• +4 years’ experience in a customer interfacing capacity within a Customer Service Centre, Contact Centre, or equivalent role, managing the design, development and delivery of quality assurance and learning solution frameworks, policies, procedures and guidelines - (essential). 
• Demonstrable relevant experience will be considered. A proven track record of managing quality assurance and related activities in a contact centre environment  

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Job Objectives

• Manage a value stream of products and services to deliver the required functionality and value.
• Guide cross functional teams to plan, forecast and market the solution at each stage of the delivery lifecycle.
• Work closely with cross functional teams to ensure that feature breakdown is done effectively.
• Contribute as subject matter expert on analytical solutions to drive business objectives.
• Represent the value stream in ART level events; ART syncs, inspect and adapt, PI planning, demos and continuous exploration reviews.
• Determine and track the profitability of analytical products and services to assess their value-add to the business.
• Drive ongoing and open communication with internal departments and external stakeholders.
• Serve as key integration point for cross functional teams working on analytical solutions.
• Understand changing market trends to apply strategies and roadmaps that deliver added value to the business.
• Generate new ideas, research and analyse for feasibility and business impact.
• Provide integrated reporting and feedback.
• Streamlined Development – Optimise the product lifecycle, ensuring faster time-to-market for new features and more efficient iteration cycles.
• Reducing Wasted Efforts- Identify underperforming products or services, allowing the business to pivot or discontinue them, reducing wasted investment and effort.  
• Value Opportunities- identify opportunities to leverage analytics to increase revenue, reduce cost, manage risk, improve experience or help the environment. 

Qualifications

• Degree in Business, IT, Data Science, Engineering, Marketing or another relevant field – (essential).

Experience

• +6 years’ experience in a similar role, with proven success launching new solutions and complex features and translating business strategy and analysis into successful solutions – (essential).
• Experience leading an agile team – (essential).
• Experience collaborating across multi-disciplinary teams to deliver complex solutions – (essential).

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Job Objectives

• Manage, maintain and ensure accurate customer demand forecasts through incorporating current and accurate market information.
• Predicting and forecasting customer demands and provide the supply chain with the appropriate information.
• Detailed sales analysis and planning.
• Strategic planning on various product ranges.
• Working closely with stakeholders to turn data information and knowledge, that can be used to make sound business decisions.
• Data validation and integrity testing.

Qualifications

• Bachelor's degree in logistics, Supply Chain or similar.

Experience

• Minimum of 2 year's relevant experience.

go to method of application »

Job Objectives

• Stock control
• Dispensing (under supervision of a pharmacist)
• Administration
• Housekeeping
• Frontshop service

Qualifications

Essential:

• Qualified as a Post Basic Pharmacist Assistant.
• Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.

Experience

• Two years+ experience working in a similar role.

go to method of application »

Job Objectives

• To compile and monitor order well reports
• Shipping line nomination
• The management of all shipping documentation
• Resolve Bamboo Rose queries
• Complete clearing instructions
• Invoice validation
• Ensure container readiness
• SAP GTS and compliance
• Responsible for all data analysis and reporting
• Vendor e-Learning and onboarding
• CFS consolidations
• Airfreight
• Demurrage investigations
• LSP and 3rd party meetings
• The management of client and vendor relationships

Qualifications

• BCom degree in Logistics, Supply chain or similar 

Experience

• 1-2 years experience in either Imports, Freight Forwarding, Supply Chain or Customs environment.