Fresh Jobs at Telesure Investment Holdings (TIH)

Job Purpose

• The Solutions Architect contributes to the organisational goals through managed ownership and development and/or design of solutions architecture frameworks/roadmaps, enhances operational productivity through guidance/training, owning the governance and standards, making sure Operational delivery streams deliver responsive and cost effective solutions that enables business’s needs.

Responsibilities

Application Software Development

• Design or develop software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.
• Research and identify relevant technology and system design patterns to optimally address enterprise requirements.
• Ensure efficient system design, as well as the documentation, guidance/training, ownership and governance thereof.
• To support the operational teams with the planning of new Infrastructure initiatives on an on-going basis which will include IT Infrastructure architectural planning, design and rollout.

Applications Software Maintenance

• Modify existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.
• Own and drive the process of impact assessments for all and any change requests and or new projects.
• To provide support to the Enterprise Project Office by identifying process related improvements to ensure that new solutions are proposed and is effectively implemented as well as assist with the development and definition of business cases on an ad-hoc basis.

Improvement / Innovation

• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organisation's change management program. Involves working with guidance from senior colleagues.

Stakeholder Engagement

• Ensure effective collaboration with all relevant/key stakeholders to ensure optimal design, implementation and operations.
• Ensure effective handover and understanding of designs and frameworks to development community on an on-going basis.
• To proactively work alongside TTS Internal and / or Business stakeholders in order to identify technology solutions and capabilities which meet and improve operational and business requirements.
• Communicates and validates program architecture with infrastructure team, software development team, project management team, and IT management team to ensure effective participation in the project management lifecycle.
• Establish successful working relationships with all relevant internal and external stakeholders.

Technical Developments Recommendation

• Discuss and recommend more complex or innovative technical developments to improve quality of the website/portal/application software and supporting infrastructure to better meet users' needs.
• On a continuous basis conduct a risk / impact analysis on current or proposed technologies and capabilities to mitigate risk and ensure stability and continuity.
• Provide specialised support and guidance to relevant internal stakeholders on system(s) and / or processes during change design and planning and acts as a subject matter experts that supports operational team.
• To mitigate Infrastructure risks (single points of failure, capacity constraints, security, etc) and maintain the improvement list within TIH’s current and newly implemented Infrastructure and propose solutions on an on-going basis.

Testing IT Performance

• Develop or direct software system testing or validation procedures and respond to user emails to monitor, diagnose performance issues.
• Work closely with the head of IT Security to ensure alignment of Infrastructure, applications, capabilities and IT Security.

Operational Compliance

• Set and enforce coding standards aligned with best practice through the use of regular code reviews.

Application Software Roadmap

• Contribute to and maintain road map to facilitate application software development and ensure the development work is prioritised in line with business requirements.
• Responsible for complete solutions design, analysis and facilitate implementation roadmaps in conjunction with relevant internal stakeholders in order to ensure seamless delivery.
• Participates in proof of concepts to assist in defining technology direction and enabling business and IT strategy.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education and reading specialist media.

Data Collection & Analysis

• Store, retrieve, and manipulate data for analysis of system capabilities and requirements.

Horizon Scanning

• Maintain deep understanding of current technology, database management, programming practices, and future trends through ongoing education, conference attendance and industry press.
• To proactively research and identify relevant technology and system design patterns to optimally address enterprise requirements and ensure continuous improvement.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Certification in a IT industry standard framework like TOGAF, ITIL (Advantageous); Project management certification PMBOK / Prince2 (Advantageous)

Experience

• 10 or more years’ experience in a production IT environment with software development experience (Essential); 2 or more years exposure to application development principles and support (Essential); 2 or more years exposure to ITIL disciplines (Advantageous); 2 or more years exposure to IT security disciplines (Essential).

Deadline:8th August,2025

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Job Purpose

• To partner operationally and contribute to the accomplishment of the companies objectives, through providing line managers and employees with HR guidance, whilst maintaining accountability of effective delivery of HR services.

Responsibilities

HR Frameworks and Tools

• In collaboration with centres of excellence, draft HR frameworks and tools within an area of expertise, ensuring compliance with specified design principles, internal policies, and external legal requirements.
• Promote HR programs to create an efficient and conflict free workplace.

Stakeholder Engagement

• Understand business operational models, business structures, process and procedures in order to give sound business advice to all stakeholders.
• Provide feedback to Centres of Expertise about HR solution effectiveness.
• Collaborate with Centres of Expertise to create innovative solutions. 
• Focus on consultative support and HR solution delivery.

HR Data Analytics and Insights

• Gather, analyse and interpret HR data; identify key trends and contribute to the creation of HR insights that enable the diagnosis of business issues, enhancement of employee engagement, and/or improvement of business performance.
• Present accurate data reports in monthly forums.

Policy Development & Implementation

• Work within established procedures to achieve specified goals.
• Advising management on the administration of human resources policies and procedures and the risk thereof.

Regulatory & Compliance Management

• Understand, interpret and apply HR policies and procedures as well as all relevant Labour Relations Acts in order to ensure organisational statutory compliance.
• Conducting audits of HR activities to ensure compliance.
• Provide guidance to business on employee relations processes, in collaboration with the relevant specialists.
• Investigate all kinds of incidents and reports, and provide expert advice.

Information and Business Advice

• Resolving complex queries from various business units by providing the relevant guidance and advice on policies and/or procedures, referring the most complex issues to the centres of excellence.

Organisational Capability Building

• Conduct training sessions with relevant stakeholders in the business in terms of the identified specific business needs.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. 
• Keep abreast with new trends and advancements in the human resources field and understand external regulation, and industry best practices through ongoing education.

HR Data Management

• Accurately collate and maintain HR Data.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); HR related qualification or studying towards it (Essential); Degree in HR (Advantageous)

Experience

• 2 or more years experienced practitioner able to work unsupervised (Essential);
• HR Administration knowledge (Essential).

Deadline:14th August,2025

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Job Purpose

• We are seeking a highly motivated and experienced Short-Term Insurance Consultant to provide expert advice and guidance to clients on insurance products and services. The successful candidate will be responsible for assessing clients' insurance needs, recommending suitable insurance solutions, and providing exceptional customer service. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.

Responsibilities

Customer Relationships Development

• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.

Customer Needs Clarification

• Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

• Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Short-term Insurance Certificate (NQF4) (Essential); FAIS and RE5 qualification (Advantageous)

Experience

• 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).

Deadline:13th August,2025

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Job Purpose

• Develop, create, and modify general computer applications software or specialised utility programs. Analyse user needs and develop software solutions. Design software or customise software for client use with the aim of optimizing operational efficiency. May analyse and design databases within an application area, working individually or coordinating database development as part of a team.

Responsibilities

Application Software Development

• Develop existing applications and contribute to development of new applications by analyzing and identifying areas for modification and improvement. Develop new routine applications to meet customer requirements.

Improvement / Innovation

• Identify shortcomings in existing processes, systems and procedures, and use established change management programs to address them.

Applications Software Maintenance

• Monitor, identify, and correct straightforward software defects to maintain fully functioning applications software.

Testing IT Performance

• Perform routine website/applications software tests and respond to call log process to monitor, diagnose, and correct performance issues.

Information Security

• Implement required security measures such as data leaks, message encryption, monitoring performance to notify security experts of any problems.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Continue to learn new languages/technologies.

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Application Software Roadmap

• Maintain road map to facilitate application software development and ensure the development work is prioritized in line with business requirements.

Customer Service

• Carry out a range of customer service activities, including handling customer cases and enquiries that are more complex or outside the norm.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); A recognised software development certification/degree/diploma (Essential)

Experience

• 3 or more years experience using relevant programming languages or technologies (Essential); Azure experience (Advantageous).

Deadline:22nd August,2025

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Job Purpose

• Responsible for high quality software, governance and development standards and practices throughout the software development life cycle. Mentor and coach less experienced developers. Utilise knowledge of architectural patterns and practices.  May analyse and design within an application area, working individually or coordinating development as part of a team.  When required, design software or customise software for client use with the aim of optimising operational efficiency. Develop, create, and modify general computer applications software or specialised utility programs. Analyse user needs and develop software solutions. Review design and code changes and produce relevant technical and functional documentation.

Responsibilities

Technical Leadership and Direction

• Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the technical and architectural standards decided upon and provide technical leadership. Provide guidance to ensure the team delivers appropriate customer service levels at all times.

Organisational Capability Building

• Provide coaching to team members to develop their skills. Assist in identifying training needs as well as skills improvement plans needed to improve and develop the team's skills.

Data Collection and Analysis

• Use data from a wide range of sources to analyse key themes and identify possible impacts on the business.

Applications Software Review

• Review, identify, and correct the most complex software defects to maintain fully functioning applications software.

Information Security

• Implement and provide input on the design of required security measures such as data leaks, message encryption, monitoring performance to notify security experts of any problems.

Quality

• Play an important part in the development of quality procedures and standards by certifying technological processes, qualifying products and supervising tests.
• Responsible for high quality software, governance and development standards and practices throughout the software development life cycle.

Application Software Development

• Design, review and when required, guide development of the most complex existing and new applications by analysing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.

Improvement / Innovation

• Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.

Testing IT Performance

• Implement monitoring and ensure quality of website/applications software tests. Monitor, diagnose, and correct performance issues.
• Responsibilities may include dealing with complex queries and investigating and resolving system/application problems.

Personal Capability Building

• Act as subject matter expert in several areas of technology. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Operational Compliance

• Identify, within the team, instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Application Software Roadmap

• Contribute to and maintain road map to facilitate application software development and ensure the development work is prioritised in line with business requirements.

Customer and Peer Service

• Provide a quality service to peers and customers while identifying  opportunities to provide technical solutions and guidance.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); A recognised software development certification/degree/ diploma (Essential); Microsoft Certifications (Advantageous)  (Required)

Experience

• 7 or more years' experience using relevant programming languages or technologies (Essential); Azure experience (Advantageous).

Deadline:31st August,2025

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Job Purpose

• Participate in the formulation of the TIH Online Channel strategy (i.e. Web and Mobile). Assist the Plan and Design team with market research and understand customer needs. Perform competitor, sector, industry, and global trend analysis to support the planning, drive the design and execute the online solutions for TIH’s relevant segments (e.g., STI, Life, BI and VAPS).

Responsibilities

Leadership and Direction 

• Communicate the local action plan; explain how this relates to the function's strategy and action plan and the broader organization's mission and vision; motivate people to achieve local business goals.

Building Capability 

• Implement the formal development framework for a team, with guidance from senior colleagues. Provide informal coaching to others throughout the organization in area of expertise.

Data-driven Product and Service Improvement 

• Develop data-driven analyses to surface new opportunities to differentiate and improve products and user experiences, ensuring consistency across digital products, services, and channels. Support customer and market research by performing customer and market research and analysis techniques.

Product/Service Development 

• Manage the development and/or delivery of a significant element of the organization's product/service development program, creating and driving the product/service road map and managing the backlog. Design and build appropriate digital solutions for TIH in line with its key objective of excellent consistent customer experience (sales and service). Design and build features and solutions including but not limited to sales and service-related features across digital channels (sole accountability). Ensure integration and alignment of digital solutions in the context of a multi-channel framework as defined by the agreed brand head.

Horizon Scanning 

• As subject matter expert on the team keeps up to date with the latest developments in the digital space in respect of digital insurance and other related technologies and the application to business objectives and customer needs as well as delivery thereof. Stay abreast of global financial institution’s strategies and best practices in relation to digital insurance. Understand competitor strategies and their positioning in respect of digital channel solutions. Stay abreast with user experience practices, accepted user experience design standards and methods to ensure solutions are customer-led (based on customer needs and not just technology driven).

Improvement / Innovation 

• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organization's change management program. Involves working with guidance from senior colleagues.

Project and Program Stakeholder Engagement 

• Together with the User Experience (UX) team, design solutions that are customer centric (e.g., meets the needs of digital customers at all times). Stay abreast with continuous delivery and agile practices; working in cross functional/multidisciplinary teams.

Business Case Contribution 

• Lead development of business cases to quantify current costs, justify project investment, and identify the return on investment.

Technical Developments Recommendation 

• Discuss and recommend technical developments to improve quality of the website/portal/applications software and supporting infrastructure to better meet users' needs. Together with IT: Ensure the best possible use of technology to lower the cost of service whilst providing scalability and access via other channels. Assist the channel plan and design team in managing the delivery of supporting processes to take the capabilities to market.

Project and Program Realization of Business Benefits

• Develop and manage the delivery of a plan to evaluate and track business benefits and to identify actions needed to maximize these. Achievement of projected quality objectives for business benefits; Quality standards including adoption rate of features upon delivery, Achievement of projected targets on different business case projections, Realization of intended customer experience benefits based on UX dashboard and metrics, Realization of projected sales and cross sell targets, Realization of intended cost reduction targets, Realization of migration targets to digital channels. Achievement of time related objectives including adherence to delivery commitments and critical milestones achievement such as: Scheduled showcases to business, Kick-off of iterations, Working features every two weeks, Discovery and inception timelines, Delivery of programme and projects on agreed timelines, Customer interviews and research done in time.

Education

• BCom Business or BSC Information Technology/Systems degree or similar (Essential); Product Owner certification (Advantageous); MBA (Advantageous); Hons (Advantageous)  (Required)

Experience

• 6 to 10 years experience to deal with the majority of situations and to advise others (Essential); Product development experience (Essential); Experience in a similar role within the Financial Services Industry (Advantageous).  Managerial Experience: 3 to 6 years experience planning and managing resources to deliver predetermined objectives as specified by more senior managers (Essential).

Deadline:13th August,2025

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Job Purpose

• Contributes to the organisational strategy by developing and reporting financial insights, implementing, and managing strategic initiatives to enhance customer interaction and staff satisfaction in order to achieve company targets and objectives. In addition, the role will contribute to enhance internal customer interaction through immersion and commercial partnering with Business. Focusing on commercial deals to ensure commercial viability and accurate financial reporting. Ensure that strategic planning, budgeting, forecasting and financial / management reporting processes within the Short Term Insurance vertical are produced accurately and on time whilst adding value by providing insights and analysis.

Responsibilities

Financial Modeling

• Undertake strategic and tactical financial analysis, modeling, and evaluation to support business leaders in their decision making. Aiding business in structuring new commercial deals taking into account optimal TIH profit requirements whilst satisfying new partner relationship and expectations. Post project implementation tracking/reporting. Raise post project flags with relevant stakeholders and assist with implementation of corrective action measures within the agreed SLA.
• Manage the project review process; accurate and relevant information and recommendations provided to stakeholders to enable progress evaluation and agreement of change. Act as a custodian of existing STI business cases financial modelling to evaluate ability/feasibility using applicable financial management tools i.e., NPV, IRR etc. and provide recommendations to senior management Lead ad-hoc analytical/modelling work to provide insights into critical decision factors. Timely hand-over of new business reports.

Insights and Reporting

• Set and lead execution of the data and analytics reporting plan, creating strategies and templates to report data in a meaningful way. Create, present, and communicate high-impact data and analytics insights and recommendations to critical internal and external stakeholders. Provide STI level FP&A insights. Assist the head of FP&A in updating reports with the latest results and variances; forming supporting commentary; and meeting corporate deadlines. Work closely with the Finance Operations and Systems team to build and enhance current processes and tools to facilitate the right level of management reporting / KPI reporting in the group to senior leadership. Provide high quality ad-hoc analysis as required.

Stakeholder Engagement

• Identify and manage stakeholders up to top management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions. Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans.

Budgeting

• Develop and/or deliver budget plans in collaboration with the relevant stakeholders. Work with the head of FP&A (STI) on budgeting and financial forecasting relating to Short Term Insurance.

Performance Management

• Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives. Advise on corrective action measures where necessary to ensure the achievement of annual business objectives.

Leadership and Direction

• Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organisation's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.

Financial Management and Control

• Manage a significant portion of the organisation's financial management and/or control processes including strategic investment areas.

Data Collection and Analysis

• Make authoritative recommendations based on expertise that have a significant impact on the business over the short and long term. Recommendations could be technical or professional in nature.

Financial Information Systems

• Plan and deliver financial systems changes and manage the team on a day-to-day basis to meet project timelines and quality and budget requirements. Engage with finance users to identify requirements and work with the team to design solutions.

Financial Policies, Guidelines, and Protocols

• Develop and deliver financial guidelines and protocols to ensure the company complies with regulations and good financial practice.

Personal Capability Building

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Information and Business Advice

• Provide authoritative specialist advice to the leadership team of a business vertical or subsidiary to guide the implementation of policy and the design and implementation of projects and change initiatives.

Functional Strategy Formation

• Lead the development and implementation of commercial strategy for an important area of responsibility within a function, anticipating complex issues, challenges, and opportunities, and ensuring integration with wider functional strategy.

Education

• Post Graduate degree/diploma in Business Related Field (Essential); CIMA (Advantageous)  (Required)

Experience

• 5 or more years' experience in Insurance Industry within Finance Department (Essential);. 3 or more years' management experience  (Essential)

Deadline:13th August,2025

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Job Purpose

• Plan and execute campaigns within the defined timelines. Proactively manage campaigns, data and metrics to help improve overall efficiencies and manage the optimal use of contacts data for all TIH campaigns (sales, collection, retention, service, admin) in real time. Track, influence, provide solutions and escalate any factors that might affect performance.

Responsibilities

Campaign Planning

• Contribute to the development of the campaign strategy to optimsse the campaigns performance to reach business goals.
• Define the campaign brief outcomes to meet the required set targets with the business.
• Plan and design the campaign; the timelines and resource capability and skill set required, liaising with multi-channel contact centre management; workforce management.
• Provide input into the design of new campaigns, engaging with marketing.
• Support business in driving new initiatives or special projects.

Project/Campaign Management

• Implement and optimise campaign strategies and cohesive customer engagement according to the plan to drive the achievement of the Business Unit targets.
• Manage, track and govern campaign settings on dialer guided by models to support strategy.

Stakeholder Engagement

• Liaise with Data Science team and/or data sources to access reliable data to meet the campaign outcomes.
• Liaise and support and provide input regarding campaigns for many stakeholders in TIH business, for example; Heads, Marketing, Business Intelligence, IT and compliance team.
• Communicate issue resolution processes and escalation channels to ensure smooth and functional engagement.

Insights and Reporting

• Maintain, analyse, re-engineer and evaluate new and existing campaigns; as well as share/present to the Business Unit the progress, performance, opportunities, threats and insights pertaining to campaign metrics, volume and quality of data, resources and skill sets, results, commercials (cost per contact, p-factor), gaming of contacts or leads.
• Provide input and review scripting of campaigns and how the campaign performs.

Continuous Improvement

• Identify and implement optimisation plans around targeting with the goal of increasing campaign profitability.
• Implement initiatives to improve campaign performance based on lead optimisation and segmentation.

Operational Compliance

• Ensure data processes are adhered to – lead scrubbing, data optimisation and segmentation strategies, implementation of all models, data alignment to campaign brief including applicable regulatory and legislative requirements.
• Highlight any identified contact centre abuse of leads.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.  Maintain an understanding of relevant technology, and industry best practices through ongoing education, and reading specialist media.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Relevant 3 year Business degree / diploma in Business Management / Campaign Management and Contact Centre (Advantageous)

Experience

• 3 or more years experience Campaign Management (Essential);
• Data management experience (Essential);
• Analytics or MI experience (Essential);
• Dialler Management (Essential);
• Experience in the financial services industry (Advantageous);
• Experience of dealing with relevant stakeholders e.g. work force management, contact centres, marketing (Advantageous).

Deadline:22nd August,2025

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Job Purpose

• Act as chief custodian and manager of a brand to drive the long and short term marketing strategy to achieve the overall objectives for the brand. Achieve brand objectives set to improve brand power, marketing effectiveness and targets, share of wallet and multi-product holding. Develop the communication & media strategy to drive the right mix of media and target identified audience and proposition development and go-to-market strategy. Gain insights and identify opportunities/innovations based on market; customer and competitor research and analysis to support the business strategy. Guide the commercial and operations teams to drive growth and influence the tailored customer experience across the value chain and negotiate with management, agency and partners. Manage and oversee the different channels that makes up the brand including the affinity channel of the brand. Accountable for marketing budget and associated sales to the correct P factor.

Responsibilities

Brand Strategy and Effectiveness

• Take responsibility for implementing Virseker's brand strategy. Serve as ambassador for the essence of the brand and, defining the measures used to determine brand effectiveness and using the results to inform future activities.

Marketing Communications

• Lead and coordinate the development and delivery of marketing communications strategy across all stakeholders to support the business plan, increase sales, brand loyalty and awareness.

Budgeting

• Take responsibility for setting and managing area budgets so they align with organisational strategy.

Marketing Impact Assessment

• Provide input into appropriate metrics and other data, participate in reviews, assess activities, and recommend improvements based on metrics and analyses.

Stakeholder Engagement (Internal & External)

• Identify and manage stakeholders up to top management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
• Manage external stakeholder relationships with Media partners and Agencies.

Leadership and Direction

• Communicate the local action plan; explain how this relates to the function's strategy and action plan and the broader organisation's mission and vision; motivate people to achieve local business goals.

Performance Management

• Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organisation's performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.

Organisational Capability Building

• Use the organisation's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organisation in own area of expertise to enable others to improve performance and fulfill personal potential.

Education

• School Grade 12  (Required)

Experience

• 10 or more years substantial general work experience in Marketing (Essential); Experience in a Financial Services Industry (Advantageous). 3-4 years' experience in managing a Marketing team (Essential)

Deadline:13th August,2025

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Job Purpose

• Manage feature teams to transfer the project / product vision to design, development, and delivery. Guide the team through the product backlog toward building the right product considering the vision, planning and budgets of the business, customers or users resulting in the requested business value.

Responsibilities

Digital Vision and Strategy

• Collaborate on development of the digital road map and key strategic enablers, designing the workflow and business processes that allow new applications, products, and services to be rolled out quickly while ensuring that legacy applications and IT operations are maintained at optimal levels.

Stakeholder Management

• Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met.

Business Case Contribution

• Drive and developing business cases to quantify current costs, justify project investment, and identify the return on investment.

Product/Service Development

• Evaluate the feasibility/relevance of proposed solutions, working in cross-functional or agile teams to develop and deliver significant aspects of the development program. 

Data-driven Product and Service Improvement

• Research data from digital product/service performance, customer behavior, and market trends to identify opportunities for product/service improvement.

Customer Needs/Experience Research

• Support customer and user research teams by performing customer analysis and market research using standardised techniques.

Project Management

• Independent management of medium to larger scale projects, with sole accountability to deliver project within defined quality and time-frames.

Improvement / Innovation

• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organisation's change management program.

Horizon Scanning

• Maintain understanding of current technology, competitors and market trends, database management, and/or programming practices through ongoing education, conference attendance, and reading industry press.

Education

• BCom Business or BSC Information Technology/Systems degree or similar (Essential); Product Owner certification (Advantageous); MBA (Advantageous); Hons (Advantageous)  (Required)

Experience

• 1 to 3 years in a similar role (Essential)
• Experience in a similar role within the Financial Services Industry (Advantageous).

Deadline:13th August,2025