Fresh Jobs at Vodafone Global Enterprise

Role purpose:

The role of Principal Specialist: Retail Business Support is to support the Retail Operations teams with respect to financial and operational reporting systems and control improvements, including but not limited to frameworks with specific focus on the retail channel and providing recommendations to further improve risk mitigation and information channels.
This will also include reviewing the systems in place to optimise the system functionality to ensure accurate commercial reporting.  
In addition this role will also provide reporting to support the commercial operations of the department in achieving its key strategic goals.

Your responsibilities will include:

• System and process review and recommendations for improvement.
• Development and execution of implementation plan to address identified improvements
• Solution co-creation within ROPs team and data analytics teams for data stewardship.
• Review reporting quality on newly implemented solutions and systems.
• Review and development of models to formulate budgeting estimates for complex transactions, e.g. IFRS 16. 
• Develop the Fit for growth programme with the various business units within ROPS and thereafter manage the deliverables against the programme to realise cost/process efficiencies.
• Data mining and analysis to support regular and ad hoc reporting requirements for ROPS to assist with decision-making. 
• To identify and propose areas of cost containment in terms of approved contracts.
• Create and manage sound collaborative  relationships with multiple touch points i.e. business partners , internal stake holders as well as strategic parties that impact business operations
• Manage a specialised team to provide cross-functional services across finance and business intelligence areas within commercial support.
• Manage both direct and indirect teams to deliver desired outputs
• Identify behavioural and coaching requirements in line with people plan.  
• To meet regularly with all relevant business stakeholders followed up by well-documented minutes to ensure efficient service delivery and tracking of projects and plans.

The ideal candidate for this role will have:

• BCom degree in accounting
• Registered CA (SA)
• CIMA qualification would be an advantage
• 8 Years post articles  working experience in Commercial and/or corporate Finance – Essential
• At least 3-5 years in risk identification and mitigation  – Essential
• At least 3-5 years Data analytics – Essential 
• Telecommunications experience an advantage
• Must be willing to work long hours and travel when required
• Must be willing to cross train in other divisions to gain a better understanding of the business

Job Knowledge & Skills:

• Strong Financial acumen and data analysis experience.
• Advanced Excel, Word and PowerPoint 
• Advanced SQL skills - Beneficial.
• Critical thinking skills.
• Negotiating and influencing.
• Inter-personal skills.
• Project and time management skills.
• Possesses the ability to problem solve
• Excellent presentation and communication skills.
• Dynamic Team player – able to work effectively across various functions/areas of the business.
• Visible Leadership skills – can motivate others to achieve 

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Role purpose:

To lead and direct the Operations function to ensure a reliable high quality network service is provided to customers.

Your responsibilities will include:

• To provide leadership to the Operations team in order to ensure the VSA strategy is embraced and executed in the Eastern region.
• To ensure the Eastern region meets all set network quality targets.
• To ensure the Eastern region meets set rollout targets without compromising network quality 
• To come up with strategies to reduce cost of network rollout.
• To ensure the region has sound network capacity plans end to end i.e RAN, Core, Access TX and Core TX.
• To provide guidance in rollout of new technologies such as LTE, ensuring zero negative impact on network quality and revenue

The ideal candidate for this role will have:

• B Degree in Engineering or
• 3-year Diploma or SAQA equivalent in Electrical Engineering  (light current)
• At least 8 years experience in   Operations within a telecommunication network operator. (Essential), inclusive of the following:
• Must have at least 5 years of experience in one of the following operational areas: Radio Planning & Optimisation/Radio Maintenance & Transmission/Network Performance Management/Project Management/ Property Management/Switching (Essential)

Core competencies, knowledge, and experience :

• People Management
• Facilitation
• Negotiation
• Ability to communicate effectively 
• Problem-solving

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Your responsibilities will include:

Sales Management

• Drive target related growth of sales and revenues within the specified area of distribution (cluster)
• Manage the enablement of the sales processes across channels
• Ensure implementation and success of new products and services across channels and identify opportunities to drive product awareness
• Monitor competitor activity and ensure gap closure through the development of competitor activity plans

Distribution and Marketing Management

• Manage the distribution points in terms of products and services in the correct channel segments
• In conjunction with the Go-to-Market team, manage distribution channels with a focus area within the allocated cluster
• Identify strategic marketing events to maximize profitability for area of responsibility, and liaise with GTM team to facilitate promotions, presence branding and recommend ATL marketing opportunities within the clusters distribution

Customer Experience Management

• Achieve the tNPS and NPS targets across all segments and channels
• In collaboration with Go-to-Market, support and manage performance across distribution points/stores by analysing, scores/data and opportunities to improve the customer Experience

Operations Excellence and Reporting

• Manage store operational compliance via field services and associated systems
• Ensure policies are adhered to across distribution points/stores
• Ensure governance and adherence of retail operating model
• Plan, implement and manage recovery plans for underperforming stores within the cluster/region
• Measure, Analyse and Report on a monthly basis on key activities , findings , learnings and areas of improvement and identify opportunities to improve sales and service within retail that will positively impacts revenues , market share and customer experience
• Provide executive management reports or other applicable or ad hoc reports that may be required
• Provide a range of reports to ensure that agreed SLA’s and performance are measured and monitored on an ongoing basis
• Support the implementation of all Retail capabilities and ensure this is maintained at all time as part of BAU
• Relationship Management
• Engage and manage the relationships with various stakeholders – Vodacom Head Office, regions teams, suppliers and stores
• Negotiate and collaborate to achieve the best results outcome that positively impact customer experience (NPS/TNPS/Trade Partners, etc
• Serve as the first point of contact Branded stored for escalations assistance

Training Management

• Ensure adherence of all channel to training requirements and that all training has been completed prior to rendering services
• Drive and support Vodacom Academy on all training initiatives that need to be implemented and monitor performance
• Ensure the trades knowledge levels are of the recommended standards - Identify Knowledge level gaps
• Drive key findings/learning with Vodacom Academy to ensure better and optimal knowledge levels in trade

Field Management

• Ensure that field targets are achieved via the associated system.
• Ensure the use of all applicable systems required to manage the channels e.g. OBI
• Drive Red Flag closures via the regional support structure/field teams.
• Ensure regional SLA targets are achieved by the Field team
• Adhere to weekly visits and monthly call cycle

Digital Management

• Ensure adherence and use of all digital capabilities, tools made available to render services
• Adapt and embrace the use and implementation of digital system, process and/or innovative new technologies and solutions

The ideal candidate for this role will have:

• Matric / Grade 12
• 3 year commercial diploma or degree (NQF 6 or higher) or SAQA accredited equivalent
• 1-3 years relevant experience in small to medium business development ,marketing or sales
• 1-3 years’ experience within Retail or Business environment with exposure to (Operating Model management, Projects implementation and monitoring, commercial and performance management ( essential) , stakeholders management ( highly beneficial)
• Work experience in the telecommunications industry ( beneficial)

OR

• Matric / Grade 12
• 3-5 years relevant experience in small to medium business development, marketing or sales
• 3-5 years’ experience within Retail or Business environment with exposure to (Operating Model management, Projects implementation and monitoring,
• to manage the channels e.g. OBI
• commercial and performance management ( essential) , stakeholders management ( highly beneficial)
• Work experience in the telecommunications industry (beneficial)

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Role Purpose/Business Unit

The role of Senior Coordinator: Pricing is to be responsible for structuring pricing for fixed and managed solutions, conducting commercial negotiations for global connectivity opportunities, creating high levels of performance in a timely manner, being innovative in propositions and ensuring customer needs are addressed with achieving key financial requirements of VBA

Your responsibilities will include

• Execute Vodacom pricing strategy based on a keen understanding of the company’s capabilities, positioning and market dynamics.
• Deliver on profitability targets, whilst enabling the sales teams to compete effectively in the market.
• Perform profit and loss analysis on all deals
• Deal structuring & pricing to support Sales win rate strategy.
• Financial and Commercial Analysis of bids to maintain margins and profitability.
• Swift analysis of information and articulation of the results to key stakeholders.
• Compliance to process documentation and communication of, as well as ensuring best practice is applied to pricing methodologies and operations.
• Reporting: Provide management with detailed analysis of tracker report on key wins and losses, for daily, monthly, and annual results
• Maintaining governance to business processes and approval processes

The ideal candidate for this role will have

Core competencies, skills, knowledge, and experience

• Knowledge of telecommunications industry, market trends and the products thereof
• Commercial acumen
• Analytical skills
• Ability to establish networks with individuals in all functions and to influence and coach stakeholders with logical, rationale analysis and clear explanations.
• MS Office (MS Word, Excel, Power Point)
• Thorough understanding of pricing methodologies and the impact pricing decisions have on profitability.
• Understanding of transfer pricing and international tax and regulations thereof
• Effective reporting and presentation skills
• Team player

Technical / Professional Qualifications:

• Matric Certificate essential
• A Financial / Business / Commercial Tertiary qualification
• 3 years commercial pricing experience in the telecommunications industry

We make an impact by offering:

• Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies

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Role purpose:

Develop and execute regional integrated marketing and promotional plans across Foundation, and CBU commercial counties.

Your responsibilities will include:

• Drive PR & CSI with external service agents, media, and other key role players to ensure that the brand objectives are met.
• Report on monthly advertising, sales, and promotion budgets, track to ensure positive ROI.
• Planning, execution and evaluation of regional / county promotions and marketing actions
• Conduct post activation evaluations on all promotional and marketing activations to determine implementation effectiveness and return.
• Monitor the use of the Vodacom brands at events, sponsorships, and promotions for consistent application and visibility, ensuring compliance according to CI, standards, policies, and procedures
• Provide support with regional advertising and branding – billboards, branding rollouts, pop-up store locations etc
• Competitor markets analysis across all counties.
• In depth understanding of / and implementation of segmentation across all counties
• Brief in artwork and drive bookings and execution of schedule as per County and Segment requirement
• Book media for regional / county adverts
• Drive ATL and BTL campaigns to support Sales

The ideal candidate for this role will have:

• Matric / Grade 12 with 5 years of relevant experience
• OR
• 3-year commercial diploma or degree (NQF 6 or higher) or SAQA accredited equivalent with 3 years relevant experience

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Role purpose:

To ensure implementation of Vodacom’s channel strategies for Postpaid & Retail, Prepaid & National Chains and Emerging Markets within regional commercial counties.

Your responsibilities will include:

• Responsible for implementing channel deals, trade activations, pricing and propositions within regional counties.
• Post-paid regional deals to be developed and implemented
• Responsible for the implementation of trade marketing across counties – Sell-in/Sell-out/Sell-through.
• Partner with the sales team in the counties to ensure achievement of sales and distribution targets per county.
• Provide a service to support channel strategy implementation within counties and execute regional channel strategy.
• Monitor channel performance via regular reporting and tracking of sales activities within counties as well as quarterly reviews with key partners.
• Monitor competitor deal activity and ensure gap closure through the development of competitor activity plans.
• Maintain relationships with key internal and external stakeholders.
• Maintain Head Office channel engagement

The ideal candidate for this role will have:

• Relevant 3-year Commercial Diploma or Degree, plus
• 3-5 years of experience in retail sales, marketing
• OR
• Matric, plus 5 years of experience in retail sales, marketing

Core competencies, knowledge and experience :

• Customer obsessed
• Account management
• Reporting
• Target driven
• Negotiation
• Relationship management
• Telco industry experience