Fresh Opportunities at TTEC

What You’ll be Doing 

Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.  

You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility. 

During a Typical Day, You’ll 

• Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects 
• Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team 
• Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done 

What You Bring to the Role 

• Associate degree, technical school or equivalent work experience 
• Minimum 2 years Team Leader experience in a Social Media space
• Proven record in managing a social media team
• Continuously promote a performance-driven culture and always work towards reaching for amazing 
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks 
• Consistently mentor and inspire others  
• Customer focused mindset 
• Computer savvy 

What You Can Expect 

• Knowledgeable, encouraging, supporting and present leadership 
• Diverse and community minded organization 
• Career-growth and lots of learning opportunities for aspiring minds 
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you 

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What you’ll be doing

Looking for an opportunity to lead the people strategy for an employee-focused organization? In this role, you’ll have the opportunity to transform Human Capital in EMEA. 

Detail oriented? You’ll be responsible for the effective execution of TTEC’s Human Capital Strategy. You’ll work with regional service delivery leadership to have a direct financial impact by optimizing employee-related margins for each site.  We’re looking for you to ensure that all sites have a performance-driven culture and are utilizing positive reinforcement techniques. You’ll also collaborate with client leadership and site management to effectively execute on our human capital vision and strategies to create a great place to work.

On a typical day, you'll

• Assist with the development of the annual global human capital strategic plan. Work with the Human Capital teams to develop strategies to optimize employee engagement and drive business results at each site. Ensures site compliance with all policies and procedures.
• Ensure client and site leadership are effectively executing TTEC's human capital strategies to drive performance, optimize pay, reduce attrition and effectively oversee employee career opportunities. Ensures that service delivery leadership and site management are effectively using Human Capital Systems to maximize site and client profitability.  
• Work with project/program leadership teams to ensure effective usage of human capital resources for each site.  
• Lead all program launches and effectively integrates with the human capital delivery team.
• Work with the business development team to help grow the region and ensure TTEC's human capital strategies are properly represented in all proposals. And oversee restructuring when regional changes are needed such as sunsetting programs or locations, moving employees amongst programs, or supporting operational efficiencies.
• Work with global best practices and teams on employment brand, representing the EMEA cultural mindset and employee positioning for both external candidate and internal employee marketing and communications.

Why You? What You Bring

• Bachelor’s Degree or similar qualification
• 10+ years of progressive human capital or human resources experience ideally from a BPO or similar services industry across the EMEA region.
• Talent Acquisition strategy and knowledge across the EMEA region
• Effective leadership and management skills
• Operations or similar experience

go to method of application »

What You’ll be Doing 

Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.  

You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility. 

During a Typical Day, You’ll 

• Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects 
• Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team 
• Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done 

What You Bring to the Role 

• Associate degree, technical school or equivalent work experience 
• Continuously promote a performance-driven culture and always work towards reaching for amazing 
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks 
• Consistently mentor and inspire others  
• Customer focused mindset 
• Computer savvy