Fresh Roles at Santam Insurance

What will you do?

• The Receptionist acts as the primary front office management representative, managing both the visitor experience and supporting administrative facility operations. Receives visitors to the organisation, determining their needs and directing them accordingly.
• Answers general queries and directs them to the relevant personnel or department. May also perform routine typing, clerical or secretarial duties and be responsible for switchboard operations. Contributes towards the image of the Company.

What will make you successful in this role?

Customer Service Management:

• Responsible for providing a compliant, professional, safe and welcoming front desk service, managing visitor flow, controlling access, coordinating communications and providing administrative support.
• Interacts with operational and first-line supervisory/management personnel within the client/user area.
• Demonstrates the ability to influence clients.
• Participates in meetings with users along with the managers.
• Responds to user service requests.
• Keeps clients informed of status via standard reporting techniques.
• Meets continuing and unplanned service requirements without disruption in service levels.
• Successfully gains access to both clients and consumers.

Customer Contact Management

• Possesses sufficient fundamental proficiency to successfully manage contact with customers in situations of moderate difficulty.
• Ad hoc reporting and support where required.
• Has working knowledge and experience or training accessing information to prepare reports.
• Working knowledge, effective management and experience in switchboard management and control.

Facilities & Administrative Support

• Schedule and coordinate meeting room bookings and ensure they are ready for use.
• Maintain the cleanliness and presentation of the reception area, meeting rooms and front office common areas.
• Support Facilities Management with reporting maintenance issues and coordinating vendors.

Qualification and experience

• Completed Grade 12 qualification
• Minimum of 5 years related experience
• Certification in office administration or front-of-house management will be advantageous.

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What will you do?

• Santam Specialist Solutions has a career opportunity for a Risk Engineer in the Santam Corporate Property business area which will be based in Wanderers Office Park, Illovo, Gauteng.
• The primary purpose of the Risk Engineer role is to provide specialist engineering risk assessment and loss control expertise that supports effective underwriting, reduces loss exposure, and contributes to sustainable and profitable risk management.

What will make you successful in this role?

Key responsibilities:

• Providing an internal technical information service to Portfolio Managers, Portfolio Executives, and Underwriters regarding risk control standards and requirements as applicable and relevant to insurance and the underwriting of corporate risks
• Planning and controlling work activities of external/ contracted independent surveyors
• Ensuring that the standards of Fire and Engineering surveys are maintained throughout, and setting minimum Information and Risk description requirements
• Prioritization of Survey requests and allocation of Survey activities
• Attending to the personal development needs of junior engineers in terms of their interpersonal skills, report writing ability, and analytical skills.
• Maintaining a survey information system and risk engineering database
• Preparation of Risk Recommendations, Requirements, and Monitoring of their Implementation
• Liaising with industry bodies and reinsurers about effective Fire and Risk protection and mitigation standards
• Performing ad-hoc Fire and Risk surveys (including post-loss surveys) and generation of reports.

Qualifications & Experience

• FCII, ACII, or other relevant tertiary qualification, registration with an industry body is preferable
• ± 5 years’ experience in insurance risk assessment and loss control environment
• Knowledge of fire protection and engineering principles in corporate risk and industrial environments, and understanding of insurance risk exposures, including Machinery Breakdown
• In-depth understanding and knowledge of the Deemed to Satisfy Rules of the National Building Regulations and other applicable legislation and regulations
• Ability to calculate and assess Maximum Probable Loss exposures, including interdependencies
• Thorough understanding of risk management and risk control principles
• Good understanding of business processes and business continuity
• Ability to communicate and negotiate with brokers and internal and external clients. A key role is the value addition through providing effective and practical risk improvement solutions
• Keeping abreast of industry and new technical standards and developments regarding Fire Protection and Loss Prevention
• Provide an in-house technical information system and develop and maintain systems which support this service.
• Ability to communicate with internal and external clients and stakeholders in a way that will establish understanding and co-operation.
• Must have well-developed and proven analytical skills and preferably have had formal training in analytical techniques and process safety studies (MOC/ FMEA / HAZOP).
• Must have had exposure to design procedures and application of design and engineering standards, especially in relation to fire protection, including SANS, ASIB, NFPA, and FM Standards. Experience and understanding of those standards in relation to chemical, petrochemical, and bulk petroleum facilities would be a definite advantage.

Skills & Competencies

• Analytical Thinking
• Problem Solving & Risk Judgement
• Systems & Interdependency Thinking
• Technical Advisory & Stakeholder Engagement
• Professional Report Writing
• Collaboration & Relationship Management
• Attention to Detail
• Professional Credibility & Integrity
• Accountability
• Resilience & Adaptability
• Client & Business Focus

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What will make you successful in this role?

• The primary objective of this position is to lead the SCE team in the JHB office, foster new business growth, and establish and maintain client relationships and market awareness in Gauteng and surrounding areas as needed.

Key Responsibilities:

• Team management & performance
• Portfolio strategy & performance
• Technical underwriting standards
• Lead & principal underwriting authority
• Regional appetite & capacity allocation
• Broker strategy & major client ownership

New Business / Broker Management

• Generating new business growth
• Understanding insurance risks
• Comprehension of policy wordings
• Training of brokers on insurance products
• Attend and represent the branch marketing department at monthly management meetings
• Accompany national management on broker and regional visits, on an as-and-when required basis
• Understanding engineering insurance risks
• Assist the Claims Department and marketers with problematic claims
• Assist the Finance Department with problematic premium collections, allocations, etc
• Assist the Administration Department with marketing queries
• Attend Claims Committee meeting and present claims requiring discussion
• Comprehension of policy wordings
• Training of brokers on insurance products – includes opening broker training sessions
• Hosting of functions (Candidate should be well spoken and presentable)
• Represent the company in various organisations and committees (e.g., SAIA, SAUMA, SAAEI, regional Insurance Institutes, IISA, etc.)
• Supervision for staff acting as ‘Representative under supervision’, as well as assisting new staff
• Assist in managing the branch marketing team's HR issues (leave, studies, training, etc)

Ad Hoc Functions

• Prepare Exco Reports
• Regular Staff performance management and reporting
• Other ad hoc functions in assisting the department

Other

• Good understanding of the insurance industry market and the terminology used.
• Able to evaluate information from a variety of sources and solve problems.
• Road-trip preparation and scheduling of meetings with clients
• PowerPoint presentation preparation
• Solving queries on instructions between various departments
• Accurate loading of quotations
• Material Preparation for training functions
• Broker premium consolidation
• Broker information consolidation
• Broker target consolidation

Qualifications & Experience

• Non-Negotiable: Must have at least 10 years within underwriting/sales short-term Engineering insurance experience
• Matric
• BCom or Engineering Degree or a construction/engineering-related diploma
• Prior quoting mandates up to R500,000,000 any one risk
• First Level Regulatory Examination: Representatives
• FAIS compliant as representative, not under supervision
• Comprehensive understanding of insurance legislation
• Must have experience with insurance operating systems
• Valid driver’s license