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  • Posted: Apr 25, 2022
    Deadline: Not specified
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  • Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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    Java Developer - Corporate Systems

    Key Purpose

    • Work closely with a passionate development team to design, develop and maintain Java based solutions for a dynamic, multi-national company that sets the benchmark in its industry.
    • Must be a team player and have the ability to work with both vertical and horizontal colleagues both in a formal and informal setting. 

    Areas of responsibility may include but not limited to

    • Develop, test, and maintain high quality application software.
    • Analyse, maintain and enhance existing application and troubleshoot issues. 
    • Assist with the production of technical specifications and designs.
    • Promote new technologies and share knowledge within the team.  
    • Recommend improvements to development processes, contribute to implementation plans, and assist in rollout.
    • Adhere to coding standards and know best practices
    • Perform code reviews.

    Personal Attributes and Skills

    • Passionate about technology and development
    • Results oriented with the ability to work under pressure and cope with multiple concurrent projects with changing priorities and deadlines
    • Strong analytical and problem solving skills
    • Ability to deal with complexity and migrate between detailed and high level requirements
    • Self-starter who takes ownership and accountability, and is able to work with minimal supervision
    • Excellent written and verbal communication skills

    Education and Experience

    Education:  

    • Matric/Grade 12 and formal Java qualifications
    • IT related Degree or Diploma (BSc/BTech or similar).

    Experience:

    • 3 years Java systems development experience.
    • Experience in Presentation layer development (HTML5, CSS, JSP, TypeScript / JavaScript, Spring MVC, Angular 1 & 2)
    • Solid understanding of 
    • JAVA SDK 1.6 and later
    • SDLC
    • Experience in application frameworks (Spring Framework)
    • Unit testing and mocking frameworks.

    Preferred: 

    • 3+ years Java systems development experience
    • Spring Framework 3.0 or later, Angular2
    • Weblogic 10 & 12
    • Maven
    • Hibernate/JPA experience
    • JMS, Tibco EMS experience.
    • Oracle and PL/SQL knowledge.
    • ElasticSearch or SOLR experience
    • Experience with Business Rules Management Frameworks.
    • Experience using formal modelling languages (UML, ArchiMate etc) and modelling tools (Enterprise   Architect, Visual Paradigm etc.)
    • Exposure to Agile principles and methodologies, including Continuous Integration and Test Driven Development

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    Executive Associate

    Key Purpose

    To enable and operationalise the strategic initiatives of the Head of R&D and to provide high level support in the execution of his responsibilities.

    Areas of responsibility may include but not limited to

    • Enable and operationalise strategic initiatives in the Insure actuarial team
    • Provide high level support to the Head of R&D in the execution of his responsibilities
    • Take ownership of projects that support the realisation of Discovery Insure’s strategy
    • Be responsible for complex problem solving and implementation of appropriate solutions
    • Conduct detailed research and analysis to provide substance to the ideas and direction of the executive team
    • Prepare proposals for strategic partnerships for both external and internal distribution
    • Take responsibility for ensuring that Executive decisions are being followed up on and can be referenced at a future time.
    • Be responsible for executive reporting and strategic communications
    • Ability to problem-solve and implement complex and innovative solutions;
    • Project management of strategic initiatives;
    • Compilation of presentations and speeches for delivery by Exco members to both internal and external audiences;
    • Preparation of proposals for strategic partnerships and new products for both external and internal distribution.
    • Initiation of projects including business case formulation, seeking approval for the necessary forums and using the current implementation structures to successful implementation.

    Knowledge and Skills

    • Exceptional analytical, problem solving and research skills;
    • Creative thinking and the ability to operationalise innovation;
    • An ability to deal with complex issues as well as migrate between    detail and high level requirements;
    • A drive and commitment to exceed expectations;
    • A reliability and dependability – can be counted on;
    • The ability to influence and negotiate across divisions and teams at all levels, and with external parties;
    • A thorough understanding of business dynamics and strategic challenges;
    • Sophisticated written and verbal communication skills for executive-level internal and external delivery;
    • A passion for personal development and growth with a high learning potential;
    • A commitment to excellence
    • An ability to deal with ambiguity and continuous change
    • Ability to network within and outside of Discovery.
    • Understand the business and the Group well - advantageous
    • Understand the market, competitors and other dynamics - advantageous

    Education and Experience

    • Matric
    • A formal qualification with a strong mathematics, analytical or business focus such as CA, Actuarial or Engineering qualifications, with proven academic excellence
    • Actuarial qualification (Advantageous)
    • Five years business experience
    • Extensive business and technical experience with a proven track record of innovation, entrepreneurship, delivery and performance
    • General Insurance experience (Advantageous)

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    Oracle Developer

    Key Purpose

    The SQL Developer will be a part of a dynamic and diverse Database Operation Team. The primary functions of this role include assisting in data modeling activities, SQL performance tuning, and the implementation robust, scalable and optimal SQL coding practices according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Vitality Group

     

    Areas of responsibility may include but not limited to

    • Provide expertise in SQL coding standards and best practices of DB structures and optimization.
    • Consolidate and optimize client reports for performance and re-usability.
    • Monitor database query performance and tune reoccurring unoptimized queries.
    • Work as a team member with DBAs to ensure database availability, data integrity and industry reporting standards.
    • Develop high quality stored procedures, triggers, functions, and views according to the high standards expected of this developer position.
    • Identify and resolve database design issues using data modelling best practices.

     

    Personal Attributes and Skills

    Behavioural Characteristics

    • Work independently
    • Prioritize tasks and manage time effectively
    • Results oriented
    • Able to resolve conflict
    • Creative and innovative
    • Self-driven
    • Values Driven
    • Optimistic
    • Learns on the Fly
    • Resilient
    • Instils Trust
    • Problem solving and analytical skills

    Technical Competencies

    • Data Modelling specifically related to OLTP
    • PLSQL
    • SQL
    • Dynamic SQL
    • SQL and PLSQL performance tuning
    • Report writing
    • Database structures and standards

    Education and Experience

    • BSc Computer Science or equivalent IT qualification
    • PL/SQL or SQL Certification

    Required:

    • At least 4 years’ extensive hands-on SQL & database development experience on Oracle or PostgreSQL.
    • Strong SQL programming and debugging skills.
    • Source code version control tools example, Gerrit, GIT
    • Experience with database development tools and technologies.
    • Linux/Unix shell scripting experience.
    • Query optimization and performance tuning experience, including execution plan analysis.
    • Solid understanding of relation database systems including the use of tables, indexes, trigger, stored procedures and functions.

    Knowledge:

    • RDBMS database architecture
    • Data modelling and design of database structures
    • Data analysis and processing  
    • Versioning and source control standards
    • Amazon Web Services (AWS) and RDS offering

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    Pre Auth Service Consultant

    Key Purpose

    • To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.
    • To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

    Areas of responsibility may include but not limited to

    • Confirming benefits according to set protocols and funding rules
    • Accurately obtaining and capturing information to confirm correct funding
    • Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
    • Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
    • Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
    • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
    • Achieving and exceeding key performance metrics relating to service delivery

    Personal Attributes and Skills

    • Confirming benefits according to set protocols and funding rules
    • Accurately obtaining and capturing information to confirm correct funding
    • Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
    • Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
    • Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
    • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
    • Achieving and exceeding key performance metrics relating to service delivery

    Education and Experience

    • Matric
    • Any South African accredited clinical qualification
    • Knowledge of anatomy and physiology
    • At least 6 months working experience in a customer services or clinical environment

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    UX/UI Designer

    Responsibilities include:

    • Facilitate the business’ product vision by researching, conceiving, conceptualizing, prototyping and user-testing experiences for digital products that align to needs of the business and the user.
    • Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
    • Find creative ways to solve UX problems and to ensure the best possible experience for the user.
    • Plan, design and execute quantitative and qualitative user testing that includes interviews, focus groups and contextual enquiries to evaluate the effectiveness of user interfaces and to determine if the known and unarticulated needs have been met.
    • Analyze user research and testing results and share outcomes and recommendations with the business team.
    • Work with UI designers and development teams and ensure the integrity of the designs are maintained through the design and development process
    • Ask smart questions, take risks and champion new ideas.


    Competencies

    • Digital web and mobile design
    • Experience in design/ux tools (Figma/Adobe suite/Axure/etc.)
    • Understanding of web technologies (HTML/CSS/etc.)
    • Ability to build prototypes
    • Understanding of user centered design
    • Up to date knowledge of current web design trends and techniques.
    • Can look at a problem through multiple “lenses” and come up with concepts that meets the needs of each.

     

    Personality traits and culture fit:

    • Resilience, persistence and flexibility
    • Optimism and creativity
    • Strong written and verbal communication skills
    • Good presentation skills
    • Self-confidence to thrive in dynamic, changing and fast-paced environment.
    • Strong creativity and the ability to express their ideas.
    • Is well articulated with the ability to convey ideas in meetings and presentations
    • Strong team player
    • Ability to manage multiple stakeholders

    Essential education and experience

    • Tertiary Degree / Diploma in Design and multimedia
    • 2 years’ experience in digital design and advantage
    • Experience working with a Usability team

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    Security Engineer

    Key Purpose

    The Security Engineer is responsible for designing and building security solutions for Discovery Bank. The incumbent will develop and integrate security solutions for application systems, projects and applied technologies, also solving for technical problems and challenges that arise. 

    Areas of responsibility may include but not limited to

    • Acquiring a detailed understanding of business processes and applications.
    • Translating technology and environmental conditions (business, legal and regulatory requirements) into the security design for applications and business processes.
    • Proactively engaging in all stages of the development lifecycle to ensure that solutions are securely designed, built, verified, deployed and maintained.
    • Test security solutions to ensure they have been implemented correctly.
    • Analyse and implement solutions for existing security concerns.
    • Perform risk and threat modelling as part of security assessments and solution design.
    • Participate in resolution of incidents in order to engineer requisite solutions.
    • Deliver report, papers and track issues to resolution.
    • Define, implement and maintain security policy and security standards.
    • Evaluate new technologies and processes that enhance security capabilities for the bank.
    • Collaborate with colleagues on and provide thought leadership on security topics e.g. authorisation, authentication, encryption, integration solutions, etc.  

    Personal Attributes and Skills

    • Values driven.
    • Facilitation and conflict resolution capabilities, and builds working relationships.
    • Problem solving and analytical capabilities.
    • Excellent written and verbal communication skills, with the ability to convey technical detail in clear and concise manner.
    • Ability to work under time constraints with minimal supervision in an agile environment.
    • Looks for ways to optimise and automate solutions and testing in continuous integration/development and deployment environments.
    • Willingness to both issue and accept challenges to analytical problems.
    • Knowledge of Banking products, processes and systems is an advantage.

    Education and Experience

    • Bachelors of Science degree in computer/electronic engineering or software programming background.
    • At least 3-5 years’ experience software development/engineering within banking or financial institutions.
    • Experience with popular programming languages and frameworks e.g. Javascript, Node,  Java, Spring, .Net, etc.
    • Experience with integration protocols and technologies e.g. SOAP, REST, JSON, XML, etc.
    • Solid understanding of cloud, virtualisation and containerisation security.
    • Solid understanding of modern federated authentication and authorization frameworks e.g. SAML, OIDC, ADFS, OAuth2, etc.
    • Working experience with network security and mainstream operating systems e.g. Linux, Windows, etc.
    • Working knowledge of data protection best practices (at rest, in flight and in use).
    • Experience with encryption protocols, technologies and techniques.
    • Experience working with product teams specifying secure application requirements.
    • Certifications advantages CISSP, CEH, ISACA CRISC/CISM, CISSP-ISSAP, CISSP-CSSLP, CSK, CCSP, etc.
    • Working knowledge of security architecture concepts (e.g. SABSA)
    • Knowledge of SAP security, micro-services & API security is considered an advantage.
    • Working knowledge of tools such as log management and log analytics tools e.g. splunk is advantageous.
    • Experience building monitoring dashboards and management reporting is considered advantageous.

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    Cyber Security Threat Analyst

    Job Purpose 
    The Cyber Security Threat Analyst identifies, analyses, investigates and mitigates cyber threats for Discovery Bank. This includes threats to staff, the business, systems information technology and networks. By performing highly specialized incoming incident investigations the Cyber Security Threat Analyst translates the findings into useful intelligence within the business to activate the appropriate response/remediation.  
     
    Key Outcomes may include but are not limited to: 

    • Understands the Discovery Bank environment, characterising pertinent aspects of the operational environment to ensure threat analysis is relevant to the environment.
    • Establishes and maintains logging and monitoring capability for Discovery Bank’s security profile and base lining normal activity. 
    • Monitors external data sources to maintain the currency of cyber threat condition and determine which security threats may have an impact on the enterprise. 
    • Identifies vulnerabilities, evaluating current security posture and makes recommendations to initiate and expedite remediation.
    • Performs reporting as a result of conducting cybersecurity defence analyses with the objective of keeping management and staff informed.
    • Documents cybersecurity defence techniques, processes and guidance, for appropriate security operations personnel. 
    • Assists with the managing and reporting on security incident post-mortems and executive summaries to the management team.
    • Updates and improves threat analysis procedures and reviews and improves information risk reference materials to improve the quality of security risk assessments and scenario planning. 
    • Serves as technical expert and liaison to colleagues and even law enforcement personnel in the event of investigations. 
    • Advises management on courses of action and sustainable improvements in threat identification and treatment.
    • Actively engages with industry bodies such as SABRIC and relevant CERTs.  

    Personal Attributes and Skills

    • Values driven
    • Problem solving and analytical capabilities. Working knowledge of tools such as Splunk and vulnerability management to build monitoring dashboards and management reporting
    • Excellent written and verbal communication skills, with the ability to convey technical detail in clear and concise manner
    • Proficiency in a variety of social media platforms, and news aggregators in the security space
    • Ability to work under time constraints with minimal supervision
    • Willingness to both issue and accept challenges to analytical conclusions

    Education and Experience: 

    • Bachelor of Technology or Bachelor of Science with Information Systems, Computer Science or Electronic Engineering
    • CISSP, Certified Ethical Hacking, GIAC Network Forensic Analyst, GIAC Cyber Threat Intelligence (GCTI)
    • 4-6 years in information and cybersecurity security field
    • Working knowledge of SAP core banking in Retail Banking Environment, Payments, Treasury and online banking channels.  
    • Some experience working with security architecture concepts e.g. SABSA

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    Instructional Designer - Bank

    Key Purpose

    The vacancy is for an Instructional Designer within the Discovery Institute of Training. The role requires the Instructional Designer to design and develop learning curriculums and associated learning material for Discovery Bank  according to high quality standards. The learning content will be used to conduct training various business units across Discovery Bank.

    Key Outputs

    • All work must be done accurately, comprehensively and in-line with set quality standards.
    • Consult with stakeholders across business areas and gather information about Discovery Bank  in relation to key needs and requirements.
    • Develop comprehensive curriculums to cater for the needs of specific roles and areas.
    • Design and develop training material and assessments based on Discovery Bank information and specifications for in-person and virtual training workshops and induction programmes, in line with the curriculum to ensure that learning and business outcomes are matched.
    • Develop storyboards (only) for digital training material, which could include online courses, videos, podcasts, infographics and animations.

    Note: The Instructional Designer will not be responsible for any development of digital material as this function is fulfilled by the Multimedia design team.

    • Consult with business areas to agree on reasonable and achievable deadlines.
    • Maintain material and ensure best practice guidelines are followed across the areas.
    • Monitor effectiveness of training to ensure optimal learning and development.

    Education and Experience

    • Working experience of at least 2 years in a similar role is required.

    The following qualifications and experience are required:

    • Experience -Essential/Advantageous
    • At least two years Instructional Design experience (intermediate to advanced level) - Essential
    • Extensive experience in designing and developing training material for Banks/Financial Industry - Essential
    • Experience using software like Articulate Storyline, Adobe suite - Advantageous
    • CFP accreditation/courses completed - Advantageous
    • Education & training qualification (ETDP), specifically Design and Development. - Advantageous

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    Actuarial Analyst

    Key Purpose

    The focus of the role will be to assist with budgeting and assumption setting, solvency capital modelling, ORSA and internal capital modelling as well various strategic operational and business development projects. The role involves exposure to a wide range of areas such as operations, reserving, finance, product development and wider operations in addition to Group functions.

    Areas of responsibility may include but not limited to

    Actuarial Responsibilities:

    • Cash flow and capital modelling, including ORSA
    • Modelling of reinsurance contracts
    • Trend analysis and assumption setting for budgeting purposes
    • Assistance with regulatory submissions on solvency and capital
    • Process and modelling improvements
    • Writing reports and presenting at the Discovery Insure Actuarial Committee
    • Presentations for Discovery Insure board and exco
    • Other strategic ad-hoc projects

    Personal Attributes and Skills

    • Programming Skills: VBA, SQL & R (strongly desirable)
    • Proficiency in Microsoft Office (Excel, PowerPoint and Word)
    • Actuarial reserving techniques
    • SAM solvency capital modelling (advantageous)
    • Predictive analytics modelling

    Education and Experience

    • Honours degree in Actuarial Science
    • Nearly or Newly Qualified Actuary (FASSA)
    • Programming Skills: VBA, SQL & Prophet (strongly desirable)
    • Proficiency in Microsoft Office (Excel, PowerPoint, and Word)
    • SAM solvency capital modelling (advantageous)
    • Predictive analytics modelling
    • 2-4 years working experience

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    Senior Actuarial Analyst

    Key Purpose

    The focus of the role will be to assist with claims reserving, experience monitoring, solvency capital modelling as well various strategic operational and business development projects. The role involves exposure to a wide range of areas such as underwriting, claims, legal, finance, product development and wider operations.

    Areas of responsibility may include but not limited to

    • Estimation and refinement of monthly reserving calculations

    Traditional Actuarial Responsibilities:

    • Experience monitoring and trend analysis
    • Assistance with regulatory submissions on solvency and capital
    • Process and modelling improvements
    • Writing reports and presenting at the Discovery Insure Actuarial Committee
    • Presentations for Discovery Insure board and exco

    Non-Traditional Actuarial Responsibilities:

    • Development and maintenance of operational incentive structures
    • Business plan development for new products and launches
    • Other strategic ad-hoc projects

    Personal Attributes and Skills

    • Programming Skills: VBA, SQL & R (strongly desirable)
    • Proficiency in Microsoft Office (Excel, PowerPoint and Word)
    • Actuarial reserving techniques
    • SAM solvency capital modelling (advantageous)
    • Predictive analytics modelling

    Education and Experience

    • Honours degree in Actuarial Science
    • Nearly or Newly Qualified Actuary (FASSA)
    • Programming Skills: VBA, SQL & R (strongly desirable)
    • Proficiency in Microsoft Office (Excel, PowerPoint and Word)
    • Actuarial reserving techniques
    • SAM solvency capital modelling (advantageous)
    • Predictive analytics modelling
    • 3-4 years working experience
    • Experience within the Short-Term Insurance industry advantageous

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    Product Coach

    Key Purpose

    To oversee and responsible, but not limited to, all training for the claims areas.

    Areas of responsibility may include but not limited to

    • Induction training
    • Update and implement all standard operating procedure (SOP’s), including claims manuals
    • Systems and product training
    • Call centre etiquette
    • Support claims teams and conduct required coaching
    • Conduct audits and identify process gaps
    • Change influencer – have the ability to manage change, influence claims teams in a positive manner and be cognisant of all issues and challenges within the teams.

    Key Outputs (not limited to):

    • Plan, conduct and evaluate training interventions
    • Deliver training for product launches, systems and new products.

    Training and coaching:

    Demonstrate tasks in a practical manner

    • Provide the learner with practical application opportunities (during and after training sessions)
    • Provide formative and summative feedback to the learner
    • Complete all administrative tasks and documentation
    • Pilot courses
    • Deliver Training sessions
    • Schedule and plan learning sessions in accordance with company / service team requirements - Formal preparation for training and deliver training programmes
    • Feedback on any assessments or developmental areas picked up on assessments and QA reports
    • Evaluate training interventions
    • Obtain a completed reaction evaluation form from all learners
    • Measure impact of learning interventions
    • Provide feedback regarding learning to all relevant stakeholders
    • Involve stakeholders in training intervention impact analysis
    • Ability to use blended learning solutions

    Knowledge, technical skills and expertise:

    • Insurance products and services: Knowledge and understanding of the range of short term insurance products and services available in the market and how that can be used to meet client’s needs
    • Insurance risk management: Knowledge and understanding of the factors that affect the performance of a portfolio and how risk exposure can be monitored and controlled through underwriting measures. Understanding of the basic principles of insurance including good faith, insurable interest, indemnity, contribution, subrogation and proximate cause.
    • Insurance operations and process: Knowledge and understanding of the process to determine risk premiums payable. Knowledge and understanding of how claims are managed and the ability to decrease the average claims cost.
    • Experience in design and development of material would be an advantage: Computer/ Software Skills
    • Thorough knowledge of all systems utilized in the claims department.

    Education and Experience

    • Matric (Essential).
    • Coaching or training certification or similar (Essential)
    • Tertiary qualification or similar (Essential)
    • Minimum of 5 years’ training and coaching experience.(Essential)

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    Test Analyst (Senior)

    Key Purpose

    Ensure Quality of all software releases by conducting various forms of testing to to identify all defects and make sure the software is performing according to requirements

     

    Areas of responsibility may include but not limited to

    • Test Planning
    • Test Automation
    • Test execution
    • Performance testing
    • Reporting
    • Meeting attendance
    • Test Governance
    • Knowledge sharing

     

    Personal Attributes and Skills

    • Works well under pressure
    • Innovative
    • Leadership
    • Tech savvy
    • People savvy
    • Self-learner
    • Resourcefulness
    • Action oriented
    • Sense of urgency
    • Problem solver

     

    Education and Experience

    • Relevant It Degree or Diploma/Certificate
    • 6+ Years Testing experience
    • 4+ Years Automation Experience
    • Test lead/ Test Manager experience would be an added advantage
    • Experience conducting Performance testing would be an added advantage
    • Interpreting business and technical specifications
    • Software-testing framework
    • Regression
    •  usability, sanity and functional testing methods
    • JIRA
    • SQL
    • SOAP UI
    • XML
    • Agile methodology
    • Performance Testing
    • Selenium
    • Appium
    • Java programming would be an advantage
    • Gatling would be an advantage
    • Knowledge and experience of Fitnesse will be an added advantage

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    Service Consultant - Travel Insurance (DTI)

    Key Purpose

    The DTI call centre consultant will be responsible for fielding and returning travel insurance calls within the mandated SLA. The candidate will be required to assist with general travel insurance queries/inquiries, aid clients in completing offline sales, troubleshoot problems, provide information, handle complaints and redirect calls appropriately. 

    Areas of responsibility may include but not limited to

    • Answering incoming calls professionally and respond to customer inquiries (all channels).
    • Handling and resolving customer complaints regarding the travel insurance product.
    • Following up with complicated policyholder calls where required and escalate priority issues.
    • Providing policyholders with general product and organizational information.
    • Assist clients with the processing of sales through the DTI app / web.
    • Re-routing of inbound calls when and if required.
    • Completing call notes (wrap-up codes) and call reports as necessary and updating them in the DTI customer service platform.
    • Recording details of comments, inquiries, complaints, and actions taken.
    • Assisting with logging and reserving the claim on the appropriate admin systems.
    • Assisting with claim assessment in line with the approved policy wording
    • Complaints resolution pertaining to the travel insurance product and complaints escalation when required.

    Competencies

    • Values Driven
    • Optimistic
    • Resilient
    • Instils Trust
    • People Savvy
    • Drives Results
    • Problem Solver

    Skills

    • Knowledge of travel insurance
    • Previous call center experience
    • Queries, complaints, and service handling in an inbound call centre

    Qualification

    • Matric
    • NQF Level 4 - Full qualification as set by regulation
    • RE5: Representative

    Experience

    • 1 – 2 years of inbound call centre experience
    • 2 – 3 years experience working within the  insurance industry
    • Travel insurance experience is advantageous
    • Personal lines / travel insurance claims experience is advantageous

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    Client Relationship Manager-Fixed Term Contract

    Key Purpose:

    To accurately review and assess In Hospital related queries and updates, in line with Discovery Health products and in accordance with benefit entry criteria and established protocols.

    Key outputs:

    The successful applicant will be responsible for but not limited to the following job functions:

    • Dealing with all IH queries and escalations through to resolution
    • Enforcing policy, protocol and benefits decisions
    • Answering inbound calls timeously
    • Meeting daily Operational Targets, TWT, Hunt line SLA etc.
    • Ad Hoc duties based on business requirements
    • Communicating effectively and accurately, progress, outcomes to complainants verbally and in writing
    • To liaise with relevant stakeholders involved in the member’s care to ensure the best possible member journey

    Skills ;

    • Adapts interpersonal style to suit different people or situations
    • Adapts to changing circumstances
    • Assertive and confident
    • Attention to detail
    • Customer focused
    • Demonstrates integrity
    • Shows urgency and passion for servicing

    Behavioral Attributes:

    • Action Oriented - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
    • Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
    • Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
    • Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
    • Organizational Agility - Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
    • Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
    • Written Communications - Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

    Qualification & experience:

    The following requirements are essential:

    • Matric
    • Nursing Qualification (Enrolled/Professional Nurse)
    • Valid SANC Registration
    • Discovery Health working experience in a clinical role
    • Discovery Health products and system knowledge
    • PMB Legislation Knowledge
    • Analytical Skills
    • Effective Communication Skills (Written & Verbal)
    • MS Office

    The following requirements are advantageous:

    • 1 year CRM Experience
    • Discovery Health Pre-Authorizations working experience
    • 3-6 months consistent on/above par performance

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    Executive Associate

    Key Purpose

    The CEO of Discovery Insure is looking to recruit an Executive Associate (EA) who will work closely with him and other members of the Insure Executive Team. The Discovery Executive Associate programme is renowned for providing a unique opportunity for the best Black talent to enjoy accelerated growth and development through work with and exposure to our best and most senior leaders.

    If you have an entrepreneurial mind-set, eager for executive exposure and to be involved in innovative thinking, and can assume responsibility for bringing strategic projects to life, then the Discovery Insure environment will liberate you to realise your full potential.

    As an Executive Associate to the CEO of Discovery Insure you will:

    • Identify, negotiate and realise new business opportunities with partners;
    • Participate in strategic debate on an Executive Level;
    • Take ownership of projects that support the realisation of Insure’s strategy;
    • Take responsibility for delivering change effectively;
    • Enable and operationalise the strategic initiatives of the Insure executive management team; and
    • Provide high level support to the CEO in the execution of his responsibilities.

    Areas of responsibility may include but not limited to

    • Strategic debate that informs the direction and deliverables of the division;
    • Ability to problem-solve and implement complex and innovative solutions;
    • Detailed research and analysis to provide substance to the ideas and direction of the executive team;
    • Project management of strategic initiatives;
    • Compilation of presentations and speeches for delivery by the CEO to both internal and external audiences;
    • Input into operational design and process efficiencies;
    • Preparation of proposals for strategic partnerships and new products for both external and internal distribution.

    Competencies

    Discovery’s Executive Associates must be exceptional. They must demonstrate:

    • Exceptional analytical, problem solving and research skills;
    • Creative thinking and the ability to operationalise innovation;
    • An ability to deal with complex issues, as well as migrate between detail and high level requirements;
    • A drive and commitment to exceed expectations;
    • Reliability and dependability – can be counted on;
    • The ability to influence and negotiate with impact across divisions and teams at all levels, and with external parties;
    • A thorough understanding of business dynamics and strategic challenges;
    • Sophisticated written and verbal communication skills for executive-level internal and external delivery;
    • A passion for personal development and growth with a high learning potential;
    • A commitment to excellence;
    • An ability to deal with ambiguity and continuous change; and
    • Sound operational understanding and ability to execute flawlessly.

    Education and Experience

    • Formal qualification/s, preferably at the Masters level or higher or studying towards a Masters level, with a strong analytical or business focus, and a proven record of academic excellence (Actuarial, Engineering, Mathematics, Finance etc.);
    • Client centred;
    • Six to ten years business experience (Advantageous)
    • Extensive business and/or technical experience with a proven track record of innovation, entrepreneurship, delivery and performance

    Method of Application

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