The Road Accident Fund is a state insurer established by statute, it provides insurance cover to all drivers of motor vehicles in South Africa in respect of liability incurred or damage caused as a result of a traffic collision. Liability incurred in relation to property damage (such as damage to vehicles, buildings, vehicle contents) is excluded from cover.
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Onboarding Department: 4x positions
Adjudication Department: 4x positions
Legal Admin Department: 7x positions
Medical Management Department: 2x positions
Purpose of the Job: The Administrative Assistant is responsible for providing administrative day-to-day support to the respective department.
Key Performance Areas
Compliance administration
- Maintain up-to-date written documentation related to the departments business activities.
- Ensure compliance to the policies and process standards.
- Keep abreast of internal standards and business goals to ensure adherence to sound internal control.
Office Coordination
- Aid in the maintanance of correspondence, filing, telephonic queries and provide general administration support to the office.
- Maintain strict confidentiality in all matters relating to the office.
- Assist in making follow-ups on outstanding matters.
- Ensure all requests are handled and responded to within set timelines.
- Engage and follow up with Processing Centres on outsanding matters
- Assist in ensuring the availability of stationery within the department.
- Validate and verify information and documents submitted for accurate capturing and further handling.
- Ensure the systems/registers used are kept up to date
- Check for duplicate documents, requests and queries and report on them.
- Allocate reference numbers and accurately capture related documents on different systems.
- Allocation of matters to responsible team members
- Draft and send out letters to all stakeholders as required.
Meeting Support
- Aid in arranging meetings on behalf of the department.
- Assist with taking and distributing minutes in accordance to set governance standards.
- Create and maintain a register to track matters outstanding.
- Support in the maintanance of follow-up plan on meeting resolutions and matters outstanding.
- Ensure confirmation of meetings and management of team diaries.
- Schedule appointments with internal and external stakeholders as and when required.
Document and Records Management.
- Administer the records management and filling processes in line with the RAF filling plan
- Ensure that the filing system is always up-to-date and functional
- Aid in the retrieval of information at all times as requested in the office
- Ensure confidentiality of all documents under control and that documentation reaches the intended recipients
- Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system and file appropriately.
Qualifications and Experience
- Matric or Grade 12 certificate.
- Relevant 1 years’ experience in Administrative or similar environment.
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Key Performance Areas
Investigation and assessment of claims lodged.
- Trace insured driver / witnesses to consult and obtain statements and docket.
- Ensure that a proper sketch plan of an accident scene is drawn as part of the investigation and assessment process.
- Ensure that clear photographs of an accident scene, faces of the people interviewed, damaged vehicles and injuries to a person is taken as part of the investigation and assessment process.
- Obtain / and verify existing affidavits from different parties (e.g. claimants, witnesses, employers, etc.).
- Identify possible fraud and corruption and escalate to Forensic Investigation Department (FID).
- Testify in court cases when claimant is guilty and accused of fraud.
- Provide assistance in ensuring witness presence at court.
Administrative support.
- Validate supporting documents (e.g. employment details, paternity/maternity details, SARS documents, etc.) for all related quantum investigations.
- Verify details of the claimant and those injured in an accident through Natis and Cross Check systems (e.g. ID no, contact numbers, address/S, employment details etc.).
- Verify the details of the secondary vehicle/s involved in the accident to determine the owner/s.
- Quality check the supporting documents from the stakeholders to determine the validity of the logged claim.
- Validate loss of earnings.
- Provide progress reports as per the internal service level agreement.
Document and records Management.
- Monitor and maintain an effective filing system.
- Ensure that files are correctly categorised and stored to ensure a smooth retrieval of documents.
- Administer the records management and filing processes in line with the RAF filing plan.
- Ensure confidentiality of all documents under control and that correspondence from the department office reaches intended recipients.
- Perform File Retrieval in Archive Services.
Stakeholder Management.
- Provide advice to different parties (e.g. claimants, witnesses, employers, etc.)
- Handle any assessments associated complaints.
- Maintain relationships with internal and external stakeholders.
Qualifications
- NQF 7 (Bachelor’s Degree/Advanced Diploma) related qualification to discipline.
- Driver’s License
- Completed training as an investigator will be an added advantage.
- Being a certified fraud examiner will be an added advantage.
Experience
- Relevant 3 years’ experience in a similar environment.
- Experience in merit and quantum investigations will be an added advantage.
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Key Performance Areas
Messenger services
- Collect correspondence from respective government institution, verify against the list before collection and acknowledge the receipt.
- Deliver packages or messages on time.
- Handle packages and documents with care.
- Drive delivery truck to the destination.
- Reconcile packages at recipient’s location.
- Maintain communication with destination and point of departure.
- Obtain receipts or signatures for deliveries and documentation.
- Maintain records of daily visits in the logbook.
- Sort deliverable items in accordance to delivery route in order to ensure maximum efficiency.
- Confirm deliveries by checking into the office after each delivery.
- Deliver the documents to Document Services for them to distribute in line with the SOP.
- Plan efficient routes prior to setting out on a delivery mission
Administration
- Monitor and make sure that requests for copying or binding are executed efficiently and timeously.
- Sonitor the availability of messenger services for delivery of items to financial institutions, Government departments, clients, etc. at all times.
- Ensure that archiving of scanned files and documents is done in accordance with the National Archives Act as well the RAF’s RM strategies and objectives.
- Sort documents according to documents class and insert.
- Forward the transfer (Metro-file) and requests for inactive records to the Records Manager.
- Prepare and capture records to be transferred to the offsite storage, forward to Records Management and maintain a log of records sent off-site storage.
- Receive records file index spread sheet and keep track of all the updates for records stored off-site.
- Maintain an inventory of the department’s records, showing each record series title, file plan reference number, and retention period as listed on the Records Retention Schedule (RRS).
- Complete the final disposition log/ register that have been destroyed.
- Monitor that the postal service facility in the branch is operating effectively at all times.
- Efficient and timely document binding service.
Transportation and Operation
- Load and unload organization’s merchandize.
- Transport products, materials, and staff securely to areas where they are needed.
- Recognize electrical and mechanical faults and report to Facilities Manager.
Vehicle, Machinery & Equipment Maintenance
- Perform daily pre trip and post trip vehicle inspection to ensure safety standards are adhered to.
- Ensure that the copying and binding machines are maintained in working order
Reporting
- Report vehicle, machinery and equipment defects, accidents, traffic violations, damage to the vehicles or loss of equipment.
- Ensure vehicle is always in good condition.
- Provide log books in line with the Fleet Management Policy.
- Reporting of unexpected delays.
- Report on the maintenance of the franking machine in terms of technical maintenance and the loading of money.
- Report on major equipment faults requiring service provider attention immediately to supervisor.
Process incoming / outgoing mail and mail batching
- Receive, register and stamp incoming and outgoing correspondence.
- Separate incoming documents and faxes and sort according to destination.
- Ensure files, correspondence and all other documentation is filed according to established policy and procedure.
- Prepare outgoing mail for posting, bulk mailing and bulk distributions.
- Record details of all registered mail and Docex Tracker mail.
- Declare monies received and capture in register.
- Prepare Check addresses and ensure Docex is sent to Docex, Normal and Registered mail to the Post Office.
Qualifications and Experience
- Matric or Grade 12 certificate
- A valid code 10 (EC1/EC) driver’s license.
- Professional Driver’s Permit.
- At least 1 year’ experience in a driving/messenger services environment.
go to method of application »
Key Performance Areas
Messenger services
- Collect correspondence from respective government institution, verify against the list before collection and acknowledge the receipt.
- Deliver packages or messages on time.
- Handle packages and documents with care.
- Drive delivery truck to the destination.
- Reconcile packages at recipient’s location.
- Maintain communication with destination and point of departure.
- Obtain receipts or signatures for deliveries and documentation.
- Maintain records of daily visits in the logbook.
- Sort deliverable items in accordance to delivery route in order to ensure maximum efficiency.
- Confirm deliveries by checking into the office after each delivery.
- Deliver the documents to Document Services for them to distribute in line with the SOP.
- Plan efficient routes prior to setting out on a delivery mission
Administration
- Monitor and make sure that requests for copying or binding are executed efficiently and timeously.
- Sonitor the availability of messenger services for delivery of items to financial institutions, Government departments, clients, etc. at all times.
- Ensure that archiving of scanned files and documents is done in accordance with the National Archives Act as well the RAF’s RM strategies and objectives.
- Sort documents according to documents class and insert.
- Forward the transfer (Metro-file) and requests for inactive records to the Records Manager.
- Prepare and capture records to be transferred to the offsite storage, forward to Records Management and maintain a log of records sent off-site storage.
- Receive records file index spread sheet and keep track of all the updates for records stored off-site.
- Maintain an inventory of the department’s records, showing each record series title, file plan reference number, and retention period as listed on the Records Retention Schedule (RRS).
- Complete the final disposition log/ register that have been destroyed.
- Monitor that the postal service facility in the branch is operating effectively at all times.
- Efficient and timely document binding service.
Transportation and Operation
- Load and unload organization’s merchandize.
- Transport products, materials, and staff securely to areas where they are needed.
- Recognize electrical and mechanical faults and report to Facilities Manager.
Vehicle, Machinery & Equipment Maintenance
- Perform daily pre trip and post trip vehicle inspection to ensure safety standards are adhered to.
- Ensure that the copying and binding machines are maintained in working order
Reporting
- Report vehicle, machinery and equipment defects, accidents, traffic violations, damage to the vehicles or loss of equipment.
- Ensure vehicle is always in good condition.
- Provide log books in line with the Fleet Management Policy.
- Reporting of unexpected delays.
- Report on the maintenance of the franking machine in terms of technical maintenance and the loading of money.
- Report on major equipment faults requiring service provider attention immediately to supervisor.
Process incoming / outgoing mail and mail batching
- Receive, register and stamp incoming and outgoing correspondence.
- Separate incoming documents and faxes and sort according to destination.
- Ensure files, correspondence and all other documentation is filed according to established policy and procedure.
- Prepare outgoing mail for posting, bulk mailing and bulk distributions.
- Record details of all registered mail and Docex Tracker mail.
- Declare monies received and capture in register.
- Prepare Check addresses and ensure Docex is sent to Docex, Normal and Registered mail to the Post Office.
Qualifications and Experience
- Matric or Grade 12 certificate
- A valid code 10 (EC1/EC) driver’s license.
- Professional Driver’s Permit.
- At least 1 year’ experience in a driving/messenger services environment.
go to method of application »
Key Performance Areas
Messenger services
- Collect correspondence from respective government institution, verify against the list before collection and acknowledge the receipt.
- Deliver packages or messages on time.
- Handle packages and documents with care.
- Drive delivery truck to the destination.
- Reconcile packages at recipient’s location.
- Maintain communication with destination and point of departure.
- Obtain receipts or signatures for deliveries and documentation.
- Maintain records of daily visits in the logbook.
- Sort deliverable items in accordance to delivery route in order to ensure maximum efficiency.
- Confirm deliveries by checking into the office after each delivery.
- Deliver the documents to Document Services for them to distribute in line with the SOP.
- Plan efficient routes prior to setting out on a delivery mission
Administration
- Monitor and make sure that requests for copying or binding are executed efficiently and timeously.
- Sonitor the availability of messenger services for delivery of items to financial institutions, Government departments, clients, etc. at all times.
- Ensure that archiving of scanned files and documents is done in accordance with the National Archives Act as well the RAF’s RM strategies and objectives.
- Sort documents according to documents class and insert.
- Forward the transfer (Metro-file) and requests for inactive records to the Records Manager.
- Prepare and capture records to be transferred to the offsite storage, forward to Records Management and maintain a log of records sent off-site storage.
- Receive records file index spread sheet and keep track of all the updates for records stored off-site.
- Maintain an inventory of the department’s records, showing each record series title, file plan reference number, and retention period as listed on the Records Retention Schedule (RRS).
- Complete the final disposition log/ register that have been destroyed.
- Monitor that the postal service facility in the branch is operating effectively at all times.
- Efficient and timely document binding service.
Transportation and Operation
- Load and unload organization’s merchandize.
- Transport products, materials, and staff securely to areas where they are needed.
- Recognize electrical and mechanical faults and report to Facilities Manager.
Vehicle, Machinery & Equipment Maintenance
- Perform daily pre trip and post trip vehicle inspection to ensure safety standards are adhered to.
- Ensure that the copying and binding machines are maintained in working order
Reporting
- Report vehicle, machinery and equipment defects, accidents, traffic violations, damage to the vehicles or loss of equipment.
- Ensure vehicle is always in good condition.
- Provide log books in line with the Fleet Management Policy.
- Reporting of unexpected delays.
- Report on the maintenance of the franking machine in terms of technical maintenance and the loading of money.
- Report on major equipment faults requiring service provider attention immediately to supervisor.
Process incoming / outgoing mail and mail batching
- Receive, register and stamp incoming and outgoing correspondence.
- Separate incoming documents and faxes and sort according to destination.
- Ensure files, correspondence and all other documentation is filed according to established policy and procedure.
- Prepare outgoing mail for posting, bulk mailing and bulk distributions.
- Record details of all registered mail and Docex Tracker mail.
- Declare monies received and capture in register.
- Prepare Check addresses and ensure Docex is sent to Docex, Normal and Registered mail to the Post Office.
Qualifications and Experience
- Matric or Grade 12 certificate
- A valid code 10 (EC1/EC) driver’s license.
- Professional Driver’s Permit.
- At least 1 year’ experience in a driving/messenger services environment.
Method of Application
Use the link(s) below to apply on company website.
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