Hot Openings at Broll

POSITION PURPOSE

• Responsible for planning, organising, and directing the activities of the Centre. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures.
• Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.
• Ensures that services purchased are of acceptable quality and follow the procurement policy. Keeps Senior Management well informed of area activities and significant problems.
• Trains, directs, and appraises assigned personnel. Ensuring that all Broll online data is loaded and maintained on a day to day basis as well as compliance with the prescribed ISO procedures.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.

• Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
• Executes established operational goals and ensures that corporate wide plans are complemented and supported.
• Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.

Assumes responsibility for the effective operations management of the Centre and facilities.

• Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
• Liaises with tenants with regards to operational problems.
• Responds to emergency call outs.

Day to day running and control of:

• Tenant complaints
• Security
• Air Conditioning
• Cleaning, Electrical, Plumbing etc.
• Authorises of invoices for payments.
• Issues tender documents.
• Calculates operational costs for charge out to the tenants nsure recoveries where appropriate
• Manages space planning. Ensures that the Centre layout will accommodate present and future operational and space requirements.
• Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
• Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
• Ensures that Centre operations are in compliance with established procedures, policies, regulations and codes.

Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.

• Identifies security threats and develop action plans for the prevention of incidents
• Establishes and maintains security systems for the Centre and tenants
• Monitors shops and businesses and react on emergency calls
• Establishes and maintain security information network
• Liaisees with SAPS and local authorities
• Plans the manning of the center and manage guards on duty
• Determines the needs for security systems and equipment
• Communicates with tenants regarding security systems
• Develops and implements security devices
• Creates security awareness amongst staff, tenants and shoppers
• Compiles budgets and control expenditure
• Establishes emergency plans

Assumes responsibility for ensuring the efficient and cost effective administration of Centre operations.

• Develops and implements safety directives
• Completes financial forecasting duties, and generates and updates schedules for building expenditures.
• Creates safety awareness and trains staff in Health and Safety.
• Ensures compliance with legal regulations. Completes regular Occupational Health and Safety Act inspections and updates monthly reports as appropriate. Ensures that Occupational Health and Safety Act requirements are effectively implemented.
• Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
• Oversees the procurement of furnishings and equipment in accordance with budget planning.
• Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
• Ensures that all maintenance agreements and leases are current.
• Ensures that billing discrepancies are promptly tracked and resolved.

Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.

• Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
• Acts as a liaison between the Company and external contacts.
• Ensures effective coordination of external services with Company operations.
• Obtains and conveys information as appropriate.
• Promotes goodwill and a positive image of the Company

Effectively supervises Centre personnel, ensuring optimal performance.

• Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
• Assigns and coordinates personnel. Directs daily operations.
• Identifies, develops, and implements training programs as appropriate.
• Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
• Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.

Assumes responsibility for related duties as required or assigned.

• Ensures that work area is clean, secure, and well maintained.
• Completes special projects as assigned.
• Reports on Operational expenses, foot traffic, security incidents etc.

PERFORMANCE MEASUREMENTS

• Good communication and coordination exists with departments. Assistance is provided as needed.
• Procurement policy is fully complied with.
• Senior Management is appropriately informed of area activities and of any significant problems.
• Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
• Company facilities are well maintained and secure and meet the needs of the Company.
• Centre or Property operations are efficiently and cost effectively administered.
• Current and future Centre or Property needs are well planned and budgets are established and maintained.
• Effective business relations exist with vendors, contractors, and trade professionals.
• Ensuring that all Broll online data is loaded and maintained on a day to day basis as well as compliance with the prescribed ISO procedures.
• The Appointee undertakes that the working environment, entire Building and all areas to which public, workers, contractors and employees have access to, are kept in a safe and healthy condition being compliant with the Occupational Health and Safety Act 85/1993 as amended from time to time.
• The Appointee undertakes to enforce compliance on all contractors and consultants entering and performing their duties on the Buildings, even if they were appointed by a Tenant).
• The Appointee here acknowledges that delegated responsibility and undertakes to ensure that the Buildings at all times comply with the relevant stipulations contained in the OHS Act,
• The Appointee undertakes to promptly resort to their Manager (either telephonically, by e-mail, written report) all safety and security incidents that may impact on tenants, employees, contractors or members of the public without limitation to: injury, death, violence, vehicle accidents, armed robbery, abduction, kidnapping, hostage situations or any other similar criminal activity as well as damage or destruction of the structure or systems.

QUALIFICATIONS, SKILLS & EXPERIENCE

EDUCATION/CERTIFICATION:

• Matric.
• Additional related maintenance and Centre management training preferred.

REQUIRED KNOWLEDGE:

• Excellent understanding of Centre or Property management procedures.
• Knowledge of budgeting, service contracts, and leasing agreements.

EXPERIENCE REQUIRED:

• Five or more years of related experience, with at least two or more years of supervisory experience.

SKILLS/ABILITIES:

• Excellent leadership abilities.
• Able to organise, coordinate, and direct team activities.
• Strong problem solving skills.
• Good communications skills.
• Able to use all related maintenance equipment and computer applications

Closing Date 23 June 2026

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POSITION PURPOSE

• Responsible for the management of the Property. Ensure investment growth and maximum income of the Property through effective property management and asset control.
• Develops related budgets, oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures.  Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition.
• Develops and implements departmental and procurements policies and procedures and ensures that all operations are in accordance with established health and safety regulations.
• Ensures that services purchased are of acceptable quality at the least possible cost. Keeps senior management well informed of area activities and significant problems. 

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective operations management of the property and its facilities.

Property Management

• Keep abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies
• Attend meetings / functions related to successful operation of Property i.e. SAPOA, CJP etc.

Asset Management

• Control/schedule/implement regular preventative maintenance program in line with budget constraints
• Motivation of refurbishments, major repairs as appropriate
• Attend site meetings with contractors in respect of maintenance/expansion of projects
• Monitor progress
• Inspection / enforcement of tenant responsibilities during and on termination of lease terms
• Liaison with appropriate Government, Provincial and/or local authorities
• Responsible for Compliance of OSH Act

Client Reporting

• Provide accurate information to client according to agreed format timeously
• Analysis of monthly income /expenses
• Monitoring of turnover rentals
• Analysis of operating costs on a quarterly basis in terms of the approved forecasts
• Monitoring of all municipal recoveries (and general recoveries) on a monthly basis

Planning And Budgeting

• Preparation and completion of budgets by January each year
• Complete of forecasts timeously
• Review rental quarterly and ensure best possible rate achieved and maintained
• Assist in formulation of business plans for the unit
• 5 Year budget – preparation and control
• Quarterly review and monitoring results

Quarterly Expenditure / Analysis

• Set and motivate capex /TI philosophy per building in consultation with client
• Approve TI standard specification as recommended by the Project Manager
• Approve capex within authority limits
• Ensure we conform to capex philosophy and procedures
• Estimate new operating costs
• Ensure recovery of operational costs in accordance with Lease terms

Building Management

• Devise a five-year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Assistant General Manager / Director
• Investigate/initiate proposals for refurbishments
• Maintain a hands-on control of projects in hand
• Review the building status/grade annually and maintain the standards within those grade
• Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate.  Ensures that OSHA requirements are effectively implemented

Debtors Management

• Monthly interaction meetings with Debtors, Debtors Manager and Leasing to ensure appropriate action taken and approve legal action

Creditors Control 

Responsible for Management:

• Arrears
• Legal action
• Write-offs

Parking Management

• Monthly / ad hoc interaction meetings all parkades
• In conjunction with the responsible person for parking, maintain accurate control of “in house” operated parkades

Tenant Manager 

• Deal with correspondence / interaction with tenants as required.
• Ensure that leases are timeously renewed and all vacant space is let and in a presentable state.

New Tenants

• Determination and recommendation of letting mandates (i.e. rental levels, installation cost etc.)
• Lease negotiation and maintenance of tenant relationships.
• Control of new leases and records of same

Control / oversee new installations (through technical manager where appropriate) including:

• Premises design
• Negation/liaison/control with/of professionals and contractors
• Sign off acceptance of complete premise

Existing Tenants

• Renewal of Lease Agreement both direct and through Building Management where applicable
• Tenant liaison and public relations
• Control/arrangement of Centre promotions through merchants association/s or promotion committee/s
• Regular assessment of tenant’s turnover, stock turn and merchandising to establish both growth needs and/or trading difficulties

Expense Control

• Check and authorise payment of accounts
• Authorise cleaning, consumables, electrical and general maintenance orders
• Control wage and salary allocation
• Control municipal payments and recoveries there against
• Ensuring cost effectiveness and performance of contractors

Assumes responsibility for the effective maintenance and reporting of financial records.

• Oversees preparation of monthly, annual, and other management reports.
• Assesses and reports on monthly performance against budgets.
• Prepares and motivates consolidated monthly reports for submission to client

Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.

• Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
• Acts as a liaison between the Company and external contacts.
• Ensures effective coordination of external services with Company operations.
• Obtains and conveys information as appropriate.
• Promotes goodwill and a positive image of the Company.

Effectively supervises Property personnel, ensuring optimal performance.

• Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures.  Discusses areas needing improvement.    
• Assigns and coordinates personnel. Directs daily operations.
• Identifies, develops, and implements training programs as appropriate.
• Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance.  Formulates and implements employee corrective actions as needed.
• Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.

Assumes responsibility for related duties as required or assigned.

• Ensures that work area is clean, secure, and well maintained.
• Completes special projects as assigned.
• Reports on Operational expenses, foot traffic, security incidents etc.

PERFORMANCE MEASUREMENTS

• Good communication and coordination exists with departments. Assistance is provided as needed.
• Senior Management is appropriately informed of area activities and of any significant problems.
• Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
• Building/s are well maintained and secure and meet the needs of the Company.
• Property operations are efficiently and cost effectively administered.
• Current and future Property needs are well planned and budgets are established and maintained.
• Effective business relations exist with vendors, contractors, and trade professionals.

QUALIFICATIONS

• Education/Certification: Matric
• Additional related maintenance and property management training preferred

REQUIRED KNOWLEDGE

• Excellent understanding of property management procedures
• Knowledge of budgeting, service contracts, and leasing agreements

EXPERIENCE REQUIRED

• Five or more years of related experience, with at least two or more years of supervisory experience

SKILLS/ABILITIES

• Excellent leadership abilities
• Able to organize, coordinate, and direct team activities
• Strong problem solving skills
• Good communications skills
• Able to use all related maintenance equipment and computer applications

Closing Date 24 June 2026

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ROLE PURPOSE

• The Portfolio Executive: Specialised Services is responsible for leading, stabilising, growing and commercially managing Broll Specialised Services as a specialist soft-services business within the broader IFM Cluster. The role is accountable for operational performance, client confidence, service quality, contract retention, commercial discipline, people leadership, risk management, new business solutioning and strategic execution across the BSS portfolio.
• The successful candidate will provide senior leadership across cleaning, hygiene, pest control, landscaping, specialised cleaning and related managed services. The role requires a commercially aware, operationally grounded and client-facing leader who can manage a labour-intensive portfolio while building scalable service standards, strong governance, practical solutioning capability and sustainable business growth.

ROLE CONTEXT

• Broll Specialised Services operates in labour-intensive, service-sensitive and client-facing environments where delivery consistency, compliance, staff engagement and margin protection are critical.
• The Portfolio Executive will lead through a team of operational, contract and functional stakeholders, ensuring that service delivery is properly governed, commercially viable and aligned to client expectations.
• The role requires strong practical understanding of soft-services operations, with the ability to operate at senior management level across client relationships, commercial performance, risk, people leadership, technology adoption, solutioning, new business and strategic growth.

KEY OUTCOMES

• Stable, compliant and consistently governed service delivery across the BSS portfolio.
• Strong client relationships, improved contract retention and credible executive-level client engagement.
• Clear operational accountability through effective contract, operations and site-management structures.
• Commercially sound contract performance, with margin risks identified, escalated and addressed.
• Successful execution of the approved BSS strategy within the broader IFM Cluster.
• Strong contribution to new business opportunities, retenders, renewals, scope expansions and commercially viable service solutioning.
• Improved leadership depth, staff morale and promotion-from-within capability.
• Practical adoption of approved technology, reporting and process-improvement initiatives.
• Effective coordination between Operations, Finance, Human Capital, Procurement, Technology, New Business, Pricing, PMO and the broader IFM Cluster.
• Repeatable service standards, mobilisation practices and operating disciplines that support scalable growth.

KEY RESPONSIBILITIES

Strategic Leadership, Solutioning and Growth

• Implement the approved BSS strategy and support the broader IFM Cluster strategy.
• Lead BSS contribution to new business growth, retenders, renewals, scope expansion and broader integrated facilities management opportunities.
• Position BSS as a credible specialist soft-services partner within the broader Broll ecosystem.
• Own the operational solutioning input for new business, renewals, retenders and expanded scopes, ensuring proposed service models are practical, compliant, labour-appropriate, commercially viable and aligned to client requirements.
• Work closely with New Business, Pricing, Finance and PMO stakeholders to translate site requirements, scope documents, risk considerations and client expectations into workable service methodologies, staffing assumptions, mobilisation approaches and service delivery models.
• Provide the service solution, operational methodology, resource logic and implementation approach required to support pricing, while pricing model construction, template control and final pricing calculations remain with the appropriate Pricing and Finance functions.
• Participate in strategic bid reviews, client solution presentations, tender clarification sessions and commercial review discussions where senior soft-services input is required.
• Convert pipeline feedback, tender outcomes and contract lessons into repeatable solutioning standards, benchmarking assumptions, mobilisation practices and service methodologies.
• Identify opportunities for service expansion, contract retention, cross-selling, innovation, productivity improvement and margin enhancement.
• Provide strategic input into organisational design, resourcing, capability development and future business growth.

Portfolio Operations and Service Delivery

• Monitor operational performance across the BSS portfolio and ensure appropriate corrective action is taken where performance gaps arise.
• Ensure operational teams have clear accountability for service delivery, SLA achievement and client-facing execution.
• Review service risks, recurring failures, abnormal costs and material operational escalations.
• Support operations teams where issues carry client, commercial, contractual, compliance or reputational impact.
• Ensure service methodologies are implemented consistently across cleaning, hygiene, pest control, landscaping and specialised services.
• Drive root-cause analysis on repeat failures, service-quality breakdowns, productivity concerns and avoidable cost leakage.
• Ensure periodic services, project cleans, deep cleans and out-of-scope work are properly planned, communicated, executed and commercially recovered where applicable.

Client Relationship Management and Retention

• Act as senior relationship holder for strategic clients and support executive-level stakeholder engagement.
• Lead or support key account reviews, governance meetings, quarterly business reviews and executive escalations.
• Ensure client concerns are addressed with urgency, transparency and sound commercial judgement.
• Maintain clear stakeholder awareness for key accounts and support proactive client-retention planning.
• Identify opportunities for service expansion, out-of-scope work and broader IFM collaboration.
• Ensure BSS demonstrates value beyond baseline service delivery, particularly in customer-facing and high-sensitivity environments.

Commercial Management

• Review portfolio profitability, contract margin performance, cost risks and revenue opportunities.
• Interrogate management-account results, contract performance data and operational feedback to identify material variances and commercial risks.
• Ensure out-of-scope work is identified, quoted, approved and recovered in line with contract requirements and internal governance.
• Support contract pricing reviews, retentions, renewals, new-business opportunities and commercial repositioning initiatives in partnership with Pricing and Finance stakeholders.
• Review and challenge commercial and operational assumptions in major tenders, retentions and renewals, ensuring the proposed solution is operationally achievable and commercially sensible.
• Provide practical service-solution inputs to the Pricing team, including scope interpretation, productivity assumptions, service cadence, resource logic, risk factors and mobilisation considerations.
• Ensure margin erosion, under-recovery, cost creep and scope creep are investigated, documented and addressed.
• Escalate material financial and commercial risks to the appropriate executive and functional stakeholders.

Contract Governance, Compliance and Risk

• Maintain contract-level performance awareness across the portfolio.
• Ensure SLA and KPI performance is monitored, reviewed and actioned through the appropriate governance cadence.
• Support quarterly business reviews, strategic client reviews and contract-retention planning.
• Escalate contract risks, service-level concerns, scope creep, unresolved operational issues and compliance exposures.
• Ensure contract-specific knowledge is captured, transferred and reflected in account plans, operating standards and mobilisation learnings.
• Support compliance with relevant labour, quality, health and safety, environmental and client-specific requirements.
• Promote a disciplined approach to risk registers, action tracking, issue escalation and close-out reporting.

People Leadership and Culture

• Build a healthy, accountable and service-oriented performance culture across BSS.
• Lead, support and challenge operations leaders to manage teams fairly, consistently and professionally.
• Promote staff recognition, leadership visibility and practical appreciation across the portfolio.
• Support promotion from within by identifying high-potential employees and building operational leadership depth.
• Support training, development pathways, succession planning and key-person risk mitigation.
• Promote professional communication, emotional intelligence, accountability and constructive problem-solving.
• Address workload sustainability, role clarity and escalation requirements through proper structure and leadership discipline.

Technology Adoption and Process Improvement

• Define business requirements for technology initiatives that support operational visibility, productivity, reporting and client confidence.
• Drive adoption of approved workforce management, proof-of-service, digital checklist, reporting, IoT and related platforms.
• Support change management with Operations, Human Capital, Technology and relevant business stakeholders.
• Ensure technology is implemented as a practical business-improvement tool and not as a disconnected project.
• Monitor whether technology improves payroll accuracy, service visibility, productivity, compliance reporting, cost control or client engagement.
• Escalate adoption resistance or implementation risks where they threaten business outcomes.

Procurement and Supplier Performance

• Define operational and commercial supplier requirements for the BSS portfolio.
• Review critical supplier performance and escalate supplier failures that affect client delivery, quality, compliance or margin.
• Support preferred-supplier, supplier-rationalisation and bulk-buying strategies where these improve value, governance and continuity.
• Ensure supplier decisions support service quality, cost control, governance requirements and operational continuity.
• Participate in strategic supplier reviews where required and provide practical business input into procurement initiatives.

Mobilisation, Stabilisation and Project Oversight

• Provide executive oversight of mobilisations, stabilisations, demobilisations and material service transitions.
• Ensure mobilisation plans are in place and that workstream ownership is clear across Operations, Human Capital, Procurement, Finance, Technology, Administration and other relevant functions.
• Monitor mobilisation risk, stakeholder communication, resourcing readiness, compliance requirements and client confidence.
• Ensure lessons from previous mobilisations are captured, reviewed and incorporated into future mobilisation planning.
• Confirm that handover from mobilisation into business-as-usual operations is formally completed and supported by the required governance, documentation and account ownership.

REQUIRED EXPERIENCE

• Senior experience in facilities management, soft services, cleaning, hygiene, landscaping, pest control or related labour-intensive service environments.
• Demonstrated experience leading multi-site operational portfolios with client-facing accountability.
• Strong experience in client relationship management, contract governance and service-level management.
• Commercial management experience, including contract profitability, margin protection, variance analysis and revenue recovery.
• Experience managing or supporting labour-intensive workforces and operational leadership teams.
• Experience with mobilisation, transition, stabilisation or demobilisation of service contracts would be advantageous.
• Experience contributing to new business opportunities, bid responses, retenders, renewals, operational solution design and client-specific service methodologies.
• Experience working across Finance, Human Capital, Procurement, Technology, New Business, Pricing, Solutioning and PMO functions.
• Proven ability to drive service improvement, operational standardisation and change across a complex portfolio.

REQUIRED QUALIFICATIONS

• Relevant tertiary qualification in business management, facilities management, operations management, finance, commerce or a related field.
• Facilities management, project management, occupational health and safety, quality management or commercial management qualifications would be advantageous.
• Demonstrated equivalent experience may be considered where formal qualifications are not fully aligned.

Closing Date 26 June 2026

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POSITION PURPOSE

• Responsible for the maintenance of the building. Completes preventive maintenance, installs new equipment, and assists with routine building maintenance. 
• Completes work order records and files all related maintenance paperwork.  Assists area staff as required, responds to the maintenance needs of different departments, and keeps management well informed.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for effectively completing assigned maintenance duties.

• Continuously checks and inspects buildings to identify maintenance needs.
• Responds promptly and efficiently to tenant maintenance requirements.
• Responds promptly and efficiently to duties allocated to you by the building supervisor or regional building manager.
• Checks all main outer and inner doors (broken glass, open and close properly etc.).
• Checks exterior of buildings and identify problem areas.
• Checks and replace lights inside ladies and gent’s toilets, foyers, passages, stairways, parking areas. Also checks external security lights.
• Checks all fittings in toilets (taps, basis, urinals etc.).
• Checks all equipment such as air-conditioning plant, standby pumps, sump pump, water tanks, water feature equipment etc.
• Checks all fire equipment along with the building supervisor.
• Ensures that you are familiar with how the emergency equipment functions and what the emergency procedures are.
• Performs a visual check of the electrical distribution boards to ensure no loose wiring, etc.
• Performs repairs where necessary and if these cannot be repaired, advise building supervisor immediately.
• Identifies daily maintenance issues, communicates with the building supervisor and schedules the work for your attendance.
• Inspects equipment, checks operating condition, and logs repair needs.
• Follows all safety rules and procedures, and operates equipment in accordance with established safety policies and department procedures. Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate.  Ensures that OSHA requirements are effectively implemented.

Assumes responsibility for tenant installations.

• Performs ad hoc quality control checks on tenant installations – during or on completion.
• Ensures premises are in satisfactory condition before the tenant moves in
• Along with the building manager assists tenants when they move into the premises
• Where necessary assists with the removal/relocation of partitioning

Assumes responsibility for establishing and maintain effective relationships with tenants.

• Maintains regular contact with tenants.
• Reports all items to building supervisor especially if tenants have lodged complaints.
• Ensures that urgent matters are reported immediately and attended to immediately.

Assumes responsibility for maintaining related records.

• Tracks and records repair and maintenance results.
• Completes work orders, lists materials issued and used, and files paperwork with appropriate personnel.
• Updates equipment maintenance records as appropriate.
• Completes equipment and supply orders as assigned.

Assumes responsibility for establishing and maintaining effective working relationships with area staff and with management.

• Assists area staff as needed.
• Ensures that management is appropriately informed of area activities.
• Attends meetings as required.
• Meets the maintenance needs of different departments throughout the facility.

Assumes responsibility for related duties as required or assigned.

• Ensures that work area and grounds are clean, secure, and well maintained.
• Completes special projects as assigned.
• Familiarises himself with emergency numbers and contractor’s details in order to assist the building manager or act up in his absence.

PERFORMANCE MEASUREMENTS

• Maintenance assignments are completed in accordance with established policies and procedures.
• Safety regulations are closely followed.
• Maintenance records, work orders, and department logs are accurate and up-to-date.
• Equipment is well maintained and in good operating condition. Preventive maintenance is performed as scheduled.
• Management is appropriately informed of area activities and of any significant problems.
• Good communication and coordination exist with area staff and departments.

QUALIFICATIONS

• Education/Certification: Standard Eight (Grade10)
• Additional training in maintenance and repair procedures.

REQUIRED KNOWLEDGE

• Basic knowledge of maintenance functions and safety protocol.
• Able to read and follow blue prints.

EXPERIENCE REQUIRED

• Minimum of two years of related maintenance experience.

SKILLS/ABILITIES

• Able to work well independently.
• Attention to detail.
• Solid hand/eye coordination.

Closing Date 26 June 2026

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POSITION PURPOSE

• Responsible for the assisting in the management of the Property. Assist in ensuring maximum income of Property through effective property management. Responsible for collecting monies owing in respect of properties managed by the company.
• Responsible for performing collection activities associated with various accounts.  Reviews accounts, determines probable reasons for account status, and contacts clients to resolve the delinquencies. 
• Utilises various techniques, as circumstances indicate, to promptly collect on accounts. Ensures that the Company's professional image is maintained.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective and professional performance of collections functions

• Receives, reconciles and control production of monthly rent rolls and reports from the computer system and verifies the status of the accounts
• Follows up on accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counselling to arrive at suitable payment arrangements.  Continues to collect until the account becomes a write-off, bankruptcy, or attorney account.  Makes early contact with clients to collect and keep them informed of account status
• Utilises effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation. Calms irate clients and answers questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions
• Utilises further appropriate collection methods if initial attempts do not secure required payment. Recommends extensions of due dates - Suggests consolidations and financial counselling
• Posts approved extensions and notifies clients of new due date by mail
• Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant

Assumes responsibility for the efficient administration of collections activities

• Keeps accurate and up-to-date activity reports on late and potentially late accounts
• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer
• Researches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly - Provides clients the opportunity to fully explain their account status
• Ensures both monthly and ad-hoc rental and fee statements are sent out timeously.
• Controls and monitors tenant payments in terms of rentals, deposits, lease fees, stamp duties etc.
• Liaises with tenants as appropriate
• Handles rental queries efficiently and diplomatically
• Queries tenants’ short payments
• Ensures the daily receipting and processing of tenant payments
• Liaises with book keeping and accounting staff re bank account deposits, queries and misallocations

Generally, ensures that

• Rent (and other charges) are paid by the 1st of each month
• Letters of demand after the 3rd to defaulting tenants
• Summons’s are issued after the 21st day to defaulting tenants
• Controls and administers legal processes for the recovery of lease charges due and/or eviction of tenants
• Motivation and processing of write-offs

Assumes responsibility for timely and accurate preparation and submission of management reports

Preparation of detailed debtors reports and graphs illustrating weekly and monthly collections:

• Weekly/monthly arrears against billings (debtor’s day calculations)
• Monthly graph of weekly collections against previous month/year
• Preparation and submission of attorneys’ reports on all legal matters
• Daily Receipting on tenant accounts
• Journal entries and corrections to tenant accounts to ensure updated tenant statements are presented to tenants
• Reconciliation of bank statements (where appropriate) and tenants’ accounts

Assumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts

• Maintains the Company's professional reputation throughout collections operations and in all contacts with clients
• Maintains confidentiality
• Develops contacts with credit bureaus and other financial institutions - Uses shared information to effectively minimize Company losses

Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel

• Assists area personnel as needed
• Keeps management informed of activities, progress toward established objectives, and of any significant problems
• Attends and participates in meetings as required

Assumes responsibility for related duties as required or assigned

• Stays informed of changes in collections policies, procedures, and related legal requirements
• Ensures that work area is clean, secure, and well maintained

PERFORMANCE MEASUREMENTS

• Problem accounts are closely monitored and reviewed
• Appropriate collections actions are instituted which are in accordance with established Company policies and are legally compliant
• Outstanding accounts are promptly collected - A delinquency ratio which meets management standards is maintained
• Professional business relations exist with clients - Clients are properly assisted with their financial problems and their questions are courteously answered.
• Required reports and records are accurate and timely
• Good working relations exist with area personnel and with management - Management is appropriately informed of area activities
• Compilation and capture of electricity and water readings

QUALIFICATIONS

• Education/Certification: Matric with Bookkeeping
• 3 Years related experience
• Essential own transport
• Prior experience in property related field would be recommended but not a requirement

REQUIRED KNOWLEDGE

• Knowledge of collection procedures and related laws and regulations
• Understanding of Company policies
• Familiar with default and enforcement clauses

SKILLS/ABILITIES

• Excellent administration abilities
• Able to organise, co-ordinate, and direct team activities
• Good communications and grammar skills
• Able to use all related equipment and computer applications

Closing Date 26 June 2026

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POSITION PURPOSE

• Responsible for collecting monies owing in respect of properties managed by the company. Responsible for performing collection activities associated with various accounts.
• Reviews accounts, determines probable reasons for account status and contacts clients to resolve the delinquencies.
• Utilises various techniques, as circumstances indicate, to promptly collect on accounts.  Ensures that the Company's professional image is maintained.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective and professional performance of collections functions.

• Receives, reconciles and control production of monthly rent rolls and reports from the computer system and verifies the status of the accounts
• Follows up on accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem
• Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counselling to arrive at suitable payment arrangements
• Continues to collect until the account becomes a write-off, bankruptcy, or attorney account
• Makes early contact with clients to collect and keep them informed of account status
• Utilises effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation - Calms irate clients and answers questions and complaints relevant to Department functions
• Determines reasons for delinquencies and works toward permanent solutions - Minimizes losses by early actions
• Utilises further appropriate collection methods if initial attempts do not secure required payment and recommends extensions of due dates - Suggests consolidations and financial counselling
• Communicates approved extensions and notifies clients of new due dates
• Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant

Assumes responsibility for the efficient administration of collections activities

• Keeps accurate and up-to-date activity reports on late, potentially late and accounts
• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer
• Researches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly - Provides clients the opportunity to fully explain their account status
• Ensures both monthly and ad-hoc rental and fee statements are sent out timeously
• Controls and monitors tenant payments in terms of rentals, deposits, lease fees, stamp duties etc
• Liaises with tenants as appropriate
• Handles rental queries efficiently and diplomatically
• Queries tenants’ short payments
• Ensures the daily receipting and processing of tenant payments
• Liaises with book keeping and accounting staff re bank account deposits, queries and misallocations
• Generally, ensures that:
  • Rent (and other charges) are paid by the 7th of each month
  • Letters of demand after the 7th to defaulting tenants
  • Summons’s are issued after the 21st day to defaulting tenants
  • Controls and administers legal processes for the recovery of lease charges due and/or eviction of tenants
  • Motivation and processing of write-offs
  • Credit checks

Assumes responsibility for timely and accurate preparation and submission of management reports.

Preparation of detailed debtors reports and graphs illustrating weekly and monthly collections:

• Weekly/monthly arrears against billings (debtor’s day calculations)
• Monthly graph of weekly collections against previous month/year
• Preparation and submission of attorneys’ reports on all legal matters
• Reconciliation of bank statements (where appropriate) and tenants’ accounts

Assumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts.

• Maintains the Company's professional reputation throughout collections operations and in all contacts with clients
• Maintains confidentiality
• Develops contacts with credit bureaus and other financial institutions - Uses shared information to effectively minimize Company losses

Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel

• Assists area personnel as needed
• Keeps management informed of activities, progress toward established objectives, and of any significant problems
• Attends and participates in meetings as required

Assumes responsibility for related duties as required or assigned.

• Stays informed of changes in collections policies, procedures, and related legal requirements
• Ensures that work area is clean, secure, and well maintained

PERFORMANCE MEASUREMENTS

• Problem accounts are closely monitored and reviewed
• Appropriate collections actions are instituted which are in accordance with established Company policies and are legally compliant
• Outstanding accounts are promptly collected - A delinquency ratio which meets management standards is maintained
• Professional business relations exist with clients - Clients are properly assisted with their financial problems and their questions are courteously answered
• Required reports and records are accurate and timely
• Good working relations exist with area personnel and with management - Management is appropriately informed of area activities
• Compilation and capture of electricity and water readings

QUALIFICATIONS

EDUCATION/CERTIFICATION

• Matric with Book-keeping
• Three years related experience
• Essential own transport
• Prior experience in property related field would be recommended but not a requirement

REQUIRED KNOWLEDGE             

• Knowledge of collection procedures and related laws and regulations
• Understanding of Company policies
• Familiar with default and enforcement clauses

EXPERIENCE REQUIRED

• 2 years of Previous collection experience

SKILLS/ABILITIES

• Accuracy and thoroughness in work
• Excellent communication, telephone, and public relations skills
• Ability to work well independently
• Ability to work well in stressful situations
• Ability to operate related computer applications and other business equipment including calculator, copy machine, printer, credit bureau terminal, telephone and fax

Closing Date 26 June 2026