Job Openings at Santam Insurance

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. 

WHAT DOES THE INSURANCE CONSULTANT DO?
Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Cape Town, Bellville. The insurance consultant role is focused on providing an end-to-end service and support to brokers. 

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
This role is focused on, but not limited to; servicing broker requests, including enquiries.
•    Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
•    Dealing with general insurance and policy specific enquiries;
•    Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
•    Assisting to resolve all insurance queries within required timeframe and compliance requirements;
•    Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
•    Undertaking to adjust premiums in line with new asset values;
•    Managing client expectation on expected turnaround times for submitted requests;
•    Adhering to underwriting criteria and regional requirements;
•    Assist with profiling the client with the best suitable product and underwriting criteria;
•    Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
•    Assisting in implementing solutions for improvement; and
•    Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

QUALIFICATIONS AND EXPERIENCE
•    Matric/ Grade 12
•    60 commercial lines FAIS credits
•    A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous 
•    Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
•    Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

KNOWLEDGE AND SKILLS 
•    Excellent verbal and written communication skills
•    Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
•    Ensure adherence to quality, compliance and accreditation standards
•    Conduct efficient administration
•    Optimising work processes

PERSONAL ATTRIBUTES 
•    Customer Service
•    Team Support
•    Communicates effectively
•    Situational Adaptability
•    Action Oriented
 

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.

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What will you do?

CAREER OPPORTUNITY

We have an amazing opportunity for a seasoned individual to join our organisation within the Underwriting and Reinsurance Services department at Santam Ltd.  The role will be based in Sandton and will form part of our Commercial Underwriting (Motor Underwriting).

JOB DESCRIPTION
• Responsible for balancing growth and profitability of the Motor portfolio (shared responsibility with Broker Services)
• Research and implement appropriate underwriting rules for the Commercial motor portfolio
• Research and benchmark vehicle security requirements and how to apply them, develop reports to support requirements
• Research and benchmark Driving behaviour requirements and how to apply them, develop reports to support requirements
• Research and benchmark vehicle Inspection requirements and how to apply them, develop reports to support requirements
• Research and benchmark the applicability of vehicle accessories and implement improvements
• Research and develop new improve products for motor insurance (Value add and Core products)
• Identify underwriting trends and address pro-actively
• Identify and manage data quality and correction of data
• Research and find ways to utilize data sources to enhance data quality and to automate processes and eliminate the amount of information required from brokers/clients
• Collaborate with Claims staff to identify and resolve any issues around motor claims settlement
• Do claims governance to ensure compliance with underwriting view on settlement of claims and identify gabs in our wording or processes to enhance claims service.
• Assist with transfer of skills to claims staff
• Assist with special commercial motor projects as and when it is necessary
• Manage Car hire agreement, administrate and communicate changes with stakeholders
• Engage with and influence industry stakeholders such as road traffic regulators, RAF, Compulsory Third Party insurance in RSA, SAIA and NAMSA etc. because of Santam’s dependency from a business perspective on the services provided by these stakeholders
• Provide internal stakeholders (e.g. ERM, Compliance Officer, Etc.) with subject matter expertise for all reporting and compliance requirements.
• Provide clarity on policy wording interpretation and indemnification at claims stage
• Draft and Sign-off on policy wordings

Qualifications and Experience

• B. Degree/AIISA or comparable short term insurance qualification
• FAIS compliant (120 credits-commercial insurance)
• Automotive body refinisher or Automotive Mechanic qualification
• 10 years extensive insurance industry experience, specifically in Motor claims, assessment, settlement and training.
• At least 5 years’ experience in assessing motor claims on a senior level
• 5 years Management experience in the motor trade (advantageous)
• Motor Supply Chain Management experience (advantageous)
• Drafting of commercial policy wordings (advantageous)

Knowledge and Skills

• Technical commercial underwriting skills – specifically in motor underwriting
• Short-term insurance knowledge – specifically in commercial business
• Knowledge of South African commercial insurance market products – specifically motor insurance products
• High level knowledge in the relevant repair processes and repair methods for vehicles
• High proficiency in MS Office:  Word, Excel (Advanced), PowerPoint
• Ability to statistically analyse information and data
• Research ability
• Ability to cope with conflicting demands and to prioritise tasks
• Appreciation of insurance, claims and underwriting principles
• Presentation skills
• Planning and organising skills
• Negotiation skills
• Excellent communication and interpersonal skills
• Bilingual (English and Afrikaans)
• Excellent writing skills
• Business analyses
• Performing under pressure
• Problem solving
• Conceptual thinking
• Information seeking
• Producing creative solutions

Competencies

• Collaboration
• Client focus
• Drives results 
• Flexibility and adaptability
• Cultivates innovation
• Enterprising and commercial thinking
• Deciding and initiating action
• Risk Management
• Strategic planning and implementation
• Reporting and Administration
• Quality, compliance and accreditation

About the company:

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

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What will you do?

Our Risk Office (Group Compliance and Business Integrity) has a position available for a Manager: Compliance who will be based in Bellville (Cape Town).

The Compliance Function is mandated to ensure that the compliance risks (i.e. compliance with regulatory, ethical, and internal and external policy obligations imposed on the Group) are appropriately monitored and addressed by management. A risk-based approach is adopted to ensure that material compliance risks are addressed and mitigated by the business.

The compliance function is accountability to the Santam Group Board, through the Santam Group Risk Committee to ensure that compliance risks are appropriately monitored and addressed by management. 

This is a Group function which will operate in all jurisdictions where Santam has a footprint in alignment with the necessary mandate. The role of the Manager Compliance will be to assist the Group Compliance Function in the Execution of the Group Compliance mandate as set out by the Board.

In addition, this incumbent will be appointed as the Deputy Information Officer for Santam Ltd in terms of POPIA to perform functions as designated by the Information Officer.

What will make you successful in this role?

• Compliance Risk Management

  • Conduct Compliance risk assessments across the businesses and to provide pro-active guidance to the businesses in addressing compliance risks (which includes compliance with legal, regulatory and ethical obligations and standards applicable to the businesses).

• Monitoring Compliance and Reporting

  • Conducting Compliance Audits/Reviews to monitor adherence to compliance obligations and preparing the relevant compliance reports to the various levels of management in the businesses.

• Provide appropriate input into compliance projects where required. 

  • Render appropriate Compliance advice/guidance, training to the businesses as and when required 

• Handle requests from third parties (internal requests and external requests) relating to POPIA related matters as directed to the Information Privacy Office and as determined by the Information Officer and/or Deputy Information Officer under POPIA and PROATIA.

• Coaching and mentoring of less experienced compliance employees.

Qualifications and Experience

• NQF Level 8: Degree in Law / LLB preferably a postgraduate degree in Law 

• Post graduate Diploma/Compliance Certificate 

• Admitted attorney of the High Court

• Continuous adherence to the fit & proper requirements as determined by the Prudential Authority and the Financial Sector Conduct Authority

• Extensive knowledge of legislation, regulations and legal principles applicable to the financial services industry, in particular the insurance sector

• At least 8-10 years of experience in financial services industry, in particular the non-life insurance sector

• Good knowledge of the Protection of Personal Information Act and its requirements

Knowledge and Skills

• In-depth technical knowledge of regulations and legal requirements applicable in the insurance financial services industry  and conduct risks

• Ability to influence people 

• Good business acumen 

• Ability to build a wide network 

• Excellent communication skills (both written and verbal) 

• Assertive 

• Intermediate/Advanced knowledge and use of Microsoft Word, Excel, Powerpoint.

• Excellent critical analytical skills

• Excellent attention to detail

• Ability to work with complex legislation and information

• Regulatory framework (SA and other jurisdictions Santam operate in)

  • Insurance Acts of SA and where applicable in foreign jurisdictions

  • Long-term Insurance Act and Short-term Insurance Act and subordinate legislation

  • FAIS Act

  • COFI Bill

  • Non-insurance specific legislation affecting the company (Companies Act; Labour legislation, POPIA; PROATIA, FICA etc.)

  • Industry Governance codes and listing requirements 

  • (King IV, SAIA)

Core Competencies

• Being resilient - Contributing through others
• Collaborates - Contributing through others
• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others

About The Company

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. 

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. 

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.