Job Openings at Tsebo Solution

Duties & Responsibilities

• To ensure that the Company & Statutory regulations regarding cleanliness & hygiene are complied with within all tasks undertaken.
• To ensure that the quality standards of both customer service and operating processes, health and safety standards and food standards are met.
• Assists in the preparation of meals, especially salads and desserts.
• Places entrees, salads, desserts and other food on the serving line.
• Keeps the serving line well-stocked and clean.
• May assist in training new employees.
• Stores and records food leftovers.
• Keeps canteen tables, kitchen and other areas clean and orderly.
• To ensure that customer expectations are met within the provisions of the contract.
• To ensure a high level of customer service within the area of responsibility.
• Where applicable, to ensure that stock in the designated area of responsibility is counted and signed over to the correct staff on the following shift.
• To carry out any reasonable request by management.
• To report and where possible take action when faced with customer and client complaints or compliments.
• To attend meetings and training courses as may be necessary.
• Performs related work as assigned.

Skills and Competencies

• Must enjoy practical and methodical work
• Be honest and reliable
• Have good hand-eye coordination
• Be able to work quickly and safely
• Have good personal hygiene
• Be free from skin allergies to foods and detergents
• Have good communication skills
• Must be able to work as part of a team.
• Must have the stamina to work 45-50 hours per week.
• Be able to bend, stand and lift.

Qualifications

• Be 18 years of age Must have completed at least a Nationa Senior Certficate

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Duties & Responsibilities

• Ensure that all patients receive the correct meals as per patient and doctor instructions
• Complete menu cards
• Ensure that patient water carafes and glasses are clean and that adequate ice water is supplied throughout the day
• Ensure prompt tea service
• Maintain all Company and Hospital standards and procedures
• To be courteous and helpful to patients at all times
• Assists in the preparation of meals, especially salads and desserts.
• To ensure that the quality standards of both customer service and operating processes, health and safety standards, and food standards are met.
• To ensure a high level of customer service within the area of responsibility.

Skills and Competencies

• Must enjoy practical and methodical work
• Be honest and reliable
• Have good hand-eye coordination
• Be able to work quickly and safely
• Have good personal hygiene
• Be free from skin allergies to foods and detergents
• Have good communication skills
• Must be able to work as part of a team.
• Must have the stamina to work 45-50 hours per week.
• Be able to bend, stand, and lift.

Qualifications

• Minimum requirement Matric
• Be able to work quickly and safely

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Duties & Responsibilities

Operations and Service Delivery.

• Take full responsibility and management of your portfolio of unsupervised and/or small sites.
• Act with utmost urgency when attending to any client request and do so pro-actively.
• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to. Output based contracts must be managed efficiently.
• Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions.
• Ensure work schedules/job cards are in place for each position and relevant to site.
• Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections.
• New units to be opened according to company policies and procedures and Tsebo standards are implemented within a three month period.
• Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing.
• Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Ensure that staff are correctly and smartly dressed displaying a name badge. Highlight to sites the importance of upholding the company image at all times.
• Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation.
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
• Effective use and updating of electronic application/tools issued by the company.
• Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties. This includes regular on job training sessions performed by you.
• The upkeep of unit files kept at unit level and notice boards where applicable as set out in TCS Policy and Procedure file.
• Delivery of chemicals, equipment and consumables to sites.
• Delivery of payslips monthly to sites.

Communication:

• Regular client meetings with clients signing off unit visit checklist (manual or electronic).
• Responding to clients and management request timeously and providing necessary action required.
• Ensure monthly completion of client specific records in sites where this is required. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys.
• Responsible to effectively communicate and filter company information to staff.
• Responsible to regularly keep your line management informed of pertinent issues relating to your contracts.

Labour management:

• Work with HR to allocate staff to sites according to policies and procedure.
• Complete time sheets and submit to the administration department as per the deadlines.
• Area Managers are responsible to approve salaries on the dummy reports together with the administrator.
• Area Managers must manage daily human resources and industrial relations issues and abide by the company disciplinary code and ensure that this is consistently applied.
• Required to participate in CCMA cases and union meetings if required.
• To hold performance appraisals with all cleaning staff reporting to you, identify areas for development and training needs.
• Ensure that all staff have signed and are abiding by the Tsebo House rules.

Health and Safety:

• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.

Unit Finances:

• Ensure that only accredited suppliers and approved products are used.
• Actively manage unit leave liability and leave plans according to company policies and targets.
• Continually identify potential of additional business within existing contracts and One off cleaning opportunities.
• Ensure all rechargeable and overtime work is authorized and billed to client timeously and within the month.
• Ensure debtors collection is in line with contractual agreements.
• Capital expenditure and equipment repairs should be approved by line manager prior to any orders being placed.
• Chemical and consumables are ordered in line with a monthly pre-determined budget.

Qualifications

• Minimum Matric.
• Relevant operations and people management experience.
• Must have a valid driver’s license and own reliable vehicle.
• Minimum of 5 years’ experience in a similar environment on middle management level.
• Experience in managing large compliments of people and a large client portfolio.
• Understand cleaning principles and knowledge of company policies and procedures.
• Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standards according to site specific SLA’s.
• Strong people skills and knowledge or Industrial relations.

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Duties & Responsibilities

• Assist in the preparation of meals, especially salads and desserts
• Place entrees on the servery at required time frames
• Keep the server well stocked and clean
• Stores and records food leftovers
• Where applicable, ensure that stock in the designated area of responsibility is counted and signed over to the following shift
• Keep staff restaurant tables, kitchen and other areas clean and orderly
• Ensure that the Company and Statutory regulations regarding cleanliness and hygiene standards are met
• Required to food samples as requested/ required by the business
• Ensure a high level of customer service within the area of responsibility
• To report and where possible take action when faced with customer complaints

Skills and Competencies

• Ability to communicate clearly with everyone in the kitchen, clients and colleagues
• Flexibility with regards to working hours
• Interpersonal Skills: Client/customer interface
• Trustworthy and Reliable
• Attention to details
• Motivated
• Must enjoy practical and methodical work
• Have good hand-eye coordination
• Have good personal hygiene
• Have good communication skills
• Must be able to work as part of a team.

Qualifications

• The successful incumbent should have been in a similar position for a minimum of 1 Year.
• Experience in the fine dining upmarket restaurant experience will be advantageous
• Matric
• Culinary Qualification would be Advantageous

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Duties & Responsibilities

• Relieve the Catering Manager in his/her absence.
• Ensure that the unit is profitable at all times.
• Handling of cash - completing of sales control sheets correctly, balancing of theoretical and actual sales.
• Dealing with customers - requests for functions, function bookings and complaints.
• Monitoring of daily resale outlet.
• Assist with management of the unit.
• Assist with stock takes - ensure that goods received are checked against invoices for quantity and quality.
• Compile weekly summary of Profit and Loss for the unit.
• Compile all bookkeeping returns required by the unit as per the times stipulated.
• Ensure all bookkeeping returns and trading analysis figures are balanced at all times as and when required.
• Ensure that issues from stores are done according to standardised recipes and recorded on Menutec.
• Compliant with all company’s administrative procedures and staff training as required.
• Assist in managing all cash from change, cash ups, shortages and banking.
• Build and maintain customer, suppliers and client relationships.
• Assist in ensuring that all company’s policies and procedures are complied with.
• Assist with HR and IR issues.
• Attend meetings when required.
• Stay abreast with financial trends as well as best practices.
• Accurate filing of account and financial records. Submit the relevant accurate financial documentation when needed.
• Inform management of any discrepancies.
• Maintain financial operational controls in line and within budgetary requirements.
• Ensure that the asset register is accurately maintained and updated accordingly.
• Ensure that all short payments from clients are followed up and recorded.
• Maintenance of Balance Sheet Recon files.
• Full processing of cash books and monthly bank reconciliations for all companies;
• Monitoring of resale outlets to ensure cash at units account is fully reconcilable;
• General administration and housekeeping of all financial documents for all companies
• Preparation and posting of General Ledger Journals.
• Ensure complete and valid PRS processing to the AX system.
• Preparation of payment requisitions and loading onto respective banks for payment.
• Liaising with Unit Manager/s regarding collection and invoicing of local debtors.
• Assist in debtor collections as required.
• Manage debt collection timeously towards target of maximum 60 days or less.
• May be required to assist with any other duties that may be outside scope of

Skills and Competencies

• Must enjoy practical and methodical work
• Have good communication skills
• Strong financial & business acumen
• Organising and planning skill
• Risk Management skills
• Team player, honest and reliable
• Attention to detail with accuracy
• Innovative approach to business, streamlining systems and reporting
• Strong client and customer service skills
• Cost awareness
• Communication (verbal and written) skills
• Commitment to Excellence
• Initiative
• Productivity and deadline driven
• Cost awareness
• Customer service orientated

Qualifications

• B Degree / equivalent qualification – advantageous
• Minimum matric
• 2-3 years’ experience in a similar position
• Computer Literate: Advance Excel knowledge/skills

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Duties & Responsibilities

Log calls.

• Log calls accurately on the system.
• Log caller details.
• Log fault details.
• Log location details.
• Categorize calls.
• Prioritize calls.
• Assign calls.
• Note all relevant details and comments.
• Close calls when required

Systems Update 

• Call annotation updates

Teamwork

• Provide on-the- job training and support to other staff members as required

Service Provider Follow-up

• Follow-up call progress with internal and external service providers
• Report on poor performance.
• Escalate calls which have reached 2/3 of them restore time allocation.

Caller Interaction

• Handle all calls in a polite and friendly manner.
• Handle difficult callers with respect and diplomacy.
• Escalate difficult callers to the Help Desk Supervisor when necessary

Reports

• Generate reports as requested by the Operations Manager

Feedback

• Provide feedback and critical observation to the Operations Manager on Helpdesk issues and performance.

Customer Satisfaction

• Ensure a high level of customer service is provided and maintained.

General

• All Staff to fully adhere to TFS House Rules and Safety, Health, Environmental and Quality Systems (SHEQ) (ISO 9001, ISO 14001 & ISO 18001).

Qualifications

• Grade 12
• Secretarial or telephonist Certificate/Diploma would be an advantage.
• 1-2 years Experience in similar environment