Job Opportunities at Hollard Insurance

Job Advert Summary

The Comms and Events Coordinator is responsible for managing our internal communications. This role will draft and distribute communication to internal stakeholders and the COE team. As a Comms and Events Coordinator, you will work closely in collaboration with the Communications Specialist and the Organisational Development Lead to effectively deliver the divisions communications strategy.

Key Responsibilities:

• Develop effective internal communication strategies
• Manage internal BAU communications (memos, newsletters, intranet, work calendar, etc.)
• Draft content for all COE initiatives and events
• Assist in organizing COE initiatives and events
• Branding events: Plan, manage and drive branding events working closely with the Creative Lead
• Assist with drafting communication from senior leadership and HR
• Support the continuous improvement of core internal communication channels
• Manage content on all electronic communication channels
• Manage and update intranet page content and layout, resulting in a user-friendly design and ease of navigation 
• Coordinate the flow of information from within the COE Team
• Assist with providing guidance and assistance to the divisional head when required
• Design graphics (both static and motive) using Canva for various communications
• Administration: To be always kept up to date (COE Initiative & event report, event photos, etc.)
• Compliance: Ensure compliance with internal policies and procedures
• Ad hoc projects: Manage ad hoc projects
• Innovation: Participate with management in initiatives around branding

Required Knowledge and Experience    

• 1 or 2 years experience in a fast-paced environment
• Copywriting
• Content development
• Canva or similar experience
• Event coordination/planning
• Strategic brand management
• Internal communications – intranet management (SharePoint knowledge), blogging, newsletter and employee briefs
• External communication – PR, media, social media, design and video editing skills are advantageous

Educational Requirements:

• Matric,
• Bachelor’s degree in Communication/Marketing or related (i.e., PR/ Journalism)

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Job Advert Summary    

This role will involve supporting the various functions within Hollard Insure’s valuations team. This role will include but is not limited to providing quarterly valuation results. This includes monitoring the actual experience versus the expected experience, improving process efficiencies, and reporting results.

• Collection, conversion and validity checks on data
• Compiling of movement reconciliations
• Calculation of different provisions  
• Consolidation of results and the calculation of various performance metrics
• Manage ad hoc tasks and duties to enable and improve own deliverables and tasks as well as to manage stakeholder expectations
• Ensure that all actuarial processes are performed as efficiently as possible and are compliant with the current risk control and actuarial governance procedures.

Required Knowledge and Experience    

• Good understanding of key actuarial concepts and valuation principles
• Understanding of the financial reporting/systems and reporting requirements applicable to non-life insurance companies.
• Good MS Excel skills (including VBA) are a basic requirement
• SQL experience will be an advantage
• Strong technical, analytical and communication skills
• Ability to take ownership of their tasks
• Ability to work independently and accurately
• Strong detail orientation coupled with the ability to work with vision in mind
• Ability to understand the urgency or importance of various tasks, with the ability to prioritise these
• Ability to work well within a team environment
• Ability to learn, explore and apply learnings fast

Educational Requirements    

• Actuarial degree or honours degree
• Good progress / near-completion of CT exams with commitment to completion of all exams within a defined period
• 2+ years’ work experience, ideally in the non-life insurance industry or non-life valuations

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Role Objectives: 

• To establish quantum of damaged vehicles for example fire damaged accident damaged and or stolen and recovered  vehicles that have damages. Suggesting the final costing for either repairing the vehicles and or suggesting 
• uneconomical to repair whichever is most cost effective. Manage repair process and ensure and end to end facilitation, 
• from point of conducting assessment and establishing a fair and reasonable repair cost, to quantifying additional and 
• further managing and auditing final repair costing, to ensure financials are in order. Protect Hollard from being over 
• exposed from a risk management point of view. Cost containment of motor book. Drive motor culture. Implement head 
• office protocols – Parts Sourcing, salvage process. To contribute to the growth and profitability of Hollard by accurate 
• risk assessment. Enhance the image of the company through the continuous delivery of efficient and effective customer service.

Key Responsibilities: 

• Technical expertise: Assessment of damaged vehicles, determining what repairs are necessary, authorisation of 
• repair work and ensure that all invoices received are relevant.
• Responsible for the authorisation of suitably costed repair estimates in line with agreed rates, methods, and 
• timings. Where initial estimated costs cannot be agreed, negotiate revised costs and methods in the best interest 
• of the customer. 
• Appoint repairers according to Hollard’s preferred Motor Body Repairer panel and execute BEE strategic 
• requirements.
• Key deliverables and measurements: Average Repair Cost, Total Cost of Claim, Repair % against sum insured 
• value, Total Cost % against sum insured value, Average w/o cost, w/o ratio %, parts ratio %.
• Support the reduction of 'vehicle off road' time by challenging methods and processes to ensure customer 
• inconvenience is minimised..
• Adherence to system procedures and requirements.
• Take accountability for decisions made and ensure at all times any action taken is followed through with effective 
• communication to the relevant stakeholders and pro-activeness in terms of Service Delivery, according to the 
• Hollard Way
• Ensuring at all times TCF is adhered to through having the necessary discussions with the respective clients.
• Evaluate risk and management of risk; quantum; work in progress; final costing; vehicle substitution; quality 
• assurance. 
• Partnership management: Build strong relationships with role players in partnership agreements and ensure 
• adherence to partnership agreements. Interact frequently with colleagues, brokers, MBR and the insured in a 
• professional manner. Ensure SLAs are observed.
• Assessment reporting: All assessment reports to be completed within timeframes stipulated in service level 
• agreements i.e., 48 hours turn-around time
• Innovation: Ongoing research into issues affecting motor at Hollard. Participate with senior management in 
• initiatives around product development, processes, policy, and strategy. 
• Branch support: Local branch support in terms of technical aspects of claims.
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify 
• areas for improvement.
• Reporting: Produce required reports timeously including detailed analysis thereof. 
• Recordkeeping: To be kept up to date at all times.
• General: When required perform any other duties necessary for the operational effectiveness of the company 
• that is within your ability and scope.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level 
• agreements and within the service standards as set by the company. Promote the fair treatment of customers in 
• decisions and actions undertaken.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties 
• and respond to queries within 24 hours.
• Employee Growth: Take responsibility for your own career growth and have regular discussions with the relevant 
• role players. Keep abreast of relevant regulation pertaining to risk management.
• TCF: Ensure that customers are treated fairly.

Required Knowledge and Experience    

• Three years’ experience of accident damage repair estimating required.
• Experience of discussing repair methods and times with supply chain partners and have market credibility. 
• Knowledge of commercial and industrial short-term insurance including:
• Risk management
• Claims procedure
• Insurance terminology
• Underwriting procedure (ability to interpret policy wording)
• Reinsurance and treaties
• Product knowledge
• Abuntex licence/ certificate and experience on the system essential

Educational Requirements    

• Matric or NQF4 Equivalent
• B Relevant tertiary qualification advantageous

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Job Advert Summary    

As the Head of Life Valuation, your primary role is to oversee and conduct actuarial valuations for the life assurance business across various countries within our organization. This pivotal position involves providing actuarial support to the business, managing key projects, and assisting the statutory actuary in meeting regulatory reporting requirements. Through these responsibilities, you will significantly contribute to enhancing the profitability and overall effectiveness of the business in achieving its objectives.

If you are a qualified actuary with a proven track record in life insurance, possessing the skills and expertise outlined above, we invite you to join our dynamic team. Be a key player in shaping the success of our business and making a lasting impact in the insurance industry.

• Willingness to engage in international travel, primarily within Africa.
• Conducting valuations of policy liabilities and articulating key profit drivers.
• Calculating embedded values, assessing investment returns, and analysing return on capital.
• Generating budget projections and offering strategic advice for future initiatives.
• Providing support for IFRS17 implementation and ensuring actuarial reporting readiness.
• Mentoring and reviewing the work of valuation actuarial analysts.
• Delivering valuable insights to both internal and external stakeholders.
• Assisting in the preparation of periodic actuarial reporting.
• Daily management of the valuation team.

Required Knowledge and Experience    

• 8 years of experience in life insurance, preferably in a reserving or reporting role
• Ability to build strong relationships across diverse stakeholders, internally and externally, and in various countries and cultures.
• Excellent verbal and written communication skills.
• Demonstrated leadership capabilities.
• Ability to thrive under pressure while meeting internal and external deadlines.
• Strong problem-solving skills with meticulous attention to detail.
• Commitment to excellence in execution and delivery.
• Exceptional numerical and analytical skills.
• Proficiency in IT skills (MS Office, SQL Server, working with large datasets).
• Capacity to work independently with minimal supervision.

Personal Attributes:

• Integrity.
• Organisational skills.
• Good interpersonal skills.
• Ability to work under pressure.
• Results and Action orientated.
• Ability to present to various stakeholders.
• Ability to engage and build relationships with stakeholders from different backgrounds.
• Ability to make decisions and act.

Educational Requirements    

• Qualified Actuary

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Role Objectives:

To ensure that sufficient information is sourced in order to allocate claims correctly.To ensure a World 
Class experience in terms of Customer Service i.e. Continuous improvements.

Key Responsibilities:

• Establish and Review merits of a claim
• Acknowledge receipt of claim towards broker / direct client 
• Determine whether a third party or recovery and segment accordingly (Recovery / Liability)
• Identify feasible recovery matters to be handed to recovery area and non feasible.
• Ensure that information according to liability requirement management rules are sourced prior to 
• matters being handed to the liability product line
• Check that all the required information is on file (quantum, merits, claim form, info obtained aligned 
• with requirement management).
• Utilise external resources in order to obtain critical information
• Complete system notes appropriately (Detailed and comprehensive claims log notes)
• Identify and recommend areas / ways to improve processes.
• Use appropriate tools to track the use of time of resources, money, materials or equipment.
• Collaborate and work closely together with others thereby leveraging constructive team dynamics and 
• innovation
• Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching
• Align own behaviour with the organisation culture and values
• Actively participate in own professional development and career path.
• Manage expectation of broker / direct client
• Improve service though value adding broker service
• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party

Required Knowledge and Experience    

• Minimum 1-2 year experience in Office administration
• Call Centre experience will be beneficial 

Educational Requirements    

• Matric or equivalent / Legal / Para Legal Degree / Diploma advantageous

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Role Objectives:

• Process all complex claims assigned, with a focus on all claims above Branch Mandate, within the set 
• standards required by the company thus contributing to the effectiveness and efficiency standards
• of the Team, and the Company at Large. 
• Managing complex claims according to the CCU Project Methodology, mitigating risk, and managing 
• budget, engaging with key stakeholders, and tracking timeline against Claims Framework
• Enhance the image of the company through the continuous delivery of efficient and effective 
• customer service.
• Ensure all technical aspects & specialist functions for claims management and fulfilment are 
• adhered to.

Key Responsibilities:

• Technical expertise: To effectively validate Large Losses against Policy provisions, and general policy 
• conditions and requirements with a view on fair settlement, and simultaneously ensure prevention
• and mitigation of leakage to the company. . Manage claims end- to-end.
• Use knowledge and Skill to evaluate and validate all Complex Claims.
• Stakeholder Management: Maintain a high level of service to all stakeholders identified (internal and 
• external) according to their respective SLA’s.
• Reporting: Provide necessary reporting on financial and operational indicators relating to claims, 
• keep all records and registers up to date. Provide feedback (reporting) to senior management on
• achievements, pending issues, concerns, and suggested recommendations.
• Effective and timeous communication: Communicate in a professional manner with internal and 
• external parties and respond to queries within 24 hours. Keep concerned parties abreast of claims 
• status and development, utilising the Project Management Methodology as represented in the Pack 
• making up a POE (Portfolio of Evidence)
• Estimate Management: to ensure that estimates loaded are accurate, justified by means the 
• necessary supporting documentation, monitored and managed.
• Must have a good understanding of Treaty vs Fac Reinsurance. 
• Risk management: Can spot an adverse risk, to enable suggestions for future risk mitigation. 
• Facilitating monthly triangulate meetings between claims, risk, and underwriting
• Recordkeeping & Reporting: As and when requested.
• Quality control: Quality standards to be adhered to always
• Relationship management: Working with and support the claims teams in the regional offices as well 
• as managing relationships with loss adjustors and specialists. 
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures  and identify areas for improvement.
• Variance Management: Adhere to standards set by Hollard. Provide action plans and follow up with corrective actions to all variances.
• Employee Growth: Take responsibility for your own career growth and have regular discussions with  the relevant stakeholders.

Required Knowledge and Experience    

• Good knowledge of specialist risk insurance, with a focus on Commercial Claims
• At least 10 years Claims Experience, of which 5 years should be Commercial Claims. 
• Minimum NQF Level 6
• Good knowledge of specialist risk insurance with at least 5 years Commercial Claims experience 

Educational Requirements    

• Tertiary Qualification from a recognised Institution 
• Re 5 (Fais Exam) will serve as an advantage