Job Opportunities at Sun International

Main purpose of the job:

The Business Support Division will lead innovation, and business technology services via a shared services model to business operations to enable the optimal use of digitalisation, systems and processes to support the business in the achievement of objectives and provide insights into new revenue and value-producing opportunities. This will include delivering detailed business analyses, project planning, monitoring and measurement for group-wide business projects and changes; and lead the integration of new and changing processes and systems into operations based on the agreed requirements of the business segments, and insights from specialised support functions.

The Project Manager will be responsible for managing the delivery of multiple, concurrent, business focused projects using agile and waterfall methodologies, as appropriate, that may cross multiple business divisions, with the aim of providing innovation and business efficiency through the optimal use of people, processes and technology to provide exceptional business value to users. This will include developing detailed project plans, collecting user requirements, provide input on the design of the business process, ensuring resource availability, monitoring budgets and project performance and delivering projects on time within budget and scope, collaborating with various internal and external stakeholders, as is required.

Education and experience:

• B-Degree in Business Administration/Project Management
• Certification in project management. PMP preferred
• 7 years’ experience as a Project Manager managing large, complex business projects, using recognised project methodologies, and related change management
• A proven track record (minimum of 3 years’ experience) successfully implementing business projects and IT business solutions using Agile project methodologies
• Experience overseeing multi-functional project teams including users, developers, business analysts, vendors and operational management
• Demonstrated experience in using appropriate tools: Agile Project Management tools such as Jira/Greenhopper, Rally, VersionOne or equivalent
• Experience and proficient skills in Microsoft Project, Visio, and all Office Tools

Core and personal behavioral competencies:

• Conceptualising
• Influencing Skills
• Managing Customer & Stakeholder relationships
• Applying expertise and technology
• Responding with urgency
• Decision-making
• Emotional Maturity
• Delegating and empowering
• Project management
• Procurement and negotiation skills
• Digital acumen
• Financial & Business Acumen
• Proficient computer skills
• Networking skills
• A professional with business insight, service orientation and an ability to operate and adapt quickly to changes in the business

Key Performance Areas

• Manage group wide, critical projects and timelines across Sun International business operations through the full life cycle from initiation and selection through to final implementation
• Planning of projects, including performance of, and interface with the various business units around integration and implementation
• Work with the Project Team on obtaining confirmation of final project definition and final Project Costing and Budget (including the management of any project contingencies).
• Create a detailed work plan which identifies and sequences the activities and defines the resources needed to successfully complete the project
• Develop, update, and obtain approval from management on a schedule for project completion that effectively allocates the resources to the activities, ensuring the schedule is revised as required
• Determine the objectives, expected benefits and measures upon which the project will be evaluated at its completion
• Prepare and submit for in‐principle approval the initial (conceptual) programme business case, providing essential decision‐making information regarding purpose, contribution to business objectives, expected value created, time frames, etc.
• Establish and maintain a formal, approved integrated project plan (covering business, vendor and IT resources) to guide project execution and control throughout the life of the project
• Monitor and control programme (solution delivery) and operations’ (cost/benefit/outcome) performance against plan throughout the project life cycle, ensuring there are sufficient control measures and checks to mitigate any risks to the business
• Prepare for reviews to report on the progress of the project or campaign
• Monitor all budgeted project expenditures
• Assess progress on, and vetting the work done at business unit level in line with project expectations; and compliance with statutory protocols.
• Ongoing management and assessment of quality control around the implementation of projects in line with expectations and deliverables
• Manage and co-ordinate the project team and contractors, including all associated specialist consultants
• Control all project costs.
• Facilitate the relationship and any risk areas identified to ensure project progress
• Provide guidance and support to properties in terms of planning, and monitoring around implementation

Closing Date: 10th, July 2022

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Job Purpose

Sun Bet as the online sports betting division of Sun International will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on sports betting product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports betting projects into operations.

The Commercial Manager: Sun Bet will have accountability for leading and managing teams and commercial strategies to support the achievement of sustainable business goals and commercial targets for the Sun Bet business including strategies to accelerate business growth; initiating and monitoring procedural controls; developing plans for expansion and business development, conducting due diligence and analyses to understand costings and the value of business projects, solutions and services and the financial position of the business, as well as driving compliance and risk management across both national and international operations. Duties will include sourcing of solution components; recording of approvals, agreements and procurement; negotiating and concluding contracts and service level agreements; managing supplier relationships and their compliance obligations (e.g. POPI, BBBEE, etc.); and managing financial, commercial, and pricing risks in line with Company standards , regulations and legislation; as well as leading the business intelligence data analyses and reporting as a foundation for solid decision-making across operations.

The role will also have accountability and responsibility for providing leadership with regards the development and delivery of budget management, accounting, and tax administration processes for Sun Bet as well as the reporting and the ongoing development and monitoring of control systems designed to preserve company assets and accurately report on financial results.

Education

• Registered Chartered Accountant (SAICA)

Experience

• 10 years of relevant financial management experience including at least 3 years as a Financial Manager in the online gaming industry, and exposure in putting together bids for new work and negotiating and agreeing to contracts.
• Track record of success in overseeing projects from inception to completion, management of diligence and identifying and mitigating risks involved
• Demonstrated analytical and effective decision making ability to prioritize and communicate with management on key objectives and tactics necessary to achieve business goals.
• Mastery of financial, accounting and tax concepts to facilitate the creation or review of in-depth financial models for new business proposals and development
• Strong knowledge of accounting and ability to understand, develop and analyze cash flows
• Driven individual who can work independently and consistently deliver accurate information on-time
• Ability to nurture relationships with clients throughout projects is crucial
• Positive, action-oriented, flexible, and innovative approach to management

Skills and Knowledge

• Conceptualising
• Influencing Skills
• Managing Customer & Stakeholder relationships
• Innovating
• Decision-making
• Leading people
• Emotional Maturity
• Analysing
• Knowledge of the Company’s Act; Labour & risk legislation
• Knowledge of statutory legal and tax requirements
• Strong technical knowledge including IFRS developments
• FIC (anti-money laundering) principles and application
• Data mining methodologies and analytics
• Advanced knowledge of Legislation and Regulations around the sports betting industry
• Online sports betting Processes and Products
• Protection of Personal Information principles and application
• Anti-bribery and Corruption principles and application
• Strong knowledge of accounting systems
• Business acumen
• Technological and digital acumen
• Business Intelligence and ROI analyses
• Proficient Computer Skills – MS Office; EGS

Key Performance Areas

• Provide thought leadership, commercial advice and consultation on Sun Bet’s business portfolio nationally and internationally (including Ghana, Kenya, Zambia)
• Responsible for preparing and conducting financial modelling, analyses and commercial plans to support the operationalisation of the current and future Sun Bet Revenue Growth and Optimisation Strategy for implementation across the business, including 5 year Capex requirements
• Develop the company budgets, and forecasts, and collaborate with management in aligning business plans to deliver objectives and targets accordingly
• Manage the financial, and tax functions for the businesses in line with regulations and relevant legislation
• Conduct financial analyses and benchmark with leading financial trends and practice including economic trends and revenue opportunities; projecting acquisition and expansion prospects
• Conduct analyses of operational performance, identifying opportunities to create revenue and efficiencies with the aim of enhancing market share / competitiveness
• Co-ordinate internal and external financial audits across business operations
• Oversee the analysis and reconciliation of accounts ensuring player accounts, and payouts are reconciled back to the bank account
• Review financial risks quarterly and address mitigating and aggravating circumstances.
• Develop and embed financial policies, standards and processes for the business; ensuring the alignment and updating of tools and systems with new legislative and tax regulations
• Implement sufficient control measures (including systems and processes) & checks within each department to ensure accurate and timely reporting
• Monitor compliance to financial procedures, costs, controls and productivities across the business
• Complete relevant statutory returns
• Oversee the recording and consolidation of financial transactions to ensure the financial position of Sun Bet is accurate, up-to-date and complete, and investigate any unusual variances relative to budget and previous year
• Oversee the consolidation and management of monthly and quarterly forecasts
• Oversee the consolidation and management of annual Budgets, forecasts & controls, and provide commentary on financial results
• Consolidate the Annual financial statement
• Provide value-adding recommendations to optimise financial performance (with regards product, process and practices).
• Compile and provide board packs, reports in line with management requirements that assists stakeholders in making relevant decisions e.g. trend analyses on performance in different areas of the business for specific timeframes
• Due diligence processes are facilitated and based on business intelligence analyses and insights to facilitate strategic decision-making and plans
• Partnerships built with the Gaming and Hospitality Business Segments and unit executive teams to develop, design and integrate innovative and sustainable business objectives and plans to grow and expand the Sun Bet business within the various operations
• Risk Analysis i.t.o impact on short term profit margins vs. long term sustainability is analysed and strategies put in place to mitigate risk, and be ready to handle unexpected situations
• Recognizes and provides insights on business trends, barriers, risks and opportunities that may impact the business based on macro-environmental and economic factors. These insights to be shared with all stakeholders across functions.
• Relationship agreements with key suppliers, business partners and sponsors are built, negotiated and managed to achieve the business objectives and leverage new opportunities and joint initiatives
• Collaborate with operations to provide input into risk and trading pricing and management in line with market trends, client profiles and profitability of various sports markets, ensuring all books remain competitive
• Oversee the maintenance and confidentiality of guest’s transactions and ensure customer company records are secure and managed according to regulations. When fraudulent activity is detected this will trigger an investigation, and if fraudulent activity is confirmed, it will be resolved
• Oversee compliance with PoPI, Consumer Protection Act and Financial Intelligence Centre Act, PRECCA, NEMA, UK and US anti-bribery legislation monitoring that the anti-fraud objectives for Sun Bet are translated into operational action plans to mitigate and prevent any occurrences of fraud for clients
• Keeps on top of all client interfacing technology and sports betting platforms and monitors it from an anti-fraud perspective ensuring the best possible second line of defence for clients, evaluating and assessing any changes to products, channels and processes from a client fraud prevention perspective
• Oversees the vetting and finalizing of regulatory audit reports and remedial action
• Maintain working relationships with the appropriate regulators and act as a liaison between regulators, business units, and business leadership on compliance issues; and is the point of contact when responding to non-compliance notices and complaints received by the business
• Enhance employee engagement and motivation and nurture a performance driven culture within Sun Bet commercial and compliance team
• Team leadership and management; ensuring all relevant employees understand standards, regulations and procedures
• Drive a culture of quality standards, ethics and governance and ensure all staff are competent in relevant legislation, regulatory and company standards to deliver against those standards.

Closing Date: 9th, July 2022

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Job Purpose

• The ER Specialist is responsible for co-ordinating, implementing and supporting Employee Relations initiatives that enables an environment of high engagement and fostering of good working relationships between management, union and employees. 

Education

• 3 year Degree / Diploma in Social Sciences (majoring in Industrial Relations) 

Experience

• Minimum of 3 years experience as Labour Relations specialist  
• A track record of co-ordinating and supporting employee relations initiatives within a working environment

Skills and Knowledge

• Planning and organising
• Analysing and diagnosing numerical information
• Building co-operation and collaboration
• Developing relationships
• Decision- making skills
• Clerical Administrative functions
• Problem-solving 
• Checking / Attention to detail
• Influencing skills
• Take initiative / be assertive
• Emotional Intelligence
• Conflict Handling Skills

Key Performance Areas

ER Intervention Co-ordination & Execution

• Have a good understanding and ability to apply principles with regards Labour Law legislative requirements (including Labour Relations Act / Basic Conditions of Employment) within the business unit
• Partner with the business to identify ER related trends and challenges within the operation
• Mediate any issues of conflict that may have been escalated due to differences between management; union and employees
• Educate line managers and all employees within BU regarding ER Policies and procedures to ensure understanding and compliance with new legislation
• Track processes and documentation around various ER processes and interventions for recording purposes and future reference
• Make recommendations to facilitate the resolution of issues
• Be a change agent and communicate on change plans with regards policies and processes within the organisation.
• Proactively “feels the pulse” of the Business unit and actively engages with operational teams on changes taking place
• Providing feedback to ER Management with regards feelings on the floor

ER Case Management

• Partners with operations to co-ordinate disciplinary and grievance processes and logistics
• Advises management and employees on ER processes (disciplinary hearings; conditions of employment; grievances; union relationships; employee relationships)
• Monitor disciplinary and grievances issues within the business unit and ensure due process is followed and management representation during all disciplinary and dispute resolution processes
• Monitor case progress and results across the operation and support both employees and line managers with answering queries, challenges, etc.
• Preparation of case evidence and preparation for disciplinary processes at the CCMA
• Represent the company at the CCMA for all business unit related cases
• Ensure effective tracking and reporting of all ER cases within the HR management system

ER Analytics & Reporting

• Conduct analyses and provide reports on ER processes such disciplinary hearings; outcomes; progress on ER cases; investigations around conditions of employment.
• Identify trends and risks and escalate areas of concerns with recommendations of solutions to be actioned
• Track unit’s compliance against labour legislative requirements and conditions of employment
• Investigate areas of concern and make recommendations to reduce risks within the unit.
• Follow-up to ensure issues are resolved.

Stakeholder Management

• Represent the company in all communication and meetings with union officials and shop stewards at a business unit level
• Participate in management / union meetings and assist with taking minutes and keeping records and action plans of regular interaction between management and shop stewards within the business unit
• Liaise and correspond with CCMA on logistical plans around cases
• Facilitate communication, training and awareness campaigns on ER processes, and diversity matters across the business unit as per identified needs (gaps and opportunities) 
• Facilitates communication among employees and management by providing guidance and consultation regarding problem solving, dispute resolution, regulatory compliance, litigation avoidance and strives to resolve internal conflict informally through appropriate conflict management and mediation techniques
• Escalates non-conformance issues or outstanding information with relevant functional managers.

Closing Date: 6th, July 2022

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Job Purpose

The Events Co-ordinator will be responsible to be the primary client contact for the successful planning, co-ordination and delivery of all events and conferencing across the business unit property with the objectives of creating a public image and the reputation of the business unit’s brand as the conferencing venue of choice

Education

• Grade 12
• 3 year Diploma in Hotel Management is preferred 

Experience

• 1 – 2 years experience in a hotel environment
• Experience in event management an advantage

Skills and Knowledge

• Sun International Business Unit's Product knowledge
• Events Planning & Co-ordination
• Strong English Verbal & Written Communication skills
• Business Acumen
• Networking skills
• Proficient Computer Skills (MS Office / Opera)
• Professionalism
• Banqueting / Conferencing set-ups
• Selling and upselling skills
• Presentable
• Assertive
• Financial awareness
• Emotional resilience and ability to handle pressure

Key Performance Areas

Co-ordinated  Events Planning

• Have an up-to-date understanding of facilities and products available for events and conferencing
• Attend pre-event meetings and work with client to understand their event and conferencing requirements
• Offer solutions in line with client requirements and facilitate requirements with third party suppliers including menus, décor, flowers, set-up, music, etc. where required
• Use any opportunities to upsell on the event
• Co-ordinate the logistical arrangements as per event itinerary i.e transport, accommodation, food & beverage with relevant stakeholders and departments across the business unit in line with conferencing customer expectations
• Update the system with customer requirements for communication with various stakeholders
• Compile function sheets and distribute to relevant stakeholders and departments
• Include billing instructions for the event on the function sheets, and track expenses
• Record all correspondence from a company perspective to ensure brand is maintained
• Resolve any problems and queries in accordance with contract stipulations, and escalate when required

Delivered Events

• Compile the running order schedule to accurately reflect customer requirements
• Check that the venue set up meets technical (lighting, sound) and customer requirements
• Check the set-up requirements for entertainment, catering, décor, etc. in line with customer requirements and facilitate any necessary changes with relevant operational stakeholders (e.g. F&B, Banqueting, Entertainment, etc) at least 1 hour prior to start of event.
• Log calls with maintenance or IT to ensure resolution of any technical faults
• Communicate regularly with relevant stakeholders and relevant departments with regards potential problems, challenges and changes
• Escalate any issues / challenges being experienced
• Update any final amendments to function sheets and ensure the distribution to all event stakeholders
• Complete post event administration including: event information documents, attendance figures and billing.

Stakehoder Engagement 

• Communicate with clients to understand their needs, event opportunities, as well as any challenges encountered during the planning and co-ordination of the event
• Communicate with suppliers / contractors with regards requirements for specific events / conferencing, leveraging relationships to optimise the event within the set budget
• Partner with suppliers in design and delivery of the conferencing / event requirements
• Liaise with multiple departments in the co-ordination and execution of conferencing and events including F&B, security, gaming, etc.
• Liaise with events and banqueting management to evaluate the post-mortem of the event.
• Support events manager in the planning and execution of the event

Delivered Customer Experience

• Ensures that clients and guests are treated with courtesy and respect at all times
• Interact with clients and guests and provide professional service standards and solutions
• Handle any complaints, disputes and suggestions, escalating any issues as required
• Engage with customers and provide a customer experience that will support brand loyalty ensuring SI as the brand of choice
• Attends events or functions, and support colleagues when necessary
• Keep knowledge up to date with available products, promotions (including promotion information, functions, facilities, etc.) and packages available

Closing Date: 12th, July 2022

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Job Purpose
Responsible for the timely and effective response to the full spectrum of IT user queries and problems by providing technical support to users including performing desktop software and hardware installation; performing routine maintenance on data centre equipment, troubleshooting problem areas (in person, or remotely), providing end-user assistance where required and maintaining an adequate spare parts inventory of systems, subsystems and component parts used in repair work with the aim of ensuring the optimal delivery of IT services  to the business without interruption.

Education

• Matric or equivalent
• 2-Year Diploma in IT or equivalent NQF Level 6 in IT
• MCSE, ITIL Foundation Certification is an advantage

Experience

• Minimum of 2-year relevant IT industry experience
• Ability to solve complex problems
• Manage and mitigate risks
• Meets all requirements for a Gaming license

Skills and Knowledge
Core behavioural competencies

• Problem solving
• Assessing and evaluating information
• Initiative
• Decision-making skills
• Dealing with customers

Technical / proficiency competencies

• Technical acumen
• Risk Management skills
• Listening skills
• Telephone skills
• IPTV Technologies
• Good networking knowledge
• Understanding of Technology Operations
• Infrastructure Knowledge
• Client Computing
• Gaming Product and Service Knowledge
• Hospitality Product and Service Knowledge
• Work conditions and special requirements
• Able to work shifts and weekends
• May be required to work overtime in line with operational requirements

Key Performance Areas
Duties and responsibilities include:

• Incident Management
• Respond telephonically to user issues
• Identify user information
• Log incidents / calls and complete checklists
• Conduct telephonic diagnostics to facilitate prompt resolution where possible
• Monitor severity of incidents, update the system, and escalate issues where necessary in line with policy
• Complete Incident priority reports for shift handover meetings with the correct level of detail for current incidents

Stabilised Data Centre Environment

• Detect and respond to technical problems
• Identify opportunities for continuous improvements and respond to feedback from service statistics / information (CSIP)
• Maintain the business unit computer services and equipment ensuring the configuration of the environment is in line with best practice
• Make recommendations on computer products or equipment to improve company productivity.
• Store a spare parts inventory of systems, subsystems and component parts used in repair work.

User Engagement

• Answer calls received promptly and treat all clients with respect
• Analysis’s severity of the issue i.e. high, medium, low
• Elicit caller information for mandatory fields
• Capture information accurately and efficiently into the system
• Respond to incidents logged by end-users that cannot be resolved telephonically
• Provide desktop support by using diagnostics to facilitate prompt resolution where possible
• Complaints, disputes and suggestions are actioned / escalated as per SOP
• Service delivered as per SOP
• Coach end-users in the use of certain software

Desktop Installations 

• Make preparations for the installation of software
• Install or update required hardware and software 
• Update SOPS and communicate with regard to resources
• Update repository of standards 

Vendor Engagement

• Liaise with vendors with regards parts, repairs, services
• Schedule logistics if required
• Escalate issues identified if relevant
• Attend Vendor management meetings if required
• Complete orders for approval with regards work completed

Closing Date: 10th, July 2022