Job Opportunities at Visa

Job Description
What we do

YellowPepper, recently acquired by Visa, is Latin America’s pioneer in innovative digital financial solutions. The company’s main focus is to build the Next Generation Payment Ecosystem which includes products such as Yepex®, a brand agnostic real-time payment platform, which helps financial institutions, retailers, and their customers transact digitally, with security, anytime and anywhere. Moreover, YellowPepper also provides value-added services such as tokenization, identity validation, and risk tools to deliver a complete transaction and service offering.

Our Vision

Create the foundation of the Digital Economy to enable the best and most secure everyday life experience.

Our Mission

• To create the next generation Payment Ecosystem to simplify people’s lives
• Responsible for creating and sustaining conditions to increase market penetration in the CEMEA Region (Middle East, Africa, and Eastern Europe). Create new business opportunities in the market and identify potential clients.
• Primary contact of the clients in the region, providing overall support, business solutions, brand orientation, products, and services to those clients.
• The Business Development role will support the strategy of YellowPepper’s real-time payments team through ownership of critical workstreams including partnerships, pricing, and commercialization. 
• Your job as a business development manager is to identify sales leads, pitch our RTP services to new clients and maintain a good working relationship with new contacts.

Responsibilities:

Business Development with Client

• Identify and research potential clients in the region;
• Following up new business opportunities and setting up meetings;
• Conduct research to identify new markets and customer needs;
• Arrange business meetings with prospective clients;
• Offer customer service and conduct alternatives for solving problems;
• Control and monitor the Key Performance Indicators of clients, making analysis of feedback and planning new alternatives/possibilities of business;
• Develop and implement plans that enable the increase of business profitability - by client and product;
• Ability to manage senior executives and senior clients.

Teamwork

• Develop implementation plans for new projects along with Products, Marketing, Finance, Operations, and other Teams, making analysis of viability, in order to offer the best way to leverage the business of YellowPepper and Clients;
• Interaction and follow-up with Products, Marketing, Finance, Operations, and other Teams to meet the needs of Clients by participating in the direction to solve problems.

Strategic Nature, Mgmt Accountability, & Scope

• Execute short and long-term plans for his/her Clients. Ensure that such plans adhere to the company objectives of increasing Clients’ profitability, strengthening the partnership within them, and also being in conformity with YellowPepper's overall strategy.

Decision Making & Complexity

• Bring information from the Clients to contribute to the decisions process related to the routine matters or market moves. Negotiate with other Teams to establish better solutions for the Clients.

Financial & Organizational Scope

• Accountable for Clients' P&L for all products and administrate the budget and generate new business opportunities.

Reporting Relationships & Interactions

• Interact with all people within the organization, as other Sales, Finance, Products, CSS, and Marketing Teams, among others.
• Languages: English. (Written and spoken proficiency)

We are an EEO (Equal Employment Opportunity) Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Qualifications
Required experience:

•  Education: Bachelor's Degree
•  Years Experience: +8 in commercial areas
•  Skills - Professional/Technical/Business
•  Strong relationships with Key contacts in the financial/ bank industry
•  Analytical skills (ability to identify tendencies, forecast, etc)
•  Advanced spreadsheet modeling skills

Preferred experience:

•  Preferred Education: MBA
•  Preferred Experience: +3 in the real time payments industry or bank industry. Experience working in a Fintech or Startup company.
•  Preferred Skills - Professional/Technical/Business
•  Detailed and numbers-oriented
•  Presentation skills
•  Interpersonal skills (interact with several teams simultaneously)
•  Self-motivated

Key competencies

•  Strong skill in negotiation
•  Interpersonal competency
•  Logical Reasoning and talent for numbers
•  Discipline and organization
•  Ability to analyze data and information
•  Strong financial skills

Additional Information

• Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. In addition to supporting client implementation of Visa products and services globally, Client Services is also responsible for a host of critical services that support the broader Visa organization and clients, including Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools. The team also provides support for Visa’s DPS, Cybersource and Authorize.net businesses. Across time zones and borders, we provide clients with a comprehensive set of services including on-behalf-of contact center support to the end consumer and merchant. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

The Global Client Readiness organization accelerates the Client Services deployment and scale strategy for Visa. We have a tight alignment with the product and technology teams to support design, development and deployment of Visa products and services to help speed client implementations. The organization is also responsible for all aspects of client readiness for business enhancement releases, client delivery, implementations, deployments, and support for all new and existing products and services, for all Visa clients worldwide.

We are at the core of Visa’s overall vision to be the best way to pay and be paid for everyone, everywhere. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products and services to people all over the world.

Role Description

This role is for a Digital Solution API Specialist (Backend Software Engineer) within our Client Readiness team. As a key subject matter expert and team member, the successful candidate will provide direct API integration support for the onboarding and ongoing success of our clients that connect with us through the Visa Developer Platform (VDP), work with a diverse set of Visa issuers, merchants, and mobile ecosystem partners to deliver Visa Token Service (VTS) and Secure Remote Commerce successfully into the CEMEA marketplace. The candidate will be expected to leverage his/her deep understanding of REST APIs (and related technologies) and technical experience to work with clients and internal resources to support and bring products to market quickly and with minimal friction. Working collaboratively with various stakeholders, he/she will lead troubleshooting events with the clients and proactively resolve issues. The successful candidate will develop and recommend scalable processes, communication tools and overall guidance to regional heads/leads to achieve the product and platform goals.  The role will also focus on supporting the Visa Token Service product platform for clients in the CEMEA region integrating to Visa Token Service as token issuers and/or token requestors.  This position would be ideal for a candidate with an API backend engineering or integration support background looking to build upon that experience in a payment’s technology company.

Essential Functions:

• Provide API support and technical expertise to clients implementing our APIs on the Visa Developer Platform, Visa Token Service, Secure Remote Commerce and related E-Commerce and mobile products, understand their host system and drive activities for seamless integration into their solutions

• Carry out API technical briefing sessions with clients on the scope and requirements of the APIs to be integrated into their solutions

• Co-ordinate with Product, Account Management, Technology and other functions to ensure smooth client onboarding/implementation and troubleshoot post go-live support issues where required

• Actively engage with Product, Technology and Client Services teams to ensure all client integrations are successfully executed, business goals are supported in a cost effective and timely manner that meets client's needs with a resulting high level of client satisfaction

• Be the subject matter expert in client configurations with deep understanding of client integration requirements to support Visa API products with VisaNet processing, in addition to interoperability and dependencies that should be considered to minimize risk

• Play a consultative role during pre-project engagements with key clients or products to understand the scope of clients’ need and partner with the Products team on defining unique solutions where applicable

• Provide on-field first level technical integration support and product guidance for Visa Developer Platform, Visa Token Service, Secure Remote Commerce, Card on File, SDKs and related APIs. Responsible to advice and guide clients (issuers, merchants, token requestors, 3rd party providers, etc) on integration options and act as the technical resource to understand the platform in its entirety, from overall architecture to the nuances of individual messaging protocols

• Support the onboarding process for VTS clients and work with regional teams ensuring that sales team are accurately and suitably supported resulting in successfully closed deals

• Contribute to developing internal and external product documentation

• Recommend improvements and enhancements to product capabilities to accelerate adoption with stakeholders in key marketplaces/segments/regions

• Continually improve the customer experience by delivering efficient service delivery and support

Key Competencies:

• You have API integrating experience into mobile contactless payment programs (e.g., Apple Pay, Samsung Pay, Issuer Wallets, Card on File Token Requestors, etc.), and in-depth knowledge of tokenization technology including the underlying specifications and relationship to EMV and ISO8583 financial transaction message formats

• You have API integration experience in web-related technologies, and very skilled in Java, JSON, REST, Groovy and/or C#, using SOAP protocol,  XML, web applications, API design, SDKs, and related developer tools. Working knowledge of network security principles and experience in troubleshooting TLS connectivity issues, cryptography concepts, digital signature mechanisms, and familiarity with Android/iOS development

• You have exceptional project management, cross functional and global collaboration skills with the ability to manage complex and varied workload required to support multiple concurrent implementations, and multiple activities with both internal and external stakeholders

• You are a self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under pressing deadlines

• You have excellent interpersonal and presentation skills and the proven ability to influence and communicate effectively across regional and functional lines. Ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical audiences

• You have strong technical aptitude with the ability to articulate complex technical information in a simple manner, and apply to business solutions and strategies

• Demonstrate detailed knowledge of the full breadth of systems, products and services offered via the Visa Developer Platform

• Working knowledge and experience in the payments industry and ISO8583 transaction message formats, a plus but not required.

Additional information

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Qualifications

Basic Qualifications:

• 2 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) in Computer Science or similar field

Preferred Qualifications:

• 5 or more years work experience in software development and integration covering web and mobile payment platforms

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.