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  • Posted: Aug 18, 2021
    Deadline: Not specified
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    MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
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    Specialist: MNC Business Operations

    Mission/ Core purpose of the Job

    • The MNC Business Operations Manager role will primarily assist the GM MNCs in the execution of the
    • MNC Strategy and the coordination of its implementation in the day to day ways of working. The role will also provide steering to the Consultant: Sales Support in hers/his activity of supporting the GAM structure in the execution of their duties to ensure optimal and maximum performance, as well as the Local Account

    Managers in the Opcos.

    The role will be highly hands-on in ensuring the MNC accounts achieve the desired growth, by providing tactical and strategic support to the GAMs, LAMs and assisting in the interactions between the MNC structure and all other inside the Group and OpCos organizations. Other direct responsibilities of the role revolve around the direct support of the GM MNCs in daily and ongoing activities, projects and programs, aimed at maximizing the impact of the Organization and the revenues derived from the elevated MNCs. The person will work integrally with Intelligence & Operations at Group and Sales Ops in the Opcos, Group Finance and other functions. In addition, the role will assist in driving strategic initiatives, compiling pipeline, forecast and other summary reports. Together with the Consultant: Sales Support, the main responsibilities are aligned to the main strategic pillars of the MNC organization, are named below and described in detail in section 3:

    • Planning and Organisation
    • Performance Reporting
    • MNC Success enforcer
    • Customer Journey Success management
    • Pipeline and Forecast Management
    • Customer and Market Intelligence

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
    The MNC segment is poised to grow aggressively and become a key revenue generating for MTN as a Group. It is therefore imperative for the success of Enterprise Business to ensure they operate in a structured manner following the MNC_LE Playbook and ensure the MNCs provide a seamless and enhanced customer experience to our clients, with the best in class array of product and services. The MNC Business Operations Manager is critical in the success delivery of this model and as such, will be accountable to achieve the following objectives:

    Planning and Organising

    • Enable the GM: MNC to balance his/her responsibilities and maximize his/her effectiveness, by supporting the operations of the MNC Business
    • Assess the urgency and importance of situations/ scenarios and take the appropriate action to determine the necessary level of GM:MNC involvement
    • Ensuring appropriate communication between the GM:MNC and internal and external stakeholders
    • Prepares and drafts critical correspondence, presentations, reports and spreadsheets with attention to detail
    • Assist and support on a need basis in the provision of input and review materials, presentations and communicationsPerformance Reporting
    • Together with the Consultant: Sales Support drives the Annual, Quarterly, Monthly and Weekly reporting on activities of GAMs to various business stakeholders (including but not limited to theGAMs, GM MNC, GM GEBU, Opco LE forums, etc…)
    • Steers and advices the Consultant: Sales Support on the quality and coordination of the sales reporting activities and cadence to business standards across the GAM Structure
    • Collates and presents (when required) focused dashboards, related to sales practices and to revenue and cost recognition across Opcos
    • Acts as the gatekeeper for enforcing accuracy in reporting regarding data integrity and quality, provides insights to business on data anomalies

    MNC Success enforcer

    • Enable the GM MNC to balance his responsibilities and maximize his effectiveness
    • Supports the GM MNC in holding the MNC and connected teams members accountable to timelines and commitments
    • Establishes the GM MNC office as a Centre of Excellence for driving MNCs performance, operating at the forefront of strategic leadership and decision making
    • Assess the urgency and importance of situations/ scenarios and take the appropriate action to determine the necessary level of GM MNC involvement
    • Request information and actions on behalf of the GM MNC and ensure that these requests are fulfilled efficiently and effectivelySupports the preparation and drafting of critical correspondence, presentations, reports and spreadsheets with attention to detail
    • Assist and support on a need basis in the provision of input and review materials, presentations and communications
    • Provides support, strategic guidance and analytical support for the rest of the MNC organization,including but not limited to the GAM community
    • Alongside the Consultant: Sales Support, ensures the quality in the delivery of External Marketing engagements aimed at Customers and any other external stakeholders
    • Responsible and accountable for regular tracking and status updates on the implementation of MNC strategic initiatives within the MNC team
    • Conducts regular in country visits to the EBUs and provides assistance where needed / after current restrictions
    • Ensure the sales team is aware of and trained on the MTN product portfolio, sales promotions and sales communications
    • Custodian of MNC CSAT Program – driving CSAT/NPS improvement program for all MNC accounts alongside GAMs. Providing feedback and engaging rest of organisation to ensureCustomer Journey Success management 
    • Steers the Consultant: Sales Support in the periodical checks of the Account mappings, identifies bottlenecks and addresses the issues with his Manager and follows-up with the respective organization (GTES, Billing, Legal, Finance, etc)
    • Alongside the Consultant: Sales Support, assists the GAM Structure in the Bid Processes (documentation, structure, coherence and exhaustiveness)
    • Acts as a liaison between all the involved structures that drive performance across the MNCs space, cross-OpCos and intra-group (including but not limited Finance, Segment Intelligence and
    • Operations, HR, Bid Office, Billing)
    • Coordinates the interactions between GAMs and the respective LAMs in the OpCos and ensures transparency in the information flow both from Global to OpCos and the other way aroundPipeline and Forecast Management

    Job Requirements (Education, Experience and Competencies)
    Education:

    • Minimum 3-year degree in Business, Management or related degree

    Experience:

    • At least 2-5 years relevant sales operations management or project management experience , with experience in Africa operations.
    • Experience in developing and deploying project best practices, policies, procedures, and processes
    • Knowledge of sales best practices including pipeline management sales
    • Experience in financial and executive reporting
    • Proven track record of execution and managing competing tasks and demands
    • Experience in the telecommunication industry, advantageous
    • Experience with supporting big and multinational accounts advantageousCompetencies:
    • Strong work ethic, Finisher-Completer, Self-Starter
    • Business Acumen, Problem Solving, Information processing, Influencing others
    • Data interpretation, Judgement, Continuous improvement, Reporting
    • Get it done,
    • Communication, Innovative, Agile, Accountable
    • Regional and international travel

    go to method of application »

    Senior Specialist Group Regulatory and Corporate Affairs Support

    Mission/ Core purpose of the Job
    The Senior Specialist GRACA Support is responsible to advise, negotiate, manage and report on all aspects of regulatory and corporate affairs and initiatives within the MTN Group. The role will provide guidance and advisory support to the Group Regulatory & Corporate Affairs on related activities, transactions and reporting. The Senior specialist will provide business administration, stakeholder coordination and administrative support.
    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
    Key Deliverables

    • The Senior Specialist GRACA Support will be accountable to achieve the following objectives:
    • Provide specialist support to Group projects including operating units. Drive projects from end to end.
    • Specify internal governance policies and regularly monitor compliance.
    • Provide advisory support and assistance with the risk management and review of (policy breaches, remediations, risk reporting etc.
    • Manage risks in accordance with Group Policy and devise efficient defence strategies.
    • Apply effective risk management techniques and offer proactive advice on possible legal or regulatory issues.
    • Advise on various regulatory and corporate affairs strategies and approach.
    • Liaise with, collate and incorporate feedback from, various internal stakeholders and departments for purposes of transactions, initiatives and projects.
    • Provide support, guidance and advice to MTN Operating Companies, where requested or required, regarding aspects of transactions, risks and other matters.
    • Maintain current knowledge of alterations in legislation.
    • Deal with complex matters with multiple stakeholders and forces.
    • Prepares and drafts critical correspondence, presentations, reports and spreadsheets with attention to detail.
    • Assist and support on a need basis in the provision of input and review materials, presentations and communications.
    • Analyze, gather and summarize a variety of business and market information.
    • Request information and actions on behalf of the Group Regulatory and Corporate Affairs Executive and ensure that these requests are fulfilled efficiently and effectively.
    • Support the Group Regulatory and Corporate Affairs Executive in holding the team members accountable to timelines and commitments.
    • Ensure the follow through and outcomes on agreed actions.

    Role Dependencies

    • Active support from the GRACA management team and Senior Leadership
    • Deep understanding of the MTN business strategy
    • Understanding of the OpCo, business and Regulatory context
    • Timely decision making and reporting
    • Alignment of OpCo and Group strategy initiatives

    Education

    • Minimum 4-year Academic Degree with Honours (LLB or equivalent preferred)
    • Fluent in English

    Experience

    • Minimum 3 – 5 years of Regulatory and Corporate Affairs Experience at a reputable organisation (local or International).
    • Considerable exposure and participation in creating power point presentation and drafting of highly complex documents (locally and internationally)
    • Multi-lingual transactions
    • Project Management
    • Work across diverse cultures and geographies

    go to method of application »

    Senior Manager: Regulatory Strategy and Public Policy

    Mission/ Core purpose of the Job

    • The Senior Manager: Regulatory Strategy & Public Policy is responsible for the formulation and implementation of MTN Group’s public policy and regulatory affairs strategy. The role is also responsible to protect and enhance the reputation of MTN Group and support MTN Group’s growth objectives.

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

    • The Senior Manager: Regulatory Strategy & Public Policy will be accountable to achieve the following objectives:
    • Implementing Public Affairs plans and strategies to strengthen the corporate image and reputation of MTN Group as a thought leader, breakthrough innovator, and a trusted partner
    • Providing a political perspective to help develop thought leadership, engagement on public policy issues and to inform policy & regulatory briefings
    • Developing new ideas for the policy & regulatory engagement strategy
    • Maintain deep understanding of current issues in the environment affecting MTN Group and its brand;
    • Implement public affairs strategies that inform and shape belief, action, behavior and advocacy to shape the external environment;
    • Position MTN on the relevant specific policy issues; build public affairs capabilities within the OpCos;
    • Proactively engage, inform and influence key external stakeholders: issues important to MTN Group and its operations;
    • Develop relationships with key external stakeholders, including major trade associations;
    • Assess opportunities and organize proactive participation of company leadership in key events and forums
    • Provide operational support on regulatory matters to the different Opco’s
    • Anticipating and keeping the company’s leadership team informed of regulatory developments and providing relevant strategic guidance;
    • Proactive management of public policy issues affective the company;
    • Support Opcos in the fulfilment of their public policy and regulatory responsibilities;
    • Building relationships with policy makers and other relevant key stakeholders (e.g.  government departments, regulatory bodies and agencies) in support of the group’s public policy and regulatory agenda (Stakeholder & Reputation Management);
    • Managing Group membership of Industry associations dealing with Regulatory Affairs and Public Policy;
    • Maintenance of the departmental library (including research material, Opco licences, Spectrum allocation records etc.)

    Key Deliverables

    • Build and strengthen strategic relationships with government officials and third-party organizations, and educate and help shape strategic policy outcomes of importance to MTN’s customers
    • Identify advisory committees, trade events etc. and leverage industry to intensify MTN’s messages
    • Monitor policy and regulation movement on issues related to key topics to advise on actions or necessary reactionary preparations
    • Operationalise the strategies across the Group

    Job Requirements (Education, Experience and Competencies)
    Education:

    • Minimum of 4 year tertiary degree
    • MBA or MPA or other related Masters qualification prefered
    • Relevant certification / accreditation / membership with professional body as required for role

    Experience:

    • A minimum of 8 years working experience to include
    • 6 years experience in a regulatory affairs function/activity preferably in a telecoms environment
    • 5 years management track record
    • 3 years relevant sector / industry/ area of specialisation -Public Policy, Regulatory Affairs etc.
    • Worked across diverse cultures and geographies advantageous
    • Experience working in a medium to large organization

    Competencies:

    • Strategy Implementer, Decisive problem Solver, Best Practice Creator
    • Culture and Change Champion, Guiding People Manager, Relationship Builder
    • Results Achiever, Operationally Astute

    Method of Application

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