Job Vacancies at PG Group

Main Objectives

• Responsible for daily demand planning (Export, ARG and OE) to ensure that demands for Site are aligned with customer releases, by raising and addressing any disparities.  
• Plan and schedule all production work centres and resources according to capacity and constraints identified, to produce glass products in an optimal and cost effective manner in line with targeted Production WIP.
• Ensure that raw glass is launched into the Plant to service the market mix and maintain the ratio throughout the Plant so as to meet target volumes and improve SX business performance.
• Check and monitor open production orders to ensure system integrity by highlighting and escalating any anomalies in the system to reduce risks to delivery performance and financial costs to the business.  
• Communication of production plan to plant on a daily basis to ensure that urgent parts are prioritized and conformance to plan is met.  
• Monitor backlog figures on a weekly basis for all SX markets to ensure that parts are planned to meet order fills and to reduce impact on delivery performance by maintaining Finished Goods stock holding to eliminate risk.
• To ensure staff are effectively managed and held accountable through performance and disciplinary procedures, and that staff are developed and mentored through the talent management and IDP processes to drive capability in business..

Critical job requirements

Qualification(s)               

• Grade 12
• Diploma in Logistics / Industrial Engineering / Production Management 

Knowledge

• Knowledge of Theory of Constraints
• Root cause analysis
• Good understanding of lean management principles     

Skills

• SAP / APO
• Planning skills
• Ability to think at both a systemic as well as an operational level
• Good organisational abilities      
• Excel
• Good conceptual reasoning skills (able to think abstractly)
• Ability to set priorities and provide appropriate structure to problems / issues
• Time Management

Experience        

• 3 years’ experience in a planning role at Plant level within the automotive industry
• 3 years’ experience in a manufacturing environment which would include some exposure to implementing supply chain, production or process improvement initiatives.

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Main Objective

• Gather production/process data and subject this to analysis in order to establish conformance to operating and process standards.
• Perform physical tests to verify process data on a routine basis and in the event of non-conformance.
• Interpret, analyses, and test outcomes, and make appropriate recommendations for corrective action to maintain the integrity of process.
• Monitor the implementation of recommendations and provide ongoing support until problems are resolved.
• Assess the causes of process problems and determine methods to avoid recurrence of such problems.

Critical job requirements
Qualification(s)               

•   Grade 12             
•   National diploma or degree in Science or Engineering

 
Knowledge        

•   Float glass raw materials              
•   Float glass annealing
•   Float glass forming         
•   Working knowledge of SAP (Production)

 Skills    

•   Implementation of innovative & effective technologies
•   Manage multiple projects
•   Hands on involvement in the operation of business units     

Experience                        

•   5 years’ experience in a process technology role or the Hot End environment and sound knowledge of glass making operations     
• Manufacturing / Technical          

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Main job purpose

• To do skills needs analysis, assess current skills, train on and develop soft skills, business operations, processes and IT systems to ensure a high performance (high performance network/ efficiency/ knowledgeable) workforce.

Main Objective

• Train, develop and coach system users based on identified business system training needs resulting in a skilled and more efficient workforce whilst complying to standards and processes.
• Conduct formative and summative assessments to monitor progress, achievement and shortcomings of learners and to evaluate the effectiveness of training.
• Provide feedback to any learners declared not yet competent and recommend and guide on follow-up interventions to ensure that the desired level of competency is achieved.
• Identify system, process and customer service shortcomings and suggest corrective measures to improve overall business efficiency.
• Give input into and assist with the development of training material (CX and IT Systems) - Learner Guides and Quick Reference Guides including associated assessments, checklists, etc.
• Provide professional, prompt and technically sound advise and support to customers and the PG Glass Network as and when scheduled or arranged. 
• Timeously and accurately complete administration tasks, statistics and reports to deliver a professional service and ensure effective record keeping
• Any other reasonable work related task, activity that may be required from time to time.   

Critical job requirements
 
Qualification(s)

• Grade 12
• Facilitator
• Coaching
• Assessor
• Relevant IT Diploma  

Knowledge

• Digital Computing Devices
• Computer Literacy
• PG Glass Operational Systems and Practises
• System Implementation and maintenance
• Change Management Initiatives
• MS Dynamics  

Skills

• IT Systems Skills
• Assessment Skills
• Facilitation and Presentation Skills
• Problem Solving Skills
• Communication Skills
• Interpersonal Skills  

Experience

• 5 -7 years of experience in a similar role
• 3 years' experience in Training and System roll out

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Main job purpose

• Responsible for arranging shipments, preparing and confirming order approval, handling pricing information, and releasing invoices for PFG Building Glass.

Main Objective

• Processing export inquiries, quotations and orders in accordance with SAP and export procedures accurately and quickly.
• Liaise and provide service excellence to international and internal customers.
• Ensuring administration is conducted in accordance with export procedures and relevant legislation.
• Liaising between internal and external customers.
• Maintain continuous improvement in the export process to ensure increased profitability and support sales volumes.
• Maintain export process integrity by proactively monitoring capacity and constraints.
• Ensure complete control and storage of documentation and address all customer complaints.
• Ensure delivery deadlines communicated to customers are met by liaising with relevant service providers.
• Credit management and monitoring of unpaid accounts to eliminate trading at risk.  

Critical job requirements

Qualification(s)

•  Grade 12
• Relevant tertiary qualification commercial  

Knowledge

•  SAP
• Excellent knowledge of the export process including export documentation, letters of credit, foreign exchange and related banking, related accounting, Marine Insurance and Insurers, forwarding agents and international banking regulations and procedures will be an advantage.
• Accounting knowledge
• Working knowledge of the glass industry   

Skills

• Customer Service
• Excellent communicator and influencer
• Strong phone contact handling skills and active listening
• Good interpersonal Skills
• Asserive in nature
• Deadline driven

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MAIN OBJECTIVE

• Manage and follow up on all counter sales (face-to-face and telephonic) by giving relevant advice to customers in the most professional manner to ensure all sales are closed, budgets and Net Promoter Scores (NPS) targets are achieved, contributing to the growth of business.
• To handle the processing of claims accurately and quickly by liaising with the customer on the correct excess amount and collect payment to ensure that daily key performance indicators are achieved and to avoid any financial losses to the business.
• Ensure that the best administrative practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are adhered to and customers have the ultimate low effort experience.
• Utilise the scheduling system in the Service Centre maximising the productivity of Fitters in order to maintain the targeted jobs per fit per day, ensuring the Fitment Centre is running to full capacity and customers' expectations are managed.
• To accurately order stock according to work schedules following the buy-out procedures to ensure that there are no delays in rendering services to customers to maintain the highest standard possible
•         Adhere and comply with any other reasonable work requests from PG Glass Management.
• Ensure the highest level of quality customer service to external and internal clients through quality workmanship, on time deliveries are done and correct orders are completed and delivered.
• Ensure that you are always polite, friendly and helpful to customers and staff.
• Develop the habit of excellence to ensure the delivery of superior customer service.
• Always wear clean presentable current corporate wear
•      The service technician takes full responsibility for the jobs allocated.

Critical job requirements

Qualification(s)               

• Grade 12
• Diploma in Business management, Operations management or Retail Management        

Knowledge 

• Computer Literacy          
• Excellent Telephonic Skills
• Excellent Interpersonal Skills     
• Excellent Customer Service

Skills

• Microsoft Office (especially Outlook and Excel)
• Identify and solve problems
• Interpersonal communication skills - handling and interacting with customers, staff, colleagues, franchisees and suppliers
• Analyse and institute improved methods in providing an efficient service to customers
• Telephonic skills 
• Mechanical Skills   

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Main job purpose

• To manage the front desk of a Fitment Centre by providing professional operational support and general business consultation to all customers and staff, whilst ensuring compliance to corporate identity, operating standards and business processes and procedures.  To ensure that all internal sales are processed and administered to standard business practices and taking a guiding and leadership role in the absence of a Fitment Centre Manager.

Main Objective

• Contribute towards the achievement of Company budgets by following and facilitating effective stock control procedures, generating sales, effective cash management and strict adherence to Company processes that will result in sustainable profitability and growth.
• To handle the processing of claims accurately and quickly by liaising with the customer on the correct excess amounts and collect payments to ensure that daily key performance indicators are achieved and to avoid any financial losses to the business.
• Ensure that the Best Administrative Practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are adhered to and customers have the ultimate low effort experience.
• Utilise the scheduling system in the Service Centre, maximising the productivity of fitters, in order to maintain the targeted jobs per fit per day, enabling the Fitment Centre to run to full capacity and customers' expectations are managed.
• To accurately order stock according to work schedules following the buy-out procedures to ensure that there are no delays in rendering services to customers to maintain the highest standard possible.
• Adhere and obey to any other reasonable work requests from PG Glass Management.
• Secure end of day and split reports, analyse all variances and escalate all discrepancies to manager so as to ensure processes have been adhered to, and to avoid financial losses.
• To up-skill and develop counter staff by identifying training needs, conducting and facilitating over-the-shoulder training and liaising with management so as to ensure exceptional customer service is achieved (low effort experience) through skills building and knowledge sharing.
• Identify and escalate any potential detractors which may negatively affect the targeted Nett-Promoter Scores (NPS), which in turn would affect the Fitment Centre's KPI's and business achievement of a Low Effort Customer Experience.      

Critical job requirements
Qualification(s)

• Grade 12
• Degree in Business Management, Operations Management or Retail Management.     

Skills

• Excellent Interpersonal skills
• Business Acumen
• Exceptional computer literacy
• High attention to detail, accuracy and efficiency in completing tasks. 
• Excellent telephonic skills
• Analyse and institute improved methods in providing an efficient service to customers
• Exceptional organizational skills
• Leadership skills

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Main job purpose

• Provide exceptional customer service to all PG Glass customers both internal and external in line with the Company’s High Performance Network strategy  so as to ensure the achievement of set Key Performance Indicators. 

Main Objective

• Provide exceptional customer service, by maintaining quality service levels in line with Key Performance Indicators, through efficient and effective multi-channel claims handling end to end.
• Maximise Contact Centre sales by upselling and converting leads to sales in line with the PG Glass Strategy.
• Manage and resolve customer complaints by conducting a root cause analysis and implementing preventative measures so as to avoid reoccurrence.
• Ensure compliance to admin Standard Operating Procedures by timeously submitting required reports, managing and updating information on Customer Relationship Management System and researching required information.
• Maintain established and professional networks with key stakeholders so as to ensure business continuity.  

 Critical job requirements
Qualification(s)

• Grade 12  

Knowledge

• Computer literacy (MS Suite)
• Business Communication Skills (written and verbal)
• Customer Service Principles
• Sales Principles  

Skills

• Attention to detail
• Listening Skills
• Problem Solving Skills
• Planning and Organising
• Adaptability/Flexibility
• Team Work
• Resilience
• Telephony System  

Experience

• 1-3 Years Contact Centre Experience
• 1-3 Years Contact Centre Experience

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Main job purpose

• To assist the driver in the loading and offloading of glass and maneuvering of the vehicle in the safest possible manner for delivery to customers, trucks to be loaded and off loaded onto a level surface or as close to it as possible, securing loads to be carried out according to loading and offloading procedure and double check during trips that glass is always properly tied and loaded in a safe manner

Main Objective

• Check for the most suitable place to load and off load the vehicle
• Complete quality check sheet while loading
• Load and offload in a safe manner
• Assist the driver and report any damage to any property
• Before leaving a Customer, ensure the load is restrained again before driving off
• Assist the driver when reversing or moving the truck in confined spaces or in unseen areas
• Assist where possible with control of paperwork
• Follow all work instructions, standard operating procedures and business rules
• Adhere to environmental, safety and housekeeping standards
• Any other tasks requested by the factory supervisor to be carried out to the best of your ability
• Willing to work overtime and weekends when required  

 Critical job requirements
Qualification(s)

• Grade 12
• Code 10 or higher valid driver’s license with PrDP will be an advantage. 

Attributes

• Self-motivating and independent starter
• Ability to work under pressure
• High energy to work in a fast pace environment
• Mobility – ability to travel to work
• Complete today’s work today    

Skills
Excellent Communication

• Proven analytical and numerical skills
• Excellent interpersonal skills – effective in handling and interacting with customers  

Experience

• Experience in handling and moving of dangerous goods
• Experience in handling various types of glass products
• Knowledge and understanding and reading of drawings and production orders
• Necessary experience in glass handling and quality control

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Main job purpose

• To support manufacturing site during continuous shift operation on all technical issues (process, mechanical and electrical) with the primary aim to maintain machine availability and improve uptime.  

Main Objective

• To identify, verify and analyse reasons for downtime through root cause analysis and implementation of corrective actions to repair the fault in order to ensure timeous resumption of production. 
• To carry out inspections on running machinery and equipment in order to prevent unnecessary downtime. 
• To ensure adherence to all safety rules and regulations by all personnel and contractors on site to ensure a safe working environment.
• To participate in problem solving workshops and process improvement discussions to support MDW and the drive for continuous improvement.
• To ensure preventative maintenance is effectively carried out to prevent downtime and support production efficiency.
• To support drive for continuous improvement by making appropriate recommendation to ensure business sustainability. 
• To ensure effective communication of relevant information to all stakeholders to support decision making for the business.   

Critical job requirements

Qualification(s)

• Grade 12
• Certified Artisan (Trade Tested) Millwright   

Knowledge

• PLC Fault Diagnosis and SCADA Systems
• Understanding of Engineering processes and principles (hydraulics, pneumatics, robotics)
• Stick welding
• Understanding of OHSACT
• PC and Network integration
• Welding, cutting and machining   

Skills

• Analytical Skills
• Problem Solving Techniques
• Interpersonal skills and able to work in a team
• Able to work optimally under pressure
• Self driven and motivated  

Experience

• 5 years post apprenticeship experience in electrical and mechanical engineering
• Working in a production environment
• 3 years experience in a manufacturing environment