Job Vacancies at PPS

Job Advert Summary    

• An exciting opportunity for an enthusiastic and results driven Coach exists, to provide one on one job support to coachees in order to assist them with the enhancement of their skills so that the coachees can accomplish tasks optimally. The coach will also take responsibility for the quality assurance process for their coachees.

Minimum Requirements    

Grade 12 certificate

• 3-year Tertiary Qualification in any related field.
• A minimum of 3 years’ experience in Medical Scheme administration
• Sound knowledge of PPSHA Processes, ISO and other related legislation
• Good interpersonal skills and ability to interact with people at all levels
• Computer literacy

Duties and Responsibilities    

• Establishing a coaching relationship with each assigned coachee in order to facilitate a productive working relationship.
• Identifying and analyzing areas for coaching in order to assist the development of coaches.
• Establishing coaching goals and corrective/development action emanating from DPS’s/performance appraisals/quality assurance in order to ensure that coachees reach the required standard.
• Provide on the job training to coachees as required
• Do real-time quality assessments with coachees.
• Communicating feedback to coachees during GROW sessions on quality assurance matters using the Administration system/prescribed quality evaluation forms/published reports/voice recorder in order to maintain a high quality of work in the group.
• Liaising with coaches from other groups on a regular basis in order to resolve queries/maintain SLA’s and to build a positive working relationship between various groups.
• Ensuring constant feedback on progress to consultants by regularly updating them on their quality stats
• Maintaining service level agreements for all assigned processes
• Behave in alignment with the PPSHA values

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Job Advert Summary    

• An exciting opportunity for a consultant exists in our Client Services Department.

• The successful candidate must have excellent Scheme knowledge and will act as an Ambassador for PPSHA to ensure effective customer satisfaction.

Applications are invited for the above-mentioned position, to be filled as soon as possible.

Minimum Requirements    
 Qualifications & Experience

• Grade 12
• 3-year Tertiary Qualification in any related field.
• 2 years or more experience in a Medical Call Centre environment.
• Sound knowledge of the Medical Aid Industry, Scheme Rules & Regulations, ISO and other related legislation.
• Effective business communication & writing skills with exceptional telephone etiquette (Fluency in Afrikaans is advantageous).
• Must be a strong team player and be able to work under pressure.
• Computer literacy and exposure to Medical Administration system will be an added advantage.

Duties and Responsibilities    

• Effective and accurate recording and resolution of all enquiries.
• Maintain and ensure adherence to Service Levels Agreements.
• Facilitating corrections and providing feedback on resolution.
• Management of all priority and stale claim requests on behalf of members.
• Effective monitoring of Member’s accounts to ensure correct payments in accordance with Nappi, Reason and Agreed Tariff Codes.

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Job Advert Summary    

• PPS External Distribution has an opportunity for a service driven professional with a strong need for financial independence to build our base of intermediaries. The role involves business development and relationship management within a base of Life Assurance Intermediaries that we are intending to grow.  The Broker Consultant must work with and through others to build and maintain relationships.  Working closely and accurately within established guidelines is essential in this role.  The Broker Consultant must be aware of and responsive to the needs and concerns of customers. 

Minimum Requirements    
Qualifications:

• Matric.  
• A three year or higher bachelor’s degree or national diploma.
• A completed NQF 5 – Wealth Management or RFP 3 would be advantageous. 

Experience:

• At least 2 years’ experience in the financial services or Life Assurance industry in a sales and/or service related role.

Knowledge:

• Intermediate knowledge of the Life Assurance or Financial Services Industry.
• Knowledge (and skill) in how to successfully influence and persuade others by understanding how their individual needs and motivations link to goals is essential.

Interpersonal and Intrapersonal Skills:

• Relating to Customers.
• Communicating in writing.
• Communicating Orally.     
• Quality Orientated.       
• Reliable.       
• Customer Focused.
• Resilient.
• Results Driven.

Duties and Responsibilities    

• To support and service intermediaries in their sales efforts by preparing quotes, statement of benefits and other relevant supporting information.
• Constant communication and feedback to advisers relating to all aspects of intermediaries’ operations.
• To plan, organise and control liaisons with intermediaries, their managers.
• To ensure continuous improvement of service standards to clients.
• To ensure alignment to Treating Customers Fairly (TCF), in all business practices.

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Job Advert Summary    

• The successful candidate will form part of the national PPS Investments sales team. Primary responsibility will be the provision of investment specific support to financial intermediaries. Proven track record of sales ability and ability to expand the PPS Investments business in the region by building long-term relationships with high-net-worth intermediaries.

Minimum Requirements    
Qualification:

• Bachelor’s degree in commerce or related field essential.
• CFP and/or investments related honours degree an advantage.
• RE5.

Experience: 

• At least 3 to 5 years’ experience within the IFA, investment or linked product markets, preferably working at a LISP or retail asset management business.
• Discretionary Fund Manager’s and/or multi management experience would be advantageous.

Competencies:

• Technical knowledge about investments, investment industry & trends.
• Knowledge around Discretionary Fund Manager’s, ASISA categories and related    asset managers is a pre-requisite.
• Demonstrable training delivery skills are essential.
• Self-discipline to work unsupervised and to maintain CRM system.
• Resilience and Tenacity. 
• Strong presentation skills.
• Relationship management – networking.
• Communication - verbal & written.
• Performance driven.
• Innovative thinking and problem-solving.

Duties and Responsibilities    

• Build and promote the PPSI asset management brand and image by networking with key industry stakeholders.
• Identify and develop strategic partnerships to leverage new opportunities.
• Position PPS Investments as the niche LISP for intermediaries in your region.
• Deliver on very specific flow targets for your region, including both LISP and Asset Management capabilities.
• Provide PPS head office with detailed reporting on leads and opportunities.
• Excellent client services, including proactive response to intermediary needs.
• Supply intermediaries with accurate investment, product, fund, service and investor information.
• Training and developing the intermediary and support staff.
• Supporting investment projects and campaigns, with the ability to deliver investment presentations.
• Participating in investment product implementation.
• Presentations and 1 on 1 engagements around investments, from a 101 level to discussing the PPS Asset Management value proposition.
• Regular formal report backs to PPS Investments management.

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Job Advert Summary    

• The successful candidate will form part of the national PPS Investments sales team. Primary responsibility will be the provision of investment specific support to financial intermediaries. Proven track record of sales ability and ability to expand the PPS Investments business in the region by building long-term relationships with high-net-worth intermediaries.

Minimum Requirements    
Qualification:

• Bachelor’s degree in commerce or related field essential.
• CFP and/or investments related honours degree an advantage.
• RE5.

Experience: 

• At least 3 to 5 years’ experience within the IFA, investment or linked product markets, preferably working at a LISP or retail asset management business.
• Discretionary Fund Manager’s and/or multi management experience would be advantageous.

Competencies:

• Technical knowledge about investments, investment industry & trends.
• Knowledge around Discretionary Fund Manager’s, ASISA categories and related    asset managers is a pre-requisite.
• Demonstrable training delivery skills are essential.
• Self-discipline to work unsupervised and to maintain CRM system.
• Resilience and Tenacity. 
• Strong presentation skills.
• Relationship management – networking.
• Communication - verbal & written.
• Performance driven.
• Innovative thinking and problem-solving.

Duties and Responsibilities    

• Build and promote the PPSI asset management brand and image by networking with key industry stakeholders.
• Identify and develop strategic partnerships to leverage new opportunities.
• Position PPS Investments as the niche LISP for intermediaries in your region.
• Deliver on very specific flow targets for your region, including both LISP and Asset Management capabilities.
• Provide PPS head office with detailed reporting on leads and opportunities.
• Excellent client services, including proactive response to intermediary needs.
• Supply intermediaries with accurate investment, product, fund, service and investor information.
• Training and developing the intermediary and support staff.
• Supporting investment projects and campaigns, with the ability to deliver investment presentations.
• Participating in investment product implementation.
• Presentations and 1 on 1 engagements around investments, from a 101 level to discussing the PPS Asset Management value proposition.
• Regular formal report backs to PPS Investments management.

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Job Advert Summary    

• The Technical Specialist assesses the configuration and procedures in Operations for optimal alignment and efficiency. He/she is required to manage deviations that impact service delivery, improve processes, and streamline them for more effective. Engaging IT and Business to build a User and Client Experience that speaks to Business goals by applying LEAN and Agile principles.

Minimum Requirements    
Education:

• A 3-year tertiary qualification (NQF6 or above) related field of Business Processes, Administration or Analysis will be advantages.

Experience:

• 4+ years Technical Business Experience.
• 3+ working experience in a back-office environment is a clear advantage.
• 3-5 years’ experience within a financial services environment, preferably in the Insurance Industry advantage.

Knowledge and Skills:

• Comprehensive use of MS Office applications (Outlook, Visio, Word, Excel, Powerpoint, Projects).
• MS Access and SQL experience/skills.
• A good business acumen.
• Knowledge of Financial institutions (advantageous).

Competencies:

• Drive Personal and Team Accountability.
• Willing to share knowledge and give expert opinion, and discuss recommendations.
• Competent writing and communication skills, to present/ communicate/ report on consolidated information.
• Proactive problem solving in pressure situations.
• Problem solving.
• Proactive thinking.
• Results Driven.
• Attention to detail.

Duties and Responsibilities    
Key Responsibilities:

• Review and Document of existing ‘As-Is’ business processes and Participation in the design of ‘To-Be” business processes
• Develop and Test using comprehensive UAT test packs, for unit and systems testing.
• Post Implementation Support and Effectiveness tracking of internal process administration including using indicators as Surveys, Quality control as well as delivery of user training for a specific process or system change.
• Compiling databases and analysing data
• Drive projects to improve contact data and self- service functions
• Analyse Business needs and draft and prioritise Business Requirements for IT systems and business processes.
• Processing work in Administration queues

Other duties:

• To execute policies and procedures related to service delivery in Operations and between other areas.
• Development of user training material/awareness.
• Identify process and procedure improvements and make recommendations to streamline and simplify processes.
• Escalate systems failures to the appropriate support team for the team to stay productive.
• Agree duties with team members to achieve operational targets including prioritization and work schedules.

Stakeholder management:

• Provide support to the broader Life Operations teams.
• Establish, maintain, and build relationships with key stakeholders

Maintain Product Expertise:

• To assess the procedures and system functionality, a Technical Specialist must be an expert in the products offered by PPS. This requires one to take the initiative to master every feature and benefit of each product.

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Job Advert Summary    

• An exciting opportunity for an analytical and attention-to-detail Clinical Reporting Specialist exists in the Reporting and Specialised Projects group. The successful candidate will compile/analyse and review Clinical and Board Reports, Operational and all other Clinical analysis for PPSHA and all clients

Minimum Requirements    

• Grade 12
• Clinical qualification for example nursing
• Data analytics qualification will be an advantage.
• Industry/legislation and regulations essential
• ISO Principles
• Essential: Medical Scheme administration/managed Healthcare experience 3+ years
• Essential: Reporting experience
• Reporting programmes: QlikView, Yellow fin, SQL will be an advantage.
• Essential: Advance Excel skills including calculations, pivot tables/V/X lookups etc.
• Essential: Advanced Microsoft Word

Duties and Responsibilities    

• Extract data and compiling/reviewing of Clinical/Board reports as per the SLA.
• Extract data and create standard operational data reports as per SLA.
• Extract data and create ad hoc operational data reports as per client specifications.
• Analyse data and report possible risks to the clients as well as provide recommendations.
• Proactively identify and manage potential problems/escalations within clinical data with appropriate resolution plans.
• Provide data/reports/analysis as required by PPSHA and/or Client.
• Consult to business areas around fundamental components required to manage operational risk and deliver initiatives in accordance with business requirements to ensure delivery of quality care.
• Implement best practice protocols to ensure quality patient care that is cost effective and accessible.
• Keep abreast of new developments within the Healthcare industry.
• Identify and implement new projects related to clinical improvements.
• Reviewing and creating of Work instructions applicable to Reporting and processes.
• When required, attend healthcare/data analytics workshops to keep the company abreast of changes in the industry with regards to reporting and trends.
• Provide proposals to the client and participate in negotiations when required with service providers in order to assist the Schemes with the cost-effective management.
• Provide input and support to the Clinical Committees, MHC meeting and other committees as and when required.
• Compile documentation and assist with the Council for Medical Schemes enquiries where clinical data is required.
• Data validation, testing and quality assurance.