Job Vacancies at RetailNext

What you will do in this role:

• Prepare GL entries related to Prepaid, Fixed Asset, and Cash for multiple entities
• Manage monthly bank statements
• Prepare Ramp card expenses and check for proper coding for NetSuite import
• Manage fixed assets activities, including addition, disposals, depreciation, impairment and movement of fixed assets
• Manage expense report related inquiries
• Perform month end close functions:
• Prepare amortization and depreciation journal entries in NetSuite
• Prepare various allocation entries and assist in setting up allocations schedules
• Prepare expense accrual entries related
• Prepare entries for unrecorded expenses
• Prepare BS reconciliations including prepaid, fixed asset, corporate credit card accrual and clearing, inventory received but not invoiced
• Assist in updating information of inventory adjustments
• Assist in MoM flux analysis for assigned accounts
• Assist with financial audits and tax provision
• Assist with quarter and annual inventory count
• Document procedures of assigned tasks for audit and training purposes
• Evaluate existing processes and make recommendations for improvement to enhance efficiency and ensure sufficient internal controls.
• Special projects as required and assist with other duties as assigned, including but not limited to:
• Process and procedure documentation
• Account clean-ups

What are we looking for:

• Bachelor's degree in Accounting or relevant domain.
• 1-3 years of accounting work experience.
• Fluency in English - oral and written.
• Excellent knowledge of MS Office
• Experience with NetSuite

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RetailNext is seeking a Backend Engineer for the Smartops team to help us build our cloud analytics distributed system. We integrate with 3rd party systems such as NetSuite and SalesForce as well as the main RetailNext product to facilitate the processes around delivering RetailNext as a product to our customers.

We are looking for Engineer preferably with experience in distributed systems or data processing at scale. We write our backend code in Go. Our Cloud services reside at Google Cloud Platform and operate with Google Cloud Spanner, Cassandra, Elastic, and Google Cloud Storage as data storages; Kafka and PubSub as message queues.

At RetailNext we use Continuous Deployment (paired with Terraform/Puppet for infrastructure operations) - our code ends up at Production environment very soon after you’re done writing it.

Who you are:

• Strong in at least one of Go, Ruby, Javascript, C/C++ or Python;
• Several years of backend or backend-like development experience;
• Spoken English;
• SQL and advanced experience with any relational DB.

Bonus points for:

• Production experience with Cassandra, Elastic, Kafka, Terraform, Puppet, etc.;
• Experience with a project that used continuous deployment or (specifically) Kanban;
• Work experience in DevOps or infrastructure automation.

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What you will be doing: 

• Resolution of the most complicated customer issues escalated by Helpdesk and L1 support teams
• Phone calls with customers helping to fix issues faster
• Coordinating support process with Helpdesk and L1 teams
• L1 and Helpdesk teams mentoring
• Updating product documentation
• Support process automation
• Custom tools development for RetailNext customers (API, data import/export)
• Custom reports creation

Qualifications:

• Practical programming experience (Python/Powershell/Linux Shells)
• Data analytics (Pandas, NumPy, Jupyter)
• Version Control Systems
• Jira software/Jira Service management
• Networks and troubleshooting experience (TCP/IP, tcpdump/wireshark/etc)
• Cloud environment (AWS, GCP, terraform, etc

Skills:

• Review customer reporting such as KPIs and SLAs to ensure successful support of key customers
• Have excellent communication skills and interact in a professional manner and be responsive to all contacts internal or external
• Adjust effectively to working within new work structures, processes, requirements, or cultures based on the needs of each of your clients

Knowledge:

• Knowledge of how to provide support metrics and audit reports to customers so that this can be done when needed
• Knowledge of customer service principles and practices to that you can deliver a quality service to customers
• Effective listening skills so that you can answer questions chrome customers efficiently

Talents:

• Ability to maintain an extremely high level of customer satisfaction so that you can manage difficult customer situations and conversations
• Must be able to identify and understand process issues, problems, and opportunities so that we can constantly improve support
• The ability to be empathetic to customers needs so that we can make them feel supported
• The ability to be direct in your communication so that customers understand our expectations of them
• The talent to work collaboratively in a team and give suggestions without condescending team members

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About the Role:

An Accounts Receivable Accountant is responsible for the overall financial management of RetailNext’s customer accounts from Invoicing to collections. This position will be the primary financial contact with their assigned customers regarding all Accounts Receivable matters and transactions. 

What you will do:

• Assume financial responsibility for customers contractual obligation to RetailNext
• Ensure the timely and accurate invoicing of all customer goods and services received
• Provide timely follow up to ensure customer payments are received in a timely fashion
• Perform account reconciliations where necessary to resolve customer disputes
• Interface with the Sales and Operations teams on all customer related issues
• Interface with the San Jose AR Team as necessary
• Prepare and provide customer statements as necessary
• Prepare credit memos for approval and post as necessary
• Prepare recommendations for bad debt write-offs to San Jose AR Team
• Provide support to cash application process as necessary
• Update and maintain all customer records and information related to AR Management
• Ensure the assigned customers AR Ageing is maintained to acceptable levels
• Provide management reports as requested
• Attend customer meetings as requested
• Assist with Information Technology enhancements as necessary
• Attend Global AR Meetings as necessary

Role Requirements:

• Proficient in Microsoft products (Excel/Word)
• Proficient in SalesForce and NetSuite Software
• Understanding how invoicing works and assisting in properly resolving invoicing issues
• Ability to effectively communicate with customers to address invoicing inquiries
• Ability to work and address customer inquiries in timely manner 
• Able to ensure customer information is consistently up to date and make edits when needed
• Ability to work closely with the Sales team through potential customer issues such as past due invoices, missing information for SOs, etc.

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We're looking for a Product Manager with a strong technical background and proven product management skills to join our team. You’ll work with nearly everyone in our company to build the tools that will transform the way people shop and the way retail business is run.

We work in a continuous-deployment environment. Customers will use the features you design right away: you’ll get quick feedback, and your work won’t sit for months waiting for a release.

 Responsibilities:

• Create, refine, and prioritize requirements for our cloud-based retail analytics product based on inputs that you gather from internal and external stakeholders
• Manage the design of the user experience, with an emphasis on data visualization and analysis
• Measure and improve the performance and profitability of our solutions by working with operations and support teams
• Represent the voice of the customer in daily conversations with engineering teams

Ideal Requirements:

• Minimum 5+ years Product Management Experience
• Experience with application UI-UX design
• Experience putting together high-quality requirements for complex software features based on a deep understanding of user needs
• A desire to work in a high-growth environment
• A love of interacting with people inside and outside of the company, not locked away in an office writing PRDs that nobody will read
• Experience with agile/lean software development practices
• Excellent English verbal and written communication skills
• Curiosity and a growth mindset

Bonus points:

• Software development or computer science background
• Analytics and data science expertise
• Retail experience

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About the Role:

RetailNext’s Global Channel Manager’s role is to own and drive revenue for our ever-expanding partner program. In this impactful leadership role, you will help to set and drive strategy to grow our Partner Network by identifying, closing, onboarding and managing strategic relationships.

What you will do in this role:

• Create and execute a strategic plan to help our channel partners be successful in creating sales opportunities and closing business for RetailNext
• Build and maintain strong professional sales relationships with RetailNext's current and future channel partners
• Develop monthly and quarterly strategic initiatives that will result in increasing the channel partner monthly bookings achieving and surpassing channel partner revenue goals
• Work with internal teams to build out programs which train our channel partners on RetailNext’s products and help them position them in their markets and with their clients
• Own regularly scheduled training program for existing partners which are up to date with the latest RetailNext Sales and Technical trainings.
• Identify, sell, research, qualify, and recruit Partnerships assisting Field Sales to surface opportunities
• Develop processes and best practices within the Channel organization to operationalize the partner program and implement the program with Partners
• Update, refine, and coordinate activities associated with Partner selection, development, and refinement maintaining updated and current information throughout
• Participate in team meetings on a weekly and ongoing basis to guide and evolve Channel strategy
• Create and analyze Salesforce reports identifying issues that may contribute to success or shortcomings and take any corrective action required
• Keep current with our product release information including sales materials, product roadmap, features, applications, and competition and disseminate same through partner network as appropriate
• Perform quarterly business metrics review – QBR and analysis of each Partner Partner’s performance
• Participate in territory business reviews focused on demand creation, sales growth, and partner sales development
• Collaborate with Marketing to develop monthly and quarterly strategic initiatives that increase Partner outreach and acquisition

What are we looking for:

• Previous experience having built, managed and implemented a Channel function in a SaaS or other Software entity
• Direct Channel specific sales experience with complex enterprise software or SaaS solutions
• An Executive presence and the ability to build relationships up, down, and across partner organizations
• Strong consultative selling skills, you excel at showing the ROI of a product when your pitching to prospects
• Determined and goal oriented you have a high personal drive and operate with integrity and energy
• Strong organizational, decision-making and qualifying skills; able to reach prospects creatively, positioning products while handling objections
• Strong analytical skills and the ability to think outside of the box
• Ability to present ideas and solutions to many audiences including senior management
• Can work cross functionally in many areas without being constrained by your job function
• Collaborative, upbeat work ethic where you can take ownership and have fun
• Excellent decision-making skills with a knack for identifying, prioritizing, and articulating the highest impact initiatives
• You excel and thrive in a dynamic fast-paced, start-up team where you run with things autonomously with limited supervision and guidance