Job Vacancies at Sanlam

What will you do?
This role is responsible for a range of clerical duties related to the Sanlam Group Risk Member management process.

Key Responsibilities

• Preparing of member data for uploading and processing on the relevant Administration platform.
• Performing calculations of member benefits. Knowledge of flexible risk benefits will be an advantage.
• Identifying members for medical underwriting.
• Maintaining of member records.
• Liaising with intermediaries and clients.
• Capturing of management information onto the relevant Group Risk management controls.
• Reporting, on all aspects of the Member Management Administration process, relating to own portfolio, at daily, weekly, monthly and quarterly intervals.
• Handling problems and complex enquiries regarding Risk products in the designated sphere of responsibility.
• Ensuring that processing is completed within the required turnaround times and that it complies with all appropriate product and legislative rules and requirements.
   

Qualifications and Experience

• Strong numerical and analytical ability
• Matric Accountancy & Matric Mathematics
• 2 to 3 years’ working experience in Group Risk Administration will be a distinct advantage

Knowledge and Skills

• Group Risk Product knowledge
• Strong Excel Skills – Advanced
• 2 to 3 years administrative experience in an Employee Benefits environment

Core Competencies

• Cultivates Innovation by creating new and better ways for the organisation to be successful.
• Client Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Resilience - Rebounding from setbacks and adversity when facing difficult situations.
   

Personal Attributes

• Organisational Savvy – Maneuvering comfortably through complex policy, process and people related organizational dynamics.
• Manages Complexity – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
• Drives Engagement – Creating a climate where people are motivated to do their best to help the organisation achieve its objectives.
• Business Insight – Applying knowledge of the business and marketplace to advance the organisation’s goals.
• Displays Care – Showing care and consideration to our clients that extends beyond professionalism.
   

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

• The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.

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What will you do?
An exciting new opportunity exists in the MiWay Actuarial Fraud & Claims team. We are continuously looking to enhance operational efficiencies and improve claims performance. Come join the team and be part of the challenge. 

What will make you successful in this role?

• Bachelor’s degree in Actuarial Science, Mathematical Statistics or related field 
• Deliverables include, but will not be limited to
• Data gathering and analysis with a focus on claims fraud
• Development, implementation and ongoing evolution of fraud models
• Building and monitoring claim related reports and metrics
• Liasing with the claims department to find new opporutnities to improve operational performance

 
Competencies Required

• Analytical and critical thinker with a curious mind
• Attention to detail
• Understand the underlying statistical theory used for model building (GLM and others)
• Programming skills in MS SQL, Oracle, Python, or R would be advantageous
• Agile and willing to change priorities as business needs change
• Able to work individually and in a team

 
Knowledge and Skills

• Actuarial Problem Solving
• Issues management
• Data collection
• Business analysis

Personal Attributes

• Self-development - Contributing independently
• Interpersonal savvy - Contributing independently
• Nimble learning - Contributing independently
• Tech savvy - Contributing independently
• Build a successful career with us
• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Deadline to apply is 28 May 2021

Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

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What will you do?
Santam’s Operation’s department has an exciting new role and position available for a Case Owner who will be based in the Service Centre team within the Commercial Contact Centre, Bellville.

The Case Owner will manage the Brokers experience by providing a dedicated service for high value requests from quotation through inception, amendments to renewal of the policy. The Case Owner is fully responsible for a specific portfolio; this includes regular engagement with brokers when it is required as well as the key stakeholders from Broker Services, Risk services and Claims.

Key Responsibilities

•     Provide a dedicated service to the brokers of a region, focussing on the high value policies.
•     Understand the different Santam commercial offerings to provide good and proper advice to our brokers.
•     Build strong relationships with the relationship manager and technical manager. 
•     Understand the risk exposure for Santam and provide solid underwriting advice to key stakeholders.
•     Ensure corrective underwriting actions by incorporating and discussing risks with technical manager, risk services and relationship manager. 
•     Manage the referral process for above mandate requests. Ensure high levels of engagement by providing brokers with continuous feedback.
•     Identify trends and inaccuracies in specific portfolio and take the necessary corrective action and or provide feedback to broker services and risk services.
•     Ensure data quality
•     Manage a team of insurance consultants
•     Compile reports per Broker for discussion including trends and deviations from process
   

What will make you successful in this role?

•     Matric completed
•     Relevant Insurance Related Qualification
•     FAIS compliant
•     More than 5 years Commercial Lines experience    
•     In-depth knowledge of the different Santam Commercial offerings 
•     Working knowledge of reinsurance
•  

Skills

•     Computer Literate (MS Office Package),
•     Relevant System Knowledge (PolicyCenter WebE, CRM),
•     Underwriting, 
•     Compiling and Analysing data 
•     Understanding of operations management
•     Strong insurance knowledge
•     Ability to transact in the full value offering of service centre
•     People management skills
   

Knowledge and Skills

• Customer Service
• Reporting and Administration
• Quality, compliance and accreditation
• Business Processes
• Services knowledge
• Personal Attributes
• Communicates effectively - Contributing independently
• Decision quality - Contributing independently
• Manages conflict - Contributing independently
• Optimises work processes - Contributing independently

Build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

• The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.

go to method of application »

What will you do?

• Activity management of representatives.
• Prospecting for Representatives.
• Production management on a daily basis concentrating on quality and quantity.
• Conducting training - Theoretical and practical in field.
• Facility liaison.
• New facility identification.
   

Qualification & experience

Grade 12

• meet the qualification requirements in line with their DOFA:
• Individuals who joined the industry prior to 2010 must have obtained their 30 or 60 credits or alternatively obtained a full qualification as per the FSCA’s list of recognized qualifications.
• Individuals who joined the industry from 2010 must have obtained a full qualification (120 Credits at NQF Level 4 for Categories B1 and B2) as per the FSCA's list of recognized qualifications at the point of recruitment.
• It would be advantageous for the individual to meet the following criteria but not compulsory: In order to register for the Retail Pensions Category the Manager must have obtained a full qualification (120 Credits. at NQF level 4 would be required and NQF level 5 would be advantageous Categories B1 and B2) as per the FSCA's list of recognized qualifications at the point of recruitment.
• RE 5 required from date of appointment)
   

Class of business (COB):

• Should the candidate have been deemed Fit and Proper for Tier 1 by 01 April 2018, the candidate is then deemed competent for Class of Business. All applicants that were still under supervision for any competency requirement pre or post 01 April 2018 will be required to have obtained Class of Business prior to appointment. If a potential candidate has not completed Class of Business they are still deemed to be under supervision and cannot be appointed as a Sales Manager.

Knowledge and skills

• At least 2 years sales experience of which at least 1 year must be within the financial services industry (Cat B1/Cat B2/Retail Pensions)
•  A minimum of one year management experience    
•  Where the appointment is an internal appointment, past performance must be checked to ensure that all company criteria was met
   

Personal qualities

• Good leadership skills.
• Entrepreneurial with good business acumen.
• Strong action orientation
• Good written and verbal communication skills.
• Ability to make decisions.
• Initiative and innovativeness.
• Planning and organizing.
• Achievement orientation.
• Negotiation skills.
• Coaching and enabling skills
   

Our aim is to help you build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Turnaround times

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

go to method of application »

What will you do?

We currently offer successful candidates an opportunity to enter the Financial Services Industry to be trained as a Manager to be part of our dynamic management team.

We are looking for candidates with leadership potential, seeking experience and mentorship from established individuals in the Financial Services Industry.

The programme is structured over a 12 month period and will guide the candidate through a process of training, mentorship, on- the- job coaching, functional assignments and focused business exposure within a dynamic and fast paced environment in order to groom and prepare the candidate for success.

Output/Core Tasks:

Your success will come from:

• Successfully completing training related to position of financial adviser
• Successfully completing training on support structures and processes
• Successfully completing (first line) formal management training
• Undergoing rotation and exposure to different positions within the region
• Receiving coaching and mentorship by existing management
• Successfully completing specific assignments and projects
• Receiving exposure to executive management team.

What’s in it for you?

• Unique remuneration structure that will see you well rewarded for your success
• Get to manage your own income
• Work with visionaries in the industry who value entrepreneurship and creativity
• Represent one of the top well-respected South African companies
• Be invested in and grow your talents                                                                    

What will make you successful in this role?

Qualification & Experience

• Matric or equivalent qualification
• A valid driver’s license is a requirement for this position
• Fluent in English
• Commerce or Legal degree is a prerequisite
• Previous business experience in the industry, preferably within the distribution environment
• Previous management experience within the industry and/or a leadership qualification (e.g. MBA, Management diploma, etc.) can be an added advantage, but is not a pre-requisite (should you have previous industry related experience, you must meet FAIS requirements)
   

Knowledge and skills

• Leadership skills, including the ability to motivate and develop people
• Exceptional interpersonal, communication and relationship building skills
• Confident, assertive and persuasive ability
• Target driven and a self-starter with an entrepreneurial mind set

Sales skills/orientation

Personal qualities

• Cultivates Innovation
• Client Centricity
• Drives Results
• Collaborates
• Flexibility and Adaptability
• Develops Talent
• Business Insight
• Communicates Effectively
• Decision Quality
• Treating Customers Fairly
   

Process for applications:

The closing date for applications is 20 May 2021.
The recruiter reserves the right to withdraw the advertisement prior to the closing date or to allow further applications to be submitted after the closing date indicated.