Job Vacancies at Sun International

Job Purpose

• The Groups & Events Co-ordinator will be responsible to be the primary client contact for the successful planning, co-ordination and delivery of all events and conferencing across the business unit property with the objectives of creating a public image and the reputation of the business unit’s brand as the conferencing venue of choice.

Education

• Grade 12
• 3 year Diploma in Hotel Management is preferred

Experience

• 1 – 2 years experience in a hotel environment
• Proficient Computer Skills (MS Office / Opera)

Experience in event management an advantage

• Skills and Knowledge
• Events Planning & Co-ordination
• Events Management
• Strong English Verbal & Written Communication Skills
• Business Acumen
• Networking skills
• Financial awareness
• Emotional resilience and ability to handle pressure

Key Performance Areas
Co-ordinated Groups & Events

• Co-ordinate & sell logistical arrangements as per event itinerary i.e transport, accommodation, food & beverage with relevant stakeholders and departments across the business unit
• Conduct site inspections with client’s with regards venues and facilities
• Have an up-to-date understanding of facilities and products available for events and conferencing
• Attend pre-event meetings and work with client to understand their event and conferencing requirements 
• Offer solutions in line with client requirements and facilitate requirements with third party suppliers including menus, décor, flowers, set-up, music, etc. where required
• Use any opportunities to upsell on the event
• Include billing instructions for the event on the function sheets, and track expenses
• Compile function sheets and distribute to relevant stakeholders and departments
• Record all correspondence from a company perspective to ensure brand is maintained
• Resolve any problems and queries in accordance with contract stipulations, and escalate when required

Delivered Groups & Events

• Compile the running order schedule to accurately reflect customer requirements
• Check that the venue set up meets technical (lighting, sound) and customer requirements
• Check the set-up requirements for entertainment, catering, décor, etc. in line with customer requirements and facilitate any necessary changes with relevant operations
• stakeholders (e.g. F&B, Banqueting, Entertainment, etc) at least 1 hour prior to start of event.
• Log calls with maintenance or IT to ensure resolution of any technical faults
• Communicate regularly with relevant stakeholders and relevant departments with regards potential problems, challenges and changes
• Escalate any issues / challenges being experienced
• Update any final amendments to function sheets and ensure the distribution to all event stakeholders
• Complete post event administration including: event information documents, arena attendance figures and billing.

Stakeholder Engagement

• Communicate with clients to understand their needs, event opportunities, as well as any challenges encountered during the planning and co-ordination of the event
• Communicate with suppliers / contractors with regards requirements for specific events / conferencing, leveraging relationships to optimise the event within the set budget
• Partner with suppliers in design and delivery of the conferencing / event requirements
• Liaise with multiple departments in the co-ordination and execution of conferencing and events including F&B, security, gaming, etc.
• Liaise with events and banqueting management to evaluate the post-mortem of the event.

Equity

• Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

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Job Purpose

The Cashiering Supervisor is responsible to supervise staff that provide a frontline customer service experience at the Cash desk areas on the gaming floor and to assist with supervising count and cash-up processes as required, ensuring operational excellence, procedural compliance, and guest service satisfaction.

Education

• Grade 12

Experience

• Minimum of 3-year cash desk / count experience, preferably in the gaming industry
• Experience in a supervisory position in the cash handling industry is an advantage
• Meet the requirements for a key gaming licence
• Ability to work shifts that meet operational requirements

Skills and Knowledge

Core and Personal Behavioural competencies:

• Relating (connecting; valuing diversity and interacting)
• Maintaining focus
• Acting with energy and enthusiasm
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking (accuracy in the handling and recording of transactions)
• Following Instructions
• Emotional maturity
• Honesty in the handling of cash

Technical / Proficiency competencies:

• English verbal and written communication skills
• Numerical skills (calculations)
• Cash / credit transaction knowledge and administration
• Cash-up procedures and administration
• Count procedures and administration
• Detect fraudulent currency
• FICA threshold and suspicious transaction reporting
• Cash desk equipment usage and maintenance
• Basic computer skills
• People Supervisory skills
• Rostering (Kronos)

Key Performance Areas

Floor Supervision

• Supervises the shift
• Conducts rostering and duty allocations
• Handles Shift briefings / handovers / shift reports / disputes
• Action surveillance audits to correct reported discrepancies, and escalate computer related queries to relevant parties
• Secure cashiering and count areas
• Check cash desk, count and cash-up areas and ensure all equipment is functioning and ready for service, escalating any issues
• Check cleanliness of customer service areas
• Conduct daily cash desk reconciliations; log any variances and report these to management
• Complete supporting documents
• Review duty checklist, prioritise and action as needed
• Maintain cash levels during service to mitigate risk and cater for demand
• Report and investigate error tracing or cashier variances with Surveillance
• Obtain all requirements for establishing Cheque Cashing Facility Applications
• Verify suspicious transactions and report as required
• Cash-up and sign off of cashier floats
• Assist with complicated and escalated transactions
• Complete daily shift report
• Transactional requirements and responsible gambling information are displayed at all customer points as per regulations.

Supervised Cash Desk Standards

• Communicates and monitors compliance to the standard operating procedures to the cash desk and count teams to ensure everyone has a sound understanding of expectations
• Reconciles and resolves pay-out exceptions and variances
• Conducts audits at the cash desk daily in line with standard operating procedures – reports balance back to actual.
• Retrieve overpaid monies
• Supervise cash levels to meet demand
• Log all error tracing / cashier variances
• Handle or escalate suspicious transactions as per legislated requirements.
• Reconcile Forex and conduct banking
• Completes exception reports/ journals as per SOP

Count Supervision

• Supervise the count as per ICS
• Capture data into the casino management system
• Ensures the appropriate collection of slot machine drop boxes.
• Supervise the sorting, counting, strapping and recording the contents of slot drops
• Compare information contained in drop boxes to data stored on computer terminal.
• Supervise the reading and recording of slot machine meters.
• Record and file documentation

Cash-up Supervision

• Check and sign for the change float and other floats held in the safe at the start of the shift
• Supervise the cash-up as per standard operating procedures
• Facilitate the secure collection of cash and credit transactions and floats, ensuring credit card slips are accompanied by a settlement slip.
• Supervise and sign off the sorting, counting, sealing and recording of contents to the vault in preparation for banking, ensuring seal numbers are accurately recorded
• Supervise and sign off banking of daily cash takings by the vault aid
• Verify suspicious transactions and report as required
• Cash-up and sign off on the day’s cash-up
• Supervise and sign off the clearance of Auto Safe machine as stipulated in SOP.
• Float reconciliations variances must be investigated and resolved immediately.
• Record and file documentation and report on error tracing or cash-up variances
• Record and submit to Revenue Controller, cash-up officers shortages for payroll deduction

People Supervision

• Supervises employees to ensure that staff uniform, hygiene and appearance is maintained
• Conduct performance contracting, reviews and development discussions with staff
• Identifies performance gaps and conduct coaching and on job training
• Identifies and addresses misconduct issues
• Keeps records of coaching discussions
• Develop, update and communicate departmental procedures and controls to all staff

 Delivered Customer Experience

• Monitor service standards and staff: to ensure all guests are treated with courtesy and respect at all times
• Shift handover ensures that staff can provide customers with relevant service
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Report on any issues experienced and solutions executed 

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Job Purpose

• The SHE Officer will be responsible to work with key stakeholders within the business to promote a SHE culture and coordinate Safety, Health and Environmental projects and governance by aligning unit operations with the Business Unit Strategy, legislative requirements and regulations

Education

•  Grade 12
• 3-Year B Degree in Occupational Health & Safety or Environmental management is an advantage
• Certification in Environmental Management (ISO 14001/IEMA)
• Certification in Health and Safety Management (ISO18001)

Experience

• 3 years experience in occupational health and safety and / or environmental management
• Exposure to the gaming and hospitality industry SHE requirements is an advantage

Skills and Knowledge

• Occupational Health & Safety Act
• Environmental regulations
• Inspections
• Investigation skills
• Report writing
• ISO system
• NOSA system
• Proficiency in MS Office
• Project management skills

Key Performance Areas
SHE Compliance

•  Compile control standards, checklists and tools to be used by the business on SHE requirements (against regulations)
• Collaborate with business areas to identify SHE risks that exist within operational areas to identify and evaluate hazardous conditions and practices in the workplace
• Conduct and coordinate on-site inspections and checks of various operational areas within the unit to audit physical conditions and safe work practices in line with        regulatory requirements
• Maintain SHE legislative registers in line with regulatory requirements
• Co-ordinate regular internal and external audits against standards and ensure relevant preparation is complete
• Complete relevant administration and documentation and update physical and electronic records in line with requirements of ISO 14001 and OHSAS 18001
• Organize formation and educate SHE teams on requirements and regulations
• Complete reports / minutes/ presentations / departmental documents from SHE Committee meetings
• Follow-up and measure the implementation of recommendations and remedial action Incident Investigations

SHE Project Co-ordination

•  Co-ordinate schedules and action plans for SHE projects and initiatives to improve and maintain standards
• Communicate objectives and plans to business operations for implementation, providing the necessary ideas, tools and support for implementation
•  Facilitate the preparation and logistics of projects or initiatives to be implemented
•  Participate in the execution of projects and initiatives and be present during implementation
• Record all information, related documentation and spend with regards to the initiatives and file according to standards
•  Report on progress, successes and challenges

Incident Investigations

•  Investigate and report on accidents and incidents that have occurred in business operational areas.
•  Facilitate the compilation of documentation and report on SHE incidents and accidents in business operational areas.
•  Communicate incidents and accidents to necessary internal stakeholders via Non Conformance system
• Update the SHE management system

Reporting

•  Compile reports on SHE initiatives, incidents and statistics across the Group.
•  Analyse and review statistics relating to absenteeism, occupational health risks and injury reports
•  Recommend and implement preventative actions to minimise risk into the future
•  Identify and escalate non conformance as per Act, Regulations and company policy

Stakeholder Relationship Management

•  Maintain regular communication (e.g. communicates product performance) with business areas and SHE Committees within the business operations to gather relevant data  and information
•  SHE objectives, standards, procedures and initiatives are communicated to internal stakeholders
•  Feedback any issues of non-conformance to management
•  Be the contact for SHE auditors for SHE audits within specific business operations

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Job Purpose

• The Hotel Duty Manager is responsible for the monitoring, management, and delivery of the customer experience and product offerings by internal employees, business partners, and concessionaires across the hotel operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes/queries are resolved and that the customer experience provided within the designated areas/departments are professionally executed in line with Sun standards and legislative requirements.

Education

• 3-Year Hotel School Diploma or equivalent

Experience

• Minimum of 5 years experience with 3 years in a management position in the hospitality industry
• Previous experience in duty management is an advantage
• Work conditions and special requirements:
• Must be able to work shifts in line with operational requirements (including weekends and public holidays)

Skills & Knowledge:

Core behavioral competencies

• Analytical skills
• Attention to detail
• Working with information (agreements, laws, regulations,statistics)
• Reviewing / evaluating information and data
• Decision-making
• Planning
• Influencing & Advising skills
• Emotional resilience
• Customer centric
• Networking and relationship building
• Innovation & continuous Improvement

Technical/ proficiency competencies

• Corporate & industry knowledge
• Quality Assurance
• Housekeeping Product knowledge & standards
• English written and verbal communication skills
• Proficiency in MS Office Suite  
• Business Acumen
• Report writing
• Contract management
• Knowledge and application of legislation relating to Safety,
• Health and the Environment

Key Performance Areas
Hotel Duty Manager:

• Implement the Customer Value Proposition and enhance the customer experience at important touchpoints in the customer’s journey from arrival until departure throughout the hotel
• Conduct shift briefings and handovers and communicate objectives and promotions to the team and key stakeholders to ensure optimal execution and synergy throughout the experience
• Compile plans and manage the execution of any new projects and offerings for the hotel Facilitate and be available to ensure the overall smooth running of hotel, promotions, etc. including transport, promotion set-ups, troubleshooting in various areas. 
• Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers 
• Oversees staff appearance and front of house appearance/ functioning of equipment and systems 
• Maintain operational standards across the property (e.g. housekeeping, maintenance, etc)  Follows up on any maintenance / technical equipment fault logging with the Technical departments until resolution 
• Ensure the collateral in public areas is professionally presented
• Act as a Manager on Duty for all guest queries / concerns and resolve these efficiently and professionally
• Complete shift reports

Compliance Management:

• Collaborate with tenants and service providers to review standard operating procedures and service level agreements to be achieved 
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business. 
• Conduct weekly walkabouts of all front-of-house and back of house areas to monitor SHE and standards compliance
• Facilities are maintained in accordance with group and unit standard operating procedures and reflect the attributes of the brand 
• Monitor audit results for all operations including service providers and business partners and address any non-compliance
• Monitor the storage of stock and operating equipment and processes
• Collaborate with various stakeholders across the operation to address and resolve areas of concern and enhance standards from an overall facilities management and customer experience perspective

Customer Experience Management:

• Ensures that guests are treated with courtesy and respect at all times 
• Interact with guests and provide professional service standards and solutions
• Handle any escalated complaints, disputes and suggestions as required
• Engage with customers and provide a customer experience on the floor that will support brand loyalty ensuring SI as the brand of choice 
• Be present on the floor during service / promotions or functions
• Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
• Monitor customer feedback on various omni-channels to understand and resolve any challenges being experienced; and where necessary manage the resolution of customer queries and complaints from the various channels; ensuring all customers receive a response and feedback
• Make recommendations of improvements to products and service offerings in line with trends in the industry ensuring that the product offerings are innovative and fresh

People Supervision:

• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures 
• Identification of employee training needs 
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Supervise employee relations within the hotel
• Staff communication and motivation
• Performance contracting, reviews and development
• Assist in providing resources and removing obstacles  to performance  Onboarding of new staff members

 
Stakeholder Relationship Management:

• Provides relevant guidance and support to operational teams and stakeholders  Maintain relationships with service providers and business partners ensuring there is alignment on service requirements and standards
• Informs department / staff of information required to perform the duties and relevant operation effectively 
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
• Communicates any special guest requirements or events to other relevant operating departments
• Provides feedback and reports back to Unit management on the performance, progress and challenges within the various business areas including F&B, housekeeping, maintenance, etc.  

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Job Purpose

• The Maintenance Operations Supervisor is responsible to supervise the maintenance team in their daily activities in the various areas of the business unit with the aim of maximising machine, infrastructure and facilities availability, including the maintenance and repairs of buildings; through to the planning, allocation and delivery of jobs including the implementation of capital maintenance and development projects for the unit in line with defined plans viz upgrades, aligned to company, legislative and grading standards.

Education

• 2-Year Engineering diploma in either the mechanical or electro technical (heavy current) fields with an academic qualification of at least T3 or N5 or equivalent OR
• 4-Year Degree in Mechanical or Electrical Engineering plus a GCC in mechanical / electrical engineering is an advantage
• Wireman’s licence
• Preferably registered with the SAFMA / other accredited facilities / engineering bodies

Experience

• Minimum of 5 years’ experience including a minimum of 3 years’ experience in a maintenance supervisory environment
• Project management experience
• Experience in managing contractors / suppliers

Skills and Knowledge

• Ability to work shifts that meet operational requirements
• Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements

Key Performance Areas

• Delivered Operational & Preventative Maintenance Plans
• Maintenance Operational Supervision
• Project Supervision
• Maintenance Standards & Governance
• People Supervision
• Project management
• Electrical engineering high and medium voltage distribution systems
• Working experience of SHE legislation and standards
• Proficiency in MS Office, IFS
• Be able to install, repair, adjust, maintain, and troubleshoot electrical equipment and its components
• Electronic Systems and electronics
• Knowledge of Mechanical pumps; HVAC, compressed dry air systems, chilled water systems and gas systems
• Environmental management systems and legislation