Job Vacancies at The Aurum Institute

Work Description

The SQIA will provide technical assistance and oversight to the grant leadership with regards strategic design and implementation of all grant QI projects and strategies.   They will oversee the QI capacity building of both internal staff as well as Department of Health colleagues.

Technical Work Responsibilities

• Develop and implement the Quality Improvement Strategy
• Provide leadership in operational, system and process improvement, utilizing continuous improvement methodologies to support decision making.
• Proactively engage with staff and DoH colleagues, to identify opportunities for improving implementation of quality improvement initiatives.
• Oversee the continual monitoring and adaptation of activities to ensure improved outcomes.
• Report on improvement initiatives  
• Coach teams on topics related to continuous improvement and quality.
• Ensure the spread of all tried and tested changes.
• Oversee the development of best practices stemming from QI initiatives.
• Oversee high-level coordination and manage relationships with stakeholders involved in districts QI projects and foster collaboration between provinces.
• Representation on the relevant national QI committees and forum.
• Support the development/revision of guidelines, clinical and management training modules, tools, SOPs to guide baseline assessments, and ongoing monitoring and supervision of QI initiatives.

Duties:

• Manage external stakeholder buy-in
• Maintain good working relations amongst all key stakeholders.
• Maintain good communication with all key stakeholders through appropriate reporting systems.
• Maintain good working relations with all relevant Aurum Departments by developing and maintaining effective operating and reporting systems.
• Develop and maintain effective strategic relationships with all key programme managers by effective communication and monthly reporting.
• Routinely inspect all staff assets
• Monitor and manage the use of Company assets.
• Narrative reports submitted each month utilizing the prescribed templates.
• Schedule team activities to demonstrate meeting set targets every month, quarter, year as required.
• Utilize QI technical skills to support the strategy implementation and achieve work plan targets.
• SQIA & Team adheres to the timesheet completion.
• Manages the team which meets all operational deadlines by supporting them with skills and tools which enable them to do so.
• Schedule and attend Meetings, Learning sessions, Support visits, QI Summit
• Submit regular reports to stakeholders on QI activities completed by the supported teams.
• Submit monthly reports.
• Attend key meetings and training.
• Collaborate with the relevant internal stakeholders and offer QI technical input/support.
• Manage the Driver Diagram
• Implement Training of Trainers, Support visits, Strategic review meetings
• Conduct performance management reviews for all staff as required.
• Management skills transfer to relevant staff.
• Development of a staff succession plan.
• Provide technical inputs towards team development and strategic implementation.
• Submit abstracts for relevant conferences and publish Aurum QI work in relevant journals and publications.
• Manage recruitment and continuous skills transfer for all staff when required.
• Conduct coaching as and when required.
• Comply with all safety policies, practices, and procedures according to prescribed legislation.
• Report all unsafe activities to Senior Management/Human Resources
• Adhere to reporting protocol and procedures.

Requirements

Education

• Medical degree, nursing diploma/degree or degree/diploma in any health-related field
• A minimum of 5 years-experience as a quality improvement and/or quality standards development and assessments advisor or a recognized Diploma or Degree in Quality Improvement /Assurance

Experience

• At least 5 years’ experience in managing and leading the QI strategy and staff.
• Improvement Advisor Qualification ideal
• Extensive experience in implementing QI approaches within the South African Healthcare system at facility, sub-district, district, and provincial level.
• Evidence of being able to use and analyze data for improvement and reporting purposes.
• Vast experience in teaching QI methodology and evidence of ability to develop teaching aids.
• Understanding of the South Africa health care delivery system with at least 2 years’ experience in the field of TB.
• Experience in healthcare industry with a specific focus on quality standards and

  assessments and most current Quality Improvement and Quality Assurance.

Requirements

• Proficient personal computer skills including electronic mail, recording, routine database activity, word processing, spread sheet, and graphics.
• Advanced software skills Computer literate: Efficient in Microsoft office, Excel, PowerPoint and SPC software
• Understanding of the South Africa health care delivery system
• Demonstrate knowledge of synthesizing information and presentation, knowledge of evaluation designs in HIV programmes
• Valid Driver’s License.
• Own Vehicle

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Work Description:

The Client Engagement Officer is responsible for providing basic patient-level support to all newly diagnosed patients, and the patients already on HIV treatment, and those beginning their treatment journey. Providing telephonic support and follow-ups. The incumbent should also be tracing Pre-Art, and treatment interrupters with the aim to bring them back and re-engage them to care. They will also be responsible to provide education and information around treatment and care of HIV and or TB.

Providing information and support to Participants (new and existing) in the decanting programme as well as rendering psychosocial support counselling and mentoring on a regular basis resulting in adherence and retention to care.

Technical Work Responsibilities

• Coordinate with healthcare facilities / workers to locate newly identified HIV- positive clients /cases requiring linkage into care.
• Be able to provide simple and relevant HIV/TB information to patients in a clear, convincingly, and understandable manner.
• Accompany the patient through ART initiation steps and ensure timely start on ART.
• Register and maintain all patients on ART into the appropriate data collection registers/tools.
• Coordinate referrals to clinic and community-based HIV care and treatment services, and advocate for accessibility to these services.
• Conduct follow-up communication to deliver support to assigned patients as per case management protocol, such as patient reminders to appointments.
• Create and maintain favourable relationships with Internal and External Stakeholders
• Participate in Counselling Quality Assurance Audits and Competency Assessments
• Provide counselling and mentoring services resulting in the retention of clients in care
• Actively track their cohort of patients to ensure that they are recorded as linked to care in Tier.Net.
• Actively engage with tracers and community-based services to find patients who have missed appointments and ascertain if they are lost to follow up.
• Liaise with clinical teams on any basic clinical guidance that needs to be followed up.
• Record and report all data obtained in the field.
• Continue to maintain contact despite decanting to remote pick up solutions
• Participate in basic facility quality improvement activities to address retention in care system/patient gaps.

Education / Professional Membership

•  Grade 12
•  Post matric qualification - social science or related field
•  Relationship Counselling Certificate
•  Advanced Adherence Counselling Certificate
•  Trained on IACT, Kids Alive, AGL / NAS / AYFS

Advantageous

•  Diploma/Degree in Social Science or related field
•  Valid Driver’s License and own vehicle

Experience

•  At least 2 years’ HIV testing and/or counselling
•  2 years’ HIV and TB community education and mobilisation
•  At least one-year experience in providing support/counselling to HIV Infected Individuals dealing with psychosocial issues that influence Health-seeking behaviour
•  Customer Support Service / client centric training

Other Requirements

•  SA Citizen or valid work permit to work in South Africa
•  Basic computer skills
•  Excellent social kills, team player, performance oriented, and self-motivated
•  Excellent communication skills, listening skills, knowledge retention and the ability to establish effective, trusting relationships
•  Demonstrable empathy, compassion, and an understanding of the cultural and socioeconomic backgrounds in the community
•  Willing to travel within / outside of the local working area
•  Willing to work overtime

 Closing Date: 28th August 2023.

• Provision of initiatives to minimize loss to follow up (LTFU).
• Identification of process inadequacies and recommendations
• Identification and escalation of high-risk situations or unresolved client queries

Requirements

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Description

The HR Talent Management Practitioner II is responsible for providing support and implementing Professional Development activities that focus on Transformational activities such as Training and Development, Performance Management and Talent Management Initiatives within the business. The HR Talent Management Practitioner II supports the analysis, co-ordination, reporting, administration, and implementation of initiatives pertaining to Organisational culture/Wellness programmes, Talent mobilisation, Succession planning, DEIB, People capacity and Organisational development/design (People architecture and Change management).

• Co-ordinate and support Succession Planning activities
• Co-ordinate individual development planning activities
• Analyse the consolidated information on the learning & development programme.
• Support training needs analysis & evaluation based on developmental gaps identified in Transformation.
• Support job analysis and design
• Consult & coach line management in the application of performance management processes.
• Co-ordinate Organisational culture/Wellness programme activities
• Support organizational development interventions.
• Support and assist in developing change interventions.
• Design and present training programmes
• Design and present fun and interactive wellness interventions
• Support and assist with Career pathing, Leadership development and Workforce planning as the liaison between the Corp Ops Division and other operating units and work closely with divisional site managers to understand and meet their needs.

COMPETENCY SET

• Documenting Facts
• Generating Ideas
• Establishing Rapport
• Interacting with People
• Team Working
• Embracing Change
• Meeting Timescales
• Producing output

Requirements

Education

• Honours or master’s degree in business management, Industrial Psychology, Management Sciences, Human Resources, or other related fields.

Experience

• At least five years of experience in Talent Management
• Registered Industrial and Organizational Psychologist (registered with the Health Professions Council of South Africa)

Attributes

• Planning and organising
• Detail orientated.
• Written and verbal communication
• Results orientated.
• Comfortable with training, presenting and facilitating.
• Own car
• Moderate/Excessive overnight travel (up to 30%) by land or air if required.

.Closing Date: 31 August 2023

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Description

Evidence Generation and Strategy Implementation

• Support implementation of SBR projects within the CRD that utilizes existing evidence, or newly generated evidence, to inform R&D and access plans of the needs and behaviours of at-risk populations, healthcare providers, and policymakers.
• Work with research partners and key stakeholders to design and oversee implementation of research studies and maintain a comprehensive and timely understanding of the current landscape, unmet needs, gaps, and critical socio-behavioural issues to support product development.
• Support planning and stakeholder consultations to design SBR portfolio to answer key social science questions.
• Participate in selected Protocol Teams for clinical and epidemiologic studies where SBR questions are included.
• In collaboration with CRD investigators, develop strategic and implementation plans and procedures for SBR research studies.

 SBR Market Insights

• Seek, consolidate, assess, and disseminate key insights from research and analyses.
• Utilize qualitative and quantitative research methods and select the optimal mechanism to gather key insights based on SBR objectives.
• Monitor the broader landscape of SBR projects, together with reporting of progress and metric measures/targets.

Project & Budget Management

• Participate in development of CRD SBR scope of work and monitoring/reporting achievement of milestones. 
• Support the preparation of funding proposals and work plans for SBR-related activities and prepare updates and presentations for donor reporting.
• Monitor progress in workplans and performance metrics, follow up as needed and flag any persistent deviations for remedial action.
• Draft agendas, pre-read materials, summary presentations and meeting minutes for key meetings, as needed.
• Represent department in drafting and monitoring departmental contributions in organizational scorecard.

Execution

• Guide the team and research partners to support the execution of SBR strategy and integration with global access, advocacy, policy, and communications objectives.
• In close collaboration with the investigator/s and other partners, review of protocols, sample plans, research instruments, and assist in IRB submissions.
• Work with teams and collaborating investigators to strengthen internal capabilities for SBR, including mentorship, training, grant writing, and publications.
• Prepare literature, reports, compelling SBR communications and data analytics.
• Represent Aurum CRD externally to showcase leadership in SBR, and to work with the team in sourcing funding for future research.
• Maintains in-depth knowledge about key SBR research topics related to HIV vaccines, new prevention technologies, key populations etc.
• Attends appropriate external meetings and courses to maintain competency and awareness in assigned area and the HIV vaccine community at large.
• Participate in analysis and evaluation of SBR and interpret data using a range of analysis packages.
• Participate in preparation, presentation, and dissemination of results in the form of reports, briefings, research papers and presentations.
• Train site staff in qualitative and quantitative data collection and analysis for SBR

Requirements

• Post-graduate degree in anthropology, sociology, social epidemiology, behavioural economics, global health, public health, or a related field. Masters or equivalent will be beneficial.
• Demonstrated experience in leading the conceptualization, design, analysis, and execution of socio behavioural research studies (Experience with HIV/AIDS and /or sexual and reproductive health SBR research preferred).
• Demonstrated experience with SBR methods, including qualitative, quantitative, experimental, interventional, and mixed method studies.
• Demonstrated experience in analysing qualitative data and reporting.
• Demonstrated experience in compiling standard operating procedures (SOPs) and management of these.
• Demonstrated experience in the development of protocols and research tools. Knowledge in South African IRB submissions for SBR studies would be advantageous.
• Demonstrated experience in manuscript preparation (having published qualitative study data would be beneficial).
• Demonstrated experience in working with diverse and multi-disciplinary teams.
• Strong organizational skills, resourceful, and mature self-starter, experience in building a strong, coherent program and operations in settings with limited infrastructure.
• Proven ability to operate within a scientific, social, medical or clinical research program.

Closing Date: 28 August 2023