Job Vacancies at The Shoprite Group of Companies

Job Objectives    

• Deploy, upgrade, operate, and scale our suite of mission-critical products and services.
• Manage our underlying infrastructure using modern observability tools to ensure application health.
• Manage AWS cloud infrastructure to support our applications.
• Setup CI/CD pipelines to streamline software delivery.
• Collaborate closely with software engineers to create highly operable and maintainable products.
• Engage in and enhance the entire software development lifecycle, from inception and design to deployment, operation, and refinement.
• Implement best practices for Kubernetes, Istio, Golang, and AWS to optimize system performance and reliability.
• Execute Argo canary deployments to ensure seamless feature rollouts and updates.
• Practice sustainable incident response and conduct blameless postmortem.
• Provide end-user support to our engineering team for product-related inquiries.
• Participate in the team's on-call rotation as needed.
• Focus on identifying and resolving performance bottlenecks and implementing performance improvement techniques.

Qualifications    

• Bachelor's degree in computer science, information systems, or an engineering discipline; OR 2+ years of professional experience in site reliability or DevOps.
• Proficiency with Linux operating systems.

Experience    

• 3+ years of experience in DevOps, site reliability engineering, or system administration.
• 3+ years of experience in Cloud Computing AWS preferred
• Experience with infrastructure as code (IaC) products for automated server management.
• Experience with container and virtualization technologies like Kubernetes.
• Experience with databases and data modeling.

Knowledge and Skills    

• Knowledge of build systems and package management tools.
• Experience with container and virtualization technologies like Kubernetes.
• Familiarity with source code and version control tools such as Git or Subversion.
• Familiarity with automation frameworks like Terraform, Ansible, or Puppet.
• Understanding of TCP/IP networking.
• Proficiency with workflow and issue management tools such as JIRA.
• Ability to work with mission-critical systems and respond with appropriate urgency.
• Effective communication skills for both formal and informal interactions.

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Purpose of the Job    

• The purpose of the Security Analyst (Digital Forensics) is to maintain the security and integrity of the Shoprite Group by investigating, analyzing, and responding to cyber security incidents.  This role works closely with the Cybersecurity team to identify and investigate incidents and provide forensic analysis of digital evidence in security-related incidents. 

Job Objectives    
Investigation and Response

• Investigate cybercrime and fraud incidents within the Shoprite Group. 
• Utilize applicable tools and techniques to triage, investigate and respond to security events as and when required. 
• Investigate and analyze cyber security incidents, identify trends or patterns, and respond appropriately. 
• Collaborate with stakeholders across the organization to ensure timely analysis, response, and resolution of cybercrime incidents. 
• Ensure that cybercrime incidents are tracked, documented, and reported to the appropriate stakeholders. 
• Collaborate with various teams (i.e., Loss Prevention & Fraud) to identify suspicious activities and investigate possible fraud cases related to digital crime. 

Digital Evidence and Reporting

• Review and analyze digital evidence such as log files, system alerts, network traffic, etc., to identify and track digital criminal activity. 
• Collect, document, and preserve digital evidence in accordance with chain of custody procedures. 
• Prepare forensic analysis reports to support further legal proceedings as and when required. 
• Collaborate with various teams (I.e., Legal, Loss Prevention & Fraud, etc.) to ensure that forensic evidence is presented appropriately. 

Best Practices

• Consult with various internal IT teams on effective cyber security measures to minimize risk. 
• Advice and provide guidance on industry best practices and compliance within cyber security best practices, framework and regulations (I.e., NIST, ISO 27000, Mitre Att&ck, etc.) and forensic processes. 
• Keep up to date with latest industry trends and emerging technologies in the cyber security and forensics domain. 

External Relationships

• Manage vendor relationship relating to digital forensic investigation tools and services. 

Qualifications    

• Degree/Diploma in IT, Computer Science, Digital Forensics, Psychology/ Criminology, Cyber Security – (essential) 
• Industry-relevant certification related cyber fraud and forensics - (essential) 

Experience    

• +3 years’ experience in digital forensic investigations and digital evidence collection with solid knowledge of cyber security/digital forensics principles and technologies for data collection, analysis, and preservation – (essential). 
• Experienced in the use of security analysis tools and forensic software – (essential). 
• Experience with analyzing data and identifying patterns and trends for cyber security best practices – (beneficial) 

Knowledge and Skills    

• Knowledge of industry regulations and compliance standards such as GDPR, PCI-DSS, and POPIA (essential) 
• Familiarity with cyber security frameworks such as NIST, ISO 27000 – (essential) 
• Understanding of the OWASP framework and principles - (beneficial) 
• Knowledge of cyber threat intelligence, incident management, vulnerability management, security information and event management (SIEM) systems, and intrusion detection/prevention systems (IDS/IPS) – (beneficial) 

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Purpose of the Job    

The main purpose of the job is to ensure that all departments within the OK Furniture Branch function optimally and to achieve sales results through people.

• To manage sales performance of the branch
• To control all stock management functions within the branch
• To ensure that all branch staff are managed effectively
• To provide excellent customer service
• To control all cash management activities within the branch
• To report on all branch activities and relevant data
• To contribute towards the regional budgeting process
• To implement daily management controls

Qualifications    

• Minimum qualification required-Matric (Grade 12)
• OK Furniture Manager Designate Programme

Experience    

• Sales or Customer Service Experience

Knowledge and Skills    

• Financial Management
• Performance Management
• Stock Management
• Computer Literacy

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Purpose of the Job    
OK Furniture, a division of the Shoprite Group, Africa's largest retailer, currently has excellent opportunies available to join our Admin team. This opportuntiy will have you operating in a fast-paced furniture retail environment If you can adapt at identifying and meeting customers needs,To take full responsibility for the accuracy of the Stock Ledger at store level. then this is the role for you.

Qualifications    
National Senior Certificate

Desirable

• Admin and Sales Management training
• Trainee Manager Training
• Cost control diploma

Experience    

• 1-2 year related experience. Retail or Furniture environment desirable.

Knowledge and Skills    

• 6-12 month Retail Furniture operations knowledge desirable

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Purpose of the Job    
The purpose of the Application Support Specialist I role is to support end users with the operation and functionality of software applications. The role works alongside the Applications Support team to provide technical support relating to various applications, system-level software, compilers, and other general computing applications, troubleshooting day-to-day malfunctioning of applications or software systems and analysing standardised software requirements. The role works in close collaboration with project teams and functional units to deliver client application support and ensure IT operations run smoothly. The Application Support Specialist I execute operational processes of low to medium complexity and scale. 

Job Objectives    
Plan and execute application support activities  

• Support the operation and functionality of one or more software applications / products. 
• Work with Analysts, Developers, Programmers and business to identify and resolve assigned software issues and effectively support end users. 
• With support and guidance from the Senior/Lead specialist review and give input into technical design specifications. 
• Provide technical support to end users, including support with requests, issues and queries on system functionalities as assigned by the Lead Specialist.  
• Assist in and conduct as assigned, the investigation and analyses of problems in order to establish the root cause.  
• Execute assigned development, configuration and upgrading of system activities, effectively planning and handling all assigned changes within the specified environment. 

Ensure timely and effective communication with team, business stakeholders and users 

• With support and guidance from Least Specialist, work closely with team members and team managers to enable quick prioritisation and timely resolution of issues. 
• Maintain regular communication with users in assigned area, answering questions, updating on system changes, troubleshooting problems, and providing general assistance. 
• Maintain regular communication with internal and external stakeholders, branch teams and IT operations. 

Ensure effective day to day IT operations within the specified area 

• Handle all relevant support issues  
• Keep track of and identify support call trends and communicate these and provide input /recommendations on suitable resolutions to Senior/Lead Specialist and relevant stakeholders where applicable.  
• Monitor and follow-up all assigned service desk calls according to service level agreements.  
• Support and execute assigned client-specific application configurations. 

Qualifications    

• SDA - Service Desk Analyst Certification - (essential) 
• ITIL 4 Foundation Certification - (desired) 
• MS SQL fundamentals (Introduction to SQL) Certification - (desired)  

Experience    

• +2 years’ experience in a similar role within an IT support team – (essential).   
• Experience in cloud solutions – (essential).   
• Experience of working on projects in both Agile and DevOps –(desired). 
• Experience in a Retail / Wholesale / Financial Services industry - (desirable)  
• Experience in software development and testing - (desirable).  

Knowledge and Skills    

• IT Support and Operations knowledge – (essential). 
• Remedy software knowledge - (desirable) 
• Exposure to vendor management - (desirable) 
• Exposure to Project Management - (desirable) 
• Change management experience – (desired).   
• Knowledge of SDLC - (desirable) 

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Purpose of the Job    

• To manage the branch, as well as assistant managers; controllers; staff; equipment and stock, so that it functions effectively, customers are satisfied, and overall financial goals are achieved.

The objectives include:

• Sales and profit generation / Budget and target achievement
• Labour and other legislation compliance / Government legislation and company policy compliance
• Meet customer expectations / Customer queries/complaints resolution
• Staff recruitment
• Staff management to ensure productivity
• Stock management according to company policy
• Ensure on-going training and development of all staff members
• Floor-walk management
• Promotions and adverts management
• Report analysis
• Trading premises maintenance

Qualifications    
Essential 

• Matric or equivalent Desirable 
• Retail Diploma 
• 5 Years experience in Retail environment 
• Management experience

Experience    

• 5 Years experience in Retail environment
• Management experience

Knowledge and Skills    
Desirable 

• Product Knowledge 
• knowledge of Branch Systems 
• Knowledge of Stock Management 
• Knowledge of Branch reports 
• Financial Management 
• Sales

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Purpose of the Job    

• To assist the pharmacist with dispensing and performing pharmacy-related administrative duties at our Medirite Edenvale branch.

Key Performance Areas include:

• Stock control
• Dispensing (under the supervision of a pharmacist)
• Administration
• Housekeeping
• Frontshop service

Qualifications    
Essential:

• Qualified as a Post Basic Pharmacist Assistant.
• Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.

Experience    

• Two years+ experience working in a similar role.

Knowledge and Skills    
Essential:

• Customer service orientated
• Dispensing knowledge
• Knowledge of dispensing systems and ordering systems

Desirable:

• Knowledge of Retail/ FMCG operations

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Purpose of the Job    

• Are you passionate about providing excellent customer service and exceeding sales targets? Do you have a proven track record of meeting and exceeding sales goals while maintaining strong customer relationships? If so, we want you to join our team at OK Furniture!
• As a Sales Representative, you will be responsible for providing exceptional customer service to our valued clients while also exceeding sales targets. You will build strong relationships with customers, understand their needs, and provide personalized solutions to meet their requirements. You will also be responsible for driving sales in our stores and maintaining a high level of product knowledge to assist customers in making informed decisions.

    
Responsibilities include:

• Providing exceptional customer service and building strong relationships with clients
• Meeting and exceeding sales targets on a consistent basis
• Maintaining a high level of product knowledge to assist clients in making informed decisions
• Participating in promotional events, campaigns, and initiatives to drive sales
• Maintaining accurate sales records and reports
• Maintaining excellent store presentation and merchandising standards

Qualifications    

• Minimum of Matric Certificate or equivalent
• Proven track record in sales and customer service

Experience    

• Product knowledge and industry experience is a plus

Knowledge and Skills    

• Strong interpersonal and communication skills
• Ability to work in a team environment
• Willingness to work retail hours

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Purpose of the Job    
The DC Inventory Planner is responsible for managing the inbound ordering of FMCG products from suppliers into the DC, facilitating products through the entire supply chain to the shelf. This role requires a strong understanding of the FMCG supply chain, forecasting and analytical skills, communication skills, and the ability to handle and manage pressure.

Job Objectives    

• System coordination of supplier accounts to optimize most profitable ordering patterns/frequency
• Item parameter setting and data analysis to enable optimal forecasting results
• Product lifecycle management
• Place supplier purchase orders to ensure achievement of inventory and service
• Maintain service level deliverables
• Promotional planning and replenishment
• Forecasting exception management
• Project Management
• Data analysis and reporting

Qualifications    

• Degree in Supply Chain or relevant qualification (Desirable)

Experience    

• 3 Years forecasting experience

Knowledge and Skills    

• Computer Literacy - MS Office, especially Excel (Pivot Tables)
• SAP Knowledge
• Excellent verbal and written communication skills
• Time management skills
• Experience in an FMCG environment is advantageous
• Product knowledge will be advantageous

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Purpose of the Job    

• To ensure that all department within the OK Furinture branch function optimally furthermore OK Furinture, is a division of the Shoprite Group, Africa's largest retailer, currently has excellent opportunies available to join our management team.
• This opportuntiy will have you operating in a fast-paced furniture retail environment. If you can adapt at identifying and meeting customers needs,driving sales and delivering service, then this is the role for you.

Job Objectives    

• To provide excellent customer service
• To manage sales performance of the branch
• To ensure that all branch staff are managed effectively
• To control all stock management functions within the branch
• To report on all branch activities and relevant data
• To implement daily management control
• To maintain cost within the budged guidelines
• To control all cash management activities within the branch

Qualifications    

• Essential .Matric .Branch Manager Designate Programme

Experience    

• Essential .(2 years) Furniture Procedures .(2 years) Branch Management Experince .(2 years) Retail Experience

Knowledge and Skills    

• Essential .(6 months) Branch Systems .(6 months) Branch reports .(1 year) Computer literacy. 
• Desirable .(1 year) Furniture Product .(1 year) Stock Management .(6 months) Financial Management .(6 months) Performace Management.