Jobs at Fidelity Services Group

• Job Purpose - the Administrator is responsible for providing accurate, efficient, and professional administrative support to the Payroll and Operations teams. This role ensures that all employee records, scheduling, and payroll-related documentation are correctly maintained and processed in compliance with company policies, procedures, and statutory requirements.

Key Responsibilities

Payroll Administration

• Process and verify employee hours, overtime, leave, and corrections.
• Perform BPSI and daily approvals including duty rosters, overtime templates, in/out lists, and Nimbus updates.
• Ensure accurate completion and submission of time books and daily reports.
• Assist with NBC updates, including leave, sick leave, and bonus payouts.
• Manage payroll-related queries and discrepancies in collaboration with management.

Employee Administration

• Process all employee movements including new hires (OPS), terminations, and transfers.
• Maintain and update employee records, staff lists, and organograms.
• Assist with PSIRA documentation and ensure compliance with registration requirements.
• Process UIF documentation and submissions.
• Handle IOD (Injury on Duty) reporting and ensure all supporting documents are completed and submitted.

Operational Support

• Support scheduling and staff planning across relevant branches.
• Prepare and submit weekly reports to management (e.g., fines, attendance).
• Capture and process manual orders where applicable.
• Share FAMS transfer details with controllers for appropriate action.
• Coordinate and communicate staff-related operational matters effectively.

Procurement and Asset Administration

• Manage stationery, cleaning, and consumable orders for designated branches.
• Assist with Capex requisitions and asset tracking.

Systems Utilized

• NBC
• HR Manage
• E-Services
• Nimbus / TT
• BPSI

Key Competencies

• Strong administrative and organizational skills.
• Exceptional attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to meet deadlines and work under pressure.
• High level of confidentiality and professionalism.
• Proficiency in MS Office (Excel, Word, Outlook).

Qualifications and Experience

• Grade 12 (Matric) essential.
• Certificate or Diploma in Administration, Human Resources, or Payroll (advantageous).
• Minimum of 2–3 years’ experience in an administrative role, preferably within a payroll or operational environment.
• Knowledge of payroll systems, HR processes, and related statutory requirements.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of payroll submissions and reports.
• Compliance with PSIRA, NBC, and UIF requirements.
• Timely completion of approvals, reports, and documentation.
• Efficiency and professionalism in handling queries and requests.
• Up-to-date maintenance of employee records, organograms, and schedules.

Deadline:30th April,2026

go to method of application »

Job Description

• The above position is vacant at Fidelity Cash Solutions Vryburg, reporting to the Branch Manager.
• The overall purpose of this position is to load client ATMS.

Minimum Requirements: 

• Clear criminal record
• PSIRA accredited at least with Grade B
• Completed firearm training in handgun and rifle
• SAPS competency certificate
• CIT certificate
• Experience in security industry or similar role
• Driver’s license
• Computer literate

Key Performance Areas: (not totally inclusive): 

• Loading off all ATMS on a daily basis
• Securing and accounting for all cash transactions on a daily basis
• Attend to all technical faults on the ATM
• Balancing and accurate cash transaction handling
• Ensure all client assets are secured at all times
• Ensure all key procedures are followed at all times
• Complaint in trans track scanning operations
• Client interactions and assistance

Other personality attributes: 

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self- motivated
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to Travel
• Alertness

Core Competencies: 

• Self-development
• Communication skills
• Customer focus
• Team work
• Able to follow instructions accurately

Deadline:22nd April,2026

go to method of application »

• The above position is vacant at our Upington Branch. The overall purpose of this position is to transport Crewman and Custodians to collect and deliver clients’ money and provide proof of delivery and collection.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash in Transit (CIT) Certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Valid drivers license - code C1 (minimum) and a valid PDP
• At least 2 years’ experience in security industry or similar role (Advantageous at FSG)
• Able to work under pressure
• Physically fit

Job Specification (not totally inclusive):

• Full responsibility and accountability for collecting and delivering clients’ money
• Report all delays to the Operations Manager immediately
• Incident prevention and reporting
• Maintain radio contact with controllers
• Take preventive action towards any suspicious activity
• Conduct vehicle audit and complete checklist
• Drive vehicle responsibly and complete documentation of accidents/ incidents

Other Personality Attributes:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self-motivated
• Pay attention to detail
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to travel

Core Competencies:

• Self-development
• Communication skills
• Customer focus
• Team Work

Deadline:22nd April,2026

go to method of application »

Job description:

• Communication of and follow up on instructions to allocated branches with regards to monthly cash orders, packing schedules and re-deposits
• Branch liaison and real-time issue resolution with regards to cash orders, transfers, packing schedules and ATM loads, etc.
• Daily monitoring, pulling from the system (I-Cash) and review of branch capturing.
• Intermediary between client and branch with regards to instructions, issues and normal day to day business
• Balancing on ATM devices on a daily basis.
• Working on a balancing sheet, providing accurate feedback.
• Working on claims received from the client.
• Dealing with CPC Activations (stained and burnt notes)
• Mapping and reporting to National Reconciliations Manager of new ATMs as they are rolled out on monthly basis. This is to enable the client to do proper cash order planning.
• Obtaining an understanding of all reported issues from branches, keeping a log and escalating timeously and accurately to National Reconciliations Manager.
• Provision of training from time to time, to branch supervisors/Recon Clerks on the Capitec ATM process.
• Other related activities as instructed by NR Manager
• Assisting with operational queries.

Required Skills:

• A proven understanding of the reconciliation process
• Good MS Excel, Word and Outlook skills
• Able to coordinate and manage branch supervisors
• Good administrative skills and discipline
• Be able to manage effectively to work towards daily deadlines
• Good interpersonal skills to deal with positions ranging from branch tellers to client management.

Daily/monthly reporting:

• Daily ops report on float returns per branch – confirming receipt, float balance, cash order check, cash count, cash certificates and redeposits. Submitting daily all branch recons plus float certificates to Capitec.
• With each monthly cash order cycle, monitoring and daily reporting on cash order confirmations received from branches, highlighting issues and short received.
• Keeping a log of issues reported, including cash order issues, ATM technical issues etc.
• Reporting of shortage’s and surpluses on a daily basis.

Deadline:30th April,2026

go to method of application »

Job Summary:

• The Credit Control Supervisor is responsible for leading and overseeing the credit control team to ensure efficient and effective collection of outstanding debts and manage the credit control process. The Credit Control Supervisor will work closely with internal departments and external stakeholders to resolve payment issues, minimize bad debts, and improve cash flow.

Key Responsibilities:

• Lead and manage a team of credit control officers to ensure targets and KPIs are met.
• Implement and maintain credit control policies and procedures.
• Monitor and analyse aged debt reports to identify outstanding accounts and take appropriate action.
• Review and assess credit applications to determine creditworthiness of customers.
• Negotiate payment plans with delinquent customers and escalate unresolved issues to management as necessary.
• Conduct regular reviews of credit limits and terms for existing customers.
• Investigate and resolve customer queries related to invoices and payments.
• Provide training and guidance to credit control team members on best practices and procedures.
• Prepare reports on debt collection activity and performance for management review.
• Liaise with sales, customer service, and other departments to resolve payment disputes and improve collection processes.

Qualifications and Skills:

• Bachelor’s degree in finance, Accounting, or related field.
• Proven experience in credit control or accounts receivable management.
• Previous supervisory or team leadership experience.
• Strong understanding of credit control processes and principles.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks effectively.
• Proficiency in Microsoft Excel and other accounting software.
• Attention to detail and high level of accuracy.
• Knowledge of relevant legislation and regulations related to credit control.
• Professional certification (e.g., CICM) is a plus.

Deadline:16th April,2026

go to method of application »

Overall Purpose of the Job:

• The overall purpose of this position is to manage and oversee on a national basis the day-to-day operational functioning of the respective divisions related to the Human Capital functioning.
• This includes but are not limited to:  All functions of the HR regional roles, validation of manpower planning and challenges, roll-out and compliance of all larger operational manpower requirements.
• The role caters for all functions related but not limited to pre-deployment and post operational inception, HR processes that includes Manpower status requirements, vetting and screening compliance, medical assessments, pre-training assessments, training compliance and related logistical arrangements to ensure full compliance with the HR Manage on-boarding process, data integrity, HR metrix auditing and general compliance with prevailing legislation.
• The incumbent must demonstrate the ability to ensure optimal leadership and management of smaller projects, data analysis and actioning of required steps to ensure weekly feedback and reporting that align with the project deliverables and Group HC goals. This role will be reporting directly to the Group Human Capital Executive as it will afford growth opportunities.

Minimum Qualifications and Experience:

• Minimum 5 years’ experience within the Human Capital Management field.
• B Com Degree in Human Resource Management or similar Tertiary qualification.
• Experience in managing project related to start-up procedures, Manpower requirements, client SLA requirements and take-on compliance processes.
• Manage logistics and team of allocated resources to ensure output and goals are met as per KPA.
• Track and manage controls, daily progress, management of costs and general compliance with Firearm Control Act, PSIRA, NKP and related legislative requirements.
• Oversee and provide direction to operational resources on Manpower related criteria and potential risks.
• Strong leadership skills and the ability to motivate and manage various teams.
• Excellent communication and interpersonal skills.
• Strong MS Office suite computer skills, including but not limited to MS Word, Excel, Power Point and Outlook.
• Proven track record of project management processes.
• Operational understanding of contractual start-ups and compliance of impacting criteria.

 Main Duties:

• Manage the Manpower compliance portion of a larger roll-out project from end to end with allocated Manager in support.
• Detailed knowledge of the HR metric functioning, measurement and compliance.
• Manage suitable matrix reporting to ensure a dashboard of reporting is available to measure the status and progress as per the project time frame and planning.
• Efficient communication and collaboration at all levels, including reporting to Executive level.
• Operational contractual compliance monitoring and management to ensure when no new roll-outs are in progress that existing compliance of allocated contracts and monitored adequately as well as enlarge with Health & Safety for Company support.
• In-depth understanding of the on-boarding processes related to HR Manage, SAP, Firearm Management System, Learner Management system and adequate understanding of related impacting FSG policies.
• Experience in managing regional operational HR functions.
• Ability to travel and work within allocated regions and get involved in operational tasks as and when required.
• Maintain stakeholder relations to ensure project roll-out is enhanced via adequate engagements that includes but not limited to surrounding communities, clients / customers, members of public and other critical role players.
• Manage a team of employees and assign internal resources, including setting performance standards and providing feedback.
• Measure unit operations against performance and cost indicators of the bigger project roll-out and recommend improvements to drive operational efficiency and effectiveness on an ongoing basis.
• Ensure compliance with impacting legislation including but not limited to: PSIRA Act, Firearms Control Act, BCEA, Employment Equity Act etc.
• Support the FSG Group goal congruence initiatives.

Deadline:23rd April,2026

go to method of application »

Job Description

• Overall Purpose of the Job: Guide and advise business leaders’ management and staff in labour relations matters within the organisation whilst ensuring compliance to labour legislation.

Minimum Requirements

• Relevant Qualification - Relevant Degree and extensive IR Experience
• Admitted attorney will be advantageous with an employment law background
• 5 years relevant work experience, 2 of which should at least be in a unionized environment
• Conducting of CCMA / Bargaining Council Arbitrations with a successful track record
• Understanding of the Labour Court process and appearances
• Handling of union issues and wage negotiations at various levels
• Advanced computer literacy in the Microsoft Office package — MS Word, MS Excel, E-mail
• Must be willing to travel - own reliable transport

Duties & Responsibilities

Reporting

• Manage disciplinary statistics — Department of Labour submission purposes - monthly for final report to be submitted
• Monthly reporting of National Employee Relations statistics
• Weekly reporting of Employee Relations activities and action plans
• Management of the reports submitted by Investigators and Ombudsman-tracking of open cases on a weekly basis and reports to be submitted in this regard and adhering to timelines.
• Reports submitted to and by investigators - to ensure full compliance and adherence to basic fundamentals in relation to the concern raised- as and when reports are received

Project Management

• Advise and management of all retrenchment and structural changes within the region as and when occurs
• Consultation processes to be completed within the relevant time periods
• Manage grievances received within region to ensure compliance with code of good practice and other related polices
• Provide advice to management on ER related matters and disciplinary procedures
• Manage appeals procedure
• Industry benchmarking in relation to conditions of employment and union activity of industry competitors per function of the business
• Conducting of IR Training as per National Training Schedule and regional requirements
• Manage Labour Court matters as a liaison with external attorneys
• Management of strikes and labour unrest interventions
• Analysis of the nature and trends in respect of ER Related Matter/s and drive intervention/s of corrective measures
• Support the management of Department of Labour visits and execution of activities

Management of internal and external stakeholders

• Provide advice with relation to Contracts of Employment, Terms and Conditions of Employment and restructuring workforce planning
• Interaction with line managers in order to improve diversity within the workplace
• Drafting of recommendations
• Having a tracking mechanism of those concerns being addressed by line management
• Liaise with HR field and Learning and Development regarding EAP alignment within the company and the plan of action thereof.

Union activity

• Form sound relationships with union representatives and drive climate within the Operations Business.
• Having measures in place to ensure proactive notification of staff concerns and action points.
• Management of Union Membership within the company on a monthly basis
• Conduct/Coordinate Employee Engagement sessions in order to be aware of the climate within the business and promote a healthy working culture
• Negotiation and attendance of union meetings
• Establish and co-ordinate management/employee/union communication to promote a healthy working culture
• Address and respond to union correspondence
• Establish employee concerns to potentially reduce union membership and activities
• Directing others
• Address all union issues and grievances
• Enter into and manage union negotiations regarding issues that may arise.
• Attend to meetings and consultations with unions on all issues within FSG.
• Manage union correspondence and issues on a daily basis within FSG.

Internal customer services

• Handling of "walk in” complaints and service requirement from internal departments.
• Suspensions
• BCEA advice to HR Managers and or Line Managers
• LRA and EE advice
• Disciplinary hearings for administration departments
• All "walk in" should be dealt with as a priority

CCMA

• Management of all CCMA cases for the Group where required including legal drafting and appearances in conciliations and arbitrations.
• Legal and legal compliance
• Compliance and governance for the Group and its subsidiaries.
• Drafting, vetting and negotiating of agreements both in the commercial and labour environments
• Drafting of legal opinions
• Ensuring compliance with Court rules and Regulations
• Liaising with external attorneys.
• Managing external advisors
• Engagement with Internal stakeholders across the Group.
• Implement legally compliant best business practices and policies in order to protect the organization from regulatory and or legal action
• Ensure continuous process improvement to enable effective operational processes
• Provide expert recommendations that are technically accurate and timeous
• Minimise potential financial losses through identifying, assessing and mitigating risk
• Identify, manage and mitigate, where possible, the function's operational risks in order to provide assurance to the business
• Attend to ad-hoc legal functions and advise across the Group.
• Draft and attend to all Labour Court and Labour Appeal Court matters within the Group

Ad-hoc

• Assisting with other ad-hoc tasks, analysis and projects as and when required
• Monitor internal labour relations trends and submit relevant reports
• Advisory capacity related to all employee concerns and management to HR personnel
• Keep up to date with current ER legislation and ensure this is aligned with company's Employee Relations policy
• Ensure that all ad-hoc duties are completed within the specified time period
• Time Management
• Attend to retrenchment consultations
• Attend to chair disciplinary hearings
• Attend to chair grievance hearings
• BCEA and Labour advice to HR, Line Managers and employees
• LRA and EE advice

Skills and Attributes:

• Exceptional administrative skills
• Expert knowledge of labor legislation, policies and procedures
• Goal orientated
• Good communication and Interpersonal skills
• Highly organized
• High accuracy and attention to detail
• Excellent time management
• Problem Solving and analytical capability

Deadline:8th May,2026

go to method of application »

Job Purpose:

• The HR Administrator will be responsible for providing administrative and coordination support to the Human Capital Division to ensure the effective and efficient delivery of HR services.

Key Responsibilities:

HR Administrator:

• Provide administrative assistance in the delivery of HR services including recruitment, onboarding, and all administration.
• Liaison between the HR department and other parts of the organization, ensuring smooth communication and coordination of HR policies and practices.
• Assist with the preparation and dissemination of HR related correspondence and documentation and all filling processes.
• Administer HR policies and procedures and liaise with relevant stakeholders to ensure compliance.
• Coordinate and maintain accurate HR team records and databases including employee files, leave records and timesheets.
• Assist with the development and implementation of HR projects and initiatives.
• Respond to employee inquiries and escalate issues as necessary to the appropriate managers.
• Contribute to the development and implementation of office procedures and systems to support efficient operations.
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Ability to handle confidential information with discretion
• Proficiency in Microsoft Office Suite
• Ability to collaborate and work effectively as part of a team.
• High level of proficiency in MS Office, particularly Word and Excel

Qualifications:

• Relevant tertiary qualifications in administration or HR.
• A minimum of 2 years’ experience in a similar HR Administrator.

Deadline:17th April,2026

go to method of application »

Job Description

Fidelity ADT is looking for Tactical officers around Rustenburg with following requirements

• Matric
• Grade B PSIRA accredited and registered with Response and tactical will be an advantage
• Minimum of 3 years in security industry
• No criminal record
• Willing to undergo criminal checks regularly
• Must be physically fit and in good health – not afraid of heights
• Computer literate an advantage
• Must have estate/residential experience
• Firearm Competency – Handgun for Business Purposes
• Must have driver's license.
• women candidates are also accepted.

Deadline:17th April,2026

go to method of application »

Job Description

Fidelity ADT is looking for Tactical officers around Rustenburg with following requirements

• Matric
• Grade B PSIRA accredited and registered with Response and tactical will be an advantage
• Minimum of 3 years in security industry
• No criminal record
• Willing to undergo criminal checks regularly
• Must be physically fit and in good health – not afraid of heights
• Computer literate an advantage
• Must have estate/residential experience
• Firearm Competency – Handgun for Business Purposes
• Must have driver's license.
• women candidates are also accepted.

Deadline:17th April,2026