Jobs at Mimecast

What you will do:

• Proactively identify and dissect email-borne threats, including phishing, BEC, malware, and spam campaigns.
• Monitor email threat feeds, identify and respond to events.
• Maintain awareness of the current threat landscape and trends.
• Query and analyse large datasets to identify threat scope and indicators of compromise.
• Collaborate with team members both in-office and remotely to investigate threats and improve detection efficacy.
• Participate in cross-functional projects with Product, Engineering, and Operations teams to improve Mimecast’s security posture.

What we are looking:

• Expertise in threat data classification
• Experience in a SOC or email detection/filtering engines.
• Knowledge of email threats and their TTPs, and strong curiosity about the infrastructure of phishing/malicious email campaigns.
• Understanding of email protocols (SMTP, IMAP, DKIM, SPF, DMARC).
• Excellent time management and ability to self-prioritize in a fast-paced environment.
• Able to collaborate effectively both in-office and remotely; strong written and verbal communication skills.
• Eagerness to learn, adapt, and share knowledge with others.

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What You'll Do:

• Analyze phishing/malicious email campaigns to identify IOC's
• Categorize email threats and determining the best means of updating detection
• Provide email security advice, expertise, and remediation to our customers
• Understand security policies within the Mimecast Administration Console and providing configuration suggestions to customers
• Research and investigate the latest security threats and their potential impact to Mimecast customers
• Work with security vendors around threat detection techniques and remediation
• Identifying opportunities for improved processes and systems

What You'll Bring:

• Working knowledge of messaging (email traffic management) and routing
• Experience and understanding of email security technologies
• Strong understanding of Domain Name System (DNS)
• Strong understanding of SMTP, SSL/TLS, POP3, IMAP, TCP/IP
• Ability to translate complex technical capabilities into management-friendly responses
• Curiosity about the infrastructure of phishing/malicious email campaigns
• 1+ years’ experience working with the Mimecast platform
• 2+ years’ experience working in a Security Operation Center (SOC)
• Experience working with email/malware detection and blocking techniques
• Experience working with threat intelligence platforms
• Experience working within SaaS environments

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About the position

• The Mimecast Governance and Certification Office (GCO) is looking for a Customer Framework Compliance Senior Analyst to aid in the trust and assurance conversation during the sales process.
• This is a 5-month role based in RSA.
• In this role you will be helping to support Mimecast’s sales team in responding to requests and questionnaires of all sizes, with a primary focus on large, enterprise customers.
• The successful candidate will have experience working at a software company and responding to Tenders, RFPs, RFIs, and security questionnaires. The Customer Framework Compliance Senior Analyst will work with Sales in the review of Restricted Party Screening (RPS) alerts.
• The individual will consult with subject matter experts and the GCO team to compile responses to customer enquiries and support employees at all levels.
• The Customer Framework Compliance area is a fast paced and highly demanding environment. Candidates must be proactive and capable of multi-tasking under pressure with limited oversight from management. The ability to be resourceful and learn on the job is essential.

Key Responsibilities:

• Work as a first point of contact with Go-to-Market, Legal and GCO itself to provide accurate updates to all requests.
• Respond to customer RFIs, RFPs and security questionnaires within the specified SLAs.
• Coordinate recurring quality control checks and updates on RFP/RFI response library and other repositories often used in response development.
• Manage timescales, expectations, and interpersonal relationships.
• Work effectively with internal subject matter experts to develop consistent, compelling responses to satisfy proposal requirements.
• Review Restricted Party Screening alerts and escalate as necessary.
• Support the delivery of GCO objectives.
• Review, register and allocate requests from the GTM team.
• Engaging in various projects to enhance professional development.

Essential Skills and Experience:

• A degree or equivalent experience is required.
• 1-2 years experience in Tender/RFP/RFI/ security questionnaire management in a technology environment or for a software company.
• High level of knowledge of general IT, Networking, and Information Security.
• Robust knowledge of industry certifications and regulations (SOC 2, ISO, GDPR, etc.)
• Demonstrates outstanding written and verbal communication skills, effectively engaging with employees at all levels across the global organization.
• Exceptional attention to detail and analytical skills.
• Skilled in prioritizing workloads and working independently, while also excelling in a collaborative team environment.
• Capable of multitasking and working under pressure to meet deadlines.
• Basic knowledge of Microsoft Office and, optionally, Salesforce.
• Flexibility to shift working hours on occasion to support North America Sales Team as needed. (Estimate 20% of workdays will start and end 2-3 hours later than normal 9-6 workday).
• Due to the remote nature of these hours, a consistantly stable internet connection is required.

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Role Summary

• The Mimecast HR team is looking for a Learning & Organizational Development (L&OD) Director to lead our Leadership & Manager development.
• In this pivotal role, reporting to the Head of L&OD, you will play a crucial part in cultivating a Leader-Led culture by leading & executing the global Leadership & Management Strategy (Front Line leaders to Snr Director level).
• You will be responsible for the design, development, and deployment of Leadership and Manager Training programs, focusing on building knowledge, skills and behaviours that enable a Leader-Led culture.

Key Responsibilities:

• Leadership Development Strategy: Own the leadership development strategy for people managers.
• Develop and deliver tailored, experiential learning solutions that enable leaders to motivate, develop, and lead teams effectively.
• Senior Leadership Program: Collaborate with the Head of L&OD to design and implement a leadership program for Mimecast’s Senior Leadership Team.
• Facilitating Programmes and Ad-Hoc Training Sessions: design and deliver engaging training programmes and ad-hoc sessions tailored specifically for our Global People Managers
• Program Continuation and Iteration: Continue and refine established management programs.
• Develop and communicate the strategy to develop a Leader-Led culture ensuring alignment with Mimecast’s Employee Value Proposition and strategic goals.
• Partnership & Stakeholder Management: Partner with HR Business Partners to design and deliver tailored learning solutions for leaders. Collaborate with internal stakeholders and senior leaders to ensure alignment with business objectives.
• Voice of Customer: Facilitate discussions with management and business groups, to gather feedback and secure buy-in for leadership learning solutions.
• Leadership Behaviors and Expectations: Oversee the integration of leadership behaviors and core values into the performance appraisal system.
• Change Management: Facilitate change management initiatives by identifying and implementing effective methodologies for managing organizational change.
• Advocacy for Learning Initiatives: Advocate for learning initiatives and support broader Learning & Organizational Development (L&OD) efforts.

Essential Skills and Experience:

• Global Programmes and Facilitation: Extensive experience in designing, developing, and deploying global Leadership programmes in the technology space, with expertise in facilitating these programmes both virtually and in person.
• Leadership Development and Coaching: Demonstrated experience in coaching leaders and fostering employee growth through leadership development initiatives.
• Project Management and Program Development: Proven ability to manage learning initiatives within diverse, global teams and create engaging, effective learning programs tailored to the needs of globally diverse audiences.
• Stakeholder Engagement and Consultative Skills: Skilled in collaborating with and providing guidance to HR Business Partners, internal stakeholders, and senior leaders to achieve organizational goals.
• Learning Agility: Committed to continuous personal and professional development, with a focus on adapting to new challenges and opportunities.
• Change Management Expertise: Knowledgeable in strategies to manage and facilitate organizational change effectively, ensuring alignment with business objectives.
• Instructional Technologies: Proficient in leveraging instructional technologies, AI Innovations, Zoom technology, and survey development, to enhance learning experience & outcomes.
• Full Training Cycle Delivery: Experienced in delivering the full training cycle, including assessment, design, development, and demonstrating ROI of learning initiatives.
• Marketing and Engagement: Skilled in developing marketing campaigns to drive engagement in learning programs.
• Matrix Organizations and Collaboration: Familiarity with matrix organizations and cross-departmental collaboration to achieve shared goals.

Qualifications:

• Relevant professional qualification in Learning & Development and Leadership
• Certifications in tools and frameworks such as 360 feedback instruments, DiSC, GROW coaching, Agile Project Management, etc.

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The Role

• As a Manager, Messaging Security, you will lead a team of Messaging Security Analysts dedicated to identifying, managing, and responding to email-based threats.
• This team acts as a frontline for Threat Research and Detection, responding to threats reported by our customers and identified by automated systems.
• You will be responsible for overseeing the team's operations, ensuring effective threat detection strategies, and fostering a culture of continuous improvement and professional development.
• Your leadership will be crucial in enhancing Mimecast's security posture and protecting our customers from evolving email threats.

Why Join Our Team?

• “Become part of a dynamic team dedicated to protecting organizations from evolving email threats.
• At Mimecast, you’ll collaborate with experts across various fields, fostering a culture of curiosity and excellence.
• If you’re driven by solving problems and making an impact, this is the place for you.” – Hiring Manager

What you will do:

• Lead and mentor a team of Messaging Security Analysts, providing guidance on threat identification and response strategies.
• Develop and implement performance metrics to assess team effectiveness and individual contributions.
• Prepare and present reports on team performance and threat trends.
• Conduct regular one-on-one meetings with team members to discuss career development, performance feedback, and training opportunities.
• Proactively identify and dissect email-borne threats, including phishing, BEC, malware, and spam campaigns.
• Monitor email threat feeds, identify and respond to events.
• Maintain awareness of the current threat landscape and trends.
• Query and analyse large datasets to identify threat scope and indicators of compromise.
• Collaborate with team members both in-office and remotely to investigate threats and improve detection efficacy.
• Participate in cross-functional projects with Product, Engineering, and Operations teams to improve Mimecast’s security posture.

What we are looking:

• Proven experience in a managerial role within a security operations center (SOC) or similar environment
• Strong understanding of email threats, their tactics, techniques, and procedures (TTPs), and the infrastructure of phishing/malicious email campaigns.
• Expertise in threat data classification and familiarity with email protocols (SMTP, DKIM, SPF, DMARC).
• Excellent leadership skills with the ability to motivate and develop team members in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to prioritize tasks effectively.
• Exceptional written and verbal communication skills, with a focus on collaboration and knowledge Sharing.