Jobs at Nedbank

We are looking for an experience Direct Marketing / Sales Leader to join our team. In this role you will be required to give strategic guidance and be a catalyst to drive both cross-sell of products and services to Nedbank’s Youth and Entry Level Banking client base as well as retention of clients thereby growing the client base as well as supporting overall Nedbank profitability. This role provides you with the unique opportunity of managing a multi product direct marketing team. Our ideal candidate for this role is an individual that has hands on experience with cross sell and increasing client profitability.

Job Responsibilities

• Formulate Client Value Proposition to achieve required outcomes.
• Implement campaign by obtaining campaign requirements; agreeing on expectations with stakeholders; providing the solutions document and obtaining stakeholder buy in.
• Meet campaign objectives by operating within the Service Level agreement (SLA); allocating sufficient resources; monitoring and analysing campaign progress and taking corrective action
• Manage stakeholder expectations by providing ongoing feedback; providing statistics and regular status meetings.
• Gain cross-sell and retention insights.
• Establish and agree both cross-sell and retention targets in conjunction with other business targets.
• Support overall business targets.
• Ensure smooth flow of work by coordinating both client cross-sell and client retention activities across retail.
• Develop detailed cross-sell and retention dashboards.
• Ensure that all client initiatives are approved by all relevant stakeholders and that all internal processes are adhered to.
• Identify areas of resource inefficiencies and promote optimisation through multi-skilling and addressing capacity gaps.
• Ensure client satisfaction by monitoring and analysing client experience results through the various tools and measurements and take required action.
• Ensure synergy between team networks through consistent and constant communication of expectations.
• Drive and monitor the implementation of the sales strategy against objectives and outcomes by ensuring that all businesses within your area of influence are aligned to the sales strategy.
• Develop and manage the budget according to the strategic business requirements.
• Ensure active and successful growth of Nedbank market share across existing and new clients by driving the sales team targets.

Minimum Experience Level

• At least 5 years-experience in Direct Marketing / Sales
• As well as demonstrable experience in the following:
• • Campaign Ideation, development, prioritisation and execution
  • Cross Sell and increasing client profitability
  • Test and Learn methodologies

Essential Qualification

• Matric / Grade 12 / National Senior Certificate
• Banking / Financial related qualification i.e. B COM Financial Management, Accounting, Marketing etc

Technical / Professional Knowledge

• Ability to translate business requirements into a direct marketing strategy
• Ability to develop CVP’s to improve direct marketing performance
• Ability to interact with and manage output of non-direct reports in a DM value chain

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The Deputy Chief Compliance Officer (Deputy CCO) will support the CCO/MLRO to ensure effective and proactive compliance oversight for the processes and controls relating to the business activity carried out, both within the United Kingdom and South Africa (e.g. activity executed on behalf of Nedbank London Branch).
Responsibilities also include supporting the CCO/MLRO strategically and operationally on financial crime matters including deputising in the absences of the MLRO/SMF17. The role requires also to take the lead in overseeing CASS operationalisation (CASS 1A.3R, CASS small firm) and privacy implementation.
Compliance oversight territorial scope extends to centralised services (in-house outsourced) provided to the Branch by Group under service level agreement(s) to ensure these remain effective and align with PRA and FCA statutory and operational objectives.
This role is also central to advising and facilitating management in promoting and monitoring a good culture which mirrors Nedbank Group’s Purpose, Vision and Values while achieving its long-term strategy.
The Compliance and Financial Crime London function sits within the Corporate & Investment Bank (CIB) cluster of Nedbank Limited and acts as a second line of defence for compliance, conduct and financial crime risks within the Group Risk control function. This role will also have oversight responsibility for a non-regulated financing vehicle entity NBSA.
References to CIB is intended to include NBSA activity for the purpose of this job description.

Job Responsibilities

• Governance & Regulatory Affairs: Facilitate, track and co-ordinate as directed efforts relating to supervisory engagement, communications.
• Act as back up: Undertake MLRO function in the absence of the CCO/MLRO
• Identify Risks: Lead jointly with Financial Crime (e.g. AML, CFT & Sanctions) and contribute compliance risks to the Enterprise and Branch Wide Risk Assessment.
• Proportionate Risk Controls: Develop and maintain an effective Compliance Risk Management Program (CRMP) for non-financial risks (e.g. compliance and financial crime).
• Policy and Guidance: Develop and maintain Policies and other guidance or materials to assist employees in fulfilling their responsibilities.
• Regulatory Landscape: Monitor and evaluate the regulatory landscape for the purpose of identify trends, lessons from peer fines and any other relevant development which permits Nedbank to determine the impact and react in a timely fashion.
• Advisory: Provide pro-active advice and solutions to business and other departments in relation to relevant regulatory rules, laws and statutory guidance.
• Conduct: Devise Conduct program and relevant MI for Senior Management.
• Whistleblowing: Support Senior Management in establishing awareness and oversee implementation of speak up process.
• SMF & Certification: Oversee SMF, Certification and Conduct Regime process of identification of roles, maintaining management responsibilities maps, annual certification processes.
• Group engagement: Collaborate and cultivate cross divisional and border sharing of information to foster collective engagement with a view of eliminating gaps of controls and or knowledge and approach.
• Representation: Actively represent the Branch in Group compliance initiatives, projects etc.
• Assurance Monitoring: Develop and execute a proportionate annual assurance monitoring plan.
• Complaints Handling: Develop, maintain Complaints Handling process including relevant reporting.
• Reporting and MI: Develop and maintain provision of MI for Management and external stakeholders such as SARB, FCA or other supervisory authority.
• FCA notifications: Ensure accurate and timely submission of SUP relevant compliance reporting to FCA.

Qualification Level

• Educated to degree level - CISI, ICA or ACAMS

Key Technical Skills, Qualifications

• Proven technical Compliance and Financial Crime skills gained in UK financial services
• Strong knowledge in relation to wholesale products and services
• Educated to degree level
• Excellent time-management and organisational skills
• Ability to identify and evaluate control risks within Business
• Proven knowledge of UK regulatory framework
• Strong knowledge of Data Privacy and CASS

Key Behavioural skills and attributes

• Integrity
• Strategic
• Pro-active approach
• Team player
• Fosters good relationships while maintaining high regulatory standards
• Approachable
• Professional
• Solutions driven
• Adaptable
• Keen to continuously expand knowledge

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Job Purpose

• To ensure compliance and governance of relevant Nedbank Group sub committees and domestic subsidiary companies to legislative requirements and to mitigate risks to the bank.

Job Responsibilities

• Provide effective administration (end-to-end) for meetings at board and senior executive level, with the emphasis on providing minutes of the highest standards in respect of complex meetings – accurate, professional and well written.
• Draft and/or provide input into Board/Committee meeting agendas, matrices, meeting packs and general governance documents to ensure compliance with statutory and corporate governance prerequisites.
• Provide support to board members, senior executives and the Group Company Secretary.
• Provide advice and guidance on the Companies Act, King IV and other financial services-related legislation.
• Review the applicability of new and existing legislation to the company secretarial function in the financial services sector.
• Attend to various applications and reports required by the Banks Act, Companies Act, JSE listing requirements and other legislation.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• FCIS, ACIS or GradICSA

Preferred Qualification

• Chartered Institute of Secretaries (CIS)
• LLB would be advantageous
• Preferred Certifications
• Registration with the Institute of Chartered Secretaries

Type of Exposure

• Interpreting legislative requirements
• Analysing and interpreting qualitative and quantitative data
• Monitoring adherence and compliance
• Developing multiple creative solutions
• Drafting reports
• Minute taking
• Establishing and maintaining collaborative relationships with peers / managers
• Communicating complex written information Interacting with regulatory and industry bodies
• Interacting with various levels of management

Minimum Experience Level

• 6+ years in a Senior Company Secretarial Role

Technical / Professional Knowledge

• Client service strategies
• Relevant regulatory knowledge
• Commission of Intellectual Property and Companies - (CIPC) Filing Procedures
• Organisational design
• Behavioural Competencies
• Adaptability
• Earning Trust
• Work Standards
• Building partnerships
• Managing Work
• Technical/Professional Knowledge and Skills

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Job Purpose

• To manage, analyse, and monitor  and report on regulatory and international best practice risk indicators, trends, typologies, controls and systems associated with money laundering, terrorist financing, sanctions and exchange control risk management and compliance and its controls, to ensure risks to Nedbank Group are mitigated.

Job Responsibilities

• Manage the likelihood and probability of being imposed with a regulatory risk penalty, criminal liability and/or administrative sanction, through the analyses and monitoring of risk indicators and controls and advise stakeholders
• Ensure the analysis, monitoring and tracking of regulatory risk indicators and controls by providing guidance in highlighting possible risks and ensuring regulatory obligations are met
• Provide clarity to stakeholders on analysis of risk indicators results and controls related to regulatory requirements and international best practice and advise stakeholders on appropriate outcomes
• Representing the Chief AML, CFT and Sanctions Officer on items related to monitoring and analysis of AML, CFT and Sanctions risk management at relevant governance forums, structures, meetings, engagements & regulatory interactions where required
• Manage the obtaining of statistical and transactional data from relevant systems, reports and data from subsidiaries and stakeholders to monitor the analyses and review of information to ensure accuracy of information and correct processes are followed
• Review internal controls and documentation for quality assurance and ensure corrective action is taken
• Ensure the analysis and accurate identification of risks and gaps to mitigate risks associated with money laundering, terrorist financing, sanctions and exchange control
• Monitor and ensure oversight of risk indicators and controls, feedback and corrective action implemented by reviewing reports through stakeholder engagement and tabled through applicable governance forums and structures.
• Review input into new reports or enhancements to existing reports through gaps identified during analysis of risk indicators and/or controls to ensure risks are exposed and mitigated.
• Utilise resources effectively and efficiently by delegating deliverables according to specialised skills-set to ensure work is completed to correct standard and expectations.
• Ensure the downloading, preparation, sorting, interrogation and interpretation of information and data to identify relevant breached thresholds or intelligence, as to identify potential risks and trends and ensure effective risk management and compliance standards are adhered to.
• Interact with internal and external stakeholders, to build and maintain collaborative relationships and ensure smooth flow of work and alignment of regulatory requirements as set out by South African Reserve Bank (SARB) and Financial Intelligence Centre (FIC)
• Review, improve and update work processes and practices to identify areas of resource inefficiencies and promote business optimisation
• Engage with stakeholders to obtain buy - in for implementation of proposed continuous improvement changes and initiatives.
• Provide professional, objective input, clarification, advice, guidance, assistance and create awareness  through interaction with stakeholders, to mitigate risk, maintain collaborative relationships and meet expectations and needs of clients.
• Identify training courses and career progression for self and direct reports to improve personal capabilities and to stay abreast of developments in field of expertise
• Ensure all personal development plan activities for self and direct reports are completed to enable effectiveness in performance of roles and responsibilities. 
• Ensure self and team share knowledge of identified  risks, in respect of best practice and regulatory risk requirements with stakeholders, during formal and informal interaction, so that relevant upskilling takes place

Minimum Experience Level

• 7-10 years Systems experience; Data Analysis; Relevant regulatory knowledge; Governance Risk and Controls Banking or Finance industry

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• B.Com (Information Systems)

Preferred Certifications

• Institute of Commercial Forensic Practitioners (ICFP),
•  Association of Certified Anti-Money Laundering Specialists (ACAMS),
• Association of Certified Fraud Examiners (ACFE) -

Technical / Professional Knowledge

• Relevant software and systems knowledge
• Data Analysis and Interpretation
• Business writing skills
• Compliance reporting

Risk Management

• Governance, Risk and Controls
• Identifying trends
• Behavioural Competencies
• Adaptability
• Building Partnerships
• Execution
• Operational Decision Making
• Strategic Planning
• Business Acumen
• Stress Tolerance