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  • Posted: Nov 26, 2019
    Deadline: Not specified
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  • Puma Energy is a dynamic, fast-growing global energy business. We help bring safe, high quality and affordable fuels, lubricants and other oil products to millions of business and retail customers every day. Across five continents our storage, refining, supply, retail, business-to-business, wholesale, aviation, bunker and LPG businesses help to fuel growth i...
    Read more about this company

    Regional Operations Manager - Africa

    • To implement and enforce Puma practices and policies regarding HSE, Midstream operations, in particular stock management; quality control; asset reliability, transportation ,and cost control
    • To provide support and guidance to the countries on troubleshooting activities; incident investigation; supply-chain optimization; transportation solutions; HSE and operational excellence audits; training and budgeting
    • Be part of new project scoping, review and commissioning

    Knowledge Skills and Abilities, Key Responsibilities:

    • Oversees Puma Energy’s operations in its region to assure safe and reliable operations by visiting the facilities regularly, in order to have direct contact with personnel and assure that all company standards, polices, operational procedures and safe operational practices are in place.


    Consolidates The Regional Information And Reporting, Like

    • HSE Kpi’s, (i.e. Loss time accidents, Incidents reporting, Road Traffic Accidents)
    • Oil Gain and Losses
    • Opex
    • Capex
    • Analyzes the region’s monthly operational results, and advice management on improvement actions and options to solve deviations
    • Oversees SAPS in all sites in the region, auditing the progress of each site on its implementation
    • Facilitates and enforces the use of Safeguard for incident reporting and investigation; Risk analysis and operational reporting
    • Implements the Operational Excellence Program in the region, planning and executing the required audits
    • Participates in the scope definition of new facilities in conjunction with Construction team.
    • Follows up project execution and makes sure that the project is staffed appropriately, and that the hand over and commissioning are executed according with Puma practices
    • Liaise with Puma Energy Supply team to optimize the supply-chain process to each site; supporting the country sales strategies and goals
    • Manages terminal organic capex requirement in conjunction with each country in its region, responsible for the assessment and approval of those requirements
    • Supports the countries in troubleshooting activities; incident investigation and improvement initiatives related to supply-chain optimization; transportation solutions; training and budgeting


    Experience

    • Mechanical, Chemical or Industrial Engineering undergraduate university degree.
    • Post graduate degree in strategic, operational management or business administration is preferred.
    • 15-20 years of experience related to similar operations, including up to 10-15 years in a leadership role managing or supervising personal.
    • Experience in refinery operation.
    • Experience in dealing with HSE international standards, codes and regulations


    Skills

    • Fluent English, preferably multilingual, such languages as French and Portuguese will be an added benefit
    • Oil Business Knowledge
    • High knowledge in Safety standards, operational procedures
    • Communication and Interpersonal Skills
    • Advanced knowledge of Microsoft Office applications, excellent in Power Point and Excel.


    Competencies

    • Leadership, capable of working in multi culture environment
    • Teamwork oriented with abilities to manage team
    • Results oriented individual with the ability to effectively manage multiple priorities and timelines
    • Value for money approach
    • Flexible and pragmatic approach to day a day Operations and HSEC activities

    Competencies

    • Leadership, capable of working in multi culture environment
    • Teamwork oriented with abilities to manage team
    • Results oriented individual with the ability to effectively manage multiple priorities and timelines
    • Value for money approach
    • Flexible and pragmatic approach to day a day Operations and HSEC activities

    Key Relationships And Department Overview

    • Internal – Global Midstream Manager, COO, Country Operations Manager, Countries Managers, Internal Auditors, Supply team, Aviation, HSE managers, IT TMS, Construction.
    • External – Government Entities, External Auditors, equipment and service vendors, Port Authorities, Inspection Companies.

    go to method of application »

    Value Proposition Manager Retail Operations

    To ensure that the regions and countries are in shape to offer best in class propositions to dealers and customers

    Develops And Guides The Implementation Of The

    • Community Village business units models
    • Dealer Value Proposition
    • Customer Service proposition (including loyalty)
    • To role model the Puma Energy core values and ways of working.

    Knowledge Skills and Abilities, Key Responsibilities:

    • Gains and understands customer insights for the Community Village model in each of the station market segments, eg: City Centre, Neighborhoods, Transient Routes etc.I.e.: “What” business units and services will need to be included in the Puma stations to enable best in class operating and competitive advantage.
    • Identifies, understands and communicates the components and requirements for each of the Community Village business units – e.g. size requirement, offer, competitive advantage elements. I.e.: “How” to implement and put the Community Village together.
    • Accountable for the station of the future program.
    • To act as the point of contact for the Retail department for all new emerging trends, concepts and innovations which will drive the business model in the future.
    • Understand and develop the fuel category market requirements, to ensure that all of Puma’s global markets have the appropriate fuel offer to meet their customer needs. Communicates these requirements to the fuel supply chain team.
    • Develops the generic commercial terms and conditions which formulate the basis of the sustainable win-win Puma Energy / Dealer relationships. These will be set up for each of the MOSO’s (method of station operation). Guides and steers the implementation with the Regional and Country teams ensuring a consistent approach (GLOCAL).
    • Sets the global requirements for dealer talent and capability. Works with Regional teams to ensure a consistent application of these standards in each of the countries and each of the station market segments.
    • Work closely with Corporate Affairs and Marketing colleagues to gain insights into B2B and B2C customer requirements to ensure the marketing proposition meets customer needs, e.g. loyalty program and promotional activity. To be confident that plans are in place to drive customers to come back buy more and tell others.
    • Develop and steer the implementation of the retail customer service program, guiding how Puma Energy engage B2B (dealers) and B2C (consumers). Work together with the Global Training department to ensure the proposition is fit for purpose and can be easily implemented by all teams.


    Mandatory Education

    Key Relationships and Department Overview:

    • Bachelor’s Degree or equivalent.

    Experience

    • At least 6 years working experience in customer service environment (B2B and B2C), time spent within the fuel industry is a advantage.
    • At least 3 years management experience.
    • Experience and understanding of customer loyalty strategy.

    Skills

    • English language.
    • High level of commercial and financial acumen.
    • High level of proficiency with MS Office.
    • Marketing skills.

    Competencies

    • Customer focus.
    • Analytical ability.
    • Judgement.
    • Problem-solving and decision making .
    • Planning and organizing.
    • Communicate with clarity (Internally & externally. Written & oral).
    • Collaborating with others.
    • Relationship management internal and external.
    • Results driven.
    • Ability to manage multiple projects.
    • Managing ambiguity.
    • Embracing change and transformation.
    • Innovative.

    Values

    • Customer Focus.
    • Collaboration.
    • Lead by Example.
    • Agility.

    Method of Application

    Use the link(s) below to apply on company website.

     

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