Jobs at Sage

 The purpose of the role is to provide telephone support to our VIP Premier, Classic and Sage Business Cloud Payroll Professional customers. Help our customers define the context of the issue, then narrow down the cause by continuously analysing the information available, and to find and analyse solutions (options). Making decisions on how the query should be resolved with minimal constraints and minimal impact to the live customer processing environment.

Key Responsibilities Key accountabilities:

•  Ensuring that you have a good understanding of clients’ requirements
•  Apply yourself to Investigate queries by narrowing down the cause of the issue.
•  Apply yourself to understand relational databases and data structures, extract data using Cobol logic and syntax, and interpreting Cobol information to handle complex queries.
•  Apply yourself to learn new technologies quickly and retain information of different client network infrastructures, software solutions and constantly evolving product.
•  Consider the benefits and impacts of the solutions you provide prior to implementation of the solution.
•  Prepare response that’s articulate how fixes should be applied sequentially and methodically.
•  Accurately log events of each customer query on our internal CRM.
•  Obtain confirmation from the client’s on whether their needs or query(s) has been resolved.
•  Convert issue and query trends into knowledge articles.
•  Manage your logged in, unavailability and time measurements within specified benchmarks to maintain/optimise team capacity.
•  Encourage our customers to complete your after call survey.
•  Grow your product knowledge.
•  Grow your customer service engagement with our customers.
•  Follow internal policies.
•  Be the point of contact for our customers.

Decisions you will be expected to make:

•   Having enough information to solve the query.
•  Assign priority to query and escalate where needed.
•  When you out of your depth and need help.
•  Logging of a critical software bug or enhancement.
•  How to deliver negative messages without negatively impacting the customer.

Skills, know-how and experience needed for the role:

•  Payroll administration and Legislation
•   Minimum 2 years' Product knowledge: Sage 200 Payroll. Any other payroll product knowledge will be an advantage.
•  Computer Knowledge (MS Office: Excel, Word).
•   Have excellent communication skills – written and verbal
•  Ability to identify and adapt to the client’s style of communication.
•  Ability to control the conversation.
•  Use Critical and design thinking to think logically and rationally.
•  Use Process (Product) and situational thinking to determine the query and the outcome needed.
•  Manage Uncertainty effectively, work without supervision and meet deadlines.

go to method of application »

The objective will be primarily accomplished by aiding customers with escalated or more complex questions or issues regarding Sage's products or services and their application in the customer’s business operating environment. Support is provided in adherence to company guidelines and will be performed through various channels (telephone, email, chat, etc.). Help our customers define the context of the issue, then narrow down the cause by continuously analysing the information available, and to find and analyse solutions (options). Making decisions on how the query should be resolved with minimal constraints and minimal impact to the live customer processing environment. This challenging position is available for an individual with a passion for service.

Key Responsibilities 1. Excellent written and verbal communication skills in both English and Afrikaans

• Professional acumen
• Self-motivated and pro-active
• Service orientated
• Ability to perform in a highly pressurised environment
• Independent thinker and self-starter
• Customer and quality focussed
• Assertive and confident
• Diplomatic and tactful
• Team player with a passion for work
• Patience
• High Emotional intelligence
• Disciplined
• Technical ability a plus
• Excellent Troubleshooting skills
• Innovative thinker
• Ability to lead
• Be the point of contact for our customers

Decisions You Will Be Expected To Make

• Having enough information to solve the query.
• Assign priority to query and escalate where needed.
• When you out of your depth and need help.
• Logging of a critical software bug or enhancement.
• How to deliver negative messages without negatively impacting the customer.

Skills, Know-how And Experience Needed For The Role

• Grade 12
• Excellent verbal and written communication skills
• Business maturity/acumen
• Computer Science Degree / Equivalent Microsoft Qualifications
• Minimum 5 years Network Administrator Experience
• Excellent knowledge of the following - Active Directory - DNS - DHCP - Internet Information Services - SQL 2012/2014 - Networking skills - Server 2008, 2012, 2016 experience - MS Exchange experience

go to method of application »

Sage is seeking a Field Sales Consultant to manage the commercial relationship with existing customers and selling Payroll and HR solutions to prospective customers. Proactively contacting customers to maintain a consistent high level of service delivery, whilst identifying further new business opportunities. Meeting with customers face to face or via webinar technologies to provide, educate and promote the business and establish Sage as the strongest Payroll and HR brand in the industry. Maintaining and growing the revenue and gross profit of each account ensuring they remain profitable in line with annual targets, exhausting all cross sell campaigns and additional revenue streams opportunities.

Key Responsibilities

• Monitoring the day to day commercial performance of each account within a portfolio.
• Regularly liaising with existing customers to identify new business opportunities.
• Identifying new waste stream solutions to offer customers to extend our existing services.
• Progressively manage an opportunity pipeline, closing all possible opportunities to achieve a Gross Profit result in line with quarterly targets.
• Ensuring all customers understand the services on offer from Sage.
• Upkeep of electronic records using marketing, sales and training based technologies (CRM).
• High level project management of all new contracts and services to the prescribed customers.
• Provide detailed information and reports to the directors of the company as and when required.
• Daily liaison with other members of the team to provide information and ensure that customers receive excellent customer service and suppliers provide consistent services.
• Managing a range of customer projects at any one time.
• Advising on changes and trends in the marketplace and the activities of competitors.
• To undertake tasks and projects as agreed that are within jobholders experience, skills and capabilities.
• Be a self-starter and independent thinker with the aptitude to work
• Excellent time management and follow-up skills
• Ability to work independently in dynamic and fast-paced environment
• Team player with the ability to share knowledge

go to method of application »

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by bringing in customers and developing business.

Key Responsibilities

• Supporting the achievement of team and departmental revenue objectives
• Ensuring achievement of revenue targets.
• Proactively encouraging growth and development within a defined base of customers
• Consistently performing against KPIs and Departmental Standards set
• Maximise all cross sell opportunities
• Take responsibility for maintaining their own product and procedural knowledge
• Provide sales support to both internal and external customers.
• Any other duties as instructed by the Team Manager within the role.
• Pro-actively and re-actively provide/source technical product advice and guidance to customers (if required).
• Asses customer’s needs and advise on correct product for their business
• Provide management with an accurate sales forecast and status on outstanding pipeline
• Accurately completes admin processes required as part of the role
• Respond to all incidents logged on the system according to the timelines described in the department policy guidelines
• Ensure no incidents in the system escalate
• Ensure invoices are processed correctly with the associated proof of payment
• Follow-up on outstanding payments on a regular basis
• Apply the Extraordinary Customer Experience (ECE) values to all areas of the role
• Consistently live and be an example of the Sage values Skills, know-how and experience:
• Must have: (5 or 6 Max)
• Background of software sales experience.
• Microsoft Office skills (Word, Excel, Power Point).
• Target driven with an ability to be self-motivated in order to achieve and exceed targets under pressure.
• Well organised with strong time management skills and ability to juggle multiple objectives according to prescribed procedures and processes.
• Good oral and written communication skills to assist in working with colleagues and delighting customers.
• Preferred: (2 or 3 Max)
• Highly autonomous with the ability to work on own initiative
• Strong customer focus and high-level customer service ethics.
• Sales experience (2 - 3 years) with a great sales track record

Technical / Professional Qualifications

• Key performance indicators: (3-5 Max)
• Achievement Sales Targets set
• Achievement of Outbound call targets
• Conversion rate on leads received

go to method of application »

Sage is seeking learning facilitators for our Sage product or leadership and development programs. This position will facilitate and deliver learning programs in many formats providing performance enhancing opportunities for Sage colleagues, partners, and customers. These formats typically include Instructor-led online or in person classes, webinars, and flipped classroom offerings. In addition to becoming an expert on the functionality of assigned Sage products or topics, facilitators will assist in learning related activities such as product testing, curriculum development, exam development for certifications, and corporate educational events and conferences. Because facilitators represent Sage and the customer’s impression of our company, candidates must always maintain a positive and professional attitude when interfacing with customers and partners. Facilitators are expected to independently lead curricula of any level of difficulty and act as subject matter experts in the development of curricula

Key Responsibilities Key accountabilities and decision ownership: (8 or 10 max)

• Provides high impact instruction and facilitation to Sage colleagues, customers, and partners
• Works tightly with instructional developers to develop materials that represent what the learner needs to achieve desired outcomes
• Becomes the Subject Matter Expert for assigned product, including deep product knowledge and the domain business knowledge it supports
• Solicits input and feedback from stakeholders, customers, peers, subject matter experts, etc. based on standard review processes.
• Acts as a learning designer on an as-needed basis
• May participate in Sage customer and partner events such as conferences, user roadshows,
• Participates in release readiness activities of new products, product updates, and learning program changes
• Provides feedback of learning content quality, delivery quality, and product quality into business for continual improvements
• Responsible for managing learning environment processes, technology and provisioning
• Can work independently on the delivery of highly complex content Skills, know-how and experience:

Must have: (5 or 6 Max)

• Minimum of 3-5 years experience in Sage 300 preferred or Pastel Accounting
• University degree educated or equivalent experience
• Experience with Microsoft Office, eLearning, and virtual learning technologies
• Must have exceptional communication and organisational skills, demonstrate initiative and work well in a team-based environment
• Be a strategic thinker, results-oriented, and demonstrates a strong orientation toward outstanding customer service with a complete willingness to accept accountability for results

Additional Skills for this specific position: (2 to 4 Max)

• Salesforce or Sage certifications and/or experience
• Experience and domain knowledge in the Human Capital Management/HR field
• Experience working with cloud business solutions as a key user
• Project management and Implementation experience of a business solution is a plus

Key performance indicators: (3-5 Max)

• Total global revenue target to assigned education programs
• Overall customer satisfaction target for assigned education programs
• Quality of delivery and content based on assigned targets Direct reports:

go to method of application »

The purpose of the role is to provide telephone support to our Sage Pastel Payroll customers. Help our customers define the context of the issue, then narrow down the cause by continuously analysing the information available, and to find and analyse solutions (options). Making decisions on how the query should be resolved with minimal constraints and minimal impact to the live customer processing environment.

Key Responsibilities 1. Ensuring that you have a good understanding of clients’ requirements.

• Apply yourself to Investigate queries by narrowing down the cause of the issue.
• Apply yourself to learn new technologies quickly and retain information of different client network infrastructures, software solutions and constantly evolving product.
• Consider the benefits and impacts of the solutions you provide prior to implementation of the solution.
• Prepare response that’s articulate how fixes should be applied sequentially and methodically.
• Accurately log events of each customer query on our internal CRM.
• Obtain confirmation from the client’s on whether their needs or query(s) has been resolved.
• Convert issue and query trends into knowledge articles.
• Manage your logged in, unavailability and time measurements within specified benchmarks to maintain/optimise team capacity.
• Encourage our customers to complete your after call survey.
• Grow your product knowledge.
• Grow your customer service engagement with our customers.
• Follow internal policies.
• Be the point of contact for our customers.

Decisions You Will Be Expected To Make

• Having enough information to solve the query.
• Assign priority to query and escalate where needed.
• When you out of your depth and need help.
• Logging of a critical software bug or enhancement.
• How to deliver negative messages without negatively impacting the customer.

Skills, Know-how And Experience Needed For The Role

• Matric is essential.
• B. Com degree would be an advantage.
• Payroll administration.
• Minimum 12-month experience on Pastel Payroll.
• Computer Knowledge (MS Office: Excel, Word).
• Have excellent communication skills – written and verbal.
• Ability to identify and adapt to the client’s style of communication.
• Ability to control the conversation.
• Manage uncertainty effectively, work without supervision and meet deadlines.

go to method of application »

Key Responsibilities 

• Design product and functionality / technical specification documentation with detailed estimates for delivery.
• Responsible for the development and maintenance of features designed through collaboration with Product Management and Business Analysts.
• Understand, review and feedback of analysis, design, code and test artefacts to ensure timely and innovative development to meet the requirement.
• Solution coding and appropriate testing of development work and fixes as appropriate.
• You are part of an Agile team and are fully engaged in the application of the Scrum methodology.
• You follow the Safe X3 rules and best practices in order to achieve high quality deliveries.
• You provide an excellent level of support in order to contribute to the team commitments as described in our Service Level Agreement
• You work with others across Mid-Market Europe and cross-Regions to achieve product objectives and strategy, whilst respecting quality standards.
• Ensure appropriate recording of key information and work with internal and external customers to ensure the realisation of the benefits of all software development.
• Deliver product demonstrations and advice, anticipating and addressing any potential client issues and work closely with key stakeholders on the development of products and services for customers.
• Take ownership of own work and work as part of a European team to meet personal, team and organisational targets ensuring that working practices and departmental standards are maintained and be actively involved in identifying improvements as appropriate.
• Ensure the effective communication of development work and any related issues as required.

Knowledge, Skills And Experience

• Degree in computer science or equivalent along with a proven aptitude for software development.
• Good problem solving skills
• Ability to work in a team
• Good listening, verbal and written communication skills
• Excellent organisational skills
• Familiar with relevant design principles and best practice
• Familiar with tools that automate or assist the development process
• Experience in designing and implementing software in a professional development organisation
• Relevant experience with an industry-recognised software development lifecycle process
• Experience in integrating software components