Jobs at Tower Group

Experience / Qualifications:

• More than 5 years of experience in data center infrastructure construction or operation and maintenance management, and those who have managed a 7*24-hour operation and maintenance team of more than 30 people are preferred.
• Familiar with the operation and maintenance of data center infrastructure, and have the ability to adjust, repair, troubleshoot and modify the room system. Safety assessment and review capabilities of the transformation plan
• Be familiar with 2 or 3 domains in Generator/HVAC/UPS/General Electricion maintenance or deployment.

Education / Qualifications Required:

• Bachelor's degree or above, graduated from electricity, HVAC, automation and other related majors;
• N2-N4/Equivalent in Mechanical Engineering/ Diesel Generators accredited by an accrediting body recognized by the SAQC.
• Valid and Recognized Trade test accredited by Engineering Council of South Africa

Duties:

• Responsible for the daily maintenance/inspection on HVAC,Generator,UPS and Electrical base on check list and operation guide.
• 24 Hours standby in case there is emergency issue happen in data center.
• Attend fault handling and be able to operate data center facility according to Emergency of Procedure.
• Responsible for the reporting and tracking of major events, and responsible for the organization, review and implementation of major changes
• Be familiar with and master the current status of all power guarantee facilities at the project site and the power requirements of each computer room
• Responsible for managing the infrastructure operation and maintenance team, continuously training and assessing, and ensuring that team members meet the job competency requirements

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Experience:

• Related experience: 5 years or more of experience in installation, maintenance and troubleshooting of transformers, power distribution cabinets, UPS, switching power supplies, lead-acid batteries and other equipment.
• Data center experience: Priority is given to those who have experience in operation and maintenance in a data center environment, and familiarity with major UPS brands (such as Masterguard, Liebert APM, Newave, etc.) is preferred

Education / Qualifications Required:

• Educational requirements: Bachelor's degree or above in electrical engineering or related field, or relevant diploma from a technical college/university of technology (e.g. Higher National Diploma/National Diploma/Diploma in Electrical Engineering).
• Professional qualifications: Professional engineering technician qualification certified by the South African Engineers Association (ECSA), or other relevant industry certification.
• Safety certificates: Possess relevant safety operation and electrical regulations certificates.

Duties:

• Performs operation and maintenance of electrical power systems beginning at the service entrance of buildings and structures, and maintains complete wiring systems, conduit systems, cable systems, conductors, switches, receptacles, outlets, device plates, and grounds and light fixtures. Installs, operates and maintains power generation equipment, emergency generating devices, and large uninterruptible power supplies. 
• Installs, trouble shoots and repairs electrical units such as generators, motors, voltage regulators, and large uninterruptible power supplies; locates sources of malfunction; and accomplishes required repairs by splicing or replacing wiring, rewinding armatures and field and grounds and light fixtures. 
• Installs, operates and maintains power generation equipment, emergency generating devices, and large uninterruptible power supplies. 
• Installs, trouble shoots and repairs electrical units such as generators, motors, voltage regulators, and large uninterruptible power supplies; locates sources of malfunction; and accomplishes required repairs by splicing or replacing wiring, rewinding armatures and field better type, style, quality, grade, or class to obtain specific operating characteristics or to match other items already in place.
• Ensures that all work conforms to the National Electric Code

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Experience / Qualifications 

• Relevant experience: 6 years or more of experience in maintenance, installation, and troubleshooting of HVAC and refrigeration systems in data centers or large industrial facilities.
• System experience: Experience in operations and maintenance in a data center environment is preferred, and familiarity with major HVAC brands (such as MUNTERS/VIKING, CIAT MAGISTER 2, LIEBERT, STULZ, LG) and refrigeration equipment is preferred

Summary:

• Responsible for the installation, maintenance, repair, and monitoring of HVAC and refrigeration systems. Ensures all mechanical, electrical, and electronic components are operating efficiently and in compliance with safety and regulatory standards.

Key Responsibilities:

• Monitor and maintain all air conditioning, heating, and cooling units.
• Troubleshoot and repair mechanical and control system malfunctions.
• Install HVAC systems, including ductwork, hardware, and refrigerants.
• Inspect and maintain electrical and electronic control systems.
• Ensure compliance with safety regulations and document any violations.
• Maintain accurate records for regulatory compliance and internal use.
• Perform preventative maintenance and respond to customer service requests.
• Monitor inventory and maintain service vehicle stock.
• Provide high-quality customer service and suggest performance improvements.
• Keep a clean uniform and workspace at all times.
• Maintain safe working conditions and follow all applicable standards.
• Report and document all project activities and inspections.

Skills & Requirements:

• Technical knowledge of HVAC and refrigeration systems.
• Experience with electrical and electronic control systems.
• Familiarity with safety codes and standards.
• Strong problem-solving and documentation skills.
• Ability to manage inventory and work independently.

Education / Qualifications Required:

• Higher National Diploma/National Diploma/Diploma in Mechanical Engineering from a Technikon or university of technology accredited by an accrediting body recognized by the SAQC.
• N3-N6/Equivalent in Mechanical Engineering/Refrigeration &Air Conditioning accredited by an accrediting body recognized by the SAQC.
• Professional Engineering Technician/Equivalent Field experience accredited by Engineering Council of South Africa
• Valid and Recognized Trade test accredited by Engineering Council of South Africa

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Data Center Genset Engineer

• Relevant experience: 6 years or more of experience in installation, maintenance and troubleshooting of diesel generator sets.

Summary:

• Responsible for the installation, inspection, maintenance, and repair of DG (Diesel Generator) systems and related mechanical and electrical components. This includes monitoring operations, ensuring preventative maintenance is scheduled and performed, and troubleshooting malfunctions in both mechanical and PLC/electrical systems. The role requires adherence to safety regulations, proper documentation, and maintaining high standards of cleanliness and organization.

Key Responsibilities:

• Monitor DG units and schedule regular maintenance.
• Diagnose and repair mechanical and electrical malfunctions, including PLC systems and alternators.
• Ensure compliance with safety standards and regulations.
• Inspect installations for efficiency and code compliance.
• Maintain accurate maintenance records and inventory of parts.
• Perform preventative maintenance and respond to customer complaints.
• Maintain a clean and safe working environment.
• Report issues and recommend performance improvements.
• Interpret technical blueprints and maintain adherence to codes.
• Ensure timely procurement of parts and manage service truck inventory.

Skills & Requirements:

• Strong mechanical and electrical troubleshooting skills.
• Knowledge of PLC systems and control strategies.
• Ability to interpret blueprints and follow codes.
• Strong attention to safety and detail.
• Effective communication and reporting skills.
• Commitment to maintaining high plant availability and performance.

Education/ Required Qualifications :

• Higher National Diploma/National Diploma/Diploma in Mechanical Engineering from a Technikon or university of technology accredited by an accrediting body recognized by the SAQC.
• N3-N6/Equivalent in Mechanical Engineering/ Diesel Generators accredited by an accrediting body recognized by the SAQC.
• Professional Engineering Technician/Equivalent Field experience accredited by Engineering Council of South Africa
• Valid and Recognized Trade test accredited by Engineering Council of South Africa

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Key accountabilities and decision ownership [max 5]: 

• Ensure 100% of all KPI targets are met in line with C&R policies
• To minimize bad debt 
• To ensure query resolution 
• To follow up on non-payments 
• To liaise with 3rd parties to resolve account disputes involves meetings and negotiation with CEO’s, FM’s IT Managers 
• Ensure monthly billing and reports are sent out timeously 
• Manage speedy dispute resolution 
• Daily coding of the bank statement
• To maintain and continue building relationships with customers 
• Attend client meetings when required 
• Ensure that all collection targets and KPI’s are met 
• Allocation of client payments 
• Risk management 
• Approval of new business for existing clients

Core competencies, knowledge and experience [max 5]: 

Job Knowledge: 

• Corporate credit
• Intensive reconciliation and allocation on large accounts large book values in excess of 80 million 
• MS Excel advanced 
• Eppix 
• Converged Business knowledge 
• Microsoft office 
• Morpheus II 

Job Related Skills:

• Interpersonal skills 
• Negotiation skills (ability to liaise with CEO’s, FM’s and IT Managers, EHODS & exec Heads Local & international) 
• Excellent communication skills 
• Driver’s license essential (own Car) 
• Attention to detail 
• Analytical and investigative mind 
• Must be able to perform complex account reconciliation