Jobs at Unilever

MAIN JOB PURPOSE:

Overview:  

Attracts customers by creating and delivering valuable content and personalized experiences. Forms connections that our customers are looking for and solves their problems. Gains valuable insights on the end-to-end customer experience and drives growth strategies for UFS. 

JOB SUMMARY

• Drives the full Operator Lifecycle for all key operator segments. 
• Understands the end-to-end buying journey of our key operator types & improves the key moments that matter  
• Plans & executes omnichannel journeys and campaigns that drive the full lifecycle, including lead management. 
• Plans & creates content to drive both the operator lifecycle and our operator’s goals along their buying journey. 
• Ensures optimal business processes to ensure frictionless delivery of all marketing activities. 
• Continuously measures & optimizes all marketing activity from both the optimizes and business perspective. Provides actionable insights to the OCT (Minimum frequency = monthly). 
• Guardian of all owned touchpoints (ufs.com, facebook, etc) 
• Develops Partner ecosystems to increase reach/content/credibility 

KEY REQUIREMENTS

• 3 – 5 years of working experience in similar function in FMCG 
• Track record in Marketing & Sales, preferably in the Foodservice Industry 
• Chef need understanding & basics of culinary knowledge 
• Passion for food and the culinary world 

KEY REQUIREMENTS

• STRATEGY into ACTION
• BUSINESS ACUMEN 
• CUSTOMER CENTRICITY
• CREATIVE & PERSUASIVE CONTENT
• PERFORMANCE MEASUREMENT & ANALYSIS
• PROJECT MANAGEMENT
• DIGITAL EXPERT

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MAIN JOB PURPOSE

Overview:

This role will manage all aspects of the P&L and Balance sheet within Supply Chain undertaking activities such as inventory reporting and stock controls, management of production cost in category P&L, CAPEX management, audit and controls and support Site teams on cost management. This role is required to maintain strong accounting controls aligned with the Global Financial Controls Framework (GFCF) and support the factory to deliver results aligned with pre-set targets linked to the Supply Chain KPIs.

This role is also required to support the Factories with financial insights to deliver key projects and business cases throughout the year.

JOB SUMMARY

Accounting controls

• Maintain strong accounting controls across all areas of Make to Deliver (MTD) and cost management in line with GAAP and UL Global controls. Support Factories through self-assessment audits and providing insights on key gaps and risks. Reporting to the SUDs and Site leadership teams on the key controls including monthly consumption variances, stock counts, inventory write offs, expired stock and stock in transit etc.

Cost Management and reporting

• Comprehensive understanding of all Site Contracts, costing allocation rules to derive category results per the UL SOA and CRG guidelines. Reporting of actual spend vs. target, identifying opportunities/risks and advise management. Reporting on savings in SRS and provide forecast update if savings missed/land. Cost Centre management and analysis, providing inputs and management of production cost in GCUT. Provide P&L insights to Site LTs and SUD for production cost and MUCs bridging the gap between cost centre reporting and the category results.

Budgeting

• Prepare monthly, quarterly and annual site budgets. E2E understanding of Operational Plan (OP) and recoveries and PCE insights in line with Factory labour structures, line speeds and run strategy. Reporting category results to FET and CCBTs.

CAPEX Management and reporting

• Control project authorisations, budgets, expenditures, WIP, capitalisations, forecasting and reporting as well as asset verification. Understanding CAPEX processes/UL policies, loading of projects in Marlin and reporting. Business partner with Site Engineering teams to ensure timely management of CAPEX spend and capitalisations according to project end dates. Manage the physical asset tagging post capitalisation and conduct regular asset spot checks on production lines.

Finance Partner- Projects and business cases

• Financial support to Site LTs and SUDs to quantify risk and rewards for key projects, business cases and initiatives. Advise management on key financial indicators for capital projects to support growth and Supply Chain deliverables.

Digital

• Curiosity and practical application on digital initiatives and automation of reporting in applications such as Power BI.

Ad-hoc

• As required, preparing adhoc tasks for Supply Chain and Finance

KEY REQUIREMENTS

• 2 – 3 years’ experience in Supply Chain or Factory Finance required
• Financial Acct qualification with CIMA or good progress toward CIMA OR a CA
• Strong analytical skills
• Ability to manage upwards
• Strong work ethic, great attitude, self-starting & proactive mind-set, resilience in the face of pressure, strong team player
• Ability to handle and work under pressure and to meet tight deadlines
• Excellent business partnering skills
• Advanced Microsoft Excel, SAP PM/FI and PA knowledge desirable
• Digital native

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MAIN JOB PURPOSE:

This role will work closely with the Performance Delivery Lead, Manager and Partner; accountable for the service excellence in Planning and Execute areas; ensuring the future operational capabilities and capacity with the Partners are created and successfully governed across the entirety of the end to end customer operations processes.

JOB SUMMARY:

Key responsibilities include:

• Assuring excellence in Service Delivery to Southern Africa countries & categories from the 3rd party partner, through processes aligned to Unilever way of working for Planning and Execute.
• Establish and drive KPIs and SLA measures that are fully representative of the operations and MCO’s perception of the services
• Driving performance improvement and step-change transformation with the Partner network, through analytics and automations
• Accountable for a robust and fully functioning governance and service delivery model - Transactional Alignment, Continuous Improvement, Monthly & Quarterly Performance Review meetings with the Africa iOps and Partner.   
• Develop robust and effective BCP.   
• Ensure continuous co-ordination between L1 (UL) & L2 (partner) for all operations. Help resolve any escalations/ communication-gap through process interventions.
• Drive KPIs and SLA measures aligned during iOps project and evaluate for any additions/ changes with changing business requirements
• Drive operations to ensure processes are aligned to Unilever ways of working and that C-Ops and MCO KPIs (Service levels, cost savings, etc), SLAs (timeliness, accuracy), and Control targets are met.
• Accountable for a robust and fully functioning governance model - Transactional Alignment, Continuous Improvement, Monthly & Quarterly Performance Review meetings with the MCO and Partner.
• Closely work with L3 org (global) to ensure process designs are in sync with market requirements and global designs.
• Drive Continuous Improvement and break-through changes in operations along with L3 and Continuous Delivery & Analytics teams.
• Drive risk management of new processes being outsourced, put in place mitigation plans and requisite controls.
• Develop robust and effective BCP.
• Work closely with the Analytics team to get visibility of performance to drive insights into action
• Drive benchmarking and cross-pollination across markets in the hub and vs other hubs.
• Represent Market requirements in L3 process design, provide feedback on designed processes.
• Ensure alignment & implementation of global process designs with L1 & L2 (Partner)

KEY REQUIREMENTS:

• E2E function agnostic integrator (non-silo mentality)
• Operational experience in planning
• Demonstrable Agile mindset and capabilities
• Ability to drive change
• strong personal accountability for delivery
• Ability to work effectively in both independent and diverse multi-task team environments 
• Experienced in working with virtual teams and driving performance across a diverse mixture of cultures.
• Strong English language skills written and spoken
• Programme / project management experience – experience in transition of processes
• Understanding and excellent application of Analytical tools like Power BI. Microsoft Excel & PowerPoint capability would be highly desirable
• Business acumen and customer centric mindset

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MAIN JOB PURPOSE:

Process Engineer role is critical to the development of our factories to World Class, which means zero defects, zero waste and zero losses. She/he will apply extensively the full range of Focused and Quality Improvement methods and tools to counter losses identified in the areas of Safety, Quality, Cost Deployment, Customer Service and Logistics. The Cost Deployment pillar will be populated with data built up through application of the Managing Manufacturing Performance Code, which is key to ensuring focus on key losses.

Working directly with the line crews on a daily basis the Process Engineer also acts as the technical trainer for line teams and provides coaching in phenomena identification, root cause analysis and the establishment of counter-measures.

The Process Engineer is responsible for the validation of all process improvements and the establishment of revised basic conditions on the line.  A core deliverable is eliminate losses and wastes and increase the stability of the line to support the transition of traditional line teams to semi-autonomous teams.

KEY ACCOUNTABILITIES:

• Eliminate Waste and Loss according to the WCM prioritization process using AM, PM, FI and QC pillar tools and methodologies
• Create Technical Standards to ensure process stability on the line
• Train line crews on technical standards and restoration of basic conditions (Stability sustainability)
• Identify and extend good practice to other lines
• Application and accuracy of MMP Code data
• Consumer & Customer Focus.  Building world class factories will eliminate losses and ensure that we do not pass on the cost of inefficiencies to our customers and consumers
• Bias for Action.  By providing consistent and near real time information, decisions can be taken quickly which leverage our resources
• Building Talent & Teams.  Our vision is to move to semi-autonomous teams and we require process engineer’s with a passion for achieving results through great teamwork, an ability to teach new tools and methodologies and ensuring that you and your colleagues are fully aligned, and drawing on one another’s strengths
• Accountability & Responsibility.  Taking responsibility for building your team’s performance and sharing your best interventions to help support other lines’ in their improvements
• Growth Mindset.  By building world class factories we will become more competitive in the market place and set the standards to which others aspire
• WCM.   Apply the full set of WCM methods and tools to identify root causes, define countermeasures and validate their effectiveness; mastery of AM, PM, Q and FI tools and processes.  Establish standards to support line operators sustain new basic conditions
• Process and Organisational Design. Leverage technical knowledge and a systems approach to ensure factory lines and processes are optimally resourced (e.g. manpower ratios are efficient and sustainable)
• Analytical capability.  Collect and analyse complex data to penetrate problems’ phenomena and understand root causes

SKILLS/EXPERIENCE:

• Degree Mechanical/ Chemical/ Electrical/ Industrial Engineering/Btech
• Preference given for 2 years Process Engineering experience from a Continuous Processing background within FMCG/ Manufacturing environment
• Able to visualize clearly what the ideal production system is;
• Able to clearly understand operating principles and establish correct operating standards;
• Able to present findings and rationales clearly so that whole factory team can understand;
• Able to make logical decisions based on data;
• Experience in statistics and process control tools
• Experience in AM, PM, Quality and FI tools and processes
• HAZOPs and Safety Approval Systems working knowledge & experience is essential
• Valid driver’s license and own working motor vehicle

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MAIN JOB PURPOSE:

We are looking for an enthusiastic and experienced Change and Comms Specialist to join our D&A Market Team as we grow the market’s capabilities in data expertise, science and insights generation. 

This role will be responsible for developing, leading and executing change and communications activities associated with the start-up and growth of the Market D&A Team.  This included but is not limited to building and managing a change plan for deploying this team and its services into the Market, including tracking of successful delivery against defined metrics.

KEY ACCOUNTABILITIES:

1. Initiate the creation of and monitor the D&A Market team’s change and comms programme as well as the UniOPS In Market programme.
2. Advise and support UniOPS In Market Lead, D&A Market Lead and team in developing and executing change and comms activities.
3. Communicate the team’s service scope, offer and successes to drive up business demand and UL’s return on investment into global D&A solutions/tools (e.g. Livewire).
4. Support the D&A Market team in delivering efficiencies and transitioning resources where appropriate.
5. Provide and maintain the change management plan in line with Unilever Change Management methodology.
6. Ensure alignment of all change and comms plans to D&A Global, UniOps, and Market plans.
7. Execute ongoing stakeholder assessment & stakeholder management plan.
8. Execute change management strategy, plan and change impact assessment.
9. Execute comms strategy and plan.
10. Develop and distribute appropriate communication materials (e.g. customer/stakeholder updates, newsletters, minutes).
11. Execute training plan for transition of resources.
12. Be the primary point of contact in the market to explain the concept and work of the D&A Market team
13. Define success metrics and measure performance against defined metrics

EXPERIENCE, QUALIFICATIONS AND QUALITIES:

Essential

• 5+ years of change and comms experience in a frontline/service delivery team
• Experience of leading and implementing change and comms for people change (restructuring) and technology transformation programmes
• Understanding and practice of Detailed Change Impact Assessments
• Experience with Stakeholder Mapping and Engagement
• Experience of project management
• Excellent Organizational and Planning Skills
• Excellent Communication, Writing Skills
• Excellent Presentation Skills
• Excellent Workshop Planning Skills
• Good Multimedia experience - ability to put together visually appealing Communication deliverables (from posters and 1-page briefs to perhaps shot clips and videos.
• Self-directed
• Able to organise self and others well
• Able to appropriately tailor and execute to outlined methods
• Story telling ability and techniques
• Coaching for change
• Attends to detail with meticulousness
• Resilient, creative and resourceful when faced with issues or constraints.
• Positive, “can do” attitude.
• Able to work with ambiguity and detail
• Able to build relationships, to interact and collaborate with colleagues who may have different priorities and agendas.
• Enjoys, and can flex and thrive in situations with a high degree of uncertainty, complexity and ambiguity.

Preferred

• More than 3 years of Change Management/Consulting experience
• Experience of working on complex Transformation projects with elements of software implementation and process change
• Experience of working well remotely with geographically-dispersed team
• Experience with Agile working and projects

KEY CAPABILITIES:

• Agile Delivery Change management
• Communications strategy
• Communications management
• Campaign management
• Project management
• Presentation development
• Impact assessment
• Relationship management
• Facilitation
• Influencing
• Networking
• Project planning
• Stakeholder management
• Training needs assessment

KEY INTERFACES:

Internal

• Market LT
• Market HR Team, including HRDs and HRBPs
• Global D&A Team
• D&A Market Transformation Team
• D&A Market Teams across UL
• UniOps Change and Comms team

External

• Change and Comms networks