Jobs Available at Ignition Group

Daily Operations

• Assisting with screening potential clients who can benefit from the company’s products and services.
• Research prospects and starting new relationships.
• Assist in identifying prospect’s needs and suggest appropriate products and/or services.
• Coordinate the successful follow through of sales cycle by maintaining accurate activity and lead qualification information in CRM application.
• Identify the most suitable value propositions, partner configurations, cost structures and revenue models for identified target markets.
• Support clients with the provision of accurate product pricing and delivery information
• Keep up to date on developments related to the company’s product and service.
• Use knowledge gained to guide an informed decision.
• Generate new leads and build relationships by nurturing welcoming prospects and finding new potential sales.
• Ensure all customer details and data relevant to the call or service interventions is accurately captured.
• Meet and exceed targets related to customer interactions as set by the direct line manager

Policy and Process Adherence

• Adhere to company quality standards, policies, procedures, and processes.
• Adhere to all legislation governing the area of work.

Administration

• Maintain a pipeline of early-stage leads, using relevant sales tools and methodologies to effectively manage client and opportunity data
• Carry out administrative tasks related to customer interaction and/or call resolution.
• Maintain accurate records of relevant information using the appropriate system.
• Manage and ensure all customer interactions as scheduled within parameters, inclusive of calls, emails and other tasks

Education and training:

• Matric
• Bachelor’s degree Sales, Marketing, Business or in a relevant field preferred

 Experience:

• At least 2 years’ work experience in a sales environment.
• Some experience dealing with internal and external stakeholders.
• Has had exposure in using CRM and core sales tools.
• Some experience using established techniques to identify sales prospects and starting new client relationships.
• Minimum 1 years’ experience working with the MS office suite, including MS excel and MS word

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Key roles and responsibilities:

People Leadership & Team Development

• Oversee daily operations of the employee experience, engagement, and culture function.
• Ensure the team has the necessary tools and methodologies to drive strategic objectives efficiently.
• Provide coaching, mentorship, and professional development opportunities for team members.

Employee Engagement & Workplace Culture

• Assess and enhance employee engagement levels through targeted initiatives.
• Develop and implement engagement programs, campaigns, and events that drive satisfaction and advocacy.
• Champion employee and leadership perspectives to ensure initiatives resonate with the workforce.
• Conduct regular surveys and assessments to gauge sentiment and identify improvement areas.
• Lead leadership upskilling initiatives to strengthen their role in employee engagement and wellbeing.
• Develop and execute a holistic wellness strategy tailored to different employee groups.

Diversity, Equity, Inclusion, and Belonging (DEIB)

• Drive initiatives that foster an equitable, inclusive, and psychologically safe workplace.
• Develop and execute programs that promote belonging and support underrepresented groups.
• Partner with leadership to embed inclusive practices into company culture and policies.

Measurement and Impact Assessment

• Define the strategy for measuring employee engagement, experience, and culture.
• Develop and implement tools to track and assess the effectiveness of engagement initiatives.
• Use data-driven insights to refine programs and continuously improve employee experience.

Employer Brand Reinforcement

• Identify and implement opportunities to bring the company’s strategy, purpose, and values to life.
• Reinforce the organisation’s employee value proposition (EVP) through strategic communications.
• Position the company as an employer of choice through compelling narratives and engagement.

Collaboration and Cross-Functional Integration

• Lead the execution of engagement and culture initiatives in partnership with HR and business units.
• Ensure alignment with internal stakeholders, including leadership, communications, and DEIB teams.
• Maintain a seamless approach to employee experience across all touchpoints.

Employee Recognition & Appreciation

• Drive the design and implementation of recognition programs that reinforce company culture.
• Ensure recognition initiatives promote inclusivity, motivation, and retention.

Internal Communications

• Develop and implement an integrated internal communications strategy.
• Align messaging with business priorities, ensuring clarity and consistency across all channels.
• Support communication of strategic HR initiatives such as onboarding, L&D, and tools/platforms.
• Leverage digital, social, and live channels to engage internal audiences effectively.

Planning & Execution of the Annual Leadership Conference

• Lead the end-to-end planning, execution, and evaluation of the annual leadership conference.
• Develop a strategic agenda aligned with business priorities and leadership development goals.
• Curate speaker sessions, interactive experiences, and engagement opportunities for leaders.
• Oversee logistics, stakeholder coordination, and post-event impact assessment.

Requirements

Education and training:

• Bachelor’s degree in human resources, business administration or engagement related field

Experience:

• At least 8 years’ previous experience in a similar role and/or related discipline
• Demonstrable experience of managing multiple time-critical projects with a proven track record in advising senior leaders
• Experience managing people and wider network and ensuring team goals are achieved or exceeded
• Experience developing long-term strategies that align employee experience and culture with organisational objectives.
• Experience using data and metrics to evaluate the impact of engagement efforts and make informed decisions.
• Experience developing innovative approaches to enhance employee engagement effectiveness.
• Experience developing and implementing training programs for employees
• Previous experience managing vendors and/or suppliers to deliver on project, event and campaign requirements
• Previous experience leading and managing a team