mmmmx0x Job Opportunities at Absa Group Limited (Absa) - 20 September, 2022 | MyJobMag
 
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  • Posted: Sep 20, 2022
    Deadline: Not specified
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    Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
    Read more about this company

     

    Junior Sales Consultant BA2

    Job Summary

    Drive achievement of branch sales and service targets. Support the achievement of branch growth ambitions across all products and segments. Actively contribute to the branch digital adoption targets. Ensure consistent and professional customer experiences.

    Job Description

    Achieve Sales targets

    • Identify customer needs through queue management and customer engagement
    • Actively migrate customers to digital channels
    • Achieve branch objectives for sustainable growth by driving:
    • Digital migration and adoption
    • Branch Optimization
    • Account Activation
    • Walk – ins (queue management)
    • Lead Management
    • NTB Acquisition

    Compliance and Risk Management

    Education & Experience

    • Completed Higher Certificate in Banking / Accounting / Sales / Marketing or equivalent NQF level 5 FAIS accredited qualification
    • Completed Sales Proficiency Assessment
    • Completion of Sales and Service Fundamentals workshop will be an added advantage.
    • 1 – 2 years’ experience in a frontline banking role
    • 1 year Sales experience will be an added advantage

    go to method of application »

    Lead Project Manager

    Job Summary

    To provide advanced project management services and to develop, maintain and enhance operational business relationships.

    Job Description

    • Project Management: Monitors the progression of a project at every stage and ensure that the objectives of a project are meet
    • Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production
    • Ensure that timelines are met: Manage team in such a way that deadlines are met
    • Stakeholder management: Ensure that stakeholders are identified and engaged 

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    Senior Manager Digital Sales

    Job Summary

    To drive sales and adoption of Digital Products and Solutions developed for Relationship Banking customer segment(s) to generate revenue and ensure that return on investment in Digital is realised.

    Job Description

    Accountability: Sales Performance Management

    • Establish and drive the implementation of a strategy to enhance and optimise leads and Sales of Digital Products and Solutions:
    • Develop the Sales execution strategy and business plan for Relationship Banking Digital
    • Actively drive the achievement of annual Digital Sales targets as set by Executive Management
    • Create personalized marketing plans for each client segment based on their specific target audience and goals
    • Measure the effectiveness of marketing campaigns by tracking customer data such as clickthrough and conversion rates
    • Deep understanding of markets, customers, and competitors to target needs and drive sales

    Accountability: Sales Opportunity Management

    • Establish value-based strategy for all leads and sales opportunities within Relationship Banking Digital
    • Analyse data to identify sales opportunities
    • Create new opportunities for growth by identifying new markets and potential customer groups that could benefit from Relationship Banking’s Digital products and solutions
    • Conduct continuous research on the latest industry trends and customer behavior analysis to develop new ideas for the market in order to generate further revenue

    Accountability: Stakeholder Management

    • Actively promote and manage the collaborative engagement of internal and external stakeholders
    • Report to EXCO and relevant Product Head on the performance of the Digital Product portfolio, via the monthly Digital SteerCo on the respective product’s performance and trends in the market
    • Effectively communicate developments within areas of activity to all relevant internal and external stakeholders
    • Participate in Group-level activities and forums that impact the Relationship Banking Digital portfolio

    Accountability: Finance

    • Monitor financial performance of products within the Bank by reviewing financial Key Value Drivers (KVD’s)
    • Compile Medium-Term plans (MTP) and Short-Term Plans (STP) budgets on an annual basis and track performance against these budgets
    • Understand financial impact of the sales strategy and marketing activities to align with available budgets

    Education

    • Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

    go to method of application »

    Consultant Business or Private Banking

    Job Summary

    To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.

    Job Description

    • Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests | Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes | Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements | Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively | Self-development: Owning and being proactive about own training and development

    Accountability: Operational Management

    • Plan, organize and complete tasks and activities in alignment with performance objectives.
    • Effectively collaborate new product development efforts and associated go-to-market operational plans.
    • Multi-task by adjusting from one type of call to another, as collectively determined by the Segment Tribe, without loss of efficiency, composure, or knowledge.
    • Understand and interpret customer insight to match with the relevant product and communicate product development needs to product specialist in Virtual Channels
    • Continuously ensure an up-to-date and holistic understanding in the Virtual Channels environment, processes, procedures, technology platforms, products, compliance and risk.
    • Embrace change initiatives and positively contribute to the success thereof within the Segment Tribe.
    • Provide a high level of individualized service to customers utilizing consultative relationships with customers to increase loyalty and business referrals.
    • Maintain an orderly workflow according to priorities.
    • Coordinate work predominantly with electronic information and communication technologies in order to accomplish tasks.
    • Analyze data and provide monthly reports that reflect insight into tendencies and patterns.
    • Apply and support agile methodology to enable Segment Tribe performance.
    • Maintain confidentiality.
    • Drive sales and product knowledge with customers and within the Segment Tribe and share customer insights with the product development team to enable timely product development and provision.
    • Identify and recommend new innovative ways of achieving quality customer product experience results.
    • Apply specialist knowledge and use customer insight for a step by step problem solving and prevention process and continuously improve customer experience.
    • Manage the implementation of new processes and systems to optimize the customer experience.
    • Test the improvements with internal and external clients.
    • Provide specialist support to internal and external customers

    Accountability: Customer

    • Provide specialist support in the application of robust Customer Relationship Management practices, to deliver a seamless customer experience through unique and accurate customer insights.
    • Implement service delivery excellence plans for customers by putting customers at the centre of products, services and solutions.
    • Place customer experience at the centre of products, services and solutions to deliver a superior and seamless customer service.
    • Provide specialist advice and support in the clarification of requirements and delivery outcome expectations and experience with customers.
    • Establish and maintain good professional relationships with internal customers and colleagues.

    Accountability: Finance

    • Adhere to specified policies, standards and procedures to prevent and reduce wastage of financial resources and escalate associated risks.
    • Coordinate and monitor daily work activities within the Segment Tribe environment to prevent financial losses.
    • Identify financial risks and escalate as required.

    Accountability: Learning and Growth

    • Participate in the personal development, coaching and performance management processes.
    • Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
    • Acquire and apply skills in the application of agile methodologies.

    Accountability: Governance

    • Understand and manage risks and risk events (incidents) relevant to the role.
    • Conduct all activities and duties in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards.

    Education and Experience Required:

    • National Diploma / Advanced Certificate (NQF level 06)
    • 3-4 years' relevant experience

    Knowledge & Skills

    • Building Customer Loyalty
    • Customer Relationship Management
    • Customer Understanding
    • Developing Sales
    • Product Knowledge
    • Quality Orientation
    • Agile methodology

    Behavioural Competencies

    • Customer focus and empathy
    • Customer Service
    • Improvement orientation
    • Interpersonal effectiveness
    • Organisational Awareness
    • Persistence and tenacity
    • Self-Development
    • Teamwork and collaboration

    Education

    • Higher Diplomas: Business, Commerce and Management Studies (Required)

    Method of Application

    Use the link(s) below to apply on company website.

     

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