Latest Job Opportunities at Santam Insurance

PRINCIPLE ACCOUNTABILITIES INCLUDE:

Project Planning and Execution:

• Develop project plans, including scope, goals, deliverables, timelines, resources, and budget.
• Lead project teams to execute plans effectively, ensuring milestones are met on time and within budget.
• Monitor and report on project progress, identifying risks and taking corrective actions as needed.

Stakeholder Management:

• Establish and maintain relationships with project stakeholders, including clients, team members, and third-party vendors.
• Communicate project updates, risks, and issues to stakeholders in a clear and timely manner.
• Manage stakeholder expectations and ensure alignment with project objectives.

Resource Management:

• Allocate resources effectively to ensure project tasks are completed efficiently.
• Coordinate with department managers to assign appropriate team members to project tasks.
• Manage resource conflicts and resolve any issues that may arise during project execution.

Risk Management:

• Identify project risks and develop mitigation strategies to minimize their impact.
• Proactively manage risks throughout the project lifecycle, monitoring for new risks and adjusting plans as necessary.

Quality Assurance:

• Ensure that project deliverables meet quality standards and customer expectations.
• Implement quality assurance processes and procedures to validate project outcomes.

Budget Management:

• Develop and manage project budgets, tracking expenses and ensuring that projects are delivered within budget.
• Identify opportunities for cost savings and efficiency improvements.

Team Leadership:

• Provide leadership and guidance to project team members, fostering a positive and collaborative work environment.
• Motivate team members to achieve project goals and overcome challenges.
• Conduct performance evaluations and provide feedback to team members as needed.

Continuous Improvement:

• Identify opportunities for process improvement and implement best practices to optimize project management processes.
• Conduct post-project reviews to capture lessons learned and apply them to future projects.

QUALIFICATIONS AND EXPERIENCE

• IT Degree or Diploma
• Project Management Professional (PMP) certification or another recognized project management certification
• Minimum 10 years of experience in the IT industry, with at least 5 years focused on software development.
• Demonstrate experience and sound knowledge of the system development lifecycle processes and methods from business concept to deployment stages.
• Experience working in the Financial Services or Insurance industry is a significant advantage.
• Experience working with industry-standard security frameworks and controls (e.g., NIST Cybersecurity Framework, CIS Controls) is a significant advantage.
• Sound experience working with stakeholders at different levels across organisations/divisions; both on-shore and off-shore, face-to-face and remote.
• Demonstrate experience in applying industry-standard project management methodologies and processes. Working in an Agile environment, with knowledge of the Scrum method strongly preferred.
• Experience in using JIRA,  and Confluence.

KNOWLEDGE AND SKILLS

• Strong understanding of project management methodologies, such as Agile or Waterfall.
• Excellent leadership, communication, and interpersonal skills.
• Ability to effectively manage multiple projects simultaneously.
• Proficiency in project management tools and software.
• Strong analytical and problem-solving skills.
• Well-honed MS Office skills.
• Agile and Scrum Method and Tool experience (JIRA, JIRA Portfolio and Confluence suggested).
• Facilitation skills
• Influencing
• Interpersonal skills
• Stakeholder management
• Financial and business acumen.
• Foster and support the Agile approach.
• Demonstrate a growth mindset in support of the Agile values and Santam culture: Trust, Respect, Collaborative, Self-organisation, Adapt, Transparent, Courage, Focus, Openness, Servant Leadership.
• Understands architectural considerations in order to effectively factor them into planning, decisions and recommendations and effectively communicate.
• Ability to identify project implications based on an understanding of systems, processes and business.

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JOB DESCRIPTION

• The role is in the Strategy & Enterprise Architecture and Group Information Security BITS Unit within the Santam Group CIO’s office. The role must support the Unit’s functioning throughout the Santam Group corporate calendar with its many events, engagements and activities. The role also supports adequate preparation for all SIIC & Steerco and Business enhancements related reports (Monthly and Quarterly) and presentations e.g. Steerco’s, Manco’s, CIO Reports, Audit committee and Board packs.
• The role is required to engage with external parties and to credibly represent the Santam Strategy & Enterprise Architecture and Group Information Security BITS unit in these engagements and will handle highly confidential information. The role therefore carries reputational risk for Santam Group.

PRINCIPLE ACCOUNTABILITIES INCLUDE:

• Co-ordinate the Strategy & Enterprise Architecture and Group Information Security BITS Units Heads key events, diary planning, communications & logistics. 
• Support with the Strategy & Enterprise Architecture and Group Information Security BITS Unit’s events planning & logistics co-ordination.
• Gathering of information and background research, follow-up, preparing of summaries, basic analysis as and when required, including monthly CIO reporting and quarterly reports.
• Produces documents, reports and presentations, including drafting of presentations with guidance from manager and colleagues.
• Deals with incoming email, payment of accounts, organising travel, often corresponding on behalf of the manager
• Organising meetings, ensuring that the manager is well-prepared for meetings, minute taking and follow up on action points.  This includes minute taking and ensuring actions are done. 
• Drafting, setting up and managing Team collaboration and communication from various platforms. (Confluence, MS Teams etc.)
• Assist in driving the organising of Strategy & Enterprise Architecture and Group Information Security engagements (monthly and quarterly) with the Group’s Business Units and external stakeholders. (vendors and SGT (Sanlam Group Technology) and Subsidiaries etc.)
• Assist in ensuring adequate preparation for the Strategy & Enterprise Architecture and Group Information Security Finance CIO reports and obtain input from various contributors.

QUALIFICATIONS AND EXPERIENCE

• Relevant tertiary qualification
• Minimum 5 years experience as personal assistant/ administrative role in a large corporate and responsible for supporting several senior managers.
• Knowledge of the insurance or financial services industry would be an advantage
• Proven track record of dealing at senior levels (CEO office or similar) is an advantage

SKILLS

• Computer literate (Advanced Excel, Word and PowerPoint)
• Strong co-ordination, organisational and planning skills
• Excellent interpersonal, communication and networking skills
• Results orientated, pro-active and deadline driven
• High stress tolerance: Ability to operate under pressure
• Strong quality and client service orientation 
• Strong analysis skills
• Managing confidential information
• Ability to ‘think-out-of-the-box’ / lateral thinking 
• High initiative/self-starter/proactive and anticipate requirements 
• Professionalism, excellent judgement, use of discretion, prioritisation and problem solving abilities 
• Ability to work and make decisions independently 
• Financial acumen

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WHAT WILL YOU DO?

• We are looking for talented actuarial professional, with a specific focus on life and/or non-life valuation and capital.
• The successful candidate will be involved in first-line actuarial work including regulatory and financial reporting.
• Working closely with the senior management team, the successful candidate will be key in the development and maintenance of actuarial models.
• The scope includes performing actuarial calculations across various local and foreign insurance and reinsurance entities.
• The successful candidate would also gain significant exposure to insurance actuarial calculations, deal-making and structuring arrangements.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
Duties will include, but not limited to:

• First-line / corporate actuarial valuations
• Regulatory capital calculations including forecasts under the ORSA
• Production of management information, including reporting on risk appetite measures
• Ad-hoc analyses – actuarial investigations as required from time to time

QUALIFICATIONS AND EXPERIENCE

• Minimum 1-year actuarial experience
• University degree in actuarial science
• Good progress with actuarial exams

KNOWLEDGE AND SKILLS

• Ability to work under pressure
• Deadline driven
• High attention to detail
• Excellent interpersonal and communication skills 
• Effective time management skills
• Teamwork

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What will you do?

• Provides direction, leads, and manages the development and implementation of a major, high-profile systems oriented technical project, or a family of associated projects, with direct impact on core operations and processes of the University. Directs, coordinates, and/or administratively supervises the activities of an operating unit or implementation team consisting of functional and technical staff to drive business and human capital impact.
• You will be reporting into the Executive Head: Human Capital.
• Leads, directs, and coordinates the Human Capital projects and team in the design of the overall project, and in the development of the implementation plan and project timelines.
• Identifies and develops working relationships with affected constituencies at all levels; ensures that constituent representatives are kept appropriately informed of project activities and are encouraged to participate as appropriate.
• Advises process teams representing constituent needs regarding cross-functional considerations, workflow integration and coordination, and optimization of best practices.
• Provides and ensures communication with and between project and constituent management at critical points in the implementation of the project plan.
• Identifies, secures, and coordinates implementation of internal and external resources and expertise as appropriate to achieve project objectives.
• Ensures that projects are proceeding according to timelines, meeting targets and expectations, and adhering to established operating parameters; negotiates changes in project resources as necessary to achieve objectives and timelines.
• Designs, establishes, and maintains an organizational structure and staffing to effectively accomplish the goals and objectives of the unit; recruits, trains, oversees, and deploys technical and functional staff as appropriate.
• Oversees the supervision of personnel, which includes work allocation, training, promotion and enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
• Develops and manages operating budgets as appropriate and performs periodic cost and productivity analyses.
• Performs miscellaneous job-related duties as assigned.
• Data acquisition and preparation – acquiring data from various data sources; assessing the integrity and relevance of the data before combining and transforming it into interpretable datasets, reports, and dashboards.
• Reporting – Own, maintain and automate reports/dashboards – deliver ongoing reporting, and ad hoc requests from business. 
• Validate, Collaborate & Research - Continuously explore ways to enhance business insights by analysing key profit / cost / process efficiency drivers, key indicators, relationships, and trends. Develop a thorough knowledge of products, systems, platforms and related reporting.
• Creates relationships between business areas, enabling a better understanding of data and project reporting. Sets a standard of reporting used across all centres areas units built on sustainable solutions developed in conjunction with best in class project management standards.
• Collaborates and manages across internal data pillars. 

What will make you successful in this role?

• Quality and timeous delivery of monthly reports on projects.
• Automation of standard monthly reporting, and development of new project tracking methodologies.
• Identify and drive efficiency solutions.
• Data analytics to identify trends and support business with insights to drive growth & profitability within Santam Broker Solutions: Operations as well as any other business objectives as required. 

Qualification and Experience

• Bachelor’s degree and at least five to seven years of human resources project management experience.
• Budget management 5-7 years experience
• Knowledge and understanding of HR concepts, procedures, and appropriate governance policies.
• Solid public speaking and organizational skills with great attention to detail.
• Great interpersonal skills and experience developing connections within the Human Capital team and with business associates.
• Ability to handle multiple tasks and adjust to changing preferences in a fast-paced environment.
• Show a professional approach while maintaining the confidentiality of sensitive data
• Proficiency in Microsoft Office and PM principals.

Skills

• Analytical and Problem-solving Abilities
• Attention to Detail, Accuracy and Quality Management
• Holistic and Systems Thinking - Creating simplicity from complexity in a structured manner
• Business Insights and Financial Acumen
• Effective Communication skills
• Ability to tell a story with data and reports
• Collaborative - build and maintain good internal and external relationships.
• Proactive and Action Orientated
• Pragmatic and systematic

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WHAT WILL YOU DO

• The successful candidate will be responsible for managing a team of Claims Relationship Managers, ensuring that they are managing and maintaining professional relationships and the performance of MBRs, in line with Santam’s objectives.
• Additionally, the Manager will be responsible to provide technical support to the team regarding all aspects of the motor vehicle repair process, end-to-end.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

• Manage and oversee the daily operations of the CRM team with focus on the end-to-end motor vehicle repair process
• Manage and develop the performance of the CRM team, providing regular feedback, coaching and training to ensure staff are performing well within their targets
• Work closely with and providing technical support to other departments within the motor claims value chain
• Manage and develop relationships with service providers within the motor claims value chain, providing regular updates
• Identify and assist to develop and implement processes and procedures to improve the motor vehicle repair process
• Conduct regular audits to ensure quality and compliance
• Manage the budget of the CRM team, ensuring that resources are allocated effectively
• Stay up to date with industry developments and changes in regulations and ensure that the Company is compliant with all relevant requirements
• Monitor and control the following MBR KPIs:

Smart repairs:

• Smart repair technology
• Repair vs replace
• Normalised Cost Ratio (NCR)
• Average Repair Cost (ARC
• ARC plus Ancillary Cost (ACPC)
• Alternative Parts Utilisation
• Paint, Labour and Parts Ratio
• Difference in Quotation vs 1st Authorisation
• Difference in 1st Authorisation vs FRC
• Difference in Quotation vs FRC
• Additional request after FRC

Report on MBR and Santam system compliance and maintenance:

• Abuntex
• Qapter Connect
• AudaAudit
• RPM
• Parts Procurement Systems
• AudaTarget

Santam Systems:

• BPM/ClaimCenter
• Initiate, lead and manage Supplier Performance Measurement meetings
• Monitor, Identify and Manage trends, agree upon action plan and monitor compliance
• Training, upskilling and coaching of reporting staff
• Report on supplier capacity
• Create daily, weekly and monthly reports for feedback
• Project and change management
• Manage and report on Catastrophic events

QUALIFICATIONS AND EXPERIENCE

• VDQ professional qualification, or Automotive body refinisher or, Automotive mechanic 
• At least 5 years’ experience in operation management in the motor vehicle repair and insurance industry
• Experience of managing a group of CRMs or similar professionals, with a particular focus on the automotive industry
• Experience in staff management, including performance management and staff development
• Experience in budget management and resource allocation 
• In depth knowledge of Abuntex products such as Qapter Connect, AudaTarget (NCR), AudaInvoice, Parts Procurement systems
• Good business acumen and understanding of business principles (profit, loss, margin, efficiency, etc)
• Bachelor's degree in business, finance, automotive engineering, or a related field (advantageous) 
• Expert knowledge in the relevant vehicle repair processes and repair methods
• Expert Microsoft Excel user

SKILLS AND KNOWLEDGE

• Excellent communication, negotiation and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders 
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Performance management
• Knowledge of insurance industry regulations and requirements
• Familiarity with automotive engineering principles and terminology
• Ability to work well under pressure and manage multiple tasks simultaneously
• Ability to work independently with a high level of self-motivation and drive