Latest Job Vacancies at Multichoice

Purpose of the Position:

• Provide Technical and Team Leadership for the Systems Integration Team with individual contribution responsibility to Integrate the E2E satellite network operator components. 
• Collaborating with architects to design and deliver STB features and solutions for business requirements.
• Process improvement initiatives for integration of STB and Head End software components
• Training, coaching, mentorship, succession planning, recognition and retention planning

 
Key Performance Objectives

Tasks

Governance and Compliance

• Ensure enforcement of the Company processes and policies with team members
• Adherence to the milestone driven hybrid process & policies applicable to the Decoder Development team.
• Develop, enhance & enforce development processes & policies with team members and 3rd party software component vendors.

 
Operational Delivery

• Individually responsible for delivering on project requirements.
• Formulation of the SI line function strategy
• Asset management & procurement.
• Process improvement initiatives for integration of STB and Head End software/hardware components.
• Training, coaching, mentorship, succession planning, recognition and retention planning.
• Resolution of resource conflicts related to team members and equipment.
• Resolution of SI line function issues and concerns.
• Team budget planning, recons & purchase orders.
• Functional cost and tax related data management and reporting.
• Team building & engagement.
• Team recruitment, selection, performance management and disciplinary actions.
• Assigning team members to project teams.
• Grooming & execution of the SI line function backlog: Identifying, developing and maintaining of tools to automate, improve & support the SI line function.
• Mentorship of team members in CFT and Excellence Forum.
• Integration strategies & dependency mapping for the various work packages of the release.

Accountable for:

• Leaves Planning, approvals and tracking, standby
• Day to day leadership of team members across CFTs
• Coordination of SI line function strategy execution across CFT
• System and sub-system software integration of enterprise-wide set top box and/or Head-end software solutions using internally created and/or off the shelf components.
• Adherence to SI Strategies, Processes and Policies
• Knowledge transfer within the team (Presentations & documentation)
• Creation, enhancement & enforcement of SI processes & policies with team members and 3rd party software component vendors
• Work breakdown structure, estimation and risk identification and mitigation
• Infrastructure requirements planning & tracking
• Unified build tree setup, configuration & delivery
• Defect triage, engineering validation, technical recommendations (incl. approach & focus) & lifecycle management
• Build profiling, benchmarking & reporting
• Work package progress reporting & tracking
• Infrastructure & lab set up
• Component bill of materials and acceptance criteria specification
• Engineering patches & ad-hoc support requests to component vendors
• Enforcement of the Company processes and policies with team members
• Adherence to the milestone driven hybrid project & CFT process & policies

People Management

• Manage a team to ensure effective delivery of business unit objectives.
• Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
• Interview and recruit new members of the team.
• Approve leave requests for team members and create leave plan to ensure adequate coverage.
• When required, initiate disciplinary processes for team members calling on support from Human Capital when required.
• Resolve grievances raised by team members and escalate only if required.
• Address poor performance of any team member through the formal Performance Improvement programme and ensure that continued poor performance is appropriately dealt with.
• Motivate team members and ensure that their efforts are recognised

Qualifications

• B.Sc (Electronic and/or Computer Engineering) or similar qualification
• A Degree in Business Management or equivalent NQF Level 7 qualification would be preferred.
• Post Graduate Degree advantageous.

 
Experience

• Typically, 8+ years of experience in E2E Satellite Network operator components Integration and Technologies (including STB), working through the Design, Development, Testing, Release cycle and Software delivery.
• Leadership / Management experience
• Experience of Performance Management and driving Team Efficiencies
• Knowledge of Employee Relationship regulations/laws
• Knowledge of Industry-wide best practices of Processes, Integration Techniques and Tools for Embedded Development
• Sufficient knowledge of Project Management
• Sufficient knowledge of Security & Software Compliances regulatory requirements
• Sufficient experience with IT Infrastructure and Networks
• Exposure to Finance, Procurement and Budgeting Systems
• Proficiency of SDLC Tools, e.g. IBM Jazz, Jira, HP Quality Centre
• Strong Knowledge of Mentoring and Leading Technical Teams
• Strong Knowledge of various SDLC methodologies like Agile, Waterfall, Hybrid, DevOps etc.
• Strong Knowledge in Vendor Management for Local and Global Resources.
• Strong Knowledge of Satellite operator E2E network components and security requirements.

 
Preferred Experience of:

• Web technologies (e.g. WS, RESTful, etc.) and scripting languages (e.g. HTML, Javascript, CSS etc.)
• Database Design and Management tools (SQLite, etc.).
• Knowledge in networking technologies

              
Technical Competencies

• DVB (e.g. DVB-S, DVB-S2, DVB-T, DVB-H, DVB-IP), ISDB, MPEG, H.264, H.265, UHD, HDR, File compression techniques and interactive TV knowledge.
• Strong knowledge of STB software components like on-chip/off-chip drivers, Middleware(e.g. OpenTV, MHP and/or Irdeto) technologies, UI framework.
• Understanding of Satellite Tx/Rx including satellite bands UHF/VHF/Ku-band.
• CA systems and sub components.
• Dolby Digital Systems.
• Knowledge of Encoders, Transcoders, Schedulers, Modulators, Scramblers, Key server, EPG etc.
• Understanding of Encryption, Decryption, Multiplexing.
• Understanding of Business Systems like Billing, Subscriptions etc.
• Strong understanding of IP networking and protocols e.g. HTTP, FTP, WS, FTP, UDP, UPnP.
• Video Streaming and Control Protocols (TCP/IP, UDP, RTP, RTMP, Multicast handling, RTSP, DIAL, SSDP, HTTP)
• RF signal distribution systems (including LNB, DiSEqC, Unicable/SATCR switches, etc).
• Exposure to Digital modulation systems such as QPSK, 8PSK, QAM etc.
• Database Management Systems e.g. Oracle, mySQL, SQLite, etc.
• Implementing Solutions with Regulatory, Compliance and Certifications associated with security, network, wireless and RF standards.

Behavioral Competencies

• Leadership
• Accountability
• Teamwork
• Delegation
• Clear Communication
• Perseverance
• Motivating
• Prioritization
• Conflict Resolution
• Decision Making
• Critical Appraisal

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Purpose of the Position:

• To create and maintain mobile apps that are compelling and also which enables our users to consume our worldclass content through latest available mobile technologies.
• To support and develop software engineers by providing advice and coaching.

Key Performance Objectives

Tasks

Software Development  

• Review designs created by designers; ask any necessary clarifying questions before starting on work.
• Write code to implement those visual elements into various mobile applications.
• Create prototypes, mockups, and staging apps for review and feedback.
• Support the entire application lifecycle (concept, design, test, release and support)
• Produce fully functional mobile applications writing clean code  Gather specific requirements and suggest solutions
• Write unit and UI tests to identify malfunctions
• Troubleshoot and debug to optimize performance
• Liaise with Product development team to plan new features
• Ensure new and legacy applications meet quality standards
• Research and suggest new mobile products, applications and protocols
• Stay up-to-date with new technology trends
• Effectively communicate with your peers on all levels
• Give detailed explanations and argue the pros and cons of your choices
• Follow and drive the implementation of department standards and methodologies
   

Qualifications

• A Degree in IT/Computer Science
• Post Grad in IT/Computer Science advantageous

Experience Required

• 6 years’ experience with Mobile Applications development
• Exceptional knowledge of Swift (iOS), Java (Android), JSON, SOAP and REST Web Services
• Knowledge of MVC architecture
• Knowledge of Reactive Programming (ReactiveX or Rx) would be a great advantage
• Demonstrable portfolio of released applications on the Apple App Store or the Android Play Store
• Solid understanding of Agile methodologies
• SCRUM experience would be advantageous
• An understanding of object oriented programming
• Experience in development practices like test-driven development, continuous integration and -deployment
• Knowledge of Java for Android (applicable to iOS developers) and Swift (applicable to Android developers) would be an advantage
• Knowledge of Java back-end development advantageous
• Eager to learn new technologies and excited by change
• Experience in taking lead within the team and other team members should come to you for guidance
• Mentor Junior developers 
• Exposure to being involved in a number of complex projects
• Exposure to easily virtualizing the changes required for most features or bug fixes. 
• Experience in designing, coding and testing the entire system
• Exposure to use of appropriate data structures and algorithms and comes up with generic/object-oriented code that encapsulate aspects of the problem that are subject to change. 
• Experience in knowing how and when to use enterprise patterns (caching, queuing, logging etc)
• Exposure to being able to provide detailed explanation and argue the pros and cons of the solution design taken
• Experience in mastering your primary programming language and a few others
• Experience in setting technical direction  Experience in ensuring continuous improvement of technical processes

Technical Competencies

• Results orientated
• Communication skills
• Risk Management Skills
• Analytical skills
• Team player
• Project Management
• Problem solving skills

Behavioral Competencies

• Relationship Building
• Conflict Resolution
• Decision Making
• Critical Appraisal
• Holistic Thinking
• Persuading and Influence
• Coaching

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Purpose of the Position:

• Responsible for supporting directors and heads of departments in planning and reporting and analysis of results. Reporting assistance on month end, budget and forecast activities for the business unit

Key Performance Objectives

Tasks

Perform Financial Planning and Analysis

• Prepare the budget and forecast based on inputs and engagement with the Business Unit. The budget should fairly reflect the cost of operations, manage costs effectively and align expenditure to key strategic focus areas of the company
• Proactively partner with the business to identify and evaluate opportunities to improve performance and ensure that change initiatives are implemented
• Cash flow management through preparation of 24-month treasury forecasts and tracking that actual outcomes align to forecasts
• Provide meaningful ad hoc financial analysis as required
• 24 month rolling forecasts of Income Statement and Cash Flow Statement
• Approval of SGA expenses to confirm validity and availability of budget
• Policy compliance custodian for the business unit
• Participate in business unit meetings to provide feedback on results and impact of business plans
• Prioritise and manage business demands and business partner expectations
• Provide support to the Business Unit on all Finance related matters and participate in monthly finance meetings for results review
• Responsible for providing financial data and calculations to Shared Services to process accounting entries
• Reporting assistance during critical during critical periods including month end and, Budgets and forecasts which includes:
• Preparation, completion, loading and reporting of intercompany transactions and clearing of mismatches with group entities.
• Setup, running and consolidation of reports and analysis during the budgeting and forecasting process.
• Content Scenario planning consolidation and reporting
• Assistance on regulatory submissions
• Assistance on month end processes and reconciliations

Qualifications

CA (SA)
Experience / Skills

• Minimum 2 years relevant experience in a similar role
• Sound knowledge of IFRS and Taxation rules
• SAP system experience an advantage
• Advanced excel skills

Competencies

• Attention to detail
• Analytical thinking
• Deadline driven
• Results driven
• Pro-activeness
• Interpersonal skills
• Assertiveness
• Able to work in a pressurized environment
• Decision making
• Team player
• Conflict management
• Risk management
• Flexibility and adaptable

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Purpose of the Position

• To build and manage the digital media business plan and drive strategic initiatives for lead generation and lead to sale conversion.

Key Performance Objectives

Tasks

Digital Media Strategy

• Manage holistic paid media strategies and planning for various business units and marketing campaigns.
• Monitor and analyze key media buy metrics (CPP, CPM, CPC, etc.), quality and campaign performance.
• Manage post-buy audit and optimization efforts to ensure the integrity and efficiency of the media plans.
• Strategy, management, implementation and reporting of search/display/paid social.

Operational Excellence

• Day to day management of media agencies.
• Understand the digital acquisition eco system (Text, Display, Retargeting, Affiliate, Paid Social Channels).
• Understand paid campaigns in Google (Adwords & YouTube), Facebook & Instagram, LinkedIn, Pinterest, Twitter and other media buying platforms.

Budgeting, Planning & Organizing

• Deliver impactful and cost-effective media plans
• Monitor, analyze and report competitive media and marketing strategies
• Manage budgets and timelines for media programs

Qualifications

• Relevant Tertiary Qualification in Media Planning, Media Buying or similar
   

Experience

• At least 7 years’ relevant professional experience in media planning, media buying and/or advertising production management
• Ability to juggle multiple priorities and excel in a lean work environment

Technical Competencies

• Negotiation skills
• Good communication skills
• Interpersonal skills
• Customer service orientation
• Outstanding presentation skills
• Outstanding MS Excel skills
• Good financial/management accounting skills

Behavioral Competencies

• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking

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Purpose of the Position:

• To create closed captions (hearing impaired subtitles) for identified content
• Apply full script quality control, identify spelling, grammar mistakes, subtitle timing and presentation on the closed caption, to ensure that all these elements adhere to MultiChoice’s technical standard.
• To effectively manage quick turn-around of all local and international content received

Key Performance Objectives

Tasks

Hearing Impaired Subtitle Creation and Script Quality Control                                                                                                                  

• Ensure media processed is compliant with European Broadcast Union (EBU) Subtitle (STL) standard for various platforms                                                                                         
• Confirm media and import media to Vantage for broadcast                                                                                                                                   
• Ensure that the supplied script is condensed into words that still convey the meaning of the conversation to the viewer
• Time each caption accurately as per the Standard Operating Procedure (SOP)
• Source and request broadcast script (from Traffic)
• Effective reporting on issues identified during the creation and validation process

• Meet on time delivery for all content delivered on Catch up, Over The Top (OTT) and Showmax
• Communicate any issues to the technical/content teams with regards to delays that might impact delivery
• Provide effective reports on technical issues to relevant engineering teams
• Effective storage of completed STLs                                                                                                          

Daily handover reporting

• Ensure that a report, covering all issues, is submitted to the rest of the teams at the end of the shift
• Update daily output sheets on the Sharedrive or relevant documentation platform
• Highlight files that are work-in-progress and need to be handed over
• Actively participate in process improvement initiatives            

Minimum formal qualifications:

• Diploma in Broadcasting /Media Studies/Video Editing Or equivalent
• Product specific training: Caption Maker, WinCaps and Subtitle Edit (preferred)

Experience

• A minimum of 3-5 years’ experience in broadcast and subtitle editing software
• A solid understanding of different digital video and audio formats
• Knowledge of the broadcast value chain, and experience in MultiChoice’s delivery process
• Ability to develop and maintain clear and understandable reports
• An understanding of MultiChoice systems such as Synergy, Elemental, Ardome, VizOne, VizConnect, CDN, CMS ,NVP, Cybertron, IXS and Vantage would be an advantage

Technical Competencies

• Ability to work under pressure and changing deadlines
• High level of English comprehension and grammar skill
• High level of technical writing skills
• Understanding of storytelling through the medium of content
• Passion for TV content
• Tech Savvy
• Very comfortable with various computer software products
• Understand broadcast value Chain
• Professional interaction with Client and Customer
• Priority setting, sourcing and aggregation of content
• Adhering to Incident management processes
• Clear reporting
• Workload/Workflow Management

Behavioural Competencies

• Problem Solving
• Calm, relaxed, focused demeanour
• Results Oriented
• Good Attention to Detail
• Time Management
• Planning & Organising
• Resilience
• Ability to generate ideas
• Must be dedicated and professional
• Must be self-motivated and have creative spirit      

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Purpose of the Position:

• The Regional Sales Manager: SADC has the primary role of leading DMS sales in the SADC region and is responsible for achieving DMS business plan targets through the generation of client sales and commercial performance.
• The Regional Sales Manager: SADC is responsible for all SADC territories, including Angola & Mozambique

Key Performance Areas

Tasks

Sales Generation

• Drive the sales of DStv media and advertising products to media agencies and independent clients
• Develop a robust understanding of the market landscape, competitors and Media Sales industry trends
• Input into regional strategies and implement them across the SADC region
• Strategically segment client base into key and portfolio accounts in order to retain and grow clients
• Provide direction in setting performance criteria, ensuring alignment to growth strategy
• Design account management plans to understand client needs and identify market opportunities
• Use client insights to identify and evaluate strategic and innovative revenue generating sales initiatives and pathways to support the execution of the DMS sales strategy
• Understand client patterns and market behaviour to define data-driven forecasting strategies to increase profitability through improved targeted sales strategies
• Record opportunity wins and losses to inform sales strategy and tactical approach
• Attend industry events and conferences to generate new business leads
• Scan market landscape to identify potential business opportunities
• Expand and maintain network of clients across the SADC region

Media Skills

Understand media metrics and measurement tools
Cross-functional Leadership & Stakeholder Management

• Manage client engagement using a Customer Relationship Management (CRM) system
• Collaborate, champion and enable effective leadership and synergistic cross-functional working relationships with channel, sport, sponsorship and spot sales, media strategy, marketing, planning, and digital activities to enhance key priorities and market penetration
• Ensure alignment across functions and create optimal ways of working to enable an integrated client experience
• Collaborate cross-functionally to design customised and bespoke sales proposals
• Work closely with Head of Sales: Africa to define annual Sales revenue targets, and allocate the overall, centralised budget, prioritising key brands and optimising marketing mix

People Management

• Lead the recruitment and retention of the best talent and drive a proactive, hunting sales culture
• Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.
• Approve leave requests for team members and create leave plans to ensure adequate coverage.
• When required, initiate disciplinary processes for team members, calling on support from HR when required.
• Resolve grievances raised by team members and escalate only if required.
• Address poor performance of any team member through the formal Performance Improvement programme and ensure that continued poor performance is appropriately dealt with.
• Motivate team members and ensure that their efforts are recognised

Qualifications

Essential

Post-graduate degree in Business, Sales, or Marketing
Experience

• A minimum of 8-10 years in Sales
• A minimum of 3 years in the Television Advertising industry
• Proven record of sales generation   
• Knowledge of current and future content trends in multiple markets and platforms
• People management experience is essential
• Understanding of the Africa Television industry and proven successes in the continent

Technical Competencies

• Numeracy skills
• Financial Management
• Sales management
• Presentation Skills

Behavioral Competencies

• Relationship Building
• Conflict Resolution
• Decision Making
• Critical Appraisal
• Holistic Thinking
• Persuading & Influence
• Coaching

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Purpose of the Position:

• To Ensure a world class viewing experience that is aesthetically pleasing and error-free for the Channels by conducting pre and post verification procedures and managing live events on broadcast and publication across all platforms

Key Performance Objectives

Tasks

PRE-BROADCAST ACCURACY OF LINEAR SCHEDULES

• QA Schedule flow on Edit Bus / Broadcast equipment before broadcast.
• Verify for accuracy all secondary events on the schedule (aesthetically pleasing to the subscriber)
• Escalation, reporting and resolution of all anomalies to the correct person
• Zero scheduling related errors reported by playout

 
LIVE EVENTS/QUICK TURNAROUNDS

• Zero errors on Live TX and quick turnaround content (Normal and High Profile Events)
• Ensure quick turnaround content is available for all platforms (Catch up/SVOD/Linear) within deadline
• In the event of On Air errors, execute emergency procedures with input from channel with immediate escalation to On Air Manager and HOD
• In the event of an overrun, ensure that EPG is updated accordingly.
• Active monitoring of Live Off-Air broadcast in the SCCR.
• Provide an internal feedback report after live broadcast using Incident Management System.

 
MULTIPLATFORM QUALITY ASSURANCE

• Check availability of Catch-up content as per schedule across all platforms.
• Ensure that all blocked content as per the content rights management system is not broadcast via DSTV now streaming application
• Contribute to the 97% Catch Up availability to our subscribers
• Contribute to the 99.997% on-air availability for the Business on linear channels

 
MCR PRESENCE/AVAILABILITY

• Be available and present for quick resolution to all MCR escalations.
• Assist with Content changes, EPG updates and emergency straps
• Ensure execution of all updated schedules are implemented by MCR
• Implement emergency procedures as per SOP in the event of a BCP scenario
• Represent the channels during all broadcasts

REPORTING, CONTROLS AND PROCESSES

• All anomalies encountered are to be reported and resolved on the Incident Management system daily
• Track all unresolved escalations and outstanding content appearing on the RedZone list daily
• Ensure that all BCP/DR/Emergency procedures are implemented correctly and appropriately
• All interdepartmental Escalations are done to the correct person and timeously
• Provide detailed handovers using Incident Management System after each shift to the On-Air team and the Playout department.
• Ensure compliance and adherence to all departmental SOPs.

INNOVATION/ UPSKILLING

• Provide input to streamline processes and procedures in On Air
• Share innovative ideas with team in the form of a presentation/report

 
CUSTOMER OBSESSION

• Display Customer centricity in all interactions with stakeholders

 
Qualifications Essential

• A National Diploma in Business Management/ Broadcast/ Media Studies or equivalent NQF Level 5 qualification

Advantageous

Degree
Experience

• A minimum of 3-5 years of experience in broadcast or similar position
• Video Entertainment Industry specific knowledge and experience
• Media and content experience

Technical Competencies (List the key technical competencies)

• Television Production
• Project Management
• Problem-solving
• Continuous Improvement  

 
Behavioral Competencies (List the key behavioral competencies)

• Relationship Building
• Conflict Resolution
• Decision Making
• Holistic Thinking
• Persuading & Influence

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Purpose of the Position

Primary responsibilities include the organization, management and delivery of cross-platform campaign assets, for partner marketing (DStv, GOtv & Showmax) campaign requirements. A key requirement of the role is the delivery of flawless and timely execution across projects and platforms. The position also oversees the execution, re-versioning and re-purposing of promotional assets for MCG platforms.

This is a specialist role, the successful candidate will work with cross functional teams to deliver objectives.

Key Performance Objectives

Tasks

Campaign Project Management

• Utilise ASANA to optimise collaboration between GE, MAH & MSA platform and in-country teams to streamline current processes and establish new campaign production workflows, based on an ongoing needs assessment.
• Monitor projects within the team’s project management tool (ASANA) to ensure accurate project representation and tracking at all times.
• Work collaboratively with marketing teams to streamline current processes and establish new campaign production workflows, to ensure on time delivery to DStv, GOtv & Showmax platforms and in country teams.
• Keep Management updated on all projects in progress. Proactively manage a steady and effective flow of communication to the larger creative group and across stakeholders to share and prioritize status updates as needed.
• Manage internal & external Content Showcase days.

Campaign alignment

• Align with Group Marketing teams on consolidated annual, bi-annual & quarterly content plans.
• Digital Asset Management (Bynder) - organize and track cross-tactical asset delivery across various teams.
• Liaise daily with Creative Marketing, Marketing Account teams, Legal, Business Affairs, external creative agencies, as well as internal Physical Productions & Graphics Services, Media planning and Production Services teams.
• Identify, document and escalate technical and production issues to colleagues, appropriately flagging potential impact on cost, deadline, etc.
• Maintenance of guard book - Collating creative and media schedules (e.g. on-air promos, digital, social media, radio sound bites, activation reports, etc.). This must be done at the end of every campaign and must guide the parameters of successive campaigns, Supplying brand collateral, e.g. Channel & platform logos, descriptors etc.

Campaign Asset Management & Quality Control

• Ensure all final assets follow specific show, brand, legal and partner mandatories, as well as all technical and delivery parameters.
• Continuously maintain fluency with overarching account needs and business priorities to ensure ongoing production preparedness.

Reporting

• Provide timely and accurate reports on projects with functional requirements.
• Ensure systems are in place for accurate information and project progress reporting to all relevant stakeholders.

Budget & Cost Control

• Provide input to functional budgets, report on variances as required and recommend/implement remedial actions within span of control.
• Review and authorize payments in line with approved budget and policy and submit for final processing.

Stakeholder Relations

• Establish and maintain the necessary relationships, especially with responsible persons, to execute projects.
• Provide specialised and technical support to internal and external stakeholders to ensure achievement of project objectives.
• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of functional goals.
• Ensure SLAs & SOPs are complete and available and escalate deviances to relevant parties.

Qualifications

• Bachelor’s degree in Communication or equivalent
• Post Graduate degree is advantageous

Experience

• A minimum of 5-8 years’ project management experience in Communications, Advertising Agencies, Media or Entertainment industries. 
• Pan-African experience would be advantageous.

Technical Competencies

• Customer Relationship Management
• Project Management
• Negotiation
• Business Acumen
• Driving Change
• Reporting

Behavioural Competencies

• Relationship Building
• Conflict Resolution
• Decision Making
• Critical/lateral thinking 
• Holistic Thinking
• Persuading & Influence
• Coaching

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Purpose of the Position:

• To oversee all aspects of sales, with a focus on driving and operationalizing key sales projects across the African continent.  Act as subject matter expert to each country MD, Sales Manager and regional directors, providing thought leadership on best practice

Role responsibilities include:

•  Pricing, Subsidy and Commission Management for MAH Markets (By market and Channel)
• Driving of key sales transformation initiatives and projects across MAH Markets (E.g review and optimization of sales operating models (Sales team structure, Route to Market/Distribution model, to Daily Execution)
• Supporting the sales teams in market and providing day to day leadership.

Key Performance Objectives

Tasks

New volume and equated new

• Collaborate, champion and enable effective sales leadership and cross-functional working relationships across the MAH sales community.
• Connect and leverage the skills of various functional teams across MAH to optimize our sales ambitions.
• Channel Management: Growth and optimization of sales channels
• Align Corporate channel strategy to region, country and, cross-functionally, across CX, CVM and Marketing to ensure:
• That ‘right channel per market’ concept used throughout MAH BV.
• Sufficient stock coverage through-out RTM for all channels.

Reduction of channel conflict

•  ‘Golden-thread’ of customer experience in Join journey throughout all channels.
• Determining optimal Sales Demand Plan by channel/ partner, managing Sell in and Sell Through/ Sell Out levels to meet inventory targets & sales growth objectives
• Establish, actively communicate and monitor sales channel objectives (growth, maturity curve, performance, distribution strategy etc)
• Proactively assess, clarify, and validate country needs on an ongoing basis;
• Ensure consistent and accurate channel reporting;
• Drive analytics based reporting on all metrics for functions under sales channel control
• Develop, communicate and measure Key Performance Areas for sales teams
• Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales strategy (retailers, agents etc)
• Improve access to MultiChoice content and services through strong focus on improvements to current RTM on country-by-country basis.
• High synergy with logistics and distribution team to focus on channel distribution to further reduce lead times and distribution costs.

Strategy Execution

• Strategically balance the GOtv and DStv portfolios. Grow the Pie and ensure the sales ecosystem is correctly set up for success (commissions, resourcing, training etc).

Stakeholder management

• Build a good understanding of the MultiChoice Africa business, the business operations in the African countries and the product offerings
• Build relationships with stakeholders in the African countries where the MultiChoice Africa is operational through communication and engagement on initiatives that impact them
• Engage with, and build relationships with the key business stakeholders (at all levels of the organisation) through consistent delivery and communication
• Manage business stakeholders’ expectations and plan effectively to meet those expectations

Reporting

• Where required, compile weekly, monthly and quarterly reports for all levels of the business such as countries (ops reviews), internal stakeholders and Exco.

Qualifications

• Degree in Marketing or Business Administration
• Post graduate qualification will be an advantage
• Project Management certification will be an advantage

Experience

• 5-7 years’ experience within a sales environment
• Sales and Distribution knowledge
• Experience in at least 3 African Countries
• Previous experience in FMCG, Telco, Technology and Banking sectors is preferred.
• Must have evidence of managing large projects from start to finish and delivering outcomes to stakeholder expectations
• Proficiency in the process of understanding and optimizing distribution channels know very well about the demands of customer; familiar with operating model of marketing activities from competitors
• Experience with sales technology and  B.I Platforms (such as Salesforce, Power BI, Qlik Sense, Tableau)
• Experience working with data and data collection platforms is beneficial

Technical Competencies

• Sales and Distribution
• Channel Management
• Product/Service Knowledge
• Management Information Systems
• Financial Management
• Customer Centricity
• Communication skills
• Demand Management
• Proficiency in use of Microsoft Office Packages, specifically Excel, Powerpoint and Word

Behavioral Competencies

• Relationship Building
• Networking
• Decision Making
• Critical Appraisal
• Holistic Thinking
• Persuading & Influence
• Coaching