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Cashbuild is the largest retailer of building materials and associated products, selling directly to cash-paying customers through its 255 (and growing) stores in South Africa, Namibia, Lesotho, Botswana, Swaziland, Malawi and Zambia. Cashbuild which employs 4 738 people, comprises Cashbuild Limited and the operating subsidiaries registered in the abovementi...
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Description
Accurate handling of all Point of Sale (POS) transactions and documentation, thereby ensuring Customer satisfaction. Ensure that no goods / stock pass through the Point of Sale (POS) without it being paid for.
Requirements
- Grade 12 or minimum of 1 (one) year work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Ability to perform basic calculations accurately
- Must have strong administration skills
- Must be willing to work shifts, weekends, and Public Holidays
- Must be able to work under pressure
Job Description
Cash Handling
- Ensure that all cash (including floats, and petty cash) allocated to you balance (No shorts and overs)
- Ensure goods are correctly identified and captured on the Point-of-Sale Terminal.
- Capture the correct payment type received from Customers on the Point-of-Sale Terminal
- Ensure you always have sufficient change
- Ensure Pickups are done accurately and within the set parameters
- Ensure Cash ups are done accurately at the end of your shift
- Ensure all your daily takings have been dropped into the Drop Safe / vault
- Ensure that all transactions relating to other stores money, deliveries, and quotes are processed correctly.
Administration
- Sign, compile and file all related documentation relating to the Cashiers function
Ready for Business
- Adhere to Ready for Business and Beyond my Control as per the CB Way
Customer Service
- Offer fast, friendly, and efficient service to all Cashbuild Customers when checking in and out Customer’s goods
- Direct Customers to relevant person who can assist him / her
- Ensure that you comply with the company’s dress code
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g., ensure Customer and staff safety) within area of responsibility
- Report any discrepancies to the Store Manager
Security Awareness
- Security (e.g., ensure system password control at till point are adhere to)
- Ensure cash safe keeping and transport to the cash office as per the Cashbuild Way requirements
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Description
Protect and grow profitable market share within a Store in accordance with the Store, Division and Company strategy.
Requirements
- Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
- Valid Driver’s license
- Must have well developed business acumen
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Must have own transport and cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation
- Must have strong Human Resources Management skills
- Attention to detail
Strategic Management
- Develop, implement, and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Executive from time to time
Grow and protect Profitable Market Share
- Achieve growth in markets share in your Store as defined in the strategy plan
- Promote customer loyalty programmes (e.g., VIC, charge cards, etc)
- Manage the distribution of advertising material to ensure maximum efficiency
- Develop action plans proactively to protect your market where you trade when competitors enter the market
Customer Service
- Implementing and monitoring the Customer Service strategy
- Reliable, prompt Customer Delivery Service
- Grow and maintain VIC client base
- Recommend Range improvements to suite the market
- Take action on Customer Surveys (implement action plans when required)
- Ensure effective staff scheduling planned and implemented to provide exceptional Customer service.
Asset Control – Stock
- Order stock as per Cashbuild Way
- Manage and control shrinkage within the Store
- Manage the PIC process
- Manage Wall to wall Stock-take
- Manage and control stock movement inside the store relating to
- End Control
- IBT’s
- Customer Returns
- Receiving
- Manage Damage, Obsolete and Slow-moving stock items
- Analyse security requirements and implement changes.
Asset Control – Cash
- Manage Debtors and RD Cheques within the Store
- Manage Petty Cash
- Manage daily Banking
- Manage Shorts and overs
- Manage Cheques and Credit Cards
Asset Control – Fixed Assets
- Maintenance and protection of racking and displays
- Maintenance and protection of signage (internal & external)
- Maintenance of forklift and generator
- Maintenance and protection of IT Equipment and Telephone systems
- Maintenance and protection of the Safe / vault
- Maintenance and protection of items listed on asset register.
Human Resource Management
- Recruit and Induct all Employees
- Ensure Training and Development (certification and succession / back up plans) is in place for the Store
- Ensure Succession Planning and Career pathing is in place within the Store
- Manage manpower requirements in line with the Division and Store strategy and Company benchmarks
- Ensure open communication / relations (CARE Meetings, CB Mail) with the Store Employee Forum
- Manage Employee Relations
- Manage the performance management processes as per the Cashbuild Way
- All staff to have complete staff files as per the Cashbuild Way.
Store Safety (OHSA) Standards
- Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
- Ensure Checklists complete
- Appointment of Safety and first aid Reps as per OHSA
- Report Incidents
- Take immediate action on any non-compliance once identified
- Record all OHASA incidents
- Ensure all Forklift drivers have a valid forklift drivers’ licence
- Ensure safe working conditions of all safety equipment.
Store Trading Standards
- Maintain Housekeeping standards
- Manage Merchandising standards
- Implement and maintain the correct Planograms
- Maintain Yard and Parking Areas
- Manage and maintain store Ready for Business standards
Profitability
- Manage the Store according to the Financial Model, benchmarks, and budgets
CB Way
- Monitor adherence of Company standard compliance in Store (Internal Audit Results)
- Implement and maintain controls and disciplines
- Implement Corrective Action Plans where necessary
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Description
- Ensure comprehensive Customer Service in the Store. Loading and merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirements
- Grade 12 or minimum of 1 (one) year work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Ability to perform basic calculations accurately
- Must be willing to work shifts, weekends, and Public Holidays
- Must be able to work under pressure
Job Description
Customer Service
- Acknowledge all Customers and determine their needs
- Advise Customers correctly on product
- Assist Customer with any product queries
- Assist with Customer complaints timely
- Add on sales, e.g. paint v/s paint brushes, thinners, etc.
- Ensure efficient Customer service by ensuring that Customer’s purchases are loaded without any delay’s
- Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle
- Advise Customers on the additional services provided:
- Delivery service / bulk deposits
- Glass cutting
- Plan reading
- Credit programmes
- Special orders
- Trusses
- Distant ordering
- VIC Customer Programme
- Must be certified in Product Knowledge
- Must be available in aisle of responsibility
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within area of responsibility.
- Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g., use of safety gear, ensure Customer, and staff safety) within area of responsibility
- Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
- Report any discrepancies to the Store Manager
Ready for Business
- Adhere to Ready for Business and Beyond my Control as per the CB Way
Loss Prevention and Security
- Identify any gaps in the displays, investigate causes and report any concerns to management
- Be aware of suspicious behaviours or people and report any suspicions to management
- No product to be loaded for a Customer without proof of purchase or required documentation
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Description
To manage and supervise all relevant Point of Sale (POS) transactions ensuring total Customer satisfaction. Handle all Cash Office and banking processes and related Point of Sale (POS) Administrative functions.
Requirements
- Grade 12 plus 5 (five) year related experience or minimum of 10 (ten) years’ work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Above average numeric skills
- Proven ability to provide exceptional Customer service
- Proven ability to work under pressure
- Must be computer literate
- Previous Cashier experience
Customer Service
- Ensure that all speed point transactions, i.e. credit and debit card transactions are done effectively and efficiently.
- Be willing to assist Customers with their needs through clear and effective communication
- Assist the Customers with requests, queries and complaints and resolve or escalate to management
- Offer fast, friendly and efficient service to all Customers
- Control and ensure the availability of stationary and consumables, within the Store
Cash Handling and Banking
- Controlling of Store floats (Petty Cash, Till Floats, Change Floats)
- Change ordering and dispensing
- Balancing and recording of Petty Cash expenses and vouchers in the Petty Cash Ledger
- Processing Back Office transactions and Cashing up of Cashiers and the Back Office Till (e.g. Bulk Deposits, Special Deposits, Charge Cards, Loyalty Cards, and Returns etc.)
- Ensure that all returns are valid and done correctly
- Cash Clearance to be actioned and queries to be resolved
- Ensure pick-ups are done timely
- Carry out End of Day sessions on all Point of Sale (POS) terminals
- Daily Cash Up of all Point of Sale (POS) terminals including the Back Office terminal
- Ensure 2nd (second) Cashbuild designated Employee to be present with CIT money collection
- Ensure daily takings are collected by the Cash in Transit (CIT) Company.
Ready for Business
- Ensure Ready for Business processes implemented
- Ensure the Cashiers maintain their area of responsibility
- Ensure the Cash Office is neat and tidy at all times
- Only Cash Office related documentation within the Cash Office and that all documentation is filed neatly and that all filing is up to date
People Management
- Ensure that all Cashiers are present and available in their area of responsibility in order to assist Customers and perform all other responsibilities.
- Ensure Cashiers have a trained backup available
- Ensure Cashiers execute their daily duties. (Ready for Business and Beyond my Control checklists).
- Ensure scheduling of subordinates is done on time
- Take responsibility of Product Knowledge training to Cashiers as per Store Manager agreement
- Scheduling and supervising of all Point of Sale (POS) Employees. (Leave, Time Off, Day off etc.)
- Monitor and evaluate performance of subordinates
- Ensure all cashiers comply with the company dress code
Safety (OHSA) Requirements
- Ensure that safety standards are adhered to.
Security Awareness
- Be aware of any suspicious people and / or activities. In the Store and outside.
- Password security
- Ensure that the Cash Office is secured
- Ensure that the Cash Office door is always locked when Pick-Up’s, Cash-Up’s, and Cash in Transit (CIT) collections are done
- Ensure till Pick up’s are done within the set parameters
- No unauthorised persons allowed in the Cash Office
- Safe keys are locked away and in safe custody
- No Rations, stock, and unrelated documentation to be kept in the Cash Office.
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Description
- Protect and grow profitable market share within a Store in accordance with the Store, Division and Company strategy
Requirement
- Grade 12 with at least 2 (two) years retail management experience
- Valid Driver’s license
- Valid ID or valid work permit (local)
- Must have strong accounting skills
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Must have own transport and cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation
- Must have strong Human Resources skills
Job Description
Strategic Management
- Assist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to time
Grow and Protect Market Share
- Assist the Store Manager to achieve growth in markets share in your Store as defined in the strategy plan
- Assist the Store Manager to achieve sales budgets and growth objectives by Category
- Assist the Store Manager to promote customer loyalty programmes (e.g., VIC, charge cards, etc)
- Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiency
- Assist the Store Manager to develop action plans proactively to protect your market where you trade when competitors enter the market
Customer Service
- Assist the Store Manager with implementing and monitoring the Customer Service strategy
- Assist the Store Manager to maintain Customer Audits above 95%
- Assist the Store Manager with a reliable, prompt Customer Delivery Service
- Assist the Store Manager to grow and maintain VIC client base
- Assist the Store Manager to achieve Transaction budgets
- Assist the Store Manager to recommend Range improvements to suite the market
Assist the Store Manager to take action on Customer Surveys (implement action plans when required Asset Control: Stock
- Assist the Store Manager to manage and control shrinkage within the Store
- Assist the Store Manager to manage the PIC process
- Assist the Store Manager to manage Wall to wall Stock take
- Assist the Store Manager to manage and control stock movement inside the store
- End Control
- IBT’s
- Customer Returns
- Receiving
- Assist the Store Manager to manage Damage, Obsolete and Slow-moving stock items
- Assist the Store Manager to analyse security requirements and implement changes.
- Assist the Store Manager to manage and maintain physical measures
Asset Control: Cash
- Assist the Store Manager to manage Debtors and RD Cheques within the Store
- Assist the Store Manager to manage Petty Cash
- Assist the Store Manager to manage daily Banking
- Assist the Store Manager to manage Shorts and overs
- Assist the Store Manager to manage Cheques and Credit Cards
Asset Control: Fixed Assets
- Assist the Store Manager to maintenance and protection of racking and displays
- Assist the Store Manager to maintenance and protection of signage (internal & external)
- Assist the Store Manager to maintenance of forklift and generator
- Assist the Store Manager to maintenance and protection of IT Equipment and Telephone systems
- Assist the Store Manager to maintenance and protection of the Safe
Human Resource Management
- Assist the Store Manager to recruit and Induct all Employees
- Assist the Store Manager to ensure Training & Development are in place for the Store
- Assist the Store Manager to ensure Succession Planning & Career pathing is in place within the Store
- Assist the Store Manager to manage manpower requirements in line with the Division and Store strategy and Company benchmarks
- Assist the Store Manager to ensure open communication/relations (CARE Meetings, CB Mail) with the Store Employee Committee
- Assist the Store Manager to manage Employee Relations
Store Safety (OHSA) Standards
- Assist the Store Manager to manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
- Ensure Checklists complete
- Appointment of Safety Reps as per OHSA Act
- Report Incidents
- Assist the Store Manager to make immediate action on any non-compliance once identified
- Assist the Store Manager to record all incidents
Store Trading Standards
- Assist the Store Manager to maintain Housekeeping standards
- Assist the Store Manager to manage Merchandising standards
- Assist the Store Manager to implement and maintain the correct Planograms
- Assist the Store Manager to maintain Yard and Parking Areas
Profitability
- Assist the Store Manager to achieve operating income budget
- Assist the Store Manager to manage the Store according to the Financial Model, benchmarks, and budgets
CB Way
- Assist the Store Manager to achieve the Audit Benchmark - Monitor adherence of Company standard compliance in Store (Internal Audit Results)
- Assist the Store Manager to implement and maintain controls and disciplines
- Assist the Store Manager to implement Corrective Action Plans where necessary
go to method of application »
Description
To operate and maintain the Forklift in a safe and cost effective manner. Ensure comprehensive Customer service in the Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirements
- Grade 12 or minimum of 1 (one) year work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Ability to perform basic calculations accurately
- Must be willing to work shifts, weekends and Public Holidays
- Must be able to work under pressure
- Must be physically fit to operate a forklift
- Must have a valid forklift license
Customer Service
- Acknowledge all Customers and determine their needs
- Advise Customers correctly on product
- Assist Customer with any product queries
- Assist with Customer complaints timely
- Add on sales, e.g. paint v/s paint brushes, thinners, etc.
- Ensure efficient Customer service by ensuring that Customer’s purchases are loaded without any delay’s
- Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle
- Advise Customers on the additional services provided:
- Delivery service / bulk deposits
- Glass cutting
- Plan reading
- Credit programmes
- Special orders
- Trusses
- Distant ordering
- VIC Customer Programme
- Must be certified in Product Knowledge
- Must be available in aisle of responsibility
Merchandising Standards
- Bulk stock area to be merchandised safely and according to Store layout plan
- Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
- Merchandise stock according to approved layouts and planograms
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within area of responsibility.
- Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule
Ready for Business
- Adhere to Ready for Business and Beyond my Control as per the CB Way
Loss Prevention and Security
- Identify any gaps in the displays, investigate causes and report any concerns to management
- Be aware of suspicious behaviours or people and report any suspicions to management
- No product to be loaded for a Customer without proof of purchase or required documentation
Safety (OHSA) Requirements
- Ensure not to overload the Forklift
- Ensure not to overload racking and shelving (Do not stack roof tiles / bricks and cement more than two pallets high.)
- Ensure to wear the Safety Helmet and Kidney Belt at all times when operating the Forklift
- Do not use forklift to lift personnel.
- Ensure that the Entrance and Exit are free of obstacles and that Customers can enter and leave Cashbuild’s Stores without risk of injury
- Ensure to report any faults on the Forklift immediately
- Ensure to report in time when the Forklift is due for a service
- Ensure to wear protective clothing when necessary
- Do not operate the Forklift if there are any mechanical faults
- Ensure that the Forklift is inspected daily, checklist completed and any faults report.
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Description:
To provide a sound Industrial relations service in representing the Company at CCMA proceedings as well as advising Line Management on the application of the Company disciplinary and grievance procedures. Thus, ensuring harmonious Employee relations are maintained.
Requirements
· Labour law diploma
· Relevant B-Tech HR / B. Com HR degree would be advantageous
· Minimum 5 (five) years’ experience of representing companies at CCMA
· Sound knowledge of and ability to interpret labour legislation, especially the LRA, BCEA
· Own reliable car
· Willing to do extensive travelling across the country
· Excellent written and verbal communication skills
· Good negotiation skills
Internal industrial relations
· Advise line management on correct application of internal discipline and grievance procedures
· Chair appeal hearings in accordance with company procedures as and when required.
CCMA proceedings
-
Thorough investigation of all facts to be used during CCMA proceedings
-
Research relevant case law to be used in CCMA proceedings
-
Liaise with labour law experts where required and approved to ensure adequate preparation for CCMA proceedings
-
Prepare bundles for use at CCMA proceedings
-
Represent the company at CCMA proceedings
-
Arrange for legal representation and brief counsel accordingly where required at CCMA / Labour Court proceedings
-
Filing and or serving of necessary documentation, in accordance with the rules of the CCMA with regards to conciliation and arbitration proceedings
Administration
Training
Method of Application
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