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  • Posted: Apr 26, 2022
    Deadline: Not specified
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  • Our founders started DigiCert out of frustration for how time consuming and painful it was to buy a simple SSL certificate. What should have been a smooth process always seemed to become a hassle. Worst of all, the customer service agents—who were supposed to ease the burden—were making the experience even worse. So, in 2003, our founders star...
    Read more about this company

     

    Technical Support Analyst (Spanish Speaker)

    Position Summary

    We are in the market for a Technical Support Analyst with native, bi-lingual or business proficiency in Spanish to join our Technical Support team in Cape Town. As Technical Support Analyst you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success.

    DigiCert’s Technical Support team exhibit high energy, deep technical skills and a drive to get things done.

    Please note that this position is based in Cape Town.

    What You Will Do

    • Deliver world-class customer service to resolve customer concerns and retain customers
    • Build successful long-term relationships with external clients to ensure customer loyalty
    • Partner with technical support engineers to resolve issues reported by customers
    • Engage with internal and external customers via support tickets, email, phone, and chat
    • Receive inbound customer emails or calls and place outbound follow up emails or calls during scheduled hours to provide a delightful customer experience at all times
    • Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
    • Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles
    • Gather accurate information and document customer issues in our CRM tool
    • Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times

    What You Have

    • Native, bi-lingual or business proficiency in Spanish (essential)
    • Computer Science, Information Systems or Information Technology qualification
    • 1+ years technical support or IT client interfacing experience
    • Basic understanding of Internet principles, terminology and functionality
    • Basic understanding of networking protocols and devices, web servers and VPN
    • Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)
    • Familiarity with UNIX script commands, website/web server administration (advantageous)
    • Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)
    • Certifications such as CISSP, MCSE and CCNA (advantageous)
    • Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology

    WHAT's IN IT FOR YOU

    • Provident Fund
    • Medical Aid + Gap Cover
    • Employee Assistance Program
    • Education Support Program
    • Gym Reimbursement
    • Life Insurance
    • Disability Insurance
    • Sabbatical

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    Associate Frontend Engineer (TLS)

    POSITION SUMMARY:

    We are in the market for an Associate Frontend Engineer (TLS) to join a new agile cross functional team to improve existing software and design new applications.

    WHAT YOU WILL DO:

    • Design and develop testable and componentized code using industry best practices
    • Work with an agile cross-functional team to estimate
    • Plan development activities and timelines
    • Develop a deep understanding of products, architecture, and systems
    • Analyze, troubleshoot, and debug product defects
    • Provide timely solutions to customer issues

    WHAT YOU HAVE:

    • 1- 2 years working in frontend technologies such as JavaScript, React and Angular. 
    • Tertiary qualification in Computer Science, Information Systems /  Technology  
    • Knowledge or experience interacting with REST APIs
    • Knowledge of both relational and non-relational (NoSQL) databases
    • Understanding of SSL/TLS, PKI, or other security related technologies (advantageous) 
    • Dynamic team player with excellent communication skills when working within a cross-functional agile team.
    • Tool Experience: Git and issue tracking software

    WHAT's IN IT FOR YOU:

    • Provident Fund
    • Medical Aid + Gap Cover
    • Employee Assistance Program
    • Education Support Program
    • Gym Reimbursement
    • Life Insurance
    • Disability Insurance
    • Sabbatical

    go to method of application »

    Java Tech Lead (IoT) - Johannesburg

    POSITION SUMMARY:

    We are in the market for a Java Tech Lead (IoT) to join a new agile cross functional team as a technical leader.

    This is an exciting opportunity for someone who is passionate about building, maintaining and evolving software, as well as partnering with engineering leaders to implement industry best practices, and providing timely solutions to customer issues.

    This is a remote position

    WHAT YOU WILL DO:

    • Build, maintain, and evolve RESTful web services in Java
    • Collaborate with and mentor the team in the design, development, deployment and evolution of high-quality code
    • Engage with engineering leaders to implement industry best practices
    • Analyze, troubleshoot, and debug product defects
    • Provide timely solutions to customer issues
    • Develop a deep understanding of PKI products, architecture, and system
    • Investigating software-related complaints and making necessary adjustments to ensure optimal software performance

    WHAT YOU HAVE:

    • 7+ years of professional experience developing in an object-oriented language (Java preferred)
    • Expertise developing and consuming RESTful Web Services
    • Strong knowledge of both relational and non-relational (NoSQL) database
    • Experience with service-based architectures and CI/CD practices
    • Strong knowledge of design patterns, data structures, and algorithms
    • Strong knowledge of software engineering best-practices, design, and architecture
    • Strong interpersonal communication skills
    • Technology Stack: Java, Spring, Kubernetes, Docker, React and MariaDB

    WHAT's IN IT FOR YOU:

    • Opportunity to join a newly constructed agile cross functional team as a technical leader.
    • Provident Fund
    • Medical Aid + Gap Cover
    • Employee Assistance Program
    • Education Support Program
    • Gym Reimbursement
    • Life Insurance
    • Disability Insurance
    • Sabbatical

    go to method of application »

    Java Tech Lead (IoT) - Pretoria

    POSITION SUMMARY:

    We are in the market for a Java Tech Lead (IoT) to join a new agile cross functional team as a technical leader.

    This is an exciting opportunity for someone who is passionate about building, maintaining and evolving software, as well as partnering with engineering leaders to implement industry best practices, and providing timely solutions to customer issues.

    This is a remote position

    WHAT YOU WILL DO:

    • Build, maintain, and evolve RESTful web services in Java
    • Collaborate with and mentor the team in the design, development, deployment and evolution of high-quality code
    • Engage with engineering leaders to implement industry best practices
    • Analyze, troubleshoot, and debug product defects
    • Provide timely solutions to customer issues
    • Develop a deep understanding of PKI products, architecture, and system
    • Investigating software-related complaints and making necessary adjustments to ensure optimal software performance

    WHAT YOU HAVE:

    • 7+ years of professional experience developing in an object-oriented language (Java preferred)
    • Expertise developing and consuming RESTful Web Services
    • Strong knowledge of both relational and non-relational (NoSQL) database
    • Experience with service-based architectures and CI/CD practices
    • Strong knowledge of design patterns, data structures, and algorithms
    • Strong knowledge of software engineering best-practices, design, and architecture
    • Strong interpersonal communication skills
    • Technology Stack: Java, Spring, Kubernetes, Docker, React and MariaDB

    WHAT's IN IT FOR YOU:

    • Opportunity to join a newly constructed agile cross functional team as a technical leader.
    • Provident Fund
    • Medical Aid + Gap Cover
    • Employee Assistance Program
    • Education Support Program
    • Gym Reimbursement
    • Life Insurance
    • Disability Insurance
    • Sabbatical

    go to method of application »

    Java Tech Lead (IoT) - Cape Town

    POSITION SUMMARY:

    We are in the market for a Java Tech Lead (IoT) to join a new agile cross functional team as a technical leader.

    This is an exciting opportunity for someone who is passionate about building, maintaining and evolving software, as well as partnering with engineering leaders to implement industry best practices, and providing timely solutions to customer issues.

    This is a remote position

    WHAT YOU WILL DO:

    • Build, maintain, and evolve RESTful web services in Java
    • Collaborate with and mentor the team in the design, development, deployment and evolution of high-quality code
    • Engage with engineering leaders to implement industry best practices
    • Analyze, troubleshoot, and debug product defects
    • Provide timely solutions to customer issues
    • Develop a deep understanding of PKI products, architecture, and system
    • Investigating software-related complaints and making necessary adjustments to ensure optimal software performance

    WHAT YOU HAVE:

    • 7+ years of professional experience developing in an object-oriented language (Java preferred)
    • Expertise developing and consuming RESTful Web Services
    • Strong knowledge of both relational and non-relational (NoSQL) database
    • Experience with service-based architectures and CI/CD practices
    • Strong knowledge of design patterns, data structures, and algorithms
    • Strong knowledge of software engineering best-practices, design, and architecture
    • Strong interpersonal communication skills
    • Technology Stack: Java, Spring, Kubernetes, Docker, React and MariaDB

    WHAT's IN IT FOR YOU:

    • Opportunity to join a newly constructed agile cross functional team as a technical leader.
    • Provident Fund
    • Medical Aid + Gap Cover
    • Employee Assistance Program
    • Education Support Program
    • Gym Reimbursement
    • Life Insurance
    • Disability Insurance
    • Sabbatical

    Method of Application

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