Latest Jobs at MTN

Mission/ Core purpose of the Job:

• Support and assist the Sales Manager with the implementation and management of operational and promotional plans within assigned accounts, ensuring effective delivery and support of strategy and macro-plans as defined by the Key Account Manager.

Context:

• Fast moving industry with constantly changing business requirements and technologies
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications and ISP industry
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Responsibilities

Key Performance Areas:

Key Tasks:

Input into Operational Planning

• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems and support in line with changing work practices.

Account Management

• Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts.
• Carry out commercial relationship obligations (or assist into) within allocated portfolio of accounts, after commercial agreements are concluded.
• Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts.
• Provide assistance with the end-to-end management of sub-portions of the RSM’s accounts under the RSM’s supervision.
• Manage one or more allocated accounts in line with regional / channel strategy and macro-plans as defined by the channel / sub-channel / regional managers.
• Resolve escalated issues or escalate as appropriate.
• Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
• Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
• Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of accounts.
• Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc).
• Support in the identification of P&S information and training requirements for staff within allocated portfolio of accounts and liaise with Marketing and Training to ensure provision of effective information and training as required.
• Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements.
• Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated portfolio of accounts and provide recommendations as appropriate.
• Prepare reports on account performance as required.

Customer Service and Satisfaction

• Build and maintain solid relationships with all stakeholders.
• Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
• Ensure all customer queries are attended to and resolved within agreed SLA’s.
• Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
• Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
• Provide advice on the best approach to reach the best results.

Quality Control

• Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
• Maintain quality standards that will enhance the customer experience and cost efficiency.
• Work consistently according to standard operating procedures.
• Analyse situations and take necessary action to ensure quality is maintained.
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.

Supervisory / Leadership / Managerial Tasks:

• Adopt a customer centric approach
• Build employee relations and collaborative teamwork
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self insight and flexibility to adapt to different situations
• Live the MTN Brand – change and influence employees behaviour

Competencies

Skills / physical competencies:

• Planning skills – plan, prioritise, resource allocation and deliver on time
• Analytical skills – weighing up the pro’s and con’s; making sense of information
• Computer literate
• Problem solving skills
• Conflict management skills
• Communication skills
• Negotiation skills
• Presentation skills
• Ability to meet deadlines
• Project management skills
• Business acumen
• Presentation Skills

Behavioural qualities:

• Assertive – being tough when necessary without fear or favour
• Courage and conviction – challenging the status quo and breaking down silo barriers to performance, and overcoming resistance to change
• Resilience – to repeatedly challenge despite setbacks and resistance
• Proactivity / initiative – to introduce ongoing changes to maximise productivity and influence the future
• Focused and priority driven – staying focused amidst the multiple demands and expectations
• Innovative
• Customer centricity
• Accuracy and attention to detail
• Decisive and action-oriented
• Diplomacy and tact
• Relationship builder – strong people focus
• Operate with integrity (high ethics)
• Pressure / stress tolerance
• Consultative
• Perseverance
• Team-orientation
• Ability to take initiative and work both in isolation and be a team player
• High balanced leadership
• Relationship building both internal and external
• Integrity
• Effective Communicator.
• Ability to handle fast pace and rapid change in a consultative manner

KPA Quality Standards/ Measures (KPI’S for job)

• Achievement of sales, retention, customer development and revenue targets for the assigned accounts
• Accurate forecasting of acquisition numbers, retention numbers and stock required within assigned accounts
• Customer satisfaction index
• CMAT targets
• Achievement of customer and internal KPA’s
• Timely reporting and the accuracy thereof
• Implementation of operational and promotional plans

Qualifications

Minimum Requirements

Education:

• Minimum of 3 year Degree / Diploma in Commerce ( Sales / Financial /Marketing / Communication) or related

Experience:

• At least 3 years of experience in the telecoms industry
• Experience in Account Management is essential, preferably in fast moving industry
• ICT Experience (GSM) is preferable
• Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
• Experience working in a medium organization

Training:

• Products and Services
• Telecommunications
• GSM technology
• Contract appreciation and business-related courses

Apply Before 03/26/2026, 04:00 PM

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Job Description

• The Returns Department forms part of the wider Warehouse environment within MTN finance.
• We are responsible for receiving and processing of all returned stock under various categories from the various sales channels of MTN SA.
• Furthermore, the team is responsible for the preparation, processing and despatch of stock that is to be returned to vendor or put on tender. 

Responsibilities

Stock Control

• Ensure all stock returns are accurately received from the courier company and comply with the returns criteria and policies and perform stock rejection process for stock that does not meet the returns criteria.
• Conduct a completeness check of the return stock to the system and or the collection document and ensure the physical stock received is accurate. 
• Receive stock on system and into totes where applicable. 
• Raise and Process RMA’s and Intransit Receipts for returned stock and claims and scan all serialized items back into the Warehouse inventory on Oracle where applicable. 
• Receipt stock on WMS Expert RDT system by clearing totes and creating loads timeously, where applicable.
• Ensure that stock received on system are in correct status and resolve stock in “Held” status. Intransit locations are to be cleared timeously.
• Perform the PACKING function onto pallet LPN (license plate number) where applicable 
• Perform inter-org transfers, sub-inventory transfers or cage deposits to the relevant stock locations and obtain the relevant handover signatures and ensure that records of the handovers are filed in a manner that is easily retrievable for future reference. 
• Ensure that all OBF and Warranty Assessment stock are handed over to the supplier for assessment
• Ensure that all Returns and OBF rejections are recorded and retrievable with ease.
• Perform RTV’s for all approved OBF/Warranty Assessment stock and dispatch stock upon collection.
• Ensure that all rejections are processed on system and returned to store where applicable. 
• Prepare, Invoice and Dispatch stock on Tender 
• Ensure that all returns are processed and returned to stock without delay 

Stock Reconciliation

• Keep a record of all systems’ transactions for audit purposes.
• Conduct daily cycle counts of sub-inventories or stock locations and prepare count sheets for monthly stock counts. 
• Conduct the monthly stock count in the Warehouse in line with the Central Warehouse policies. 
• Assist with the reconciliation of any stock discrepancies. 
• Assist in other areas of the Warehouse from time to time in line with the Operational requirements of the Central Warehouse as a whole. 

Administration

• Hand over copies of all completed returns documentation to the Commercial Credit Department for verification. 
• File all documentation in a manner that is retrievable by anyone of the Returns staff and within the auditors’ requirements.
• Resolving channel/customer queries

Housekeeping​​​​​​​

• Keep a record of all systems transactions and ensure documents are filed in a manner that is easily retrievable and conforms to the auditors’ requirements. 
• Contribute to a safe and healthy working environment and adhere to health and safety policies. 

Supervisory / Leadership/Managerial Complexity: Refers to the responsibilities for directing, guiding, motivating and influencing others. 

• None

Required Skills & Capabilities e.g. teaching, report writing or specific skills/abilities such as computing or the ability to work without supervision

• Attention to detail
• Ability to work under pressure
• Ability to adapt to a changing work environment 

Qualifications

Education:

• Matric 
• Additional Inventory/Logistics courses (beneficial) 

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Job Description

• Logistical principles specific to supply chain management.

Key Performance Areas: Core, essential responsibilities

Responsibilities

• Task Complexity:
• Obtain high level Implementation plan
• Receive a high level build / implementation plan from NG (NG Capital projects)
• Compile annual plan EXCEL spreadsheet
• Compile material demand plan
• Plan BOM (Discoverer reports (ORACLE IC), FACTS (Implementation projects), Remedy (FACTS reporting on Remedy), consolidate, MS Access database, correlate data, EXCEL calcs)
• Final demand – supply current stock holding = Outstanding requirement
• Request that purchase order is raised as per requirement
• Compile delivery schedule (weekly on all suppliers (10 major) in line with plan; by supplier, by product number (Access database))
• Monitor supply from suppliers
• Consider equipment delivery lead time
• Cost (value and price) – report from Access database (ORACLE req, PO’s and stock must be up to date)
• Initiates changes to PO’s
• Follow up on queries on discrepancies of delivery / receiving
• Place orders and call off
• Every week say what must be delivered – call off (build plan on monthly, need to be on weekly basis i.e. is it 50 sites in the last week or 10 per week)
• Only cancel order when incorrectly done
• Customer interface e.g. NG, contractors, engineers – query resolution and follow up cycles
• Looking at current queues (warehouse process queue) – follow up or escalate to owner (e.g. Archie)
• Expediting supply in line with build plan
• Initiate instruction that a part number must be loaded on ORACLE IC, so that numbers are not duplicated
• Remedy WMS to ensure that people are up to speed and interface

Supervisory / Leadership / Managerial Complexity:

• None

Role Complexity:

• Interface with suppliers to effectively manage and control the supply chain.
• Lateral Dimensions:.
• Creativities (improvement/innovation inherent)
• Provide input to the strategy for national materials management and control.
• Vulnerabilities (control span)
• Poor planning resulting in excess stock holding and levels
• Call off equipment that is not aligned to Planning and Implementation requirements

Collaboration:

Responsibility towards:.

• direct reports, None
• matrix reports, None
• key customers, Planning, Implementation.
• key suppliers, All network equipment suppliers and Network Group preferred suppliers
• Relations, etc. Network Group, Fixed Assets, Procurement
• Interactions: NG Planning (5%), NG Implementation (15%), Fixed Assets (5%), Procurement (15% incl Ben), Warehouse (45%), Suppliers (15%, but should be 35% because this is where you optimise delivery
• Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.

Independent thought and Judgement:

• Advise on process optimisation and continuous improvement..

Authorities:

• As per approved delegation of authority

Qualifications

Education:

• 3-year Degree/technical diploma in Supply Chain Management

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Job Description

• The role of the Manager: Data Analytics is to automate date pipeline,structure datasets, leverage internal and, where applicable, external datasets to build and evolve, Group Fintech’s Services & Product capabilities using “best practice” methodologies and statistical techniques.
• Responsible to structure the datasets at both OPCO & Group level, to design and provide insights based on analytics, to structure & deliver through OPCOs the necessary reporting, to develop decision models & data-based rules in support of the strategy & plans of the product portfolio.

Responsibilities

• Support Fintech Analytics strategy execution in line with the overarching business and functional goals
• Provide reports and analysis to support and contribute to the development of the functional strategy in line with the overarching business goals
• Support the execution and development of data mining and analysis frameworks 
• Ensure accurate and timely reporting to enable the regular review of the functional strategy, roadmap and performance to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Drive analytics & reporting roadmap forbusiness ; prioritize business insight requests to balance the tactical and strategic information needs
• Develop and manage models to ensure business and customer growth
• Develop and Manage models in the areas of machine learning and data sciences in building the various components of the semantics layer
• Develop advanced quantitative modules using a variety of programs/software to support predictive assessment
• Develop automated processes for data ingestion, transformation and visualisation
• Develop BI content - reports, dashboards, scorecards, analytic solutions supporting effective business decisions and measurement of goals and overall performance of Fintech portfolio
• Perform complex analyses, including optimization, text analytics, machine learning, social-science modeling, and statistical analysis, parametric and non-parametric statistical models and techniques
• Collate business intelligence data through public information, industry and field reports, or purchased sources, to provide outside in view to the business teams
• Establish intuitive reporting methodologies, perform ad-hoc market analysis as required to support the functional strategy and analyze performance
• Work with Technology teams on the development of new data capabilities & architecture to define requirements and priorities
• Develop, continuously improve, & execute an efficient framework to identify, organize, structure, make available data attributes and information relevant for digital advertising 
• Define & continuously optimize targeting approaches for Remittance Products & Services
• Develop predictive models to forecast remittance volumes, transaction patterns, and currency exchange rates
• Support in the implementation & use machine learning techniques to enhance fraud detection and risk management strategies 
• Monitor transaction data to ensure compliance with regulatory requirements and feedback to risk & compliance for development of mitigation strategies

Qualifications

Education

• 4-year Business Mathematics, Statistics, Data Science (or related) Degree
• Master’s in business administration is advantageous

Experience

• A minimum of 5 years’ experience in financial services, consulting, strategy, analytics, engineering, or related industry
• 2 - 3 years of experience in data structuration, data management, analytics, big data, and a similar environment
• Minimum of 1 -2 years’ experience in an area of Data Science, at a specialist level within the financial /banking industry or telecommunications industry
• Experience working in a medium to large organization 
• Experience of working in an Agile/DevOps environment
• Proficiency in working with Python (Numpy, Scikit-learn, Pandas, Scipy, Matplotlib, Tensorflow, Keras, Seaborn, Bokeh), SAS or R / Scala for data clean up and advanced data analytics
• Working knowledge in Hadoop, Apache Spark and related Big Data technologies (MapReduce, PIG, HIVE)
• Demonstrated experience utilizing software tools to query and report data: SAS (Enterprise Guide and/or programming), tableau, Power BI,D3 VBA, SQL, and Business Objects
• Highly proficient in database management systems like Postgres, Oracle, Mongo, MSSQL

Apply Before 03/30/2026

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Job Description

• The Manager: OD and Performance Management is responsible for driving the implementation, governance, and continuous evolution of the Group Fintech performance management framework across Group Finco and its Opcos.

Responsibilities

• Support the Senior Manager in implementing the global Finco performance management framework, policies, and processes.
• Ensure alignment between performance management practices and the Group Finco strategy, financial targets, and organizational priorities.
• Contribute to the development of innovative and data-driven performance management practices that support agile ways of working.
• Support the implementation of organization design frameworks, standards, and governance principles across Group Finco and Opcos.
• Contribute to the alignment of organization architecture decisions with strategic priorities, operating model requirements, and performance outcomes.
• Support the execution of organization design initiatives, including updates to structures, role definitions, and reporting lines in line with approved business cases.
• Assist in maintaining and applying organization design standards, frameworks, policies, and processes across Group Finco and Opcos.
• Provide analytical and documentation support for operating model reviews, organization structure changes, and role architecture adjustments.
• Support the review and alignment of organization structures and operating models against defined blueprints and design guard rails.
• Assist in the development and update of job descriptions arising from organization design and structure changes.
• Support the implementation and governance of organization competency frameworks, job architecture, and evaluation-related processes.
• Contribute to the preparation of business cases and supporting analysis for organization design changes, functional blueprint updates, and role creation requests.
• Work with HR and business stakeholders to ensure that organization design changes are practical, well-documented, and aligned to performance, productivity, and cost effectiveness objectives.
• Drive the implementation and governance of the Group Finco performance management framework, ensuring it enables measurable business and financial outcomes.
• Partner with Finance and strategy-related teams to ensure performance metrics are tightly linked to financial performance (revenue, margins, cost discipline, and cash outcomes).
• Develop structured performance narratives and insights for leadership, enabling data-driven decision-making at Exco and Board level.
• Apply a consulting-based problem-solving approach to diagnose performance gaps and recommend actionable interventions.
• Collaborate with functional leaders and HR Business Partners to define, refine, and gain sponsorship for performance objectives, goals, and KPIs aligned to strategic priorities, business plans, and financial targets across Group Finco and Opcos.
• Support the design, maintenance, and governance of standardized goal and KPI libraries, ensuring consistency and alignment across business functions and markets.
• Monitor the implementation and adherence to the performance management framework, calendar, governance processes, and defined performance activities across Group Finco and Opcos.
• Ensure performance management activities such as goal setting, mid-year reviews, and year-end assessments are executed in line with defined frameworks and timelines.
• Track and monitor performance framework adoption and compliance across Opcos and provide insights to HR leadership on improvement opportunities.

Qualifications

Education:

• Minimum 4-year tertiary qualification in Human Resources, Business Administration, Business Finance or related field.
• Postgraduate qualification in HR, Organizational Development, or Strategy (advantageous).
• Certification or exposure to organization design, job architecture, competency modelling, or organization effectiveness methodologies advantageous.
• Professional certifications related to performance management, HR analytics, or organizational effectiveness (advantageous).

Experience:

• 5–7 years’ experience in performance management, strategy, consulting, or financial analysis.
• Experience in a top-tier consulting firm (or equivalent analytical environment is strongly preferred.
• Proven experience linking performance management to financial outcomes and business value creation.
• Experience working with performance management frameworks, KPIs, and goal cascading processes.
• Experience supporting performance management cycles within a large or multinational organization.
• Exposure to fintech, financial services, or digital industries advantageous.
• Experience working across multicultural teams and global environments preferred.

Apply Before 03/30/2026

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Responsibilities

Strategic Segment Leadership

• Define and execute the MNC and Large Enterprise segment strategy
• Expand account scope beyond Top 50 MNCs to include growth-tier enterprises transitioning into managed accounts
• Drive revenue mix transformation toward ICT and managed services
• Position MTN as a strategic digital transformation partner

Commercial & Financial Performance

• Deliver annual Revenue and TCV targets
• Ensure deal qualification discipline and pricing compliance within established commercial frameworks
• Ensure commercial rigour in complex multi-country ICT deals, including pricing compliance, deal qualification and flagging bespoke pricing requirements.
• Optimise cost-to-serve and ensure OPEX control
• Improve bid win ratios and deal qualification discipline

ICT & Digital Solutions Growth

• Drive adoption of cloud, SD-WAN, managed security, UCC and IoT solutions
• Ensure solution-led selling across all MNC and Large Enterprise accounts
• Partner with product and technology teams to develop competitive ICT propositions
• Build capability in consultative and value-based selling

Sales Excellence & Governance

• Establish pipeline governance and forecasting discipline
• Standardise sales tooling and CRM usage across OpCos
• Embed MTN sales playbook and best practice methodologies
• Drive sales enablement and capability upliftment
• Ensure data-driven performance tracking

Account & Service Management Integration

• Lead Global Service Management (GSM) team as direct reports
• Align commercial ownership with lifecycle service accountability
• Improve NPS and customer retention
• Drive executive-level customer engagement
• Ensure seamless bid-to-delivery transition

Leadership & Talent

• Lead a high-performing multinational team 
• Build succession pipelines and leadership depth
• Drive performance accountability and incentive alignment
• Foster cross-cultural collaboration across 22 OpCos
• Attract and retain ICT commercial talent

Qualifications

Education:

• Minimum: 4-year degree or relevant tertiary qualification in Commerce, Engineering, ICT or related field
• MBA or relevant Postgraduate qualification preferred
• Multilingual capability (English essential; French/Arabic advantageous)

Experience:

• Minimum of 8+ years in senior enterprise ICT commercial roles, including significant sales leadership experience
• 8+ years managing or developing multinational or large enterprise ICT accounts.
• Experience managed services sales within a telecommunications environment
• Proven track record driving revenue mix shift from connectivity to ICT
• Experience leading or coordinating cross-border, multi-cultural commercial teams
• Experience structuring complex, multi-country ICT deals

Competencies:

• Strategic Thinking & Market Positioning - Defines and executes a forward-looking multinational ICT growth strategy that positions MTN as a leading digital transformation partner across Africa and the Middle East.
• Complex Commercial Negotiation - Leads high-value, multi-country ICT negotiations, structuring commercially sound deals that optimise margin, mitigate risk and secure long-term strategic value.
• Cross-Cultural & Matrix Leadership - Drives performance and alignment across diverse, cross-border and matrixed teams to deliver integrated commercial and service outcomes at scale.
• Executive Influence & Stakeholder Management - Engages and influences C-suite stakeholders internally and externally to align strategic priorities, secure buy-in and advance complex enterprise initiatives.
• Financial & Margin Acumen - Drives commercial and deal-level financial discipline, ensuring revenue growth is supported by sound deal qualification, pricing compliance and cost control.
• Transformation & Change Leadership - Champions the shift from connectivity-led selling to ICT and solution-led commercial models, embedding sales excellence and cultural transformation across OpCos.
• Data-Driven Decision Making - Leverages advanced pipeline analytics, forecasting intelligence and performance metrics to drive informed commercial strategy and execution discipline.
• Enterprise Solution Selling - Leads consultative, outcome-based selling of integrated ICT solutions that address complex multinational client needs and accelerate digital adoption.

Functional Knowledge:

• ICT & Managed Services Portfolio Knowledge - Possesses deep expertise across enterprise - connectivity, cloud, SD-WAN, managed security, UCC, IoT and data centre solutions to drive integrated, high-margin ICT growth.
• Sales Excellence & Revenue Operations - Implements disciplined pipeline governance, forecasting accuracy, and robust CRM and sales tooling standards to enable data-driven execution, while embedding consultative and enterprise solution selling methodologies to drive predictable and scalable revenue performance.
• Telco Enterprise Operating Model - Demonstrates strong understanding of multinational account structures, OpCo commercial dynamics and cross-border service governance within a telecom environment.
• Commercial & Deal Structuring - Applies advanced financial modelling and commercial structuring capability to design complex, multi-country ICT contracts that optimise profitability and sustainability.
• Digital & Data Ecosystem Knowledge - Understands cloud ecosystems, hyperscaler partnerships, APIs and data governance frameworks to enable digitally enabled enterprise solutions.
• Regulatory & Cross-Border Complexity - Navigates multi-jurisdictional regulatory, tax, currency and data localisation requirements to ensure compliant and commercially viable multinational engagements.

Apply Before 04/01/2026

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Mission/ Core purpose of the Job

• To implement operational plans, performance standards, and partner and distributor management processes that drive effective distribution, customer acquisition, and retention strategies in alignment with the overall Prepaid strategy.
• The role ensures the execution of commercial plans by managing channel partners and distributors ( across direct indirect) to drive growth and superior customer experience in defined clusters, and across assigned geography.
• Omnichannel: Hybrid capability critical – ability to flex between channel (indirect) distribution partner and management of direct partner across the geography.

Responsibilities

Key Activities & Responsibilities

Channel Planning & Sales Execution

• Contribute to portfolio-level planning (quarter to quarter) aligned to segment and Consumer goals. Refine and update tactical plans on a weekly basis.
• Execute sales, promotional, and visual merchandising strategies in the general trade.
• Monitor competitor activity and advise on local tactical response.
• Manage partner relationships (informal) to drive acquisition, activation, and customer experience.
• Forecast stock, POS, and merchandising material needs; influence distribution of aforementioned.

Field Operations & Compliance

• Supervise channel partner and distributor and ensure daily/weekly call cycle compliance.
• Support training execution of channel partner and distributor as per regional calendar.
• Conduct daily inspections in general trade. Manage escalation resolution based on observations.
• Drive adherence to policies, PPPs, and merchandising guidelines.

Stakeholder Engagement & Customer & Channel Partner Experience

• Build and maintain strong relationships with internal teams (Marketing, General Trade Channel) and external trade partners.
• Align execution with BU-wide strategy and customer needs.
• Act as liaison between in-trade realities and head office plans.
• Ensure channel partner readiness and consistent delivery to customer needs.
• Improve customer satisfaction through proactive issue resolution and service enhancements.
• Embed continuous improvement in channel partner support and trade execution.

Performance Monitoring & Insights

• Track and report on KPIs across both direct and indirect including sales performance, stock levels, and channel partner compliance.
• Analyse customer and channel partner trends to inform interventions.
• Provide timely reporting to stakeholders and ensure audit readiness.

General Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.

Budget & Cost Control

• Provide input into regional budget planning in relation to channel partner execution requirements.
• Identify cost-saving and revenue-generation opportunities.
• Streamline systems and processes to reduce operational costs.

People and Culture

• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Manage own performance and identify training needs.
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.

Qualifications

Education, Skills and Experience

• 3-year Degree / Diploma in Commerce (Marketing / Communication) or related

Experience

At least 3 years experience in an area of specialization, with experience in supervising others.

• Experience managing or supporting multiple channel partners.
• Exposure to both informal/ General Trade sales environments
• For Omnichannel: Proven ability to manage dual-channel models across large geographies
• Prior experience in a supervisory or lead field role preferred
• Experience working in a medium organization

Skills

• Procedures and processes
• Products and Services
• Systems training
• Channel partner management
• Route-to-market execution
• General channel understanding
• People supervision or team leadership
• Territory coverage planning
• Promotional campaign execution
• Basic data analytics and reporting
• Communication & negotiation

Apply Before 04/03/2026