Latest Jobs at PG Group

Main job purpose 

• To manage the front desk of a Fitment Centre by providing professional operational support and general business consultation to all customers and staff, whilst ensuring compliance to corporate identity, operating standards and business processes and procedures. To ensure that all internal sales are processed and that the correct money is collected. 

Main Objective 

• Manage and follow up on all counter sales (face-to-face and telephonic) by giving relevant advice to customers in the most professional manner to ensure all sales are closed, budgets and Nett Promoter Scores (NPS) targets are achieved, contributing to the growth of business.  
• To handle the processing of claims accurately and quickly by liaising with the customer on the correct excess amount and collect payment to ensure that daily key performance indicators are achieved and to avoid any financial losses to the business.  
• Ensure that the best administrative practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are adhered to and customers have the ultimate low effort experience.  
• Utilise the scheduling system in the Service Centre maximising the productivity of Fitters in order to maintain the targetted jobs per fit per day, ensuring the Fitment Centre is running to full capacity and customers' expectations are managed .  
• To accuratly order stock according to work schedules following the buy-out procedures to ensure that there are no delays in rendering services to customers to maintain the higest standard possible.  
• Adhere and comply with any other reasonable work requests from PG Glass Management.      

Critical job requirements 

Qualification(s) 

• Grade 12   

Knowledge 

• Computer Literacy 
• Excellent Telephonic Skills 
• Excellent Interpersonal Skills 
• Excellent Customer Service    

Skills 

• Microsoft Office (especially Outlook and Excel) 
• Identify and solve problems 
• Interpersonal communication skills - handling and interacting with customers, staff, colleagues, franchisees and suppliers 
• Analyse and institute improved methods in providing an efficient service to customers 
• Telephonic skills   

Experience

• 1 year working experience with a strong focus on customer service. 

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CONTACT CENTRE AGENT

SCOPE and PURPOSE OF THE ROLE: To manage the front desk of a service centre by providing professional operational support and general business consultation to all customers and staff. Special emphasis should be to ensure compliance with corporate identity and the correct advice is given to customers. To ensure that all internal sales are processed and that the correct money is collected. To be fully familiar with all products sold by PG Glass.

KEY RESPONSIBILITIES:

Customer Service:

• Manage all counter sales by giving relevant advice to customers in the most professional manner telephonically
• Ensure that you handle all customer complaints and get advice from the Fitment Centre Manager/Senior CSC and or the Credit Controller/ Branch Administrator as and when required.
• Handle the processing of claims accurately and quickly by liaising with the customer on the correct excess amount and collecting payment.
• PG Values: Keep your promises, friendly service, go extra mile, be empathetic.

 Administration:

• Ensure Adherence to Company Policy and Procedures including BAP and other relevant process documents.
• Check the ‘on hold’ ‘rejected invoices’ and ‘incompletes’ of the previous day before entering any new transactions on the system of the Fitment Centre.
• Ensure that the GRV / GRC always collates with the order and that the posting of invoices are done correctly, i.e. double check!
• Ensure that you receive the correct cash from the fitter and that all cash is handled in a controlled manner by locking it in the cash register or safe at all times according to the Best Administrative Practice.
• Ensure that you follow up on insurance authorizations and that you received the correct authorization code.
• Ensure daily banking cash balances on a daily basis including receipts on the relevant system
• Process all PG Call Centre requests, i.e. incompletes, cash jobs and quotes.
• Collate full and accurate set of paperwork per transaction and file.
• Action the controls on digicall, i.e. branch on holds, invalid and denied claims
• Complete todays work today

 Sales:

• Record all leads (in DPS) and follow through the actions: ensure quoted, customer requirements, & follow through to acceptance.
• Increase conversions in the Fitment Centre (report on conversion rates daily)
• Follow up on any possible leads and faxes, do telesales and give accurate quotations to customers.
• Read and understand all National Deal Procedures & amendments and adhere to same
• Upsell: be aware of, informed and able to upsell
• Follow adherence to National Deal Procedure

   Stock Control:

• Refer to the Best Administrative Practice when doing stock control
• Partake in monthly stock takes at the Fitment Centre.

Debtors:

• Ensure that you collect all outstanding monies against COD’s and make sure that you record all comments and arrangements.
• Always do follow-ups on outstanding payments (COD’s).
• Ensure intact banking is done when receipting payments.
• Report all exceeded credit limits / terms and report to Fitment Centre Manager and Credit Controller / Branch Administrator for action.
• Ensure all incoming payments are accurately recorded and allocated.

Technical:

• Ensure that you are familiar with the latest PG Group computer program / SAP system
• Comply with all other reasonable work related requests and instructions as may be received from time to time including reasonable requests to work overtime as and when required.
• Responsibility to report on any fraud or illicit / non-compliant behaviour to the Company fraud hotline or senior manager.
• Comply with policies, procedures, standards and actively participate in operational initiatives.

Educational background:

• Minimum grade 12

Experience:

• 3 years selling or sales experience
• A high level of product knowledge within the automotive glass industry.
• A strong focus on customer service

Skills:

• Computer literate is imperative
• SAP experience would be an advantage
• Identify and solve problems
• Excellent interpersonal skills – effective in handling and interacting with customers, staff, colleagues, franchisees and suppliers
• Analyse and institute improved methods in providing an efficient service to the customer
• Good human relations and good communication skills (verbal & written)
• Good telephonic skills

Attributes:

• Self-motivated and independent
• High energy
• Ability to work under pressure
• Professional approach to business
• Customer service driven
• Complete today’s work today

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SCOPE and PURPOSE OF THE ROLE: 

• To ensure that the highest level of PG Glass Fitment Centre standards are maintained when fitting of automotive glass is done. These standards include the standards laid down for the Level 1 Service Technician, Level 2 One Man Service Technician, Level 3 AutoGlass Service Technician and Level 4 Advanced AutoGlass Service Technician.

 KEY RESPONSIBILITIES:

 Customer Service:

• Ensure the highest level of quality customer service to external and internal clients through quality workmanship, on time deliveries are done and correct orders are completed and delivered.
• Ensure that you are always polite, friendly and helpful to customers and staff.
• Develop the habit of excellence to ensure the delivery of superior customer service.
• Always wear clean presentable current corporate wear.

Level 1 Service Technician:

• Does the easier polyurethane one man work normally assisted.
• Performs one man fit on door and fixed glass.
• Has limited exposure to customers.
• The productivity standard is >260 points or approximately 4 job per day/ 70 Jobs a month.
• The assessment standard is a minimum of 80%.
• Completes all administration to the required standard
• During a six month period of time, the ratio of comebacks a maximum of three.

Level 2 One Man Service Technician:

• The service technician takes full responsibility for the jobs allocated.
• Interacts with and has exposure to customers
• Mostly does bonded work.
• Handles payment when required.
• Performs one man fitting on all normal vehicles e.g. Toyota Corolla. (If in the branch can be helped to lay the glass but essentially is fully responsible for the work he does,)
• The productivity standard is >300 points or approximately 5 jobs per day / 100 jobs a month.
• The assessment standard is >85%
• Completes all administration to the required standard
• During a six month period of time, the ratio of comebacks a maximum of three.

Level 3 Auto Glass Service Technician:

• The service technician takes full responsibility for the jobs allocated.
• Is qualified to fit more difficult vehicles e.g. Audi A6.
• Interacts with customers on a higher level, can deal with complaints and difficult customers
• Handles payment
• Performs one man fitting on normal and advanced vehicles. (If in the branch can be helped to lay the glass but essentially is fully responsible for the work he does,)
• The productivity standard is >350 points or an average of 6  45 minute jobs per day for mobile fitters and 8  45 minute jobs for inside technicians
• The assessment standard is >90%
• Completes all administration to the required standard
• During a six month period of time, the ratio of comebacks a maximum of three.

Level 4 Advanced Auto Glass Service Technicians:

• The service technician takes full responsibility for the jobs allocated to him
• Performs one man fitting on more difficult vehicles e.g. S Class Mercedes 
• Assists with the development and technical support of the service technicians and technicians in the Fitment Centre
• Interacts with customers and represents the company
• Handles payment
• Performs one man fitting.
• The productivity standard is >400 points or approximately 6-8 job per day / 125 jobs a month
• The assessment standard is >95%
• Completes all administration to the required standard
• During a six month period of time, the ratio of comebacks a maximum of three.
• When performing work inside a Fitment Centre, there may be a requirement to take some responsibility and supervision of the floor of store or both depending on the size of the Fitment Centre.  
• Performs basic duties of the Service Centre Consultant when needed.

Loading:

• Load according to works orders, precise size, correct glass, precise quantity.
• Make sure that there are documents for all glass products loaded and that the load is correct
• Ensure that the glass is clean and presentable, not damaged, correctly packed and tied to the vehicle.

Delivery:

• Follow schedule and meet lead times.
• Notify scheduler and customer of any delays.
• Offload glass onto swept area.
• Off load the full order.
• Pack the order neatly and carefully.
• Get PODs (Proof of delivery) signed by the customer.
• Collect any monies due on COD (Cash on Delivery) orders.
• Hand documents and money to office on return.

Reporting:

• Report back on a daily basis.
• Report all customer problems and or complaints to the Fitment Centre Manager/Senior CSC.
• Report all breakages/ damages to glass.
• Report any accident to Fitment Centre Manager/Senior CSC immediately.
• Report any vehicle problems and do standard weekly checklists on vehicle maintenance.
• Responsibility to report on any fraud to KPMG

Assist:

• Be willing an available to assist the Fitment Centre whenever needed or requested.

Housekeeping:

• Be presentable and maintain the PG Glass image.
• Take good care of equipment / tools as per the weekly checklist.

Safety:

• Adhere to all safety standards and procedures in that must conform to company regulations and traffic laws.

Driving:

• Ensure that you have a valid driver’s license (must).
• Ensure that the vehicle is always licensed.
• No vehicle abuse inter alia: fuel, speeding and personal use.

go to method of application »

Main job purpose 

• To manage the front desk of a Fitment Centre by providing professional operational support and general business consultation to all customers and staff, whilst ensuring compliance to corporate identity, operating standards and business processes and procedures. To ensure that all internal sales are processed and that the correct money is collected. 

Main Objective 

• Manage and follow up on all counter sales (face-to-face and telephonic) by giving relevant advice to customers in the most professional manner to ensure all sales are closed, budgets and Nett Promoter Scores (NPS) targets are achieved, contributing to the growth of business.  
• To handle the processing of claims accurately and quickly by liaising with the customer on the correct excess amount and collect payment to ensure that daily key performance indicators are achieved and to avoid any financial losses to the business.  
• Ensure that the best administrative practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are adhered to and customers have the ultimate low effort experience.  
• Utilise the scheduling system in the Service Centre maximising the productivity of Fitters in order to maintain the targetted jobs per fit per day, ensuring the Fitment Centre is running to full capacity and customers' expectations are managed .  
• To accuratly order stock according to work schedules following the buy-out procedures to ensure that there are no delays in rendering services to customers to maintain the higest standard possible.  
• Adhere and comply with any other reasonable work requests from PG Glass Management.     
• Critical job requirements 

Qualification(s) 

• Grade 12   

Knowledge 

• Computer Literacy 
• Excellent Telephonic Skills 
• Excellent Interpersonal Skills 
• Excellent Customer Service    

Skills 

• Microsoft Office (especially Outlook and Excel) 
• Identify and solve problems 
• Interpersonal communication skills - handling and interacting with customers, staff, colleagues, franchisees and suppliers 
• Analyse and institute improved methods in providing an efficient service to customers 
• Telephonic skills   

Experience 

• 1 year working experience with a strong focus on customer service.

go to method of application »

Main objectives: 

• Ensure the development, implementation and deliberate measure and management of documented sales strategies for key customers/business accounts toward increased profitable sales, sound engagements and increased  market share of customer / business account and related market  
• Deliberately drive sales growth and collaboration opportunities through inter divisional teamwork and engagement  
• Conduct and regularly review and align professional function specific diagnostics and measures (i.e. SWOT analysis, monitoring of client requirements, market trends, pipeline review, opportunity tracking, etc) toward identifying, planning for, and pursuing opportunities to achieve profitable sales and innovative sales offerings to customers/ accounts  
• Protect and grow market share through active review and analysis of market trends and competitor behaviour to counter competitor behaviour and remain innovating and ahead in industry  
• Establish, maintain and grow collaborative and purposeful relationships across internal and external stakeholders at all levels toward improved communication, alignment and profitable business growth and increased market share  
• Establish, maintain and track key measures of success through data management and interpretation, trend analysis, and scenario planning  
• Grow product, industry and personal knowledge through continuous learning and collaboration  

Qualifications: 

• Relevant commercial degree 

Knowledge: 

• Knowledge of Insurance or associated industries
• Knowledge of Sales Management Principles 
• Knowledge of automotive products and services 

Skills: 

• Business Acumen 
• Effective communication skills 
• Negotiation skills 
• Relationship management skills
• Problem Solving 
• Time management
• Selling skills

Experience: 

• 5 to 7 years strategic Key Account Management experience 

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Main job purpose

• To support manufacturing site during continuous shift operation on all technical issues (process, mechanical and electrical) with the primary aim to maintain machine availability and improve uptime.   Main Objective
• To identify, verify and analyse reasons for downtime through root cause analysis and implementation of corrective actions to repair the fault in order to ensure timeous resumption of production. 
• To carry out inspections on running machinery and equipment in order to prevent unnecessary downtime. 
• To ensure adherence to all safety rules and regulations by all personnel and contractors on site to ensure a safe working environment.
• To participate in problem solving workshops and process improvement discussions to support MDW and the drive for continuous improvement.
• To ensure preventative maintenance is effectively carried out to prevent downtime and support production efficiency.
• To support drive for continuous improvement by making appropriate recommendation to ensure business sustainability. 
• To ensure effective communication of relevant information to all stakeholders to support decision making for the business.  

Critical job requirements

Qualification(s)

• Grade 12
• Certified Artisan (Trade Tested) Millwright  

Knowledge

• PLC Fault Diagnosis and SCADA Systems
• Understanding of Engineering processes and principles (hydraulics, pneumatics, robotics)
• Stick welding
• Understanding of OHSACT
• PC and Network integration
• Welding, cutting and machining  

Skills

• Analytical Skills
• Problem Solving Techniques
• Interpersonal skills and able to work in a team
• Able to work optimally under pressure
• Self driven and motivated 
• Experience 5 years post apprenticeship experience in electrical and mechanical engineering
• Working in a production environment
• 3 years experience in a manufacturing environment

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Main job purpose

• Support and assist the Sales Department in fulfilling the required administration function that will enable the department to achieve Business objectives.

Main Objective

• Compile and submit merchant agreements to relevant stakeholders so as to enable Business to transact and invoice out as required.
• Maintaining the BBBEE register, tracking validity of certificates for the Franchise environment as well as reporting on BBBEE spend, so as to ensure the Sales Department BBBEE statistics are up to date.
• Manage data integrity and maintenance  on V3 and  Lightstone so as to ensure correct user access and data to various systems in order for business to transact.
• Manage the on-boarding process and documentation pertaining to Sap Netweaver
• Maintenance of the National deal templates, in the required formats (Word and S4 Hana), as well as updating changes to the relevant procedures on the share drive.  
• Manage process adherence of vehicle inspections for relevant stakeholders as well as report on corrective actions for the network.
• Assist with monthly sales reporting for the Sales Team
• Assist in managing Service Level Agreement register so as to ensure that Service Level Agreements are valid and current

Critical job requirements

Qualification(s)

• Grade 12
• Relevant Degre

 Knowledge

• Microsoft Suite

Skills

• Timekeeping
• Effective communication
• Planning
• Problem Solving

Experience

• 2 to 5 years in an administrative position
• minimum of 2 years in an administrative position

go to method of application »

Main job purpose

• To manage, co-ordinate and have full accountability for all activities in the Plant relating to process capabilities, plant and equipment performance, improving overall OEE’s in the Plant, successful development and launch of all new product developments for OEM’s and After Market, and to standardise work activities and practices across all departments to support the achievement of the SX Business Plan.

Main Objective

• Responsible for giving overall guidance and coaching to Process Team and ensure that the Team is equipped to solve technical difficulties in line with equipment standards and norms, ensuring that losses are brought within budget.
• Providing insight and expertise on utilization and implementation of tools and providing support to site Production Team, ensuring an appropriate action plan is developed for process improvement or process optimization.
• Providing support to Site Operations Manager by ensuring special studies are conducted in order to provide product flow improvements and advise on the efficient utilization of Plant resources.
• Responsible for identifying appropriate Value Projects for the site and ensuring appropriate tools are used and the appropriate manufacturing execution and control systems are in place.
• Responsible for leading manufacturing plant and keeping site updated in regards to new technologies and developments within the technical field, ensuring continuous improvement of Plant operations and cost saving initiatives.
• Responsible for the standardization of standard operating procedures for all key equipment across the plant to ensure that work instructions and standard operating procedures are in place and any process changes or improvements are updated.
• Responsible for ensuring that all new equipment installation and processes are aligned to all Shatterprufe safety standards.
• Ensure that all FMEA's and Control Plans are updated on a continuous basis as improvements and changes are made to processes and ensure that annual reviews are done on all processes to maintain site compliance and improvement.
• To scope projects so that all activities are aligned to meet the end objectives by complying with all Gate requirements, standards and timelines in accordance with SX project plan standards.
• To interact with Project Engineers and Subject Matter Experts involved in any project with regards to technical requirements, outcomes and expectations (as defined by the customer and project), to submit relevant documentation, and to provide regular feedback to ensure successful outcome, avoiding delays.
• To identify constraints in conjunction with Subject Matter Experts and to propose alternatives to address the constraints.
• Manage and co-ordinate all development projects by ensuring that site complies with all development schedules and timeous delivery of all products to customer.
• Manage the feasibility of new products in line with customer specific requirements to ensure the site manufacturability and product sustainability within the product life cycle while establishing SX as preferred supplier.
• Facilitate the tooling and mould manufacture for specific site requirements to ensure specifications and customer requirements are met.
• To ensure staff are effectively managed and held accountable through performance and disciplinary procedures, and that staff are developed and mentored through the talent management and IDP processes to drive capability in business.
• Ensure effective communication of relevant information to all stakeholders to support effective decision making for the business.

Critical job requirements

Qualification(s)  

•  Grade 12            
•  BTech in Mechanical Engineering or equivalent

Knowledge       

•  SPC       
•  FMEA and Control Plans
•  Standard Operating Procedures   
•  PPAP/APQP
•  Problem Solving Techniques         
•  Analytical Fault Detection
•  Understanding of customer specific management tools       
•    Understanding of various measuring instruments in order to effectively show product compliance with specifications.
•  Thorough knowledge of work flow for part routing selection            
•    Knowledge and experience on project management, SPC techniques, problem solving techniques, NOSA etc.
•    Working knowledge of Quality Management Systems in terms of SABS/ISO TS16949, Q101, VDA6, 6S etc      
•    Good general understanding of manufacturing processes and disciplines
•  Intermediate ERP Systems knowledge preferable SAP          
•  A sound understanding of engineering terminology  

Skills     

•  Strong Planning Skills      
•  Strong Problem Solving and Diagnostic Approach
•  Attention to Detail          
•  Good internal and external customer orientation
•  Good verbal and written communication skills across all levels of operation           
•  Budget Management
•  Ability to plan, draft, sign and develop projects for Continuous Improvement     
•  Comprehensive MS Office and PC Skills
•  Able to work with and analyse numerical data and other information             
•  Negotiation Skills
•  Leadership Skills
•  Strong Decision Making Skills

Experience      

•  8 years’ experience in a Process and Engineering role          
•  Project Management experience 
•  Hands-on practical experience in manufacturing problem solving
•  5 years Managerial experience     
•  5 years working experience in a manufacturing and technical environment