Latest Jobs at The Shoprite Group of Companies

Purpose of the Job    

• As Junior Buyer you will work closely with the Buying team to ensure effective and profitable planning, sourcing, selection and purchasing of specified non-foods goods and merchandise categories, in the correct quantities, at the right time, place and price and reviewing old ones, in order to achieve constant sales growth and increase in gross margins for all sites in Africa (all counties) across the Shoprite, Checkers, Checkers Hyper and Usave brands.

Job Objectives    
1. Product range and line determination
2. Product pricing administration
3. Advertising and promotions management
4. Buyer assistant management
5. Stock level issues resolution in the stores and the distribution centres
6. Merchandising layout determination
Qualifications    
Essential

•  Business Related Degree

Experience    
Desirable

•  Experience in food retail
•  SAP

Knowledge and Skills    

•  Working knowledge of Buying-systems

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Purpose of the Job    

• The purpose of the role is to oversee the national promotional campaigns and assist with the forward planning and management thereof. The Space and Promotions Coordinator will also be involved in SPA Job creation through collaboration with Buying and Agencies, providing a stock availability approach and viability of Inbound to meet promotional expectations

Job Objectives    

•  National Promotional Campaigns Oversight - Including adhoc NLBS campaigns (Namibia, Lesotho, Botswana & Swaziland)
•  Involvement in SPA Job creation through collaboration with Buying and Agencies
•  Ensure that all promotions are loaded on the promotions grid
•  Providing a stock availability approach and viability of Inbound to meet promotional expectations, for both Local and Imported Products
•  Forward planning of 6-12 months and management thereon
•  Collaboration with DC Operations, Marketing and Buying to contribute to efficiencies and mitigate any potential risks
•  Report on allocations and maintain an allocations tracker
•  Constant analysis and feedback on promotions: Pre, during and post promotion analysis to mitigate and communicate any potential risks
•  Report on promotional sales volume projections and ensure system alignment
•  Communicate and report on promotional activities to various stakeholders in the business
•  Optimising DC utilisation through Aged stock analysis, Non Movers and Flow through checks

Qualifications    

• BCom Degree in Supply Chain (or related)

Experience    

• A minimum of two years’ relevant experience

Knowledge and Skills    

•  Strong excel skills
•  Communication and Collaboration skills
•  Ability to analyze big data
•  Ability to work in a pressurized environment
•  Basic understand DC operations
•  Innovative mindset

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Purpose of the Job    

• The Shoprite Group is Africa’s largest retailer with over 35 million customers and 2,500 outlets. We have recently renewed our commitment to driving the diversification and growth of our Fresh Foods and Private Label offerings. This is a super exciting growth opportunity for the Shoprite Group as we endeavour to better understand and partner with our customers to meet their needs, build their trust and optimise the potential of our Fresh Foods and Private Label offerings. To achieve the ambitious plans defined by the team, we need highly talented people to join us in playing a key role in shaping the face of our Fresh Foods and Private Label offerings across Africa.
• The overarching purpose of this role is writing, implementing and managing the QA system within the group as well as advising, monitoring and providing technical food science, food safety, and food technology guidance when needed. The focus is to monitor and assist with food safety, legal and quality compliance. Further to this, the role will include assisting other divisions nationally and in nonRSA, when applicable, with technical foodrelated issues. There will be a strong need to understand the concepts of food technology/science and microbiology risks in food, as well as the auditing of suppliers and food legislation.

Job Objectives    

•  The purpose of the role is to facilitate and support the Quality Assurance and Control capabilities by building endtoend QA methodologies and systems to optimise the process and ensure compliance throughout the Shoprite Group of companies and its suppliers, partners and other stakeholders throughout the value chain.
•  Identify, together with multiple stakeholders, QA risks and opportunities to ensure the right choices are made in line with Shoprite Group standards whilst removing QA barriers and risks to fastpaced delivery of cutting edge innovation that supports profitable sales growth.
•  Writing, implementing and managing the QA system within the group and empowering others to comply and act as quality stewards throughout the valuechain and respective production processes.
•  Monitor compliance and ensure that stringent hygiene food safety standards are met and ensure that all developed recipes are compliant with the applicable legislation
•  Assist with sourced raw material testing: Monitoring the use of additives, Test alternative raw material against a control sample, Test alternative additives in existing formulations, Adjust formulations according to raw material changes, Record results on relevant documentation
•  Cocreate and coordinate the recall procedure to maximise learnings through quality failure assessments and thorough trend analysis.
•  Responsible for projects and ensuring procedure, protocol, implementation strategy, regulatory issues, reports, etc. are documented and considered Private label product specifications and advising on technical issues.
•  Accountable for providing QA related information to enable effective decisionmaking and prioritisation of activities within the Private Label team.
•  In close collaboration with the rest of the team, ensure that all products and processes have robust QA assessments in place to determine best practice processes (time, cost and quality).
•  Assist with sourcing from local and international suppliers by completing detailed QA requirements and scorecards and ensuring this is fairly applied during tender process assessments.
•  Support the overall project networks as required to ensure “on time in full” delivery with regard to launching competitive, consumerled profitable products by working closely with Development, Production, Buying, Marketing, Technology, R&D, Regulatory & Compliance and Marketing Departments.
•  Run regular QA sessions with various subject matter experts to generate ideas, drive innovation and find the right solutions for our customers

Qualifications    

• Degree in Food Technology / Science or Microbiology or equivalent degree (essential)
• ISO, HACCP, GMP and hygiene certificates or as relevant (essential)

Experience    

• Min 3 years experience in a similar Food technologist / Quality Assurance / Food safety role in a Foods FMCG environment (essential)
• Foods QA orientated exposure to highrisk products (dairy products or frozen meat/fish/poultry or raw meat/fish/poultry or ready to eat/heat foods) (essential)
• QA orientated exposure to ISO, HACCP, GMP, hygiene and food regulations and standards (essential)

Knowledge and Skills    

•  Selfmotivated and driven with strong integrity  take accountability for actions and mistakes.
•  Inspirational teamwork – a positive team member who serves the team and shows an appreciation for team morale and a healthy happy culture.
•  Understanding of food and the production process  passionate about being part of the Private Label and Fresh Foods team and playing the required QA role to ensure the highest quality of product delivery and customer satisfaction.
•  Quality Standards  passionate about high standards and applying these in practice. Creating and managing QA processes, systems, guidelines.
•  Champion of compliance  zero tolerance to poor quality pertaining to food hygiene and safety, follow company, supplier and government quality and safety standards
•  Strong relationships  including interpersonal skills and EQ. Display a strong team spirit. Ensure that all individuals, team members, and stakeholders feel valued, motivated and equipped to deliver.
•  Commercial and financial acumen – basic understanding of the role this plays in the process
•  Collaborative partnering – build relationships both internally and externally. Open, honest and direct, is comfortable in giving and receiving constructive feedback. Think and act independently as well as collaboratively.
•  Operational efficiency – Diligently staying on top of the details and understanding how they fit into the big picture. Processdriven and methodical. Using QA to build trust in the SR group product ranges.
•  Time management  ability to prioritise a high volume of activities simultaneously in a fastpaced unpredictable environment. Identify urgent & important tasks and priorities to ensure delivery.
•  Innovative and solutionorientated – thinks outside of the box. Sound judgment, quick decisionmaking and the ability to generate both short and longterm solutions that serve the flow of work and meeting deadlines  replicating best practice through consistent processes and robust quality and compliance checks.
•  Exceptional communication  approachable, adopt a range of influencing and negotiation styles to facilitate and deal with various scenarios internally and externally.

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Purpose of the Job    

• The Technical Product Development role is a highly specialised, operational role within the national private label development team that participates in various activities related to the technical specifications and actual production during the product’s development phases within the factory environment. Whilst an integral part of the process includes technical quality assurance of the product, this role works alongside the QA Technicians who manage the quality aspects whilst this role focuses on the broader aspects of development and production. The purpose of the role is ensure that the product developers work according to the development plan and ensure the product is delivered within the approved time, quality and costing assignments/standards approved for the product.

Job Objectives    

• Deliver a product development plan that delivers leading innovation, maximises core growth, ensures consistent high quality, value for money and exceeds our customer’s expectations, whilst contributing to the category’s overall profitability.
• Manage and implement the product development process within the category to ensure that product ranges are delivered in line with agreed product direction whilst adhering to brand values.
• Conduct strategic product research and portfolio development and give input to and implement category and supplier strategies , also ensure reformulating existing products for improvement within the options.
• Integrate with cross functional team in commercial, technology and planning wrt the launching of competitive, profitable ranges
• Deliver the necessary inputs for the packaging development requirements for the range. Liaising with the Packaging and Marketing Department in respect of concepts, packaging and the process of new product development
• In conjunction with the technical team, set and continuously improve the quality standards and technical product specifications of the product ranges through local and international benchmarking ensure compliance.
• Work closely with and maintain/grow the relationship with the production team in order to maintain the quality standards and internal systems, process flows and traceability, from receipt of raw product, through production to finished goods.
• Develop and maintain sustainable, mutually beneficial long term relationships with suppliers that enables the acquisition of the best products and inputs from suppliers.
• Draw up shelf life testing protocols, conclude examination of samples, oversee trials, review and establish trend results and make recommendations. Design, conduct and document sensory evaluations and tastings.
• Compiling and checking ingredient lists, packaging information and specifications (continuously monitoring the use of additives),
• Support Shoprite in professionally liaising with industry key role-players e.g. SAMPA, CGCSA and SAFoST as and when required and as a Food safety team member, act as a liaison to the Quality Assurance Department concerning GMP, HACCP, ISO standards, specifications, customer complaints and other quality matters.
• Using lessons learnt to analyse catalogue and identify product eliminations, upgrades, and new opportunities to maximize the product/category.
• Provide ongoing Factory support in any product related technical challenges and production process improvements.

Qualifications    

• BSc - Consumer/Food Science or BTech - Food Technology and/or other relevant Nutritional Sciences, Dietetics and Culinary related or equivalent

Experience    

• Minimum 5 years experience in a similar role (Food Production and Technical Specification / Product Development and Quality Control)
• Including experience and exposure:
• 2-3 years Research and Development / New Product Development in a food FMCG manufacturing/production environment - preferably in edible and/or non-edible grocery items and/or Frozen and chilled perishable items
• 1-2 years experience developing food products from inception, through production to the launching stage, improving new and existing products
• 1-2 years experience working with Hazard Analysis & Critical Control Points (HACCP), Good Manufacturing Practice(GMP), Food Safety Systems Certification (FSSC), and the International Organisation for Standardisation (ISO) standards

Knowledge and Skills    

• Self-motivated and driven with strong integrity - take accountability for actions and mistakes.
• Collaborative partnering – build relationships both internally and externally. Open, honest and direct, is comfortable in giving and receiving constructive feedback. Think and act independently as well as collaboratively.
• Operational efficiency – someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently and effectively. Diligently staying on top of the details and understanding how they fit into the big picture.
• Time management - ability to prioritise a high volume of projects simultaneously in a fast-paced unpredictable environment. Identify the urgent & important tasks and priorities to ensure delivery to client and other stakeholders.
• Innovative and solution-orientated – thinks outside of the box. Sound judgment, quick decision-making and the ability to generate both short and long term solutions that serve the flow of work and meeting deadlines. Ability to drive and interpret innovation strategy, product roadmaps and specific production development timelines.
• Exceptional communication - approachable, adopt a range of communication styles to facilitate and deal with challenges internally and externally.
• Sound Evaluator (a superior palate and sensory evaluation abilities) - work with various flavours and textures.
• Data analysis and interpretation - ability to analyse and interpret data and reports and apply numerical assessment during the evaluation or performance measurement process.
• A passion for food production - generating new product ideas and recipes and modifying and improving existing recipes.
• Champion of compliance - zero tolerance to poor quality pertaining food hygiene and safety, follow company, supplier and government quality and safety standards

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Purpose of the Job    

• Support the IT Compliance Manager in monitoring, measuring and reporting compliance with the Shoprite IT Department’s
• Internal Control Framework (Policies, Standards, Principles, Procedures and Guidelines).
• Provide oversight and support of Internal and External audits.
• Provide IT Compliance-related advisory services.
• Assist with identification of improvements to the Internal Control Framework.
• Draft and clear compliance reports to Internal and External stakeholders.

Job Objectives    
1. Internal Governance, Risk, Control and Compliance Framework Awareness

• While performing other compliance activities assist IT and Business stakeholders with their awareness and
• understanding of applicable IT policies, standards, and procedures to relevant stakeholders and users

2. Compliance Monitoring

• Monitor and evaluate the Implemented Controls as per the Governance: Internal Control Framework to assess the extent to which existing implemented controls are complied with, and effective and efficient in mitigating identified risk
• Monitor the implementation of further actions identified during compliance reviews
• Identify circumstances where compliance reviews identify risks which have not been recorded on the risk register
• Off the back of compliance reviews, identify stakeholder behaviours which are evidence of control non-compliances and/or contribute to control weaknesses or the circumvention of controls (including the root causes of such behaviours) or which provide evidence of the manifestation of risks in the environment with a view to strengthening controls and control compliance

3. Compliance Assessments (2nd line assurance)

• Plan, execute and report on systems and process assessments in line with regulatory requirements, applicable IT policies, standards, procedures and industry leading practices
• Review controls documentation for adequacy

4. External Assessments (3rd line and 4th line assurance)

• Monitor and report on internal and external audit findings and reports
• Ensure that risks identified during internal and external audits are logged in the risk register
• Ensure that risk owners implement remediation plans (in response to internal and external audit findings) and resolved audit findings

5. Reporting

• Draft and clear compliance reports to Internal and External stakeholders

6. Stakeholder engagement

• Engage with stakeholders and communicate the IT Compliance requirements and objectives

Qualifications    

• BSc / BCom/ BTech / BEng / Honours (with Computer Science / Information Systems as a major) or similar.

Experience    

• IT governance and management processes and risks
• IT compliance services as per the job description
• Experience in the development of IT Frameworks, policies, procedures and guidelines.
• Experience in leading matrix reports.
• Information Systems Risk and audit experience.

Knowledge and Skills    

• Knowledge and experience of Information Security practices
• Solid knowledge and experience of project management
• Understanding of operating systems, databases and transactional systems and connectivity

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Purpose of the Job    

• The Team Lead will be responsible for managing the Central Network Operations, implementing change management and ongoing maintenance of parts of the networking infrastructure for the WAN and LAN of the Companies global, geographically diverse network and site presence. An indepth understanding of high availability, disaster recovery, multisite architecture, data centre and distribution centre design, loadbalance and traffic management technology is necessary. The individual should be able to define strategy, system requirements and architecture by working with server, storage, network, database, application architecture and other teams as applicable. Handson experience in designing multisite architecture and large data centre solutions are preferred. Strong leadership and communication skills are essential. The role requires the ability to provide strategic and architectural guidelines as it relates to general networking.

Job Objectives    

•  Supervise and manage a team of skilled individuals who look after all central network services.
•  Responsible for periodically organizing and driving the evaluation of the architecture and the plan for future enhancements of the network central operations environment.
•  Responsible for overseeing the continuous review of outages, incidents, and procedures to increase performance, reliability and redundancy through automation and proactive measures, including reports and reporting tools for central network service performance.
•  Responsible for taking a lead role in overseeing active projects including but not limited to developing plans and schedules, interfacing with vendors, training personnel, the acquisition of hardware/software and team management.
•  Own and deliver large scale projects across multiple geographic regions.
•  Work closely with the various regional operations teams to ensure that the networking environment is actively monitored, and any issues are addressed as quickly as possible.
•  Assist in providing advance technical support and technical troubleshooting, including providing proper escalation to corporate personnel.
•  Assist with budget forecasting, financial forecasts relating to Central Operations. Manage Billings and invoices.
•  Stay current with innovative, work closely with Vendors to build technology refresh roadmaps to support client’s needs.

Qualifications    
Essential:

• Grade 12
• CCNP

Desirable:

• CCDP

Experience    
Essential:

• 10 year + overall experience

Knowledge and Skills    
Essential:

• Experience working with technical trends to assess the future direction of technology.

Desirable:

• Project Management skills

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Purpose of the Job    

• To work with the Integration Team in Functional & Non-Functional requirements, System Design, Development and configuration of integration services and components. As well as assisting in performing DevOps functions within Broadcom Layer7, IBM MQ, IBM Integration Broker and team utilities applications.

Job Objectives    
1. Perform day-to-day troubleshooting & support of integration systems:

• To act as 1st line support for Web Service & Data Flows Integrations
• To troubleshoot errors and investigate queries in the integration systems
• To manage & action assigned incidents and requests
• Capture & Review SOA governance information in an EA Repository
• Configure Broadcom Layer7

2. Development of integration requirements to support business and internal projects:

• Develop SQL queries, triggers & stored procedures
• Develop scripts on various operating systems
• Develop Java/JavaScript applications and libraries to be used by integrating clients.
• Design unit tests, testing and use of testing tools(JMeter, SOAPUI, Postman etc)
• Develop Broadcom Layer7 service policies and configurations
• Develop Message Flows e.g. for IBM Integration Bus Applications
• Develop cloud solutions & applications i.e. AWS, AZURE, Google

3. Troubleshooting and Identifying root cause:

• Work with network teams (internal and external) to troubleshoot and resolve firewall and connectivity issues.
• Work with the different system administration teams to resolve issues e.g. permissions, disk space, AD users and AD user groups.
• Assist internal business units and third parties with Integration problem resolutions.
• Investigate queries related to data movement (on Linux, Unix and Windows operating systems)
• Investigate queries related to service access
• Troubleshoot services exposed through Broadcom Layer7
• Escalate problems with Commercial Systems to the System Support for that System
• Investigate queries by writing SQL queries
• Investigates cloud infrastructure and application related issues

4. Configure integration data flows:

• To configure data flows in the Integration Web Interface
• To setup user accounts and permissions for the Integration Web Interface

5.Collaborate with the Integration Support team to smoothly transition new flows and configurations into relevant environments for deployments:

• To successfully configure and/or generate changes for the DEV, QA,PRE_PROD & PROD environments

6. Improvement of systems and processes:

• Develop processes to improve productivity
• Solve recurring problems by improving solutions & automation

7. Transition basic day-to-day administration and support tasks:

• To manage & action assigned Remedy incidents and requests
• Support clients and 3rd party integrations

8. Mentoring junior developers

• To assist in the mentoring of the junior developers in the team
• Code reviews and guidance on best practices

9. Publishing documentation

• Assist in defining and publishing standards
• General documentation (knowledge sharing, tips, best practices)

Qualifications    

• Matric / Grade 12
• IT-related tertiary qualification

Experience    

• Minimum 5 years of SQL competency writing queries and developing stored procedures
• Minimum 5 years (SOAP, REST, JSON, XML, ODATA, OAUTH, WADL, WSDL)
• Minimum 5 years Java EE
• Minimum 5 years Web Development, Performed support function and Software Design Patterns
• Minimum 5 years Software development (Java, C#/.NET, SDLC etc.)
• Minimum 3 years Cyber Security and Secure
• SDLC(OWASP, NIST, CIS, PCI DSS)

Knowledge and Skills    

• Software Development
• Service Oriented Architecture
• Production Systems Support(DevOps)
• Enterprise Integration
• Cloud Operations

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Purpose of the Job    

• The Development Practice Lead is the main steward and thought leader of Shoprite’s solution delivery practices. The SDLC Practice Lead must envision, develop, and lead the adoption of modern software engineering development practices (e.g. Agile, SAFe, etc.) at the speed of business innovation and change. Extensive expertise in Agile transformation, Agile software delivery, a track record of leading the successful adoption of new software engineering practices in an organisation, and deep technical knowledge of defining and configuring DevOps toolchains is required.

Job Objectives    
1. Lead the definition and continuous improvement of solution delivery methodologies, standards and tooling from ideation through to production:

• Lead the definition and implementation of a modern solution delivery strategy.
• Keep abreast of new and evolving solution delivery frameworks, methods and strategies and evaluate international SDLC best practice processes on a regular basis for adoption.
• Define the SDLC frameworks and methodologies such as Waterfall, Agile, Product management, SAFe, DevOps, etc. required to enable multi-modal software delivery and develop agile software development process all the way from ideation through to production.
• Define standards and guidelines with templates for SDLC artifacts in alignment with upstream and downstream disciplines.
• Define the required SDLC environment standards (e.g. Dev, QA, Sandbox, Prod, etc.)
• required per solution type (custom, Package, etc).
• Be accountable for effective communication between discipline structures and delivery structures

2. Drive the adoption of the new ways of working including SDLC standards, processes and tools with both IT and Business stakeholders:

• Providing thought leadership to senior executives on new development methodologies.
• Identify individuals and forums that will constantly communicate the defined and SDLCmethodologies to all stakeholders and drive adoption
• Influence and steer teams to adopt the new ways of working.
• Providing expert coaching in Agile practices (i.e. Lean, Scrum, Kanban, SAFe).
• Create a single source of truth to provide transparency, and measure progress.
• Implement tools and processes that enable adoption of new practices and rapidly deliver on outcomes.
• Identify individuals and forums that will conduct quality reviews to ensure adequate adoption of defined SDLC methodologies.
• Collaborate with stakeholders to ensure quality reviews are scheduled and executed in line with agreed processes and deliverables.
• Identify adoption issues and escalate to governance team where necessary
• Produce review reports where required.
• Provide oversight and guidance to artifacts consumers to ensure high-quality solutions are created that conforms to the set standards.
• 3. Manage the end-to-end integrated Devop toolchain and the associated portfolio of SDLC solutions required to enable the defined SDLC methodologies and to facilitate the automation of SDLC processes (JIRA, ARIS, Sparx, Swagger, Bitbucket, QC, Jenkins, etc.):
• Define a DevOps strategy for Shoprite.
• Work closely with a variety of internal stakeholders to ensure the execution of the DevOps strategy.
• Design, develop and implement a DevOps capabilities by overseeing the design, development, and implementation of processes, tools, data and people required for a DevOps capability.
• Oversee the lifecycle of the DevOps product portfolio

4. Build and mentor teams of SDLC tooling specialists to effectively build, manage, and use the
SDLC tool chains:

• Be the primary contact and point of escalation for SDLC stakeholders and collaboration with other Practice Leads to ensure that cross-discipline ways of work are cohesive.
• Drive a culture of technical curiosity, sound SDLC fundamentals, and agility.
• Establish Communities of Practice and as required for effective SDLC practices and ensure CoPs operate effectively with sustained participation.
• Facilitate knowledge sharing between and across the various discipline streams to nurture best practice and help us get to the next level of SDLC excellence.
• Identify all the skills required to manage the SDLC tools and help to create Job Descriptions for each role.
• Identify all the roles required to effectively create and manage the required SDLC framework and tooling.
• Define KPAs and KPI for SDLC Specialists.
• Mentor and coach SDLC Specialists in their practice, helping them grow in expertise and experience new areas.
• Identify skills gaps and training needs and manage the development of SDLC Specialists to ensure the availability of quality resources.
• Identify training courses to enable adoption of SDLC tools, identify appropriate training providers and negotiate pricing for training.
• Create appropriate learning opportunities to develop talent.
• Ensure recruitment of appropriately skilled staff to implement and support SDLC tools.
• Create recruitment strategies that include identifying recruitment partners and/or consulting companies to ensure we are able to provide appropriately skilled SDLC tool administrators.
• Conduct performance reviews

Qualifications    

• Bachelor's degree in Computer Science, MIS, or related; a combination of relevant education and experience will be considered

Experience    

• 10+ years Working experience within the IT industry
• 5+ years Extensive working experience With SDLC Tools
• 5+ years Experience with Atlassian Stack (Jira, Jenkins, Portfolio)
• 3+ years Experience in Identification and formulation of Standard, Artifacts, and Processes
• 5+ years Demonstrated expertise in a variety of application development methodologies and practices from Agile, Waterfall and especially SAFe.
• 5+ years Experience with all aspects of IT projects from business analysis, architectures, system analysis, and design through development, testing, implementation, and production (SDLC) and how DevOps interact with this in both Mode 1 and mode 2 projects.
• 2-3 years Project management experience of mid-sized projects.

Knowledge and Skills    

• Strong analytical, problem-solving and logical skills with attention to detail
• Strong expertise in software development, software testing methodologies, release management and operations processes and standards
• Experience with automated deployment, Continuous Integration, Continuous Delivery and release management and monitoring tools
• Excellent team-working, interpersonal skills
• Delivery of compelling presentations to all levels of stakeholders and excellent communication and relationship-building skills
• Develop proposals and excellent written communication & presentation skills
• Excellent organization and facilitation skills
• Strong conflict management skills

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Purpose of the Job    

• The purpose of the special operational assignments Project Officer role is to provide operational project services to various teams across the supermarket brands. This position supports the leadership team with coordinating activities to gather information, evaluate options and recommend solutions to operational challenges. The role also coordinates projects, conducts research and analysis and prepares reports or communications. Other areas of focus may include driving the identification and implementation of process improvements, policies, and procedures, managing relationships with various teams, and serving in an advisory capacity to leadership or other stakeholders.

Job Objectives    

• Service excellence
• Respond to requests for immediate input and feedback as required - not all aspects of this role require a ‘project’ approach, discern the nature of request and respond accordingly within the expected timeframe.
• Take briefs and requests from senior leadership at short notice and respond by preparing a high level problem statement, provisional action plan, stakeholder list and anticipated timeline.
• Together with other stakeholders, design, define, develop and deliver a ‘fix’ plan identifying the connections, opportunities or specific aspects that require remedial action or improvement.

Operational project delivery

• As relevant, translate operational ad hoc requests into workable short and long term ‘project’ approaches and outputs to frame the problem statement, identified activities, roles and responsibilities, timeline and primary milestones.
• Create project status reports and ongoing status updates to senior stakeholders.
• Take ownership of all ‘project’ documents and engagements ensuring that discussions points and stakeholder inputs are captured and incorporated into decision making.
• Coordinating, assigning and driving project team activities to ensure project objectives are met.
• Working with stakeholders, define the scope and plans for future project phases and work streams - particularly in more complex or longer range ‘fix’ plan scenarios where budgets and other resources will need to be planned and mobilised in advance.
• Ensuring all project and related support deliverables are achieved in line with time, cost and quality criteria.
• Ensure that all stakeholders are fully engaged, consulted and informed as required.

Recommendations, reporting and insights

• As far as possible and appropriate, support feedback, input, insights and recommendations with data.
• Work with varied data and ensure readiness of the integrity of data to support accurate reporting assumptions, forecasts and trend analysis.
• Use data to create and support feasibility models - forecasts, ROI and break even analysis scenarios etc.
• Transform data into insights that drive business and customer value using data analytics, data visualisation and data modeling techniques and technologies.
• Turn data into critical information and knowledge that can be used to make sound business decisions.
• Analyse business scenarios, problems and issues using data from internal and external sources to provide insight to decision-makers, provide scenarios and make recommendations where appropriate.
• Identify and interpret trends and patterns in datasets to locate influences.
• Construct forecasts and recommendations based on business data and market knowledge.
• Create specifications for reports and analysis based on business needs.
• Provide input for cross-functional teams to address issues through data and reports.
• Produce datasets and reports for analysis using system reporting tools. Data: Internal operations-focused and/or external customer-focused, working in conjunction with other stakeholders.
• With reference to data analysis and insights, provide commentary for standing reports and dashboards as required, on time against daily, weekly, monthly and annual deadlines.
• Continuously create efficiencies by making use of technologies and automation tools to drive quality, accuracy and timing of information and insights to relevant stakeholders.

Collaboration

• Identify connections between various areas and leverage functional capabilities to inform and improve processes cross-functionally for improved delivery to our customers.
• Where possible, create efficiencies across the business by identifying cross-functional impacts and handover points that could potentially be consolidated or simplified.
• Drive collective ‘future-fit thinking’ into all activities and recommendations ensuring alignment with strategic imperatives and potential technological or automation opportunities that drive value and efficiencies.

Qualifications    

• Degree in Finance, Business Sciences, Information Technology or equivalent

Experience    

• +1 year experience in an operational project, finance or data analyst capacity within the FMCG, retail sector or similar role

Knowledge and Skills    
Essential:

• Strong analytical knowledge, including experience working with analytical models, with a demonstrated ability to extract appropriate data to convey complex information and financial analysis through the use of supporting tables, graphs and other visual representations.
• Resilient, able to work in a fast-paced environment with a proven track record to lead multiple contending tasks and demands with a service orientated and ‘fixer’ mentality.
• Ability to travel at short notice per operational requirements.
• Exposure to both RSA and Non-RSA operations on the African continent - (highly beneficial).