Latest Openings at Hollard Insurance

Role Objectives:

The Learning Consultant is responsible for the development, coordination and administration of a range of learning and development interventions for Hollard employees, as well as contributing to the development and maintenance of robust learning and development systems and processes.  The Learning Consultant will also be responsible for ensuring the delivery of relevant learning programmes, leveraging technology platforms and solutions.

Key Responsibilities:

• Learning strategy development and implementation: Conduct business-wide training needs assessment and identify skills or knowledge gaps. Contribute to the development of the Learning and Development strategy and ensure effective and efficient implementation.
• Management of the general and technical training offering: dependent on the portfolio of the Learning Consultant, ensure the effective and efficient delivery of:
• Product, systems and general training for new recruits and existing employees
• Study Assistance: Oversee the bursary administration process (incl. payments, results monitoring and work back periods)
• Learnerships: Overseeing the learning programme for learners through to graduation and placement stage, including the selection and management of service providers and effective management of the relationships with SETAs. 
• Leadership Development: Management of all programmes and initiatives relating to management and leadership development, including internal and external development programmes and coaching and mentoring initiatives.
• Manage legislative compliance: Ensure compliance with all relevant legislation, including WSP/ATR compliance and accurate submission.
• Learning and development administration: Co-ordinate all administrative duties relating to Learning and Development, including accurate record keeping and formulation of required reports.   Leverage utilization of technology to assist in this process, as far as possible.
• Build Learning Capability: develop the learning maturity and capability of the Hollard business through any additional opportunities available to you

Required Knowledge and Experience    

• At least 3 – 5 years’ experience in Learning and Development, preferably in a similar role
• Extensive knowledge of instructional design theory and implementation as well as e-learning platforms
• Hands-on experience coordinating multiple training events in a corporate setting
• Proven experience to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 of 1997), NQF Act and Skills Development Act 

Skills

• Communication (written and verbal)
• Problem solving
• Report writing
• Computer Literacy (MS Office)
• Planning and organising
• Intermediate: Excel & Word

Personality Traits

• Self-Management
• Deadline driven
• Problem Analysis and Solving
• Effective Communication
• Responsible
• Flexibility
• Attention to accuracy and detail
• Integrity
• Able to use initiative and think through problems
• Team player
• Ability to prioritise and multitask
• Organising and planning

Educational Requirements    

• Relevant tertiary qualification in Education Training and Development Practises (ETDP)

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Role Objectives:

The Team Leader is responsible for running the daily operations management of the team, as well as providing the vision and team objectives to all members. They need to create an environment of trust, open communication, creative thinking and drive high performance.

Key Responsibilities:

• Monitor the assessment allocations for internal and external assessors done by coordinators and have a follow up process in place with the assessors in terms of acceptance and acknowledgement.
• Ensure strict adherence to Service Level Agreements (SLA’s) with respect to Turn Around Times (TAT) of capturing assessing reports and quality of 1st assessments done.
• Continuously liaise with intermediaries and internal customers to assist solving and or quantifying the loss.
• Ensure fairness and diplomatic communication between the Assessing Department, customers and the various account managers.
• Ensure application of business rules and standard operating procedures are being adhered to.
• Continuous feedback to management with regards to any deviation on process and implement streamlined process where needed to ensure cost effectiveness.
• Monthly progress report of coordinators to Management and ensure quality and feedback on the monthly audits as well.
• Ensure to be kept up to date in terms of industry norm and business skills to ensure growth for the environment.
• Provide technical assistance to assessors, clients and claims staff with regards to claims, repairs and client queries
• Ensure that all assessing matters are handled within agreed SLA’s by partnering with line leaders and employees
• Ensure regular audits conducted within the team, test for accuracy and whether policies and procedures have been followed.
• Ad hoc projects

Required Knowledge and Experience    

• At least 5 years short term insurance industry and product knowledge
• 2 Years knowledge and experience in a assessing role
• At least 3 years experience in a managerial role
• Panel beating and/or mechanical repair and/or spray painting

Educational Requirements    

• Grade 12/matric
• NQF Level 5 Insurance qualification advantageous
• Relevant tertiary qualification

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Role Objectives:

Responsible Provide an efficient credit control service within the prescribed period and within the set standards required by the company thus contributing to the productivity of Hollard Insure Finance and the Construction & Engineering book. National credit Control. Manage Exceptions from the automated Bordereaux upload

Key Responsibilities:

• To reconcile and allocate all premiums received from intermediaries/brokers within the prescribed period.
• Dispatch of agent premium/commission statements and EFT advices within 24 hours of receipt.
• Credit Control and reconciliation, management of unpaid debit orders & unallocated cash
• Assist National credit control manager with monthly reports and consolidate national credit control reports
• Age Analysis,
• Bank recons
• Required Knowledge and Experience    
• At least 3 – 5 years’ insurance credit control experience
• Commercial claims and Underwriting Administration experience advantageous.
• Good knowledge of commercial short term insurance.
• Sound credit control & Basic bookkeeping knowledge
• Insurance terminology, Legal knowledge (Section 45, insurance act)
• Underwriting procedure (ability to interpret policy wording)
• Basic digital literacy and mind-set
• Continuous learning & change agility

Educational Requirements    

• Matric
• Insurance / Credit Control qualification