Latest Openings at MTN

Core purpose of the Job
To create content that shares MTN’s story and vision, promotes our evolving brand among employees and other internal stakeholders, and makes an impact across employee communication and engagement platforms, with emphasis on digital channels. Engagement & Internal Communication is a key function in MTN Group HR, accountable for global internal communications in the organisation and responsible for successful delivery of employee engagement initiatives in Manco South Africa.

As a team member in the function, the Consultant: Engagement and Internal Digital Content is responsible for delivery and support of:

• Global Internal Communication and branding framework, toolkits, and enablers
• Delivering employee engagement agenda for Manco
• Delivering digital content for internal platforms

The Consultant:  Engagement and Internal Digital Content reports to the SM: Engagement and Internal Communications. The position interfaces with the Opco community, Regional Talent Partners, Manco Business Talent Partners, Global Employee Experience function and other Global HR expertise verticals, Manco departments, as well as business and HR leadership
The Consultant: Engagement and Internal Digital Content will be accountable for achieving the following objectives:

Strategy Development and Implementation

• Assist in the creation of the functional strategy in line with the overarching business goals
• Provide input into the effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Assist in regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Governance

Strategic Meetings

• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Provide input into all projects initiated (internal or global)
• Provide input into establishing objectives, targets and budgets for the Engagement & Internal Comms. function as applicable

Performance

• Ensure execution in alignment with divisional strategy
• Provide input into SLA approval and exception performance review

Reporting

• Report on a periodic basis to reporting manager relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary

Budgets

• Assist in managing functional budgets in line with overall budget and business objectives
• Assist in managing project initiative budgets in line with business objectives

Operational Delivery

Support Delivery Management

• Identify high impact technologies, platforms, and channels to support internal communications, with the objective of improving reach, influence, and acceptance of their respective work products
• Evaluate the various policies and initiatives across the Group and Opcos to ensure alignment with MTN’s global internal communication and branding philosophy

Job Requirements
Education:

• Minimum of 3-year tertiary degree / diploma (specialisation in Communication/Commerce/Journalism or Marketing)
• Relevant certification / accreditation / membership with professional body for design and branding, journalism, digital marketing, communication, etc. (advantageous).

Experience:

• Minimum 5 years’ work experience as a content manager in communication/marketing, digital media environment
• Work experience across diverse cultures and geographies advantageous
• Experience working in a small to medium organisation
• Telecommunications, digital services, or technology industry experience
• Project management experience

Competencies:

Knowledge:

• Project Management
• Engagement Programme Design
• Editorial and Content Writing
• Design management
• Digital Media Platforms
• Global Working and Collaboration
• Organisational considerations
• Data analysis (advantageous)
• Working knowledge of CMS and CRM platforms
• Dealing with ambiguity and complexity
• Conflict Management
• Risk Management
• Knowledge of SEO and web traffic metrics
• Familiarity with social media platforms and metrics
• Excellent writing and verbal skills in English
• Attention to detail

Skills

• Conceptual Thinking
• Problem Solving
• Improvement Driver
• Culture and Change Champion
• Relationship Manager
• Results Achiever
• Operationally Astute
• Information Processing

Behavioural Qualities

• Accountable
• Adaptable

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Core purpose of the Job

The Group Finance & Risk Business Talent Partner sub-function is one of the five business talent verticals.
The Talent and Learning Partner –  Group Finance & Risk  is responsible for the customization, delivery and continuous improvement of Learning, Development and Talent solutions to meet corporate strategic plans for the function, for the following group functions:

• Group Finance
• Group Mergers & Acquisitions
• Group Risk & Compliance
• Group Internal Audit

The Talent and Learning Partner  will deliver within the following broad work areas:

• Learning & Development
• Leadership & Career
• Talent Management

Key Deliverables

• The Talent and Learning Partner –  Group Finance & Risk  will be accountable to achieve the following objectives:

Governance

Strategic Meetings

• Provide input in strategic meetings when required
• Provide inputs into the enterprise wide transformation initiatives when required
• Provide inputs into the risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Provide input into all projects initiated (internal or global)
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

• Ensure execution in alignment with divisional strategy
• Provide input into SLA approval and exception performance review

Reporting

• Report on a periodic basis to reporting manager relating to progress made within the sub-function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary

Operational Delivery

Learning and Development

• Support in managing business learning, development and skills transfer strategy, budget, plan, delivery and control for the Group Finance & Risk functions
• Support localization of the Global Learning framework, models and impact metrics within the Group Finance & Risk functions
• Support and advise in the set-up and operational management of the Business Learning Academies within the Group Finance & Risk functions
• Maintain and manage the learning and development plan, program and calendars for Group Finance & Risk functions
• Manage the design and delivery of business learning content, courses, catalogues, channels and skill transfer methods for the Group Finance & Risk functions
• Periodically research, identify and recommend function specific business learning and development needs. Advise the function on integrated talent and learning solutions and practices
• Analyse and present perspectives on the business impact of different learning strategies and solutions by assessing the trade-offs between business needs, functional requirements and costs

Job Requirements
Education:

• Minimum of 3 year tertiary degree / diploma (Human Resource/ETDP/ Behavioural Sciences/ Business Studies / Management and/or Equivalent)
• Relevant certification / accreditation / membership with professional bodies in the area of Business Learning Management, Skills Upgradation/Re-skilling, Talent Management etc. (advantageous)

Experience:

• Minimum of 5 years’ experience in working in the HR domain in telecommunication environment with specific focus on talent acquisition, talent management, learning and development, employee experience etc.)
• Demonstrated experience partnering with clients on solving business/operational issues through the application of progressive people systems (Human Resources) practices.
• Project management experience
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization
• HR polices and processes
• Telecom skills and competency requirements
• Learning and Development
• Learning Needs Analysis
• Business Talent Management and Development
• Leadership and Succession Management

Skills

• Strong consultative skills (influencing, assessment, facilitation, expectation setting, relationship building)
• Agile Learning Management
• Excellent verbal and communication skills
• Demonstrated time management and priority setting skills
• Possesses flexibility to work in a fast paced, dynamic environment
• Project management and Change management skills
• Reporting & Presentation Skills
• Negotiation skills

Behavioural

• Accountable
• Adaptable
• Confidence
• Agile
• Culturally aware
• Gets work done
• Innovation
• Inquisitive

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Core purpose of the Job
Global People Performance is a sub-function within the Global Organization, Strategy and Performance function at MTN Group HR. The Consultant, Global People Performance is responsible for the design, development and implementation of the Global Performance Management methodology and framework in order to increase and recognise individual, team and enterprise productivity and effectiveness.

The Consultant, Global People Performance reports to the SM: Global People Performance. The position will interface with Business Talent Partners (OD & Performance), Business Teams, Regional Talent Partners, Global Learning Innovation and Global Rewards function

Key Performance Areas:
Strategy Development and Implementation

• Assist in the creation of the sub-divisional strategy in line with the overarching business goals
• Input into the effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps

Governance

Strategic Meetings

• Provide input in strategic meetings when required
• Provide input to enterprise wide transformation initiatives when required
• Provide input to and ensure adequate risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Functional Tactical

• Provide input into all projects initiated (internal or global)
• Provide input into establishing objectives, targets and budgets for the Global People Performance as applicable
• Identify and document key risks, issues and dependencies and set mitigation actions
• Ensure adherence to budgets
• Manage strategic/ service delivery partnerships
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

• Ensure execution in alignment with the functional strategy
• Provide input into the SLA approval and exception performance review

Reporting

• Report on a periodic basis to the SM: Global People Performance relating to progress made within the function and in accordance with the measurement metrics set by the organization
• Report on Exco KPI progress periodically and manage Exco evidence requirements and collection
• Report on an ad hoc basis on specific projects, as required

Budgets

• Report on a periodic basis to reporting manager relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary
• Assist in periodic review of relevant functional reports from the Opco
• Assist in preparation of management information reporting

Operational Delivery

• Support Delivery Management

Requirements
Education:

• Minimum of 3 year tertiary degree / diploma (Commerce / Human Resources / Business Studies /Management and/or Equivalent)
• Relevant certification / accreditation / membership with professional bodies in the area of human capital productivity, performance management, etc. (advantageous)

Experience:

• Minimum of 5 years’ experience in working in the HR domain in telecommunication environment with specific focus on performance management / Business KPU formulation etc.
• Financial / Numeracy experience
• Experience in ERP (Oracle preferred)
• Project management experience
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization

Functional Knowledge:

• Performance management ( Frameworks, policy & process)
• Telecom Business Operating Models
• Telecom KPI design and measurements
• KPI / KRA methodology
• Corporate performance management principles

Skills:

• Communication
• People management
• Decision making
• Digital mind-set
• Reporting
• Presentations
• Data interpretation
• Negotiation
• Numeracy
• Analytical
• Conflict Management
• Advance Power Point and Excel Skills

Behavioural Qualities:

• Accountable
• Adaptable
• Agile
• Communication
• Culturally aware
• Get it done
• Innovative
• Inquisitive

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Mission/ Core purpose of the Job

The Senior Manager: Revenue Assurance (RA) is responsible for the oversight and management of RA governance, process, and controls. Key Responsibilities include:

• Lead the RAFM Controls & Process development & implementation
• Lead and oversee RAFM Measurement & Reporting
• Lead & deliver the operations strategy for Revenue Assurance
• Design and implement the operations infrastructure for the performance of Revenue Assurance controls
• Manage the performance of the control environment in an effective and efficient manner
• Own and manage the incident management process relating to revenue and cost-impacting issues
• Ensure alignment with MTN Group RAFM (Manco) team where applicable and leverage best practices

Ownership and accountability for RA processes used to deliver services to Group and OPCO Finco business and customers.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 

Strategy Development and Implementation

• Lead the creation of the sub-functional strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Oversee regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Operational Delivery

• Evaluate environmental variables and business market conditions to ensure best and cutting-edge practices are in place that align to the business needs and strategies
• Ensure that appropriate support and coordination is provided to the Opco RAFM teams
• Collaborate with Opcos to develop and implement an integrated RA strategy
• Ensure alignment of processes and activities, ensure Opco and external compliance and optimisation of the delivery of catalogue services
• Define the RA governance framework in collaboration with other Finance teams
• Responsible for the design, implementation and maintenance process to update and continuously improve RA policies and processes

Measurement & Reporting

• Ensure consistency and the sharing of best practices across Opcos in RA programs through governance mechanisms and the support of Opco(s) program implementation
• Review and oversee development of RA Frameworks that include:
• Revenue Assurance and Fraud Management Risk and Control Matrix
• Revenue Assurance and Fraud Management Balanced Scorecard
• Revenue Assurance and Fraud Management Leakage and Benefits model
• Revenue Assurance and Fraud Management Maturity Model
• Drive adoption of Revenue Assurance and Fraud Management Measurement Framework
• Define and approve Setting timetable for RAFM measurement submissions within MTN Group, considering internal resourcing availability, group reporting requirements, data and system constraints

Process & Controls

• Drive Improvement in risk coverage by designing and recommending new/improved profitability through the reduction of revenue leakage by strengthening the primary and secondary controls environment to more effectively manage inherent and residual risk
• Ensure Alignment with Risk & Compliance & Fraud management teams to ensure platforms and technologies have the primary controls in place with secondary controls enabled to through effective technology solutions
• Facilitate the continuous improvement of controls, the identification of improvement opportunities, including strengths, weaknesses, opportunities and threats, and ensure that these are appropriately documented, tracked and implemented through the appropriate channels
• Provide overall governance and oversight of control operations ensuring that controls are operated to agreed schedules and services levels, and within agreed tolerances and targets, and appropriately documented when this is not done

Operations Oversight

• Actively manage Opco performance against targets, including activities that will support improving performance, identifying and prioritising opportunities for improvement
• Support to define the Portfolio of RAFM Services to offered
• Provide inputs to the design of a new or changed RAFM service for introduction into the live environment with an emphasis on producing designs, plans, processes, polices and standards
• Continually align and re-align RAFM services to the changing business needs by identifying and implementing improvements to RAFM services that support business processes, ensuring that activities are identified and implemented to improve service quality and efficiency and effectiveness of RAFM Service Management processes.

Governance

• Operational, Tactical and Strategic Meetings
• Participate in strategic meetings, ensure relevant participation, and provide guidance and input in the various discussions. Solicit feedback and input from opco Finco.
• Drive adequate risk mitigation and controls and elicit inputs from relevant parties
• Request relevant budget for internal projects
• Prepare proposal on change initiatives, policies, and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Tactical

• Craft all projects initiated (internal or global)
• Review and finalise objectives, targets, and budgets for the function as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Develop and manage budgets
• Sign-off / make decisions regarding tactical changes

Performance

• Monitor performance and alignment with Revenue Assurance strategy
• Ensure alignment between other functions within Group Finco teams

Reporting

• Report monthly to the CFO relating to progress made in accordance with agreed roadmap from both project, implementation, and performances perspectives
• Report on an ad-hoc basis on specific management requirements as and when necessary
• Managerial/Supervisory Responsibility
• Continually develop a culture of strong collaboration and effective team working
• Provide guidance and leadership ensuring future focus and current efficiency
• Coach and mentor direct reports to ensure staff motivation is high
• Ensure adequate succession planning & that succession plans are achieved
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Ensure the effective management of diversity among personnel in the division
• Identify staff training and development needs and implement necessary actions
• Manage team (including recruitment, on boarding, attrition)
• Recruit and build a world class Revenue Assurance team
• Set goals and objectives for direct reports, monitor progress, and maintain motivation
• Set up appropriate structure to meet departmental management objectives

Job Requirements (Education, Experience and Competencies) 

Education:

• Minimum of 4 year tertiary degree (Information Technology, Management, Marketing, Bachelors of science, Engineering or related field)
• MBA or Masters (advantageous)

Experience:

• Minimum 7 years’ experience in Revenue Assurance preferably within the Fintech/Financial Services sectors
• 3 – 5 years of relevant working managerial experience in RAFM
• Experience in a similar leadership role with a large, global, multi-site organisation
• Experience in the service management of RAFM operations, including control & process design, measurement, reporting and improvements
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous

Competencies:

Functional Knowledge:

• Identifying areas of improvement in company revenues and margins.
• Fraud framework, prevention, and management
• Assurance frameworks and policies (Revenue, product, customer)
• Auditing
• Business Performance Management
• Business Risk Management
• Data Management
• Process & Control Design
• Business Process Design

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Project Management
• People Management
• Executive Presentation

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware
• Emotional Maturity

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Mission/ Core purpose of the Job

The Senior Manager: Tax Compliance and Reporting is responsible to ensure optimal tax benefits for the Finco Group by applying sound tax management planning and principles within global and national legislative guidelines. This role inputs to the Tax Strategy, Implementation, Compliance, and Optimisation with Finco and its Subsidiaries.

Key responsibilities include:

• Ensure tax compliance framework is localized to the Opcos and ensure reporting alignment across the Group and Opcos
• Responsible for Group Tax internal controls and Audits, which include internal and external tax review, statutory audits
• Responsible for Group Tax Governance, Risk Management, ETR Monitoring and Reporting for internal, external and transparency requirements
• Tax Operations and Compliance activities including Filing, Payment, Return and Query Handling
• Manage all tax compliance for Group Finco in addition to providing key inputs to the GM: Tax

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 

Strategy Development and Implementation

• Contribute and provide inputs to the functional strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Oversee regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Operational Delivery

Tax Reporting

• Liaise with other Group Finco Finance teams CoEs (FP&A, Finance Operations and Technical Accounting etc. ) to ensure group Finco tax dependent processes are appropriately executed and reported.
• Prepare the Group effective tax rate reconciliation report, as per prescribed periodicity, and provide justification for variances, to the GM:Tax and Group Finco CFO for monthly Exco meetings (And to the Group Audit Committee on a quarterly basis)
• Report on a monthly / periodic basis to the relevant stakeholders relating to progress, in accordance with the measurement metrics set by the organisation
• Provide adhoc reports, dashboards and give presentations to EXCO, as and when required
• Respond to GM: Tax / Group Finco CFO / stakeholders queries regarding Group income tax expense, Group effective tax rate movements and any other tax related queries.
• Prepare the Group tax reporting note as part of report for Group Investor Relations
• Prepare respective tax reports, positions, notes and disclosures as they pertain to Group Financial Statements, Group Integrated Reports, ESG Transparency Reports and External Reporting mandates

Tax Risk, Compliance and Audit Management

• Manage the tax risk & compliance framework, effective management and reporting
• Monitor processes to identify risk areas that may lead to penalties
• Maintain, update, cascade and monitor the Group Tax Framework in accordance to the market and regulatory conditions, business and operating landscape
• Closely collaborate with Group Internal Audit during the Group and Opco Tax Risk Management audits to monitor compliance with the tax risk management strategies, policies and frameworks
• Responsible for collating and preparation of a consolidated register of group-wide tax risk register on a quarterly basis for presentation at Group Audit Committee meetings and responding to any queries on the tax exposures and mitigation strategies
• Prepare, analyze and present group tax risk position and exposures to respective Group Functions and Committees on quarterly basis
• Single point of contact to coordinate, prepare and manage External Group Tax audits matters (which includes statutory audits, tax audits, regulatory audits)
• Responsible for query resolutions as they pertain to Group tax audits, including representation on tax risk and audit matters to the Audit Committee, including attendance at statutory audit meetings
• Engage and collaborate with Group Internal Audit on Tax Risk Management audit planning and execution. Review and report on Group IA progress/findings at the Group Audit Committee meetings

Tax Operations

• Oversee tax operations and administration activities, including but not limited to, tax filing, remittances, refunds and submissions as per government regulations/authority guidance
• Oversee and ensure (through Manager: Tax Payments & Returns – Operations) timely execution of critical tax operations, including:
• Tax filings and related reconciliations
• Compliance to periodic submissions and filings as predicated by the respective Government authorities and regulators.
• Tax payments and refund submissions and receipts
• Oversee activities of the HQ Accounting Administrator to ensure downstream processing/accounting for taxes are appropriately executed
• Provide inputs on revision to tax rules/guidance to the respective business owners to ensure transactional tax treatments are applied uniformly and in compliance to regulations

Governance

• Operational, Tactical and Strategic Meetings
• Participate in strategic meetings, ensure relevant participation, and provide guidance and input in the various discussions. Solicit feedback and input from opco Finco.
• Drive adequate risk mitigation and controls and elicit inputs from relevant parties
• Request relevant budget for internal projects
• Prepare proposal on change initiatives, policies, and procedures

• Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Tactical

• Craft all projects initiated (internal or global)
• Review key risks, issues and dependencies and set mitigation actions
• Develop and manage budgets
• Facilitate sign-off / make decisions regarding tactical changes

Performance

• Monitor performance and alignment with Tax strategy
• Ensure alignment between other functions within Group Finco teams

• Reporting

• Report monthly to the Finance Executive and/or Finance Exco relating to progress made in accordance with the delivery of Tax product roadmap from both project, implementation, and performances perspectives
• Report on an ad-hoc basis on specific management requirements as and when necessary
• Managerial/Supervisory Responsibility
• Continually develop a culture of strong collaboration and effective team working
• Provide guidance and leadership ensuring future focus and current efficiency
• Coach and mentor direct reports to ensure staff motivation is high
• Ensure adequate succession planning & that succession plans are achieved
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Ensure the effective management of diversity among personnel in the division
• Identify staff training and development needs and implement necessary actions
• Manage team (including recruitment, on boarding, attrition)
• Recruit and build a world class Tax Compliance and Reporting team
• Set goals and objectives for direct reports, monitor progress, and maintain motivation
• Set up appropriate structure to meet departmental management objectives

Job Requirements (Education, Experience and Competencies) 

Education:

• Chartered Accountant (SA), Chartered Institute of Management Accountants or equivalent
• Bachelor’s degree in Finance and / or equivalent Post graduate degree in Finance, Tax and/or equivalent professional qualification (preferred)

Experience:

• 8 – 10 years of relevant post qualification experience in Fintech / Financial Services sectors
• 3 – 5 years of relevant working managerial experience in tax domain
• Technical Experience in Tac compliance, Reporting Corporate Taxation, Litigations, Disputes and Negotiations
• Tax operations experience especially in a multi-country operations environment
• Entrepreneurial spirit, self-driven and ability to motivate others
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous

Competencies:

Functional Knowledge:

• Tax Operations
• Tax Reporting
• Tax risk management
• Tax Audit and Compliance
• Withholding Tax
• Corporate Tax
• Tax Disputes, Litigations, Controversy and Negotiations
• Tax leading practices and trends
• GAAP (Generally Accepted Accounting Principles)
• IFRS (International Financial Reporting Standards)
• Stakeholder management
• Project management

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Project Management
• People Management
• Executive Presentation

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware
• Emotional Maturity
• Innovation
• Integrity
• Leadership
• Team Player