Latest Vacancies at De Beers Group

Job Description:

The Contact Centre Administrator responsible for handling and logging of all first line customer and stakeholder enquiries that pertain to Employee Services within De Beers and Anglo-American Group of companies.

More of your responsibilities will include:

• Accurately assess customer needs and affectively address these in a professional manner
• Interact with customers and service providers, including suppliers where applicable
• Respond to enquiries and queries (prioritizing as appropriate), investigate problems, and develop remedial plans to resolve problems within acceptable time parameters (as per Service Level Agreement)
• Escalate incidents and problems as appropriate to enhance timeous resolution.
• Provide first line problem resolution service for EMEA Employee Services supported business units
• Appropriately assign case files to payroll Tier 2 for resolution where applicable.
•  Develop a strong working relationship with the processing center to facilitate efficient query resolution and ensure effective management of workflow.
•  Follow up with customers, providing feedback, guidance and information to clients and service providers
• Record all interactions with customers on the approved system
•  Assist customers in the utilization of self-service (where applicable)

Qualifications:

• National Higher Diploma or relevant degree would be an advantage

Knowledge and Skills

• 1 – 2 years’ experience in an inbound Contact Centre
• Customer centric individual
• Understanding of SAP payroll Systems
• Experience in dealing with employees' pay slip queries.
• People services Knowledge/exposure
• Inbound Contact Centre Proficiency
• Business and Process Knowledge
• Contact Centre Operational Skills

go to method of application »

Job Description:

The successful candidate will be required to:

• Supervises and assists with coordination of engineering activities safely, efficiently and cost effectively to meet short term production objectives.
• Manages resources to deliver maintenance and operational targets.
• Ensures compliance with all legal, environmental, occupational health and safety and risk management standards and best practices.
• Contributes to continuous improvement and asset optimisation initiatives for engineering processes.
• Investigate, diagnose and perform trade related maintenance and repair of equipment and machinery according to the maintenance requirements.
• Attend to defects raised on pre-start reports, breakdown sheets and over-inspection reports.
• Perform electrical infrastructure and equipment over-inspection on work done by apprentices and operators where appropriate and provide feedback and guidance as required.
• Discuss work backlog and future work requirements with the Supervisor and plan corrective measures to rectify, e.g., re-scheduling, prioritising, labour assistance, etc.
• Identify spares requirements and order according to operational and departmental procedures.
• Perform inspections in accordance with the Mine Health & Safety Act regulations, manufacturing, and company standards to report all defects and breakdowns on equipment and machinery to the Supervisor.
• Implement Risk Management plans according to operational requirements and provide consultation on minimisation of engineering risk.
• Perform technical investigations into equipment failures and accident damages.
• Planning of activities in accordance with production schedules and allocation of resources as required.
• Manage and control the allocation of funds to ensure adherence to approved budgeted expenditure.
• Effective communication to relevant stakeholder to minimize production delays.
• Training and development of subordinates.

Qualifications:

Education & Experience:

• National Diploma or National Technical (N6) certificate with minimum of 5 years previous supervisory experience in underground Trackless Mobile Equipment environment / relevant underground experience, OR
• N4 Certificate and Trade in Diesel or relevant Trade with minimum 10 years previous supervisory experience in underground Trackless Mobile Equipment environment / relevant underground experience
• Successfully obtain a Red Ticket (Medical Fitness certificate) to work underground.
• The post is dependent on the successful completion of the Company’s pre-employment protocol such as qualifications verification, relevant psychometric and technical assessments and a clear security clearance.
• Extensive experience with the maintenance and management of the following equipment is critical, amongst others
  • Drill rigs
  • Spraymec/Shotcreter
  • Agicar
  • Articulated Dump Truck
  • Charge-up machine
  • UV/IT/Flatbed/Manitou
  • Light vehicles
  • Bolters

Skills & Competencies:

• Independent, proactive thinking and have the ability to do own job planning including SAP.
• Ensure and maintain sound budget control.
• Planning, coordinating and prioritizing.
• Analysis and interpretation skills.
• Good communication skills.
• Willingness and ability to work overtime and standby.
• Additional information:
• Valid EB / Code 8 Drivers License
• Computer literacy – Computer Literacy – MS Office Suite (Word/Excel/Power Point/Outlook)
• Be prepared to work shifts, do standby duties, callouts, and work overtime as per the role requirements.
• Successfully obtain a Medical Certificate of Fitness to work underground.

Your consideration for employment is subject to:

• SAPS Criminal Record verification and a valid EB / Code 8 Driver's License.
• Qualifications Verification.
• Relevant Psychometric and Technical Assessments

go to method of application »

Job Description:

As a Millwright Underground you will be responsible to:

• Obtain daily and weekly work instructions from Mine Supervisor
• Prepare and plan work priority list and resource requirements in order to complete tasks
• Ensure that all resources requirements are communicated to Mine Supervisor in order to complete allocated work orders
• Inform the Team Leader when work is being conducted in the area of responsibility
• Co-ordinate maintenance activities with the Team Leader, to ensure that the operation is not effected or alternative plans need to be prepared
• Show the appropriate Team Leader how certain low level maintenance and preventative steps can be undertake by the operational team within process
• Communicate any stumbling blocks to the appropriate Mine Supervisor so that plans can be made
• Ensure the safe and proper running of all machinery and equipment are conducted
• Be available for after-hours standby duty
• Ensure the safe and proper running of all machinery and equipment are conducted
• Ensure that all planned maintenance schedules are accurately complied with
• Ensure that all work conducted is performed to the required standards and specifications
• Ensure that all safety and legal requirements are carefully followed
• Identify opportunities to improve operations
• Participation in improvement projects
• Support efforts to overcome operational problems
• Identify risks and threats to the process proactively
• Ensure that the correct tools are used to complete tasks
• Ensure that materials and equipment are available for the shifts requirements in the area
• Communicate mine defects to the Team Leader or Engineering Supervisor via notifications
• Ensure that employees have clear work expectations and plans
• Ensure that employees work in a safe environment
• Assist the BA Officer in completing safety, injury, hazard, risk and incident reports for area
• Compile an accurate shift/work order reports
• Ensure that technical data is accurate
• Complete requisitions for stock items required
• Prepare ad-hoc reports for management or other information customers
• Complete the necessary job cards relating to the task done including and description of work and spares used
• Participate in required meetings including safety
• Accurately complete role administration requirements
• Act in Mine Supervisor positions
• The role is in the Engineering Department at a Band 8 (C2) level, reporting to the Foreman

Qualifications:

• Grade 10 or Technical Trade Specific N2
• Trade Certificate for Millwright (essential)
• Medium Voltage Certificate (advantageous)
• Attach all qualifications upon application

Knowledge & skills required:

• At least 3 years post trade experience
• Mining experience (essential)
• Valid driving license and reliable vehicle
• Must be able to work shifts
• Willing and able to do standby and overtime
• Must be medically fit
• Additional information:

go to method of application »

Job Description:

Job Overview

We are currently recruiting for an energetic, innovative, driven Systems Engineer to join our team. The role is based at our Springs site and will report to the Site Engineering Manager.

Duties and tasks

• Software development on PLC control systems.
• Development of production dashboards.
• Process data interpretation and presentation of key parameters.
• Machine and process automation.
• Maintain process Historian.
• Provide technical support for site control systems.
• Assist with the implementation of manufacturing systems.
• Responsible for contractor management.
• Ensure system documentation is maintained.
• Ensure assessment of risks relating to the execution of tasks are completed and mitigation is in place.
• To develop and implement short- and medium-term strategies to improve engineering availability.
• Control and implement improvement projects (CAPEX & OPEX) on equipment and site infrastructure to grow the business.
• Provide technical support to maintenance team during breakdowns.
• To ensure failures are investigated and actions are put in place to prevent re-occurrence. (Root cause failure analysis)
• To ensure legal compliance of all equipment according to the OHSAct 85 of 1993.
• Assist production with technical fault finding and FMEA analysis.
• Evaluation of plant capacity and equipment performance for equipment.
• Provide support on Siemens Opcenter MES System.
• Support Digital transformation projects
• Provide support to other Element Six facilities globally.

Qualifications:

Qualifications and experience

• B.Tech. Electrical Engineering: Instrumentation
• BSc. Electronic Engineering: Instrumentation
• At least 5 years maintenance & project experience in the manufacturing industry.
• Experience in programming and troubleshooting of Siemens PLC systems.
• Experience with the control and monitoring of OEM systems.
• Design, engineer, test and troubleshoot control systems.
• Ability to work independently while applying the available resources.
• Make decisions under pressure.
• Experience in MES - Siemens Opcenter would be beneficial
• Ability to work with a multi-disciplinary team.
• SCADA implementation and production rollout.
• Industrial networks.
• Ability to write SQL queries on various database platforms i.e. Oracle, DB2 and SQL Server (desired)
• Good understanding in Hyper-V and Vmware environment (desired)

Additional information:

Criteria and Skills

• Ability to display logical thinking and make decisions based on technical facts.
• Ability to work under pressure to achieve set deadlines and activities.
• Good problem solving and analytical skills.
• Strong ability to lead a team.
• Decision making skills together with planning and organisational skills.
• Ability to work independently while applying the available resources.
• Ability to work with a multi-disciplinary team.
• Ability to successfully implement new ideas and systems