Latest Vacancies at Fidelity Services Group

Main purpose of job:

Service and maintain alarm systems for domestic, commercial, and industrial sectors.

Qualification & experience:

• Matric Or Equivalent
• Minimum 5 years’ experience as an alarm technician
• Previous programming, wiring, installations and fault finding experience

Job requirements & other attributes:

• Valid driver’s license essential
• Must be PSIRA registered (Grade E)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
• Knowledge of CCTV, Intercom systems and access control
• Able to work standby as per duty sheet.

Duties:

Technical:

• Conduct service calls / maintenance and repairs of alarms
• Program alarm panels
• Complete handovers and quotations
• Complete invoices and job cards after every service call
• Complete links up for new clients
• Re-programme alarm systems when the current alarm was part of a takeover
• Complete small installations as and when required

Admin:

• Complete daily drive sheets
• Complete job reports and technical invoices
• Quote clients on upgrades
• Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
• Complete a stock control check
• Keep the company vehicle clean and tidy

Performance standards:

Technical:

• Ensure that scheduled service call are attended or rescheduled accordingly
• Ensure that alarm panels are programmed with prescribed standards
• Ensure that documents are completed timeously and within prescribed standards
• Ensure that the alarm is programmed to ADT standards
• Ensure that all installations are completed to ADT standards

Admin:

• Ensure that drive sheets are completed accurately
• Ensure that job reports and technical invoices are completed accurately and timeously
• Ensure that quotes are completed accurately
• Ensure that inspection checks are completed on a weekly basis
• Ensure that all stock is available at all times and missing stock is reported immediately to FLM
• Ensure that the company vehicle is clean at all times

go to method of application »

MAIN PURPOSE OF JOB:

To drive the sales to achieve the required rented and new client targets.

QUALIFICATION & EXPERIENCE:

• Matric (Grade 12)
• Direct Sales experience - 2 years (field)
• Valid drivers license (Preferable)
• Training experience advantageous

DUTIES

• Cold calling for rented and new clients (Self and Team)
• Achieve revenue sales target (self and team)
• Networking for leads
• Planning and implementing of Expo’s and shopping centre displays
• Planning and implementing area-specific drives
• Drive the team to achieve rented and new client targets
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
• Work closely with the staff members to identify and solve queries
• Staff Wellbeing

go to method of application »

QUALIFICATION & EXPERIENCE:

• Matric or equivalent
• Minimum 5 years’ experience as an alarm technician
• Extensive programming, wiring, installations and fault finding experience

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Valid driver’s licence essential
• Must be PSIRA registered (Grade E)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems
• Knowledge of CCTV, Intercom systems and access control advantageous
• Able to work standby as and when required

INTERNAL CLIENTS:

• Installations
• Servicing
• Investigations
• Operations
• Technical Trainer

EXTERNAL CLIENTS:

• FADT customers
• Suppliers

Duties (Technical):

• Perform alarm installations as per quotation
• Program alarm panels / system as per specifications
• Issue clients with quotes on site for additional equipment if necessary
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete invoices and job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call

Performance Standards (Technical):

• Ensure that installation corresponds to Sales Rep’s quotation
• Ensure that alarms are programmed according to FADT prescribed standards
• Ensure that the correct details are quoted
• Adhere to SHE requirements at all times
• Ensure that the correct customer details are obtained prior to attending the call
• Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards
• Ensure that feedback is provided timeously to the relevant parties

Duties: (General):

• Download cites every morning
• Keep stock up to date and assist storeman with stock take
• Keep the company vehicle clean
• Submit petrol slips

Performance Standards (General):

• Ensure that stock is up to date at
• Ensure that stock is up to date at all times and report any discrepancies
• Ensure that the company vehicle is clean at all times
• Ensure that petrol slips are submitted weekly

Competencies (technical & behavioural):

• Action Oriented
• Priority setting
• Customer Focus
• Planning
• Interpersonal savvy
• Approachability
• Functional / Technical Skills
• Delegation
• Action orientated
• Informing
• Planning

go to method of application »

Introduction

Collect on outstanding SecureDrive amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off

Minimum Requirements

• Matric
• Credit Management or Finance related qualification
• 2-3 Years Collections experience in a high volume consumer environment
• Strong knowledge of Microsoft Office & Excel
• Working knowledge of LSN and SAP
• Strong People & Communication skills

Job Specification

• Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
• Accurately record notes resulting from outbound calls to clients in the Listener system;
• Ensure that the minimum number of prescribed collection calls are achieved daily;
• Capture debit order resubmissions in the Listener system;
• Verify client information in the Listener system when making contact with clients;
• Convert clients from printed communication to electronic communication;
• Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
• Follow up on client payment commitments;
• Issue letters of demand & suspension to clients in accordance with the collection policy;
• Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
• Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
• Understand & communicate company policies, collection policies & service specific information to clients;
• Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
• Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
• Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
• Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);
• Communicate the outcome of the resolved query to customers (both internally & externally);
• Accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written);
• Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;
• Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers);
• Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
• Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients;
• Participate in various ad-hoc projects within the Credit Control Department;
• Ensure a high standard of housekeeping at all times.

Skills and behavioural competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Ability to work under pressure & with difficult customers
• Excellent telephone skills
• Computer literate – intermediate Excel skills requirement
• Accuracy & attention to detail essential
• Excellent reconciliation skills
• Attention to detail
• Interpersonal skills
• Consistency
• Resilient

go to method of application »

CORE PURPOSE

To support the business by ensuring the efficient management of all Hygiene / Pest Control and Once Off contracts allocated and achieve budgeted financial results for these.

PRINCIPLE ACCOUNTABILITIES

Financial Management: Specific attention is to be given to the following: 

• Allocated contracts to achieve budgeted and/or expected gross profit contribution. 
• Follow up with billing to ensure new contract numbers are issued. 
• Expenses are in line with budgets. 
• Ensuring that all new site equipment, machinery and staff uniforms are ordered and delivered timeously and inline with costing as per the sales department. 
• Efficient and ongoing control is exercised over hygiene, pest control and once off service costings, purchases, labour costs and appropriate and speedy action is taken to rectify any identified problems. 
• Efficient and ongoing control is exercised over debt collection and appropriate and speedy action is taken to rectify identified problems. 
• Efficient and ongoing control is exercised Fuel costs.
•  Submit New contracts to Billing department for processing. 
• Submit Recons to AP for Sub contractor payments. 
• Assist with Billing when required. 
• Prepare payment recons for sub contractors, obtain approval from manager, create RQN and receipt PO submit to AP for sub contractor to be paid. 
• Compass Medical Waste reporting process for intercompany billing due by the 20th of every month. 
• Creating RQN’s,closing of open PO’s, receipting invoices. 
• Obtaining the quotations and schedule for the Pest control to be actioned. 
• Obtaining the quotations for the plants and placing the order timeously for delivery to be done on time. 

Purchasing & Stock Control: Specific attention is to be given to the following: 

• Efficient stock control are to be exercised and stock holdings for hygiene contracts should be managed and controlled. 
• Identified problems areas are to be acted upon timeously. 
• Contract purchasing only to be done through Fidelity Cleaning Services appointed preferred suppliers. 
• Placing monthly orders for stock required to complete service’s. 
• Work closely with stores ensuring Hygiene stock is dispatched and ordered on time.

Hygiene, Safety and Quality Standards: Specific attention is to be given to the following: 

• Ensure that Hygiene, safety and quality standards are met and in order on each hygiene contract. 
• Identified any SHEQ related issues timeously and rectify immediately. 
• Six monthly full audit of allocated contracts ensuring required standards are met and in place. 
• Problems identified through the six monthly audit are acted upon timeously and rectified. 
• Hygiene units at sites to be checked on site visits and checklists to be completed and submitted.

Human Resources and IR: Specific attention is to be given to the following: 

• HR related policies and procedures are in place and complied with within your hygiene and once off teams. 
• Payroll schedules of allocated staff are accurate, signed off and employees are paid accurately and on time. 
• Responsible for hiring new staff (including manpower requests, new contract billing loading/creating, interviews, screening, requesting contracts and take on documents from HR, taking staff through the same documents to ensure correct completion before submitting to HR. 
• New appointments for hygiene team or once off team meet the requirement of the job specification and preference is given in terms of youth employment. Request permission to employ staff older than 27 Years. 
• Following up with HR to ensure that applications loaded on HR Manage are correct and ensure employee numbers are received on time. 
• Ensuring all new hygiene and pest control and plant contract documentation including a signed agreement by client, PO, proposal etc is received and complied with. 
• Performance is monitored and reviewed at stipulated times at all allocated hygiene contracts. 
• Training and development needs are identified, planned for and implemented at all allocated contracts. 
• Discipline is maintained. 
• Effective communication is practiced. 
• Employees report harmonious relationships. 
• Employee contribution to business success is recognised through monthly recognition process. 
• Dealing with staff discipline,counselling and arange hearings when needed.
•  Terminating staff on HR Manage - completing and uploading relevant documents. 
• Consultations, Enquiries, and ensuring relevant procedures are followed and documentation completed and submitted / loaded

Client Liaison and Retention: Specific attention is to be given to the following: 

• Engaging with new clients to meet and greet, complete site walks and give feedback on state of readiness for all hygiene contracts. 
• Proactive contact with clients is established and maintained. 
• Client enquiries and queries are dealt with promptly and efficiently. 
• In liaison with the Genral Manager price adjustments and/or renewal of contracts are negotiated successfully and within required financial parameters.

Project Optimisation, Marketing and Sales: Specific attention is to be given to the following: 

• Ensure that all new hygiene equipment, refills are delivered to site prior to contract start date. 
• Premises, facilities and services are optimised to generate additional revenue and profits. 
• Site equipment and Hygiene units are branded and aesthetically appealing in accordance with Company standards. 
• Upselling services to existing  hygiene clients.

Training: Specific attention is to be given to the following: 

• Responsible for the induction of all new staff including training on SOP's and on the job training. 
• Completing and filing of training records for all staff trained. 
• Ensure to complete a Training Attendance Register for every training session held with staff no matter how insignifigant. Ensure to file on the contract site file. 
• Responsible for training and development of all hygiene and once off cleaning staff.

Payroll: Specific attention is to be given to the following: 

• Oversee completion of daily posting sheets done by Internal Sales Clerk (ISC). 
• Oversee payroll corrections are done timeously by ISC. 
• Oversee and ensure the hygiene staff vetting pay slips by ISC. 
• Oversee that the vetting of timebooks are done weekly by ISC. 
• Dealing with pay queries. 
• Oversee the completion and submission of per 4's and per 17's by ISC. 
• Adhoc work billing documents collected, completed and sent to billing and ensure invoices and posting sheets are created and ensure staff paid. 
• Request Cash payment requisitions on time and only when required.

Hygiene Management: Specific attention is to be given to the following: 

• Regular client visits. 
• Assist with completing daily postings for staff on bpsi when needed. 
• Assist with completing per 17's for staff on sick leave and submit then update roster and send to Payroll when needed. 
• Assist with completing per 17's for staff going on leave and submit then update leave roster and send to Payroll when needed. 
• Creating a roster for annual leave and ensure that staff take leave accordingly. 
• Delivery of staff payslips. 
• Dealing with pay queries. 
• Ensuring that staff are paid correctly. 
• Creating staff work rosters for staff where applicable. 
• Engaging with clients prior to annual contract price increases and ensure to get increase letters signed off. 
• Ordering of staff replacement uniform and safety shoes as required. 
• Ordering and delivery of monthly hygiene refill and stock requirements. 
• Ensuring that the client issue a new PO once current PO has expired, submit PO to billing and follow up to check if loaded and posting lines for staff are created. 
• Ensuring that all contractual obligations are adhered to. 
• Ensuring that hygiene standards are met and and complied with as per specifications set out in the SLA. 
• Client meetings to be set up regularly to ensure client satisfaction levels are monitored. 
• Responsible for once off adhoc work such as carpet and upholstery cleaning, window cleaning and Stripping and sealing of floors, Once off cleaning of client premises, Deep cleaning of ablutions and toilets. 
• Ensuring that jobs are scheduled timeously as per agreement and completed successfully. 
• Deploying staff, machinery and tools to complete jobs and overseeing to ensure correct completion. 
• Ensuring that staff are paid correctly and submitting a recon to payroll.
• Hiring, pickup and drop off machinery as required. 
• Surveys, quotes, billing documents, posting sheets to be completed correctly. 
• Scheduling and planning Fogging services. 
• Ensuring that fogging Jobs are scheduled nationally for clients as per Sales request. 
• Contacting sub-contractors for quotations and time availability.
•  Keeping track on all pest control services scheduled nationwide. 
• Ensuring that Teams/sub-contractors complete fogging service to client’s satisfaction. 
• Scheduling and planning Deep cleaning/ablution/Specialized cleaning services. 
• Ensuring completeness of the process for all new hygiene installations. 
• Ensuring Hygiene Teams are scheduled accordingly for the hygiene service schedules. 
• Maintain a system tracker for management and administration. 
• Dispute resolution (invoice queries, delivery terms, payment terms etc.) 
• Management of staff full function - Internal Sales Consultant/ Specialized Team. 
• Ensuring the teams are reporting for duty timeously and continuously check in on the teams. 
• Ensuring the services are scheduled fairly to the team leaders. 
• Rescheduling service’s when urgent jobs arise.
• Ensuring the service reports are submitted and queries are noted. 
• Ensuring the teams are adhering to the company rules and policies. 

MANAGEMENT BREADTH

•  Subordinates - Manages and directs, Team Leaders and cleaners. 
• The incumbent is responsible for the management of own duties and resources.  
• A high premium is placed on appearance that communicates a positive company image.   
• Planning of daily activities is of utmost importance due to the variety of tasks and jobs to be achieved and complied with. 
• The incumbent must have complete and comprehensive knowledge of
• MS Word and  Excel and have the ability to take accurate minutes and compile grammatically correct letters.

HUMAN RELATIONS 

• A high degree of industrial and human relation skills are required. 
• Must be highly sensitive to the industrial relations climate that exists in the company. 
• His/her interaction skills will have a direct effect on the attitude of employees and customers. 
• His /her approach in dealing with employees, clients, suppliers and the public will assure maintenance of the key objectives of the company. 
• Requires self control with the ability to remain calm in tense and conflict situations. 
• The incumbent must be conversant in English.  
• He /she must understand the importance of a safe and healthy environment for all, safety at all times must receive its rightful priority.

go to method of application »

Overall Purpose of the Job:

• Ensure effective completion of all administration duties pertaining the area.
• Minimum qualifications and experience:
• Grade 12 or equivalent
• Excellent verbal and written communication
• Minimum of 2 years admin background
• Computer literate – MS Office
• Experience with Listener – advantageous

Main duties & Responsibilities: 

• Incumbent has to collect quotes for allocated area.
• Check that quotes are on Listener.
• Assign quotes to a technician.
• Prioritize calls to optimize travelling time for technicians.
• Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
• Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
• Assist sales in booking technicians
• Voiding of Aged jobs and giving pipeline figures of installations
• Assisting JHB in sending job cards
• BNS and insurance reports
• Scheduling installations for CPT sales
• Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
• Follow up on Top 20, Low Bat and Overactive list
• Resolve all queries related to scheduling immediately and escalate complications.
• Assist technicians, loading of radios and putting on test
• EHS Assistance
• Technical assistance to clients
• Follow up on all jobs with forward for scheduling the same day.
• Ensure department runs efficiently by assisting to relieve in the absence of a team member.
• Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
• Assist in Technical invoicing
• Distribution of service and installation stock to Technicians.

go to method of application »

MAIN PURPOSE OF JOB: 

The incumbent will be responsible for ensuring the effective running of the fleet within the region by ensuring the maximum number of serviced and reliable vehicles is available for deployment. The incumbent is also responsible for analysing all available fleet information to ensure optimal utilization of vehicles and report back to business.

Minimum Requirements

• Relevant Degree or three-year diploma – Fleet or Transport Management
• At least 3 years’ experience in fleet and motor vehicle assessment/management essential
• 5 years’ experience at Middle Management level
• Possess a valid Driver’s License
• Computer Literate (MS Office, advanced Excel, PowerPoint, Internet)
• Financial acumen
• People Management experience with a proven track record of employee engagement and development
• Stakeholder management

Key Performance Areas

• Monitor and provide feedback to managers regarding fuel consumption.
• Authorize the procurement and cancellation of fuel cards.
• Scrutinize fuel reports received from suppliers to ascertain correct fuel consumption.
• Sample controls of vehicle monitoring equipment to determine levels of excessive idling.
• Liaising with management to leverage of best practices within Fleet division.
• Implement all fleet SOPs.
• Prepare for the purchase of capital items and assets (including lease vehicles).
• Plan and authorise the purchase of consumables and maintenance of vehicles for region.
• Asset management.
• Implement three quote system for all procurement.
• Work closely with the Finance department monitor expenditure and invoicing.
• Assist in budget preparations and management.
• Set the tone and advocate zero harm initiatives and implement strategi.es to ensure employee health and safety.
• Ensure legal compliance of fleet.
• Manage accidents.
• Reduce vehicle off the road incidents.
• Discuss and plan auction process.
• Discuss and plan maintenance schedules.
• Ensure timeous fitting of equipment: tracking unit, bullet proof glass, vehicle branding.
• Identify potential fleet problem areas/challenges.
• Management of all customer vehicle-related complaints.
• Staff management and development.

COMPETENCIES

(TECHNICAL & BEHAVIOURAL)

• Action oriented.
• Functional technical expertise.
• Change management agent.
• Problem solving.
• Managing and measuring work.
• Drive for results.
• Negotiating
• Aligning for performance
• Safety awareness

go to method of application »

Job Description

The purpose of the position is to compile and manage the monthly billing of all services rendered by Fidelity CashMaster. The billing needs to be compiled based on the various contractual agreements. The billing is currently compiled across an array of systems which you will be required to have extensive knowledge.

Minimum Requirements:

• Minimum of 5 Years prior billing experience.
• Post matric qualifications in the relevant field.
• Extensive knowledge of excel (essential).
• General understanding of contracts and the interpretation thereof.
• Prior Cash Industry experience.
• Experience in database management.
• Experience in working in a team.

Key Performance Areas: (not totally inclusive)

• Preparation of the various billing files for invoicing.
• Correct application of the contractual agreement.
• Management of the current billing database.
• Attention to detail.
• Ensure that all tasks are performed on time.
• Ensure completeness and accuracy of all billing.
• Ability to report on the various product types.
• Ability to self-manage.
• Ability to assist and resolve queries relating to billing.

Core Competencies

• Demonstrates integrity by modelling CashMaster’s values and ethical standards
• Strong analytical skills
• Leads teams effectively and shows conflict resolution skills
• Ability to self-manage and perform work independently.
• Consistently approaches work with energy and a positive, constructive attitude
• Demonstrates openness to change and ability to manage complexities
• Ability to advocate and provide policy advice
• Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
• Ability to multi-task and prioritize work schedules
• Ability to work and within a team environment.
• Ability to approach a problem logically and resolve in the most effect manner.

Skills

• Excellent verbal & written communication skills
• Computer literate – Excel knowledge is essential
• Listener experience advantageous
• Excellent telephone skills
• Excellent reconciliation skills

go to method of application »

Minimum Requirements:

• Clear criminal record
• Excellent communication skills
• Computer literate and proficiency in Microsoft Word, Excel and Outlook
• At least 3 years’ experience in technical/ maintenance work
• Bulugaya System experience is advantageous
• Must be able to work unsupervised
• Must have knowledge of different types of vehicles
• Must be familiar with camera’s, biometrics, and electrical fences
• Valid drivers license
• Own transport is an advantage
• Must be willing to travel and work extended hours when required
• Auto Electrician experience

Job Specification (not totally inclusive):

• Diagnosing electrical issues and vehicle security systems
• Checking and replacement of the required wiring of the vehicle system
• General maintenance on OTC vehicles including replacement of faulty OTC locks and attending to vehicle breakdowns
• Compiling paperwork for each vehicle
• Replacement of broken keypads
• General maintenance
• Repairing aircons

Other Personality Attributes:

• Highly motivated and enthusiastic
• Alertness
• Punctuality
• Problem solver
• Good interpersonal skills
• Ability to work under pressure
• Able to follow instructions accurately

go to method of application »

Minimum Requirements:

• Excellent communication skills
• Matric certificate or equivalent
• A clear criminal record
• Computer literate and proficient in Microsoft Word, Excel, and Outlook
• Cash Center experience advantageous

Key Performance Areas: (not totally inclusive):

• Daily reporting to National Reconciliation Manager.
• Communication of and follow up on instructions to allocated branches with regards to monthly cash orders, packing schedules and re-deposits.
• Branch liaison and real time issue resolution with regards to cash orders, transfer, packing schedules and ATM loads.
• Daily monitoring and reviewing branch capturing.
• Intermediary between client and branch with regards to instructions, issues and normal day to day business.
• Communication of cash low reports to branches for ATM loads.
• Mapping and reporting to National Reconciliations Manager of new ATM’s as they are rolled out on monthly basis. This is to enable the client to do accurate planning on cash orders.
• Obtaining and understanding of all reported issues from branches, keeping a log and escalating timeously and accurately to National Reconciliations Manager.
• Provision of training to branch Supervisors, ATM Managers and Recon Clerks

Core competencies and other Personality Attributes:

• Self-development
• Communication skills
• Must be honest and reliable
• Must have good verbal and written communication skills
• Must be assertive
• Pay attention to detail
• Ability to work without supervision
• Time management

go to method of application »

Job Description

The overall purpose of this position is to assist the Operations Manager within the Cash in Transit division and ensure that Cash in Transit (CIT) operations are conducted according to planned procedures and schedules.

Minimum Requirements:

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 3 years’ experience in security industry or similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Valid driver’s license is an advantage
• Own transport is advantageous
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

Key Performance Areas (not totally inclusive):

• Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refuelling, operating the various security systems, ensure cleanliness of the vehicle, etc.  
• Assisting with daily operational requirements
• Ensure security and manage movement of CIT schedules during transit
• Driving of the CIT vehicle when needed (if applicable)
• Accident prevention and reporting
• Maintain contact with the controllers
• Carryout Security drills and maintain security awareness
• Take preventative actions towards any reported suspicious activity
• Liaise with clients and all staff - specifically Management
• Complete documentation and administration e.g. daily roster and reports to be submitted to management
• Report all delays to the Operation Manager immediately
• Risk Management and compliance

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Quality Assurance
• Planning and organising skills
• Alertness

go to method of application »

Minimum Requirements:

• Clear criminal record
• Excellent communication skills
• Computer literate and proficiency in Microsoft Word, Excel and Outlook
• At least 5 years’ experience in technical/ maintenance work
• Bulugaya System experience is advantageous
• Must be able to work unsupervised
• Must have knowledge of different types of vehicles
• Must be familiar with camera’s, biometrics, and electrical fences
• Valid drivers license
• Own transport is an advantage
• Must be willing to travel and work extended hours when required
• Auto Electrician experience

Job Specification (not totally inclusive):

• Diagnosing electrical issues and vehicle security systems
• Checking and replacement of the required wiring of the vehicle system
• General maintenance on OTC vehicles including replacement of faulty OTC locks and attending to vehicle breakdowns
• Compiling paperwork for each vehicle
• Replacement of broken keypads
• General maintenance
• Repairing aircons

Other Personality Attributes:

• Highly motivated and enthusiastic
• Alertness
• Punctuality
• Problem solver
• Good interpersonal skills
• Ability to work under pressure
• Able to follow instructions accurately

go to method of application »

Minimum Requirements:

• Matric certificate with Grade A/B Psira registration and accreditation.
• Must have firearm competency in handgun.
• Must have own transport.
• A minimum of 5-10 years’ experience in Security Operations- previous Shift Management experience advantageous.
• Very analytical individual with excellent problem solving Skills.
• Ability to manage and discipline staff.
• Computer literate, with proficiency in MS Word and Excel.
• Strong Operational Planning, Leadership and Organisational Skills as well as good Interpersonal Communication and Client Liaison Skills are essential.
• Must be able to work under pressure and for extended hours as and when required.
• Fully compliant in Firearm training and laws.
• Willing to work flex hours.
• Clear criminal record

Job Specification:

• Maintaining good relations between Fidelity Security Services Group and the Client regarding security services rendered
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
• General management and supervision of security staff and ensuring that all their queries are dealt with promptly.
• Submitting relevant monthly reports to the Client and Management when applicable.

Other personality attributes:

• Ability to work under pressure and meet deadlines
• Pro-active and innovative
• Punctual
• Attention to detail
• Quality orientated
• Assertive
• Disciplined
• Accuracy and high methodical working methods.

Core competencies:

• Business acumen
• Vision & influence
• Analytical & critical thinking skills
• Goal setting
• Driving & managing change
• Driving for results
• Communicating direction
• Development of others
• Self-development
• Communication skills
• Customer focus
• Teamwork

go to method of application »

Experience, Requirements and Qualifications:

• A formal relevant qualification would be advantageous.
• At least eight years’ experience within SAPS or other law enforcement agencies
• Minimum of five years investigation experience, especially in respect of theft matters.
• Ability to work independently or with minimal supervision.
• Own reliable transport with a valid driver’s license.
• Own Cellular phone essential
• Computer literate - Experience and Working knowledge of Microsoft Office (Excel, Word, Outlook, etc).
• Willingness and readiness to travel when required.
• Valid passport.
• Proficient in MS Office (Word, Excel, PowerPoint, and Outlook) and the internet.
• No criminal record or any pending cases.
• Has a good command of the English language.
• Understanding of the FSG environment would be advantageous.

Job Description: (not totally Inclusive)

• Interviewing employees and other witnesses relevant to each case under investigation.
• Gather all relevant evidence in a legal manner.
• Testify in criminal and disciplinary hearings.
• Liaison with other role players such as SAPS, Public Prosecutors, Legal representatives,
• FSG personnel on all levels, FSG clients, etc.
• Responsible for record keeping of all evidence and investigation administration in case dockets.
• Responsible for ensuring investigation reports are accurate and supported by evidence.
• Recruitment and handling of informers.
• Quality of own work.
• Ensuring that investigations are completed within deadlines.
• Responsible for the integrity of reporting.
• Ensure all information is filed, updated and readily available as required.
• Willingness to work overtime when necessary.

Competencies Required

• Knowledge of applicable legislation.
• Presentation and communication skills.
• Business writing and reporting.
• Self-sufficiency.
• Adaptability to different and difficult environments.
• Problem solving skills.
• Attention to detail.
• Persuading and influencing.
• Business acumen.
• Deadline driven.
• Building Relationships.
• Showing Resilience.
• Observation skills.
• Ability to work as part of a team

go to method of application »

Minimum Requirements:

• Matric (Grade 12)
• Must be able to function in a stressful environment with daily challenges
• Excellent people management skills
• Excellent time management skills
• Excellent Excel and Word skills
• Excellent client relationship skills
• Cash center processing experience
• Stock and consumable experience
• Investigations experience
• ISA Platform experience
• Must be able to deal on a professional level with clients

Key Performance Areas: (not totally inclusive):

• Processing of client`s funds – ATM, retail - manual and device experience
• Queries relating to treasury and teller differences
• Feedback to clients and support department
• Treasury balancing
• Float checks
• Management of staff members
• Accepting overall responsibility for the centre and its performance
• Time and attendance (Payroll) knowledge of BPSI
• Daily stock submissions
• Monthly stock orders
• Daily operational meetings
• Management of Queries
• Processing platforms
• Daily Operations of a Cash Centre

Other personality attributes:

• Must be able to multi-task
• Must be willing to accept responsibility and accountability for all queries
• A hands on person with exceptional time management skills
• Must be able to address and resolve any staff challenges which may arise.

go to method of application »

Overall Purpose of the Job: 

Guide and advise business leaders’ management and staff in labour relations matters within the organisation whilst ensuring compliance with labour legislation

Minimum Requirements

• Relevant Qualification - Relevant Degree and extensive IR Experience
• An admitted attorney will be advantageous with an employment law background
• 5 years of relevant work experience, 2 of which should at least be in a unionized environment
• Conducting CCMA / Bargaining Council Arbitrations with a successful track record
• Understanding of the Labour Court process and appearances
• Handling of union issues and wage negotiations at various levels
• Advanced computer literacy in the Microsoft Office package — MS Word, MS Excel, E-mail
• Must be willing to travel - own reliable transport

Duties & Responsibilities

Reporting

• Manage disciplinary statistics — Department of Labour submission purposes - monthly for final report to be submitted
• Monthly reporting of National Employee Relations statistics o Weekly reporting of Employee Relations activities and action plans
• Management of the reports submitted by Investigators and Ombudsman-tracking of open cases weekly and reports to be submitted in this regard and adhering to timelines.
• Reports submitted to and by investigators - to ensure full compliance and adherence to fundamentals about the concern raised- as and when reports are received

Project Management

• Advise and manage all retrenchment and structural changes within the region as and when occur
• Consultation processes to be completed within the relevant periods
• Manage grievances received within the region to ensure compliance with the code of good practice and other related policies
• Provide advice to management on ER-related matters and disciplinary procedures
• Manage appeals procedure
• Industry benchmarking in relation to conditions of employment and union activity of industry competitors per function of the business
• Conducting IR Training as per the National Training Schedule and regional requirements
• Manage Labour Court matters as a liaison with external attorneys
• Management of strikes and labour unrest interventions
• Analysis of the nature and trends in respect of ER Related Matter/s and drive intervention/s of corrective measures
• Support the management of Department of Labour visits and execution of activities

Management of internal and external stakeholders

• Provide advice with relation to Contracts of Employment, Terms and Conditions of Employment and restructuring workforce planning
• Interaction with line managers to improve diversity within the workplace
• Drafting of recommendations
• Having a tracking mechanism of those concerns being addressed by line management
• Liaise with HR field and Learning and Development regarding EAP alignment within the company and the plan of action thereof.

Union activity

• Form sound relationships with union representatives and drive climate within the Operations Business.
• Having measures in place to ensure proactive notification of staff concerns and action points.
• Management of Union Membership within the company every month
• Conduct/Coordinate Employee Engagement sessions to be aware of the climate within the business and promote a healthy working culture
• Negotiation and attendance of union meetings
• Establish and co-ordinate management/employee/union communication to promote a healthy working culture
• Address and respond to union correspondence
• Establish employee concerns to potentially reduce union membership and activities
• Customer focus
• Directing others
• Address all union issues and grievances
• Enter into and manage union negotiations regarding issues that may arise.
• Attend meetings and consultations with unions on all issues within FADT Coastal
• Manage union correspondence and issues daily within FADT Coastal

Legal and legal compliance

• Compliance and governance for FADT and the Group
• Drafting, vetting and negotiating of agreements both in the commercial and labour environments
• Drafting of legal opinions
• Ensuring compliance with Court rules and Regulations
• Liaising with external attorneys
• Managing external advisors
• Engagement with Internal stakeholders across FADT and the Group.
• Implement legally compliant best business practices and policies to protect the organization from regulatory and or legal action
• Ensure continuous process improvement to enable effective operational processes
• Provide expert recommendations that are technically accurate and timeous
• Minimise potential financial losses through identifying, assessing and mitigating risk
• Identify, manage and mitigate, where possible, the function's operational risks in order to assure the business
• Attend to ad-hoc legal functions and advise across FADT Coastal
• Draft and attend to all Labour Court and Labour Appeal Court matters within FADT and the Group

Ad-hoc

• Assisting with other ad-hoc tasks, analysis and projects as and when required
• Monitor internal labour relations trends and submit relevant reports
• Advisory capacity related to all employee concerns and management to HR personnel
• Keep up to date with current ER legislation and ensure this is aligned with the company's Employee Relations policy
• Ensure that all ad-hoc duties are completed within the specified period
• Time Management
• Attend retrenchment consultations
• Attend to chair disciplinary hearings
• Attend to chair grievance hearings
• BCEA and Labour advice to HR, Line Managers and employees
• LRA and EE advice

go to method of application »

The overall purpose of this position is to maintain the entire daily operation of the branch and to ensure all feedback has been given and queries resolved as per contractual agreement between the parties.

Minimum Requirements:

• Matric (Grade 12)
• Must be able to function in a stressful environment with daily challenges
• Excellent people management skills
• Excellent time management skills
• Excellent Excel and Word skills
• Excellent client relationship skills
• Cash center processing experience
• Stock and consumable experience
• Investigations experience
• ISA Platform experience
• Must be able to deal on a professional level with clients

Key Performance Areas: (not totally inclusive):

• Processing of client`s funds – ATM, retail - manual and device experience
• Queries relating to treasury and teller differences
• Feedback to clients and support department
• Treasury balancing
• Float checks
• Management of staff members
• Accepting overall responsibility for the centre and its performance
• Time and attendance (Payroll) knowledge of BPSI
• Daily stock submissions
• Monthly stock orders
• Daily operational meetings
• Management of Queries
• Processing platforms
• Daily Operations of a Cash Centre

Other personality attributes:

• Must be able to multi-task
• Must be willing to accept responsibility and accountability for all queries
• A hands on person with exceptional time management skills
• Must be able to address and resolve any staff challenges which may arise.