Latest Vacancies at Pick n Pay Stores Limited

This is a career path to become a store manager.

• Sound Numeracy skills and knowledge of retail industry
• 2- 3 years retail experience an added advantage
• Drivers License is essential
• Must be able to pass given assessments at the required level
• Must be successful in at least 2 competency based interviews
• Must be flexible and willing to be transferred between stores
• Must be willing to give authorization for a full credit and criminal check
• Must be Matriculated (attach certified copy to application) Must have a valid South African ID (attach copy to application)
• Must have a valid Driver’s license code 08 (attach certified copy of license)

Competencies:

• Monitor and develop other’s performance.
• Acknowledges good performance, confronts and corrects poor performance
• Solves new/unfamiliar problems by generating workable solutions
• Ability to identify/prioritise urgent matters and attend to them immediately
• Ability to influence confidently, firmly and fairly. Attention to detail.
• Building relationships and promote teamwork
• Be able to communicate effectively at all levels
• Results orientated
• Ensure that hygiene, housekeeping and safe working standards are maintained (floor and back-up)
• Ensure that security procedures are adhered to
• Ensure that merchandise/display standards are adhered to
• Conduct regular quality checks, ensure that stock is rotated.
• Damaged/expired stock is removed Prevent wastage/shrinkage/damages Check correct pricing e.g. labels
• Ensure that all administration is completed accurately and timeously
• Analyse, maintain and update relevant information/documentation, take required action when necessary
• Plan and implement sales promotions
• Approach and advise customers on the product, listen to customers’ requests, provide the required product or services.
• Monitor budgets and take required action
• Analyse profitability of department, make recommendations or take required actions
• Optimise stock levels e.g. always in stock, never overstocked through effective ordering
• Manage employees to ensure standards are maintained by competent, motivated employees

go to method of application »

To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.

• Preferably NQF 3 Bakery qualification 
• Experience as a Baker / Bakery Supervisor/ Manager. 

Merchandising Management 

• Conducts regular quality checks on merchandise 
• Executes plano guide 100% 
• Handles product as per SOP  
• Ensures products are produced according to recipe specifications 
• Ensures department is ready for trade by store opening time 
• Identifies fast selling lines within store, and implications on margin and sales opportunities 
• Ensures product is wrapped and packed according to standards 
• Ensures sufficient product available for customer demand 
• Ensures compliance to hygiene, housekeeping and safe working standards 
• Monitors the implementation of all promotional activities – adherence to promotional calendar 
• Back up areas are kept clean and clear 
• Follows sell by dates, rotates stock as per policy/SOP on sales floor and back up area 
• Throughout day ensures department merchandising and cleanliness standards are maintained, keeping waste to a minimum 

Food Safety & Hygiene 

• Ensures that hygiene and housekeeping standards are maintained 
• Ensures stock rotation 
• Monitors the adherence to food safety and health and safety standards are maintained 
• Manages Non-Conformances via effective corrective action 
• Implements cleaning schedules and checks effective cleaning and sanitation 
• Recording of Food Safety Daily Checklist  

Customer Services Management 

• Responds to customer requests 
• Answers queries on out of stock - assists with replacement products, explains time to next delivery and issues which may be affecting stock availability  
• Ensures department standards are maintained, equipment is manned and in working order 

Staff Management 

• Communicates critical information to staff 
• Set targets and activities – priorities, delegates and communicates 
• Handles procedural, policy and legislative non compliance 
• Attends monthly regional meetings - take information back to staff - responds to queries on turnover/waste  
• Checks and amends Kronos scheduling 
• Coaches staff 

Administration 

• Ensures that all equipment is properly maintained in effective working order 
• Ensures that general maintenance standards are met 
• Monitors waste, and ensures procedures are adhered to 
• Monitors turnover and identifies opportunities for increasing turnover, and identifies and issues or barriers to achieving budgets. 
• Ensures all SEL in place - print out and ensure all products have SEL current and legible by customer 

Systems 

• Gap scanning out of stocks 
• Identifies, counts, and records out of stocks & over stocks 
• Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and sending to Demand Planning 
• Processes IDTs via SAP  
• Actions reduced to clear on SAP as per SOP  
• Checks for electronic communications regularly during the working day  
• Processes waste  
• Ensure PID’s are counted correctly as per the National P & L schedule  

go to method of application »

It's fun to work in a company where people truly BELIEVE in what they're doing!

•  Ensure that hygiene, housekeeping and safe working standards are maintained (floor and back-up)
•  Ensure that security procedures are adhered to
•  Ensure that services and products are provided to customers in the above manner by all bakery staff
•  Plan and co-ordinate daily, weekly and monthly production of all Bakery products according to company specifications
•  Order and manage stock effectively
•  Follow up and control expenses according to laid down standards
•  Ensure that all admin procedures are complied with and completed on time (including scheduling of staff, leave requests, pricing, costs etc)
•  Conduct regular quality checks
•  Prevent wastage/shrinkage/damages
•  Ensure that all administration is completed accurately and timeously
•  Analyse, maintain and update relevant information/documentation, take required action when necessary
•  Approach and advise customers on the product, listen to customers’ requests, provide the required product or services.
•  Analyse profitability of department, make recommendations or take required actions
•  Manage employees to ensure standards are maintained by competent, motivated employees
•  Monitor and develop other’s performance. Acknowledges good performance, confronts and corrects poor performance
•  Solves new/unfamiliar problems by generating workable solutions
•  Ability to identify/prioritize urgent matters and attend to them immediately
•  Willing to be flexible and multi-skilled
•  Bakery experience is essential.
•  Admin experience and management experience will be an advantage.
•  Computer literate is essential.
•  SAP Experience is essential.
•  Ability to handle challenging customers.
•  Able to work flexible hours and shifts to meet operational requirements.
•  Pressurized /fast paced environment.
•  IR experience will be an advantage.

go to method of application »

It's fun to work in a company where people truly BELIEVE in what they're doing!

•  Stack and store products in a safe and tidy  manner
•  Merchandise products according to laid  down standards
•  Manufacture/prepare and/or wrap products according to specifications/standards
•  Correctly price random weight/loose selling items
•  Check correct pricing e.g. labels
•  Check quality, rotate stock, remove expired stock
•  Prevent wastage/shrinkage/damages
•  Check temperatures/maintain the cold chain
•  Maintain hygiene, housekeeping and safe working standards (floor and back-up)
•  Adhere to and maintain security procedures
•  Operate and clean equipment according to laid down standards
•  Approach and advise customers on the product, listen to customers’ requests, provide the required product or services and handle customers in a courteous and businesslike manner
•  Process all customer orders according to the correct procedures and service  standards
•  Promote products

go to method of application »

Order management and arrangement of inbound international shipment:

• Relevant tertiary qualification in Finance/ Accounting/ International Trade
• 2-4  years imports/ exports experience advantageous
• Exposure to warehousing/logistic environment  & customs clearing
• SAP knowledge

Competencies:

• Analytical thinking
• Problem solving
• Strong sense of accountability
• Be able to take initiative and work independently
• Ability to work under pressure
• Ability to liaise with management, customers and suppliers
• Commercial and Financial acumen
• Customs clearing of Import/Export Orders
• Tariffing of Import/Export Orders
• Costing of Import Orders
• Tracking of Import Orders
• Liaising with suppliers and service providers
• Reporting to Commercial Divisions on Status of Orders
• Assisting with Investigations
• Planning of Import Orders to various Distribution Centres
• Capturing of Invoices 
• Reconciliations of Supplier Statements
• Ensuring documentary compliance for Import/Export
• Application of Import/Export Permits
• Returns for Statutory Bodies

go to method of application »

It's fun to work in a company where people truly BELIEVE in what they're doing!

To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met and provide exceptional Customer Service and uphold the company values with the community.

• Matric (attach certified copy to application)
• Must have a valid South African ID (attach copy to application)
• Must have a valid Driver’s license code 08 (attach certified copy of license)
• 12 – 18 months face-to-face customer service experience
• Must be successful in at least 2 competency based interviews
• Must be flexible and willing to be transferred between stores

Key Responsibilities: but not limited to:

Customer Service

• Assess queries logged and decide on the appropriate action that will facilitate a speedy resolution
• Acknowledge receipt of the logged queries and keep customers updated on the cause of action taken to resolve the queries; follow up on all escalated issues until the resolution of the issue
• Monitor the cashier scan rate to ensure adherence to the standards and take corrective action to address the deviation
• Conduct the treasure hunts/promotion within the store to ensure customers’ needs are met in terms of promotion stock availability
• Ensure the customer service policies and principles in place are adhered to and take corrective action to address any deviations to remedy the situation

Store Standards

• Conduct floor walks prior to store opening to ensure the store is ready for trading and channel non-compliance issues to the relevant management team to address the deviations
• Ensure all the relevant standards are adhere to and maintained throughout the day by conducting periodic floor walks

Communication

• Share all the relevant information that impacts the daily operation of the store with employees and management to ensure consistency and efficiency in the store
• Act as a liaison between customers and store management to facilitate the resolution of customer queries/complaints efficiently

Training

• Conduct various on-the-job training and coaching for new and current store employees to ensure they are familiar and competent with correct procedures

Social Responsibility

• Screen and decide on the charity to support according to the set criteria aligned to the company values
• Follow the food waste donation process and criteria when choosing charities to support; monitor legitimate usage of donated products and take corrective action for non-compliance
• Participate in various social events and activities taking place in the community to help build and maintain the relationship as well as upholding the Pick n Pay brand as a responsible corporate citizen

Administration

• Compile the treasure hunt report for the store channel it to the relevant team for action
• Compile the monthly 365 report to highlight the status of the store standards
• Keep records of staff acknowledgement by customer for input into service star selection
• Keep records of charity and waste donations for security and audit purposes
• Maintain records of mule train checklists to reference against when checking the implementation of corrective action
• Facilitate the consumer panels; record and maintain minutes to feedback the customer service satisfactory levels in stores
• Analyse customer feedback, identify trends and recommend ways to improve customer service standards in the store
• Record and maintain customer incident report forms according to the company requirements

Ad-hoc Projects

• Support and participate in all the ad-hoc national and regional projects/initiatives to ensure successful execution

Leading Self

• Demonstrate self-control and recognise own pressure points and use this to guide positive thinking and actions
• Effectively organise and prioritise daily workload; volunteer to undertake additional related activities to ultimately deliver on the department’s goals
• Get message across in ways that have the desired effect; demonstrate appropriate levels of confidence and professionalism when interacting with peers and managers
• Focus on the development of skills for day to day work in self; share information and know-how with others; listen to feedback and constructive criticism and learn from it; volunteer to undertake tasks that stretch abilities

Competencies:

• High energy levels
• High attention to detail
• Ability to think on your feet when resolving problems
• Customer service centric
• Sense of urgency
• Professional
• Analytical skills
• Good communication skills
• Good intrapersonal skills

go to method of application »

It's fun to work in a company where people truly BELIEVE in what they're doing!

To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met and provide exceptional Customer Service and uphold the company values with the community.

• Matric (attach certified copy to application)
• Must have a valid South African ID (attach copy to application)
• Must have a valid Driver’s license code 08 (attach certified copy of license)
• 12 – 18 months face-to-face customer service experience
• Must be successful in at least 2 competency based interviews
• Must be flexible and willing to be transferred between stores

Key Responsibilities: but not limited to:

Customer Service

• Assess queries logged and decide on the appropriate action that will facilitate a speedy resolution
• Acknowledge receipt of the logged queries and keep customers updated on the cause of action taken to resolve the queries; follow up on all escalated issues until the resolution of the issue
• Monitor the cashier scan rate to ensure adherence to the standards and take corrective action to address the deviation
• Conduct the treasure hunts/promotion within the store to ensure customers’ needs are met in terms of promotion stock availability
• Ensure the customer service policies and principles in place are adhered to and take corrective action to address any deviations to remedy the situation

Store Standards

• Conduct floor walks prior to store opening to ensure the store is ready for trading and channel non-compliance issues to the relevant management team to address the deviations
• Ensure all the relevant standards are adhere to and maintained throughout the day by conducting periodic floor walks

Communication

• Share all the relevant information that impacts the daily operation of the store with employees and management to ensure consistency and efficiency in the store
• Act as a liaison between customers and store management to facilitate the resolution of customer queries/complaints efficiently

Training

• Conduct various on-the-job training and coaching for new and current store employees to ensure they are familiar and competent with correct procedures

Social Responsibility

• Screen and decide on the charity to support according to the set criteria aligned to the company values
• Follow the food waste donation process and criteria when choosing charities to support; monitor legitimate usage of donated products and take corrective action for non-compliance
• Participate in various social events and activities taking place in the community to help build and maintain the relationship as well as upholding the Pick n Pay brand as a responsible corporate citizen

Administration

• Compile the treasure hunt report for the store channel it to the relevant team for action
• Compile the monthly 365 report to highlight the status of the store standards
• Keep records of staff acknowledgement by customer for input into service star selection
• Keep records of charity and waste donations for security and audit purposes
• Maintain records of mule train checklists to reference against when checking the implementation of corrective action
• Facilitate the consumer panels; record and maintain minutes to feedback the customer service satisfactory levels in stores
• Analyse customer feedback, identify trends and recommend ways to improve customer service standards in the store
• Record and maintain customer incident report forms according to the company requirements

Ad-hoc Projects

• Support and participate in all the ad-hoc national and regional projects/initiatives to ensure successful execution

Leading Self

• Demonstrate self-control and recognise own pressure points and use this to guide positive thinking and actions
• Effectively organise and prioritise daily workload; volunteer to undertake additional related activities to ultimately deliver on the department’s goals
• Get message across in ways that have the desired effect; demonstrate appropriate levels of confidence and professionalism when interacting with peers and managers
• Focus on the development of skills for day to day work in self; share information and know-how with others; listen to feedback and constructive criticism and learn from it; volunteer to undertake tasks that stretch abilities

Competencies:

• High energy levels
• High attention to detail
• Ability to think on your feet when resolving problems
• Customer service centric
• Sense of urgency
• Professional
• Analytical skills
• Good communication skills
• Good intrapersonal skills