Latest Vacancies at The Unlimited

We're on the hunt for a candidate with marketing, sales and product experience who can lead, drive and support the execution of the growth strategy within our national Sales (Distribution) units and partner and support the sales leadership on the frontline of our business.

What you will do:

• Responsible for the strategic growth levers – Sales & Marketing initiatives, Data, Product, Territory, Recruitment, Remuneration & Incentives, Dialer & CRM’s
• Ensures alignment to the Distribution strategy
• Manage operating costs, drive operational efficiencies while growing revenue & profits
• Build and maintain relationships with all internal partners (Product, Legal, Finance)
• Hold and maintain relationships with strategic business partners to ensure that they are able to meet business expectations on service delivery, and compliance with service level agreement
• Plan and manage the talent and succession pipeline for the Franchise Operations team

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We are on the hunt for a leader who can plan and oversee the Quality Assurance function to ensure the safe trading ability of The Unlimited. This role involves establishing and scaling a robust QA program, primarily focused on sales channels and customer service, while also implementing QA processes across all distribution channels and conducting internal audits throughout the business. 

What you will do:  

• Manage the relationship with outsourced service providers, if applicable. 
• Prioritize product feature development for third-party speech analytics solution. 
• Assess and prioritize initiatives, epics, and user stories in alignment with product strategy. 
• Collaborate with Brand, Compliance, and Distribution channels to define scorecards and grading rules. 
• Implement risk-based call monitoring for all channels. 
• Develop and execute the QA strategy for volume, quality, and reporting. 
• Establish quality standards and procedures in collaboration with stakeholders. 
• Lead and develop the QA team with defined development plans. 
• Identify and manage strategic risks, reporting deviations promptly. 
• Drive operational efficiencies and collaborate with Legal and Compliance teams. 
• Deliver independent risk and control assessments to manage risk according to The Unlimited’s risk appetite

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We're on the hunt for a Payroll Accountant that will be the channel between Payroll and Finance. You'll make sure of the accurate payroll-financial record management and legislative compliance. 

What you will do: 

• Accurate calculation and processing of the monthly Face to Face Persal payroll. 
• Manage all payroll-related audit queries at the end of the financial year. 
• Manage the staff and study loan accounts and reconciliations. 
• Manage the Dependent’s Bursary scheme account. 
• Verify the accuracy of all mileage and expense claims in line with company policy. 
• Manage all Unlimited-driven Telesales incentives. 
• Posting of all Payroll journals. 
• Petty Cash management & reconciliations (Telesales). 
• Produce the month-end payslips for the Franchise Owners. 
• Generate the Average Earnings reports for Telesales and Face to Face. 
• Manage the Telesales Consumable account reconciliations and payments. 
• Responsible for the Location Fund balance sheet reconciliation. 
• Review standard and actual costs for inaccuracies. 
• Provide insights and recommend cost-effective solutions to Distribution. 
• Monitor and implement financial policies and procedures. 
• Identify and drive efficiencies within payroll from an accounting perspective.

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We are on the hunt for a customer journey optimisation expert who will strategically enhance every touchpoint to maximise customer lifetime value. 

What you will do:  

• Maximize the customer LTV and customer experience  
• Drive business outcomes like reducing Decay (Churn), growing Gross Profit, driving Sales 
• Perform customer behaviour analysis and create, execute and monitor marketing campaigns for retention, churn, cross sell and upsell.  
• Regularly track and manage churn process, understand trends and dynamics in order to identify commercial solutions that can drive value and to support segment functions in developing propositions and business cases. 
• To formulate customer value management plans for the various segment that delivers the segment strategy across base in life, retention and outflow activities. 
• Increase average revenue per customer by identifying cross / upsell activities, decrease revenue dilution and be accountable for base revenue uplift. 
• Measure and feedback campaign results in terms of revenue generated versus cost, customer take-up monthly, identify learnings and areas for improvement. 
• Identify new opportunities to drive base revenue value and drive recommendations through to implementation. 
• Work closely with other teams across organisation to understand performance and implement recommendations ensuring the overall strategy informs and is informed by base performance. 
• Work with other team members to find innovative and new ways of offers and execution. 
• Cooperate with key stakeholders to find the best way of increasing customer value via base campaigns. 
• To map out segment customer journeys per key product segment with a clear welcome, upsell/cross sell journey in line with the strategy.  
• Oversee the identification of opportunities to acquire and grow customer relationships and increase their profitability through improved targeting. 

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We’re on the hunt for a Commercial Lead to provide vital support and insights into our Distribution partner's businesses, including forecasting, metrics, remuneration models, and strategic decision-making. 

What you will do: 

• Preparation and monitoring of the Distribution forecast (volumes and costs)  Inspecting and understanding the financial state of Distribution from operational (short term) and strategic perspectives  
• Identification and recommendations of opportunities for strategic decision-making  
• Identifying, investigating and reporting on possible solutions on key metric variances
• Building remuneration models  and business cases 
• Understands impact of decisions on financial statistics and cost of sales  
• Support to the Finance department to review costs and explain movements  

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We are on the hunt for experts to collaborate on our Product, Pricing, and Rewards strategy, spearheading External Business Development.  

What you will do: 

• Integrate enabling technology for product innovation and enhancing customer experience. 
• Incorporate new products into The Unlimited portfolio successfully. 
• Cultivate and sustain partner relationships within target categories. 
• Lead tender and product specification development. 
• Select partners and benefits aligning with the Product, Price, and Rewards strategy. 
• Identify industry trends through research and event tracking. 
• Discover potential business opportunities and contact prospective partners. 
• Evaluate and screen potential deals, considering market strategies and financials. 
• Develop negotiation strategies, close deals, and integrate contracts with business operations. 
• Maintain market knowledge across strategic categories on the Product roadmap. 

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We're on the hunt for a dynamic Brand Leader to champion high-quality, on-brand creativity, and ensure all campaigns, communications, and collateral adhere faithfully to brand guidelines. 

What you will do:  

• Own and manage relationships between brand and various business departments
• Strategically partner with business departments, proactively leveraging the brand 
• Proactively seek opportunities to grow our brand and support business objectives

Guide and direct the creative process to ensure compliance including: 

•  briefing 
•  creative reviewing 
•  in field testing
•  production & distribution 
• Drive and develop product communication elements and creative assets 
• Ensure that all collateral and communications are aligned to the CI rules and brand framework (holding the customer at the center of all we do) 
• Ensure that the business strategy is driven in all communications 
• Manage costs & delivery expectations with strategic partners  
• Show a very keen eye on following market and competitive landscapes 
• Understand channels, tactics and methods to reach and communicate effectively with customer audiences 
• Constantly monitor and measure efficacy of communications and creative outputs 

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We're on the hunt for a Recruitment Lead to drive the thinking and implementation of the recruitment strategy for our national sales business and headhunt sales leadership. You will be sourcing, recruiting and developing Recruiters for the national sales force.  

What you will do: 

• Recommend tools and technology that track recruitment and improve retention 
• Develop a measuring system for key recruitment statistics 
• Create and drive the recruitment strategy  
• Continuously look at new and innovative ways to improve the recruitment processes 
• Ability to lead a team 
• Ensure the talent pipeline is being adequately equipped for the development of future leaders 
• Establish and maintain productive and collaborative working relationships with our strategic operational partners 
• Co-create growth goals and metrics alongside our Channel Heads and then help translate them into metrics for each division and the relevant levels of ownership