Multiple Job Opportunities at SMD Technologies

Key Account Manager Duties and Responsibilities

•  Developing a solid and trusting relationship between major key clients and company
•  Resolving key client issues and complaints
•  Developing a complete understanding of key account needs
•  Anticipating key account changes and improvements
•  Managing communications between key clients and internal teams
•  Managing account team assigned to each client
•  Strategic planning to improve client results
•  Negotiating contracts with client and establishing timeline of performance
•  Establishing and overseeing internal budgets with the company and external budgets with the client
•  Working with design, sales team, creative, advertising, logistics, managers, marketing, merchandising, warehousing, and team members from other departments dedicated to the meeting clients’ needs to ensure the highest quality of materials are being produced and all client needs met
•  Collaborating with sales team to maximize profit by up-selling or cross-selling
•  Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
•  Meeting all client needs and deliverables according to proposed timelines
•  Analysing client data to provide customer relationship management
•  Expanding relationships and bringing in new clients
•  Maintaining all client documentation and cohesive, up-to-date files, so as to have accurate, relevant, and readily available client focused data at all times

Key Account Manager Requirements and Qualifications

•  Must have wholesale retail distribution Key Account Management experience with a major retail group
•  Able to multitask, prioritize, and manage time efficiently
•  Goal-oriented, organized team player
•  Encouraging to team and staff; able to mentor and lead
•  Self-motivated and self-directed
•  Excellent interpersonal relationship skills
•  In-depth understanding of company key clients and their position in the industry
•  Eager to expand company with new sales, clients, and territories
•  Able to analyse data and sales statistics and translate results into better solutions
•  Bachelor’s degree in marketing, business administration, sales, or relevant field preferred
•  Four to five years’ previous work experience in sales management, key account management
•  Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
•  Intermediate computer skills, and experience with Customer-relationship management (CRM) software and the Microsoft Office Suite, with emphasis on superior Excel skills.
•  Strong negotiation skills, with ability follow-through on client contracts
•  Ability to multitask and manage more than one client account
•  Proven results of delivering client solutions and meeting sales goals
•  Excellent team player; must be willing and able to work with and in other departments if necessary to ensure clients’ needs are being met. This may mean occasionally working in and with the warehouse to ensure orders are packed and out by deadlines.
•  Excellent problem solving skills
•  Own transport, with valid driver’s license. Frequent store and client visits are expected.
•  Some travel may be expected (depending on client).

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Job Summary:

• SMD Technologies is seeking a dynamic E-commerce Key Account Manager to join our expanding E-commerce team. This role focuses on cultivating and enhancing relationships with key buyers across online retail platforms, managing promotional activities, and driving sales growth through analytical and numbers-driven strategies. The successful candidate will be instrumental in unlocking growth, managing revenue-generating projects, and achieving online sales targets by collaborating closely with internal teams and leveraging data-driven insights for optimized performance.

Key Responsibilities:

•  Forge and deepen relationships with key buyers at online retail platforms, ensuring a sustainable and productive partnership.
•  Develop and execute comprehensive e-commerce strategies to stimulate growth and optimize account performance.
•  Analyze sales data and market trends to identify opportunities for sales optimization and increased profitability.
•  Collaborate with internal departments (supply chain, marketing, finance) to ensure seamless execution of sales strategies and promotional activities.
•  Create and manage SEO-optimized product listings, monitor performance, and implement strategies to enhance conversion rates.
•  Develop and maintain promotional calendars, ensuring alignment with platform and category strategies.
•  Conduct in-depth analysis of sales results to identify and execute on opportunities for performance improvement.

Qualifications/Experience:

•  Exceptional communication and interpersonal skills, essential for building strong relationships with retail key accounts both in-person and remotely.
•  A strong background in retail key account management, demonstrating an ability to effectively manage and grow retail partnerships.
•  Proactive, flexible, and adept at navigating changing scenarios in the retail distribution business.
•  Technical adeptness with a good understanding of e-commerce platforms, digital marketing channels, and data analysis tools.
•  Knowledge of conversion copywriting, buyer journey, traffic analysis, and reporting tools, with the ability to apply these in a retail context.
•  Demonstrated ability to collaborate with internal departments to ensure seamless execution of sales strategies and promotional activities.
•  Creative and strategic thinker with a strong analytical skill set, capable of delivering data-driven strategies to enhance account performance.
•  Team-oriented, with excellent social and communication skills, enthusiasm, initiative, and perseverance.

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Job Summary 

The sales administrator is responsible for assisting with any administrative duties with regards to the independent client accounts in the company. The administrator must work directly with our office staff to ensure all administrative tasks are efficiently and effectively implemented. 

Roles and Responsibilities:

•  Resolving independent client issues and complaints 
•  Collaborating with sales team 
•  Meeting all client needs 
•  Accurate data capture and analysis 
•  Order capturing and processing; from receipt to delivery 
•  Following up on orders and client requirements 
•  Providing feedback internally and externally 
•  Keeping accurate and up-to-date filing systems 
•  Evaluation of clientele needs 
•  Assisting in the preparation for meetings with clients 
•  Sending reminders regarding upcoming appointments 
•  Suggest changes to office task workflow to improve efficiency 
•  Answer phones in a professional manner and direct calls to appropriate persons or take detailed messages 
•  Adhere to and meet deadlines that are communicated 

Requirements and Qualifications:

•  Sales admin experience (1 – 3 years) 
•  Valid SA driver’s license and own functional car 
•  Strong matric and/or tertiary study results (relevant NQF7 or Bachelor’s Degree preferred) 
•  Intermediate to advanced computer skills with knowledge of Microsoft Office Suite (outlook, work, excel, etc..) 
•  Knowledge of an accounting package advantageous (eg: Pastel/SAP) 
•  Able to multi-task, manage multiple accounts, prioritize, and manage time efficiently 
•  Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
•  Excellent team player 
•  Excellent problem-solving skills.

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Rework Manager

• As a Rework Manager, you will play a crucial role in overseeing and managing the reworking and relabelling processes of products and packaging to meet the standards and expectations of our clientele.

Rework Manager Roles & Responsibilities:
trategic Oversight:

•  Develop and implement strategic plans for efficient rework operations.
•  Collaborate with leadership to align rework processes with overall business objectives.

Supervision and Coordination:

•  Lead a team of rework assistants, ensuring tasks are delegated effectively.
•  Coordinate simultaneous tasks to optimize productivity and meet deadlines.
•  Oversee the arrangement and movement of stock for orders or bundles.

Communication:

•  Maintain open communication channels through email, phone, and in-person interactions.
•  Collaborate with various departments to ensure smooth workflow and address any issues.

Administrative Management:

•  Manage both digital and physical administrative tasks related to rework processes.
•  Generate barcodes and IMEI as needed, ensuring accuracy.
•  Verify and rectify any issues related to barcoding.

Quality Assurance:

•  Enforce high-quality standards and adherence to relevant codes of conduct.
•  Implement measures to improve work ethics and maintain a positive work environment.

Time Management and Efficiency:

•  Implement effective time management strategies, calculating lead times to meet project scopes.
•  Create and optimize proficient and ergonomically efficient production processes.

Problem Solving and Training:

•  Address and resolve issues through effective problem-solving techniques.
•  Assist in the training and development of rework staff, ensuring competence in assigned duties.

Process Improvement:

•  Continuously observe workflow and propose improvements to existing processes.
•  Adapt to a dynamic, fast-paced environment by staying informed about industry trends.

Required Skills & Experience:

•  Minimum of 5 years’ experience working in a fast-paced warehouse environment with a minimum of 3 years in a mid-managerial position.
•  Matric Certificate, along with a relevant tertiary qualification, is considered advantageous.
•  Clear criminal record
•  Demonstrated ability to lead and inspire a team of rework assistants in a dynamic environment.
•  Excellent verbal and written communication skills to effectively interact with team members, superiors, and other departments.
•  Strong organizational abilities with a focus on managing multiple tasks and priorities.
•  Analytical and critical thinking skills to proactively address challenges and solve problems in rework processes.
•  Efficient time management skills, ensuring tasks are completed within deadlines and project scopes.
•  General computer and Microsoft proficiency
•  Ability to adapt to a fast-paced and dynamic work environment, handling changes in processes and procedures effectively.

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Job Summary

• As the Logistics Warehouse Manager, you will be responsible for overseeing all aspects of our logistics operations within the warehouse. Your primary focus will be on managing the inbound and outbound logistics processes, optimizing inventory management, and coordinating with transportation providers to ensure timely and efficient delivery of goods.

Duties and Responsibilities

•  Coordinate inbound and outbound logistics activities, including receiving, storage, picking, packing, and shipping of goods.
•  Develop and implement efficient logistics procedures and workflows to optimize warehouse operations and minimize turnaround times.
•  Manage inventory levels and ensure accurate stock management, including regular cycle counts and inventory reconciliations.
•  Collaborate with procurement and production teams to ensure timely availability of materials and components for production schedules.
•  Liaise with transportation providers to coordinate delivery schedules, optimize route planning, and minimize transportation costs.
•  Monitor and track shipments to ensure on-time delivery and address any issues or delays proactively.
•  Implement and maintain robust inventory control systems to minimize stock discrepancies and losses.
•  Oversee the maintenance and upkeep of warehouse facilities and equipment, ensuring compliance with safety and maintenance standards.
•  Analyze logistics performance metrics and KPIs to identify areas for improvement and implement corrective actions as necessary.
•  Stay updated on industry trends, regulations, and best practices in logistics management to drive continuous improvement initiatives. 

Requirements and Qualifications

•  Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
•  Proven experience (3-5 years) in logistics management within a warehouse environment.
•  Strong leadership and management skills, with the ability to motivate and develop teams.
•  Excellent organizational and problem-solving abilities.
•  Sound knowledge of inventory management principles and logistics best practices.
•  Solid understanding of health and safety regulations and procedures.
•  Effective communication skills and ability to collaborate with cross-functional teams.
•  Strong attention to detail and accuracy in record-keeping.
•  Flexibility to work extended hours and weekends as needed.

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Inventory Manager

• The Inventory Manager will be responsible for overseeing all aspects of inventory management in our warehouse facility. This includes but is not limited to inventory control, stock replenishment, order fulfilment, and maintaining accurate inventory records. The successful candidate will ensure that inventory levels are optimized to meet operational needs while minimizing carrying costs and stockouts.

Inventory Manager Roles & Responsibilities:

• Develop and implement inventory management policies and procedures to optimize inventory levels and ensure accuracy.
• Plan and execute inventory counts and audits to verify stock levels and reconcile discrepancies.
• Monitor inventory movements and trends to identify potential issues and opportunities for improvement.
• Coordinate with procurement and logistics teams to ensure timely receipt and distribution of goods.
• Implement systems and tools for efficient inventory tracking and reporting.
• Train and supervise inventory staff to ensure adherence to inventory management protocols.
• Collaborate with cross-functional teams to forecast demand and plan inventory replenishment.
• Analyze inventory data to identify slow-moving or obsolete stock and develop strategies to minimize excess inventory.
• Maintain compliance with regulatory requirements and company policies related to inventory management.
• Continuously evaluate and improve inventory management processes to enhance efficiency and accuracy.

Required Skills & Experience:

• Bachelor’s degree in business administration, Supply Chain Management, or related field (advantageous)
• 3-5 years of experience in inventory management, preferably in a warehouse or distribution environment.
• Proven track record of implementing inventory control strategies and improving inventory accuracy.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in inventory management software and Microsoft Excel.
• Ability to work effectively in a fast-paced and dynamic environment.

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Please take note that this position has the working hours of: Monday to Thursday 10am to 7pm and Friday 8am to 5pm.

Job description

• Administrative Assistant's are primarily assisting their delegated Accounts Manager with daily, weekly, and monthly administrative tasks. This role will work directly with our office staff to ensure all administrative tasks are efficiently and effectively implemented. This role will be working directly with US accounts.

Key competencies:

•  Strong interpersonal skills
•  The ability to manage multiple tasks at once
•  Excellent professional business communications and etiquette

Job Duties and Responsibilities:

•  Accurate data capture and analysis
•  Accurate creation and timely completion of reports
•  Client relations and liaison
•  Order capturing and processing; from receipt to delivery
•  Following up on orders and client requirements
•  Providing feedback internally and externally
•  Keeping accurate and up-to-date filing systems
•  Updating client listings
•  Assist in preparation of presentation materials
•  Assisting in the preparation for meetings with clients
•  Capturing and submission of minutes from meetings
•  Plan and schedule meetings, presentations, and other office-related events
•  Sending reminders regarding upcoming appointments

Requirements and Qualifications:

•  Strong matric and/or tertiary study results
•  Excellent English communication skills; spoken, written and comprehension
•  Fast, proficient, and accurate typist and/or data capture
•  Intermediate MS Excel proficiency
•  Self-starter who works well independently
•  Ability to prioritize given tasks and work efficiently towards completing them
•  Familiar with common office equipment (printers, copier, fax, etc.)
•  Detail-oriented and exceptional organizational skills
•  Strong problem solver and analytical thinker
•  Professional demeanour

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Job Overview:

• The Senior Bookkeeper will play a crucial role in maintaining accurate financial records, overseeing day-to-day accounting operations, and ensuring compliance with regulatory requirements. This position requires strong attention to detail, excellent organizational skills, and a thorough understanding of accounting principles.

Responsibilities:

• Manage the full accounting cycle, including accounts payable, accounts receivable, general ledger entries, and bank reconciliations.
• Prepare and review financial statements, including balance sheets, income statements, and cash flow statements.
• Conduct month-end and year-end closing procedures to ensure timely and accurate reporting.
• Oversee payroll processing, including calculating wages, managing employee benefits, and ensuring compliance with tax regulations.
• Maintain accurate records of financial transactions and monitor accounts to identify discrepancies or irregularities.
• Prepare and file tax returns, ensuring compliance with all relevant tax laws and regulations.
• Develop and implement internal controls and procedures to safeguard company assets and prevent fraud.
• Assist in budgeting and forecasting activities, providing financial insights and analysis to support decision-making.
• Liaise with external auditors and regulatory authorities as needed to facilitate audits and regulatory compliance.
• Stay updated on changes in accounting standards, regulations, and best practices, and ensure adherence to industry guidelines

Requirements:

• Bachelor's degree in accounting, finance, or a related field.
• Proven experience as a senior bookkeeper or similar role, with at least 2 years of experience.
• Strong knowledge of accounting principles and practice.
• Proficiency in accounting software such as QuickBooks, Xero, or Sage.
• Excellent analytical skills and attention to detail.
• Ability to work independently and prioritize tasks effectively.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.
• High level of integrity and ethical conduct.

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Job Summary

We are looking for a dynamic and creative Videographer & Editor to join our team. The ideal candidate will be responsible for producing high-quality videos to promote our products and brands, designing compelling YouTube thumbnails, writing engaging scripts and YouTube descriptions, and optimising our YouTube channel for maximum visibility. This role requires a blend of videography, graphic design, copywriting, and SEO skills, along with proficiency in animation and various Adobe programs. 

Responsibilities and Duties: 

• Video Production: Conceptualise, film, and edit video content that aligns with our marketing strategies and brand voice. Ensure videos effectively promote our products and enhance our brand's presence. 
• Graphic Design: Create eye-catching YouTube thumbnails that drive video views. Utilise graphic design skills to support video content and enhance visual storytelling. 
• Copywriting: Write compelling scripts for video content that engage and inform our audience. Craft SEO-optimised YouTube descriptions and tags to improve video discoverability and rankings. 
• SEO Optimisation: Apply best practices for YouTube channel optimisation, including keyword research, tagging, and description enhancements to increase visibility and subscriber engagement. 
•  Software Proficiency: Utilise Adobe After Effects, Premiere Pro, Photoshop, Illustrator, Audition and Lightroom to edit video and graphic content, ensuring high-quality production values. 

Required Skills/Qualifications: 

• Proven experience as a Videographer & Editor, with a portfolio that demonstrates skills in video production, graphic design, and content creation. 
• Matric Certificate and relevant Tertiary Qualification 
• Strong proficiency in Adobe Creative Suite, specifically After Effects, Premiere Pro, Photoshop, and Illustrator. 
• Excellent storytelling capabilities, with the ability to write, edit, and produce engaging content. 
• Knowledge of SEO best practices for YouTube and experience in channel optimisation. 
• Creative thinking and problem-solving skills, with a keen eye for detail. 
• Experience with animation and motion graphics to enhance video content. 
• Familiarity with current video marketing trends and SEO strategies specific to YouTube. 
• Ability to work collaboratively with a creative team and independently on projects. 

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Job Summary 

We are seeking a talented and detail-oriented Product Photographer to join our team. The ideal candidate will possess a strong background in photography, expert editing skills, and proficiency in deep etching techniques. 

This role requires a creative individual who can produce high-quality images that accurately represent our products, enhancing our online presence and marketing materials.

Responsibilities

• Product Photography: Take professional photographs of products for use on packaging, websites, catalogues, and for marketing materials. Ensure consistent quality and style across all images.
• Editing and Retouching: Perform post-production tasks, including editing, retouching, and colour correction, to produce polished and visually appealing images.
• Deep Etching: Expertly remove backgrounds and perform deep etching tasks to create clean, focused images of products.
• Set Design: Plan and execute product shoots, including setting up lighting, backdrops, and product positioning to capture the best possible photos.
• Collaboration: Work closely with the marketing team to understand the vision and requirements for product imagery. Provide creative input to enhance product presentation.
• Equipment Maintenance: Manage and maintain photography equipment and software, ensuring everything is in working order and up to date.
• File Management: Organise and archive photographs efficiently, maintaining a systematic filing system for easy access and retrieval.

Skills & Qualifications

•  Professional Experience: Proven experience as a Product Photographer or similar role. A portfolio is required to demonstrate photography, editing, and deep etching skills.
• Technical Proficiency: Strong knowledge of photography techniques, lighting, and composition. Expertise in photo editing software (e.g., Adobe Photoshop, Lightroom) and deep etching techniques.
• Creativity and Attention to Detail: Ability to produce visually appealing images that meet marketing objectives. A keen eye for detail and aesthetic.
• Communication Skills: Excellent verbal and written communication skills. Ability to collaborate effectively with team members and stakeholders.
• Time Management: Strong organisational skills with the ability to manage multiple projects simultaneously and meet tight deadlines.

Education:

• A degree in Photography, Visual Arts, or a related field is advantageous.

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Job Overview:

• We are seeking a talented Licensing Graphic Designer with a passion for creative design and a keen eye for detail. The ideal candidate will have experience in character licensing, although this is not mandatory. Creative flair, graphic illustration skills, and a strong understanding of layout are essential for success in this role. The Licensing Designer will be responsible for creating captivating designs for licensed products, ensuring they adhere to brand guidelines and resonate with target audiences.

Responsibilities:

• Collaborate with the licensing team to develop innovative and appealing licensed product designs.
• Create original artwork and graphic illustrations for licensed merchandise, including characters.
• Ensure all designs meet brand standards and licensing requirements.
• Research market trends and consumer preferences to inform design decisions.
• Develop mock-ups and prototypes to present design concepts to clients and stakeholders.
• Work closely with manufacturers and suppliers to ensure designs are translated accurately onto products.
• Maintain organized files and records of design assets, including digital files and prototypes.
• Participate in brainstorming sessions and contribute creative ideas for new product concepts.
• Review and provide feedback on product samples to ensure quality and accuracy.
• Stay updated on industry trends, emerging technologies, and design tools to continuously improve skills and knowledge.

Requirements:

• Proven experience as a graphic designer, illustrator, or licensing designer.
• Strong portfolio showcasing creative design work, including graphic illustrations and character designs.
• Proficiency in design software such as Adobe Illustrator, Photoshop, PowerPoint and Blender/InDesign.
• Understanding of licensing principles.
• Strong communication skills and ability to present design concepts clearly and persuasively.
• Detail-oriented approach with a focus on quality and accuracy.
• Bachelor's degree in graphic design, illustration, or a related field (preferred but not required).
• Passion for creativity and a drive to innovate and push boundaries in design.