New Roles at FNB South Africa

Job Description

To provide specialist product advice

• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members.
• Maintenance of expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Implement and maintain sound business processes that minimise FNB risk and deliver quality requirements specifications. Findings that area as a result of internal or external audit and client management and risk.
• Initiate and manage product research, data mining and quantitative analysis to ensure sustainability and future competitive growth.
• Explore local and international markets for new products and trademarks in order to expand and strengthen the business' market position.
• Facilitate the conversion of knowledge and ideas into new or improved products, processes and services.
• Manage own development to increase own competencies.

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Job Description

To provide management information system improvements and standardised procedures

• Recommends suitable data processing applications and software
• Manages Business Intelligence service delivery and coach and mentor analyst
• Support and implement a cycle of medium-term improvements to drive profitability and strategic objectives through BI
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Develop a BI service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members to ensure application of BI tools by facilitate sessions to collaborate with stakeholders about options for the solution Provides high level input to vendor management and assists in expertly resolving any disputes
• Provides high level input to vendor management and assists in expertly resolving any disputes
• Ensure Business Intelligence Service through the solution life cycle, which includes: design, build, test, implement and validate the overall solution and are evaluated against the delivered of solution according to the business case for the specific solution to ensure that the proposed benefits are realised
• Define and implement the Information Management strategy to exchanges Business Intelligence and ensure execution of strategy and plans by team
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements
• Monitor changes in legislation, regulations, initiatives and relevant industry practices
• Ensure drafting and implementation of appropriate interventions
• Ensure compliance with audit requirements
• Define and implement suitable data management practices to ensure the quality and integrity of the information assets, including master data management.
• Lead the setting up of the intellectual agenda for the team
• Participate in planned activities that are appropriate for own and employee development

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Job Description

To analyse customer and payment information to identify potential suspicious payments and comply to Group screening, monitoring and reporting requirements with a focus on determination of overall client desirability in-line with segment risk appetite

• Provide an administration service that meet time and quality standards and, includes reporting and updating of all relevant information
• Address customer needs in order to meet or exceed customer expectations
• Act responsibly with work related resources to contribute to cost containment
• Profile customers to determine business risk
• Plan and complete activities within area of work to meet set time and quality standards
• Adhere to schedules to perform assigned work
• Attend and facilitate meetings as and when required
• Maintain documentation and share information with the team where applicable
• Execute own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
• Identify and escalate risk as normal part of work
• Use appropriate data analysis and information gathering techniques from internal and external sources to profile customers and complete required documentation
• Deliver on contracted performance objectives, work queues of open alerts according to the set procedures and agreed service level agreements
• Analyse and investigate suspicious persons or activities and provide recommendations in line with segment risk appetite to determine if it is viable to conduct business
• Compile quality reports with comprehensive recommendations and customer risk assessments that enable business to make informed decisions
• Produce report summaries and detailed documents on required platforms

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Job Description

To ensure effective movement, collection, integration, storage and provisioning of data to meet business objectives through sound understanding of business unit requirements and frequent collaboration with relevant stakeholders (such as Enterprise  Architecture, Database and Solution Architects, Business Intelligence Developers, Data Scientists and Product Owners, etc)Take ownership of data delivery end-to-end for specific business use cases, as well as set and manage SLAs. Work with team and stakeholders to continually assess and redefine data technology stack to support changing data patterns and business use cases and to bridge the gaps between Data Engineering, Business, and Product by constantly collaborating with all parties to understand data needs. Work closely with Head of Data and the Data Architect to fulfil the department's quarterly objectives and ensure business deliver effective solutions. Design, build, and evolve custom ETL processes for feeding consumer systems. Design, implement, QA and deploy ETL transformations to enhance the Data Eco System and workflows to load, analyse and archive customer transactional data. Ensure data quality is maintained throughout all managed systems. Perform data quality analysis

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Job Description

To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives

• Prevent wastage and identify process improvements to contain and reduce costs
• Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements
• Facilitate and coordinate the end to end implementation of prioritised and approved projects
• Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
• Assess own performance through seeking timely and clear feedback and request training where appropriate
• Develop new insights into situations and apply innovative solutions to make organisational improvements
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Compile reports that track progress and guide business to make informed decisions
• Compile reports that track progress and guide business to make informed decisions relating to building technical equipment
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation

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Job Description

To strategically and operationally manage and grow a portfolio of high revenue generating clients (150 million plus) by growing the portfolio through the acquisition of new clients and the retention thereof and responsible for portfolio management in the segment

• Collaborate closely with relevant business units and product houses as per strategy to identify revenue opportunities
• Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self service options across client base
• Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan
• Produce or review budget reports to make sure they accurately reflect work activity
• Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements 
• Escalate potential budget risks that may lead to increased costs or financial losses  
• Present work proposals on planned activities that will require financial resources 
• Allocate and approves expenditure
• Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget
• Deliver customer experience excellence aligned to Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options 
• Ensure full understanding of customer needs to deliver a quality service
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
• Communicate how customer service solution will be implemented and secures buy-in 
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
• Ensure resolution of customer queries and complaints timeously and ownership of issues
• Analyse customer feedback to help improve customer service
• Propose ideas to improve customer service
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in 
• Engage in cross-functional relationships to obtain and to provide work support Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business 
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
• Develops an understanding of risks and risk management approaches
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Educates others and makes suggestions for improvements
• Networks and participates in specialist risk forums where required
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management
• Manage the growth of active customer account base
• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy
• Develop and implement an area operational plan in achievement of Business objectives
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Assess own performance against competencies and skills required delivery
• Identify development needs and select effective solutions to address own development need
• Prepare a personal development plan with management to implement and review as required
• Monitor own progress against development plan and measure impact of results
• Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
• Partner and collaborate with team members to achieve team success
• Share information and knowledge that benefits the team
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement"

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Job Description

Responsible for providing the direction and managing the creative process of a specialist team.

• Establishment, alignment and management of target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
• Maintenance of expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Develop a product strategy aligned to business strategy to ensure business growth and sustainability.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Implement and maintain sound business processes that minimize FNB risk and deliver quality requirements specifications.
• Findings that area as a result of internal or external audit and client management and risk.
• Manage designated product development projects from inception to final execution, including post implementation evaluation.
• Initiate and manage market research, data mining and quantitative analysis to ensure sustainability and future competitive growth.
• Explore local and international markets for new products and trademarks in order to expand and strengthen the business' market position.
• Facilitate the conversion of knowledge and ideas into new or improved products, processes and services.
• Manage own development to increase own competencies.

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Job Description

Analyses credit data to estimate degree of risk in extending credit or lending money
Consults with management to assist in corporate planning

• Achieve year on year Total Consumer Revenue Growth as per the Branch Financial Performance Report for your Customer Portfolio
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional Credit service that exceeds customers' expectations through  proactive, innovative and appropriate solutions
• Assist internal sales partners with credit decisions and application of the credit policy.
• Build and maintain relationships with internal business partners
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Responsible for maximising cross sell opportunities through credit assessment and client portfolio analysis
• Assist internal sales partners with credit decisions and application of the credit policy and build and maintain relationships with internal business partners
• Ensure average approval turnaround time against target to ensure retention of clients.
• Analyse credit data to estimate degree of risk in extending credit or lending money by accessing credit applications
• Comply with governance in terms of legislative and audit requirements
• Responsible for the returns of daily stats
• Manage personal development to increase own skills and competencies

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Job Description

To deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation, and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.

All appointments will be made in line with the Bank’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Additional Requirements - In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Hello future Private Clients Advisor – Eastern Cape Region

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can:

• Deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
• Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.

You will have access to:

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate.

We can be a match if you are:

• Able to build sound relationships based on trust and openness.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.

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Job Description

To assist the deal makers with financial, market and risk analysis and credit data analysis to estimate degree of risk in extending credit or lending money

Hello Future Deal Architect/ Analyst

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Commercial Property Finance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Prevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costs
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Analyses credit data to estimate degree of risk in extending credit or lending money
• Grow credit business opportunities
• Keep abreast of credit, industry and product knowledge
• Asses credit risk, structure deals and prepare presentation for Credit Committee
• Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
• Deliver internal and external customer service excellence through adherence to quality service standards
• Identify and implement on opportunities for revenue growth in order to deliver on sales targets

You will be an ideal candidate if you:

• Completed B Com Accounting
• Preferred Qualification: CA (SA)/ CFA/ BBusSc / BCom Finance or related qualification
• Experience: 3 – 5 years relevant experience (property/ structured finance)
• Ideal candidate will be based in Pietermaritzburg or willing to travel to Pietermaritzburg

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Ability to interpret financial statements
• Strong communication skills
• Knowledge of deal origination
• Analytical skills with attention to detail
• Strong sales and client service experience
• Ability to bring in new business and increase acquisition
• Strong credit experience and negotiation skills
• Build and maintain stakeholder relationships experience (any segment)
• Strong collaboration skills
• Exposure to dealing with juristic clients
• Portfolio management experience