New Vacancies at Belmond Mount Nelson Hotel

• Assist with the hiring, training, scheduling, and supervising the team team
• Ensure the highest standards of service excellence and quality in the F&B department.
• Overseeing day-to-day operations of the Bar, including opening and closing procedures, managing seating arrangements, and coordinating timely food preparation with the kitchen staff
• Assist in the managing of F&B departments as required
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.

Requirements

• Experience providing exceptional customer service, handling Food & Beverages and working in a fast-paced environment.
• Good Food & Beverage product knowledge.
• Friendly and attentive demeanour, ability to answer questions, provide recommendations, and ensure a positive dining experience for our guests.
• Strong communication skills to interact with the guest, as well as your fellow colleagues.

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• Assists callers by answering the line and connecting the caller to the correct person or department.
• Ensure the smooth running of the switchboard functions, including but not limited to, message taking, message delivery and the hotels switchboard operations.
• Assist with departmental administration.
• Provide information about hotel amenities and promote hotel services and ensure you stay self-informed on what activities are available in the city and surrounds.

Requirements

• Previous proven administration or experience in similar role required.
• Previous Switchboard experience -advantageous
• Outstanding telephone etiquette skills.
• Excellent written, computer and verbal communication skills.
• Customer / staff focused & Team orientation.