Open Vacancies at Prodigy Finance

What are some of the responsibilities of this role?

Communication Planning

• Collaborate with cross-functional teams to understand business objectives, targets, audience, and acquisition goals.
• Responsible for creating and executing end CRM strategies to engage and convert international masters students

Content Creation

• Produce compelling and engaging content for email, website, in-app, push notification, social media and SMS.
• Secondarily, assist with website copywriting and social media copywriting
• Craft messaging that highlights the unique value proposition of Prodigy’s funding solution for the international masters' student market
• Create persuasive subject lines and engaging email body copy to drive open rates, click-through rates and other required domain metrics

Segmentation and Personalisation

• Utilise and understand data and segmentation with the help of the domain leads and data teams to tailor content to specific interests, needs and preferences of different customer segments.
• UseImplement dynamic content and personalisation strings to enhance the relevance of each email

Automation and Workflows

• Set up and manage email automation workflows, welcome sequences, drip campaigns and lead nurturing sequences.
• Ensure timely delivery of the right content to the right audience at different stages of the acquisition journey.

A/B testing

• Conduct A/B testing on email content (subject lines, email copy, visuals, layout, call to action) and mechanisms (delivery dates, ranges, and settings) to optimise performance subject lines, email copy, visuals, layout, call to action to optimise email performance.
• Analyse test results and use insights to refine email strategies and improve conversion rates, and work with the data team to understand and improve campaign outcomes

Lead Nurturing

• Develop lead nurturing strategies to guide potential students through decision-making process, addressing their concerns and needs.
• Create content assets with the content lead, such as customer testimonials and case studies, to provide value and build trust.

Data Analysis and Reporting

• Monitor email campaign metrics i.e. open rates, click-through rates, conversion rates, unsubscribes, and through the funnel to registration, application starts to submit.
• Create a weekly and monthly report to share in functional meetings, domain meetings and performance meetings.

Compliance and Best Practice

• Ensure email campaigns comply with relevant data protection laws and privacy regulations (e.g. GDPR, CAN-SPAM) and are signed off by the Legal team
• Stay up-to-date with emerging trends on email best practices and industry news and implement innovative strategies.

Collaboration

• Coordinate with design, content and acquisition teams to ensure consistent brand and messaging across all communications.
• Work closely with the data, tech and analytics teams to integrate email campaigns with customer data and track user interactions.

What would the ideal candidate be great at?

• Personal stature, gravitas, a relationship builder, influencer, excellent communication and interpersonal skills across a number of stakeholder groups
• Excellent critical judgment; able to make good decisions, be trusted, respected and dependable; be proactive and responsive, ask the right questions, raise flags at the right time. Able to prioritise and plan workloads for the team
• Insight. Developing a feel for the international graduate students, their needs and how to translate that into an opportunity for Prodigy Finance
• Analytical thinking capability: logical, systematic, strategic and pragmatic
• Strong attention to detail, both quantitative and qualitative; can process large amounts of data from disparate sources.
• Able to learn new concepts and business issues quickly
• Bias to action; create ideas, think outside the box
• Problem-solver and solution finder, proactive, use initiative to develop and improve
• Structured in an unstructured environment; highly organised, ability to multi-task and project manage. Can correctly prioritise multiple issues, opportunities and creates structure, systems and processes from scratch.

Qualifications and experience

• Degree in communication, journalism, media or marketing
• Excellent command of the English language
• 2-3 years’ communications/marketing experience gained within a highly reputable technology or financial services company
• Experience working with communications and customer data with any customer engagement platforms is a must. Working on Braze would be an advantage which is Prodigy’s customer engagement platform.
• Experience with programmatic marketing methodologies and tools
• Demonstrable experience in stakeholder management and relationship building
• Proven track record of partnering with cross-functional teams and leading successful product launches 
• Experience working with Tech, Product and Business Development teams to understand market requirements and support business initiatives
• Understanding of user journeys, customer journeys and customer experience, particularly within the context of financial services or technology.

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What are some of the responsibilities of this role?

Strategic Communication

• Develop and refine the overall content and communications strategy aligned with company goals and target audience to enhance the visibility and reputation of Prodigy.
• Collaborate with cross-functional teams to ensure consistent messaging across all communication channels.  Understand domain objectives and priorities to develop communications and content plans.

Content Creation and Management

• Produce engaging and informative content for various platforms, including website, landing pages, email, SMS, WhatsApp, blogs, social media, newsletters and press releases.
• Generate content that resonates with Prodigy’s target audience, showcasing value propositions and benefits of the solution for international master’s students.
• Ensure consistent tone, style and messaging across communications materials and channels.
• Oversee the creation of multimedia content, including videos, infographics, and other visual assets.

Brand Management

• Ensure brand consistency in all communication material and across all channels, i.e. brand voice and messaging frameworks.
• Develop and maintain content and brand guidelines, ensuring alignment with the company’s values and objectives.
• Monitor industry trends and competitor activities to inform brand positioning.

Public Relations and Social Media

• Review media content in the form of press releases and articles on a case-by-case basis.
• Support editorial plans and requirements for social media and other content-dependent efforts across functions when required.

Team Management

• Lead, mentor and empower the communications specialists to foster a collaborative creative work environment to deliver on their responsibilities.
• Provide communications specialists with guidance and direction for planning, execution and outcome (goals and key results) on an ongoing basis.
• Ensure their SOPs, Communications Briefing template and RACI models are followed.
• Conduct regular one-on-one meetings and weekly performance checks to ensure that the communications specialists are delivering on their priorities.
• Supervise external contributors where applicable and edit or rewrite contributions where needed.

Analytics and Reporting

• Ensure the team prepare regular reports on their email campaigns detailing performance metrics and insights for functional, domain and company performance meetings;
• Weekly domain meetings
• Bi-weekly performance and learning meetings
• Monthly Marketing Report

Content and Communications Tech Operations

• Responsible for building out of landing pages and updating of web pages when required using the content management system
• Oversee design for communications and content within the content management system and customer engagement platforms.
• Oversee the email journey build, content structuring, tagging and email implementation using Prodigy’s customer engagement platform.

Qualifications and experience

• Bachelor's degree in Communications, Journalism, Marketing or related field
• Proven experience in communications, content creation, and brand management, preferably in the Fintech or financial services industry
• Exceptional writing and editing skills with a keen eye for detail
• Knowledge of SEO, web analytics and content optimisation
• Strong understanding of digital marketing trends, customer engagement, content management and social media platforms
• Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously

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Roles & Responsibilities:

• Your primary responsibility is the design and implementation of a credit origination strategy which meets the business objectives. 
• You will manage a team of analysts and provide ongoing coaching and mentorship to support their growth. 
• You will also manage the credit underwriters and be responsible for decisions on escalated credit cases and other operational tasks.
• You will be the owner of the Loan Originations Policy and Credit Risk SOP. 
• You will work closely with the Predictive Analytics (Data Science) team in the design of Credit Models that predict the Probability of Default, the future earnings potential of our customers and the risk of the schools that we support. 
• You will work closely with the product managers who work on the design of our financial product, the verification of our customer information and the disbursement of our loans. 
• You will work closely with the legal and compliance team to make sure that our underwriting strategy is compliant with Prodigy’s regulatory model.
• From time to time, you will present our credit underwriting strategy externally to debt or equity investors. 

Qualifications and Experience:

• A truth seeker who is curious, highly motivated and ambitious
• 4-6 years of relevant experience in consumer credit originations. Experience managing scorecards, 
• Proven experience managing analysts will be a plus. 
• Proven ability to apply credit and risk principles toward business goals
• Demonstrated ability to synthesise, prioritise and drive results with urgency
• Proven organisational, interpersonal and analytical skills

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What are some of the responsibilities of this role?

• Be an integral and trusted member of the Tech team
• Be a mentor and pair-code with other team members regularly
• Make an impactful contribution, ask great questions, and execute high quality work
• Take responsibility for the state of the code you produce and inherit
• Find and propose ways our codebase, conventions and ways of working could be improved
• Researching and staying abreast of key technical developments, industry trends and innovations

What would the ideal candidate be great at?

• Technical acumen: evolving our iOS and Android applications, and some lightweight backend services using React Native, Redux, Redux-Saga, Node.JS, Nest.JS and Jest (with some Objective C/Swift and Java/Kotlin as required)
• Technical competence: love coding, able to learn new paradigms quickly and look to continuously improve and find better ways of doing things
• Excellent critical judgment: able to make good decisions, be trusted, respected and dependable, be proactive and responsive, ask the right questions, raise flags at the right time, able to prioritize and plan your own individual tasks
• Mindfulness: be considerate of the implications of your work, really care about what you are doing and the impact of your contribution
• Teamwork and team spirit: we are all contributing to the same platforms, so you need to not only be a great individual contributor but be more motivated by the achievements of the whole team - we only win if the team wins, see the impact of your own work and positively influence and help the work of others
• Getting up to the front of the bus: get stuck in, execute, generate ideas, have an impact, don’t just sit back and be a passenger

Qualifications and experience

• 6+ years of professional experience in programming
• 2+ years experience in React Native / React Web development
• 1+ year experience with Node backend (Express, Nest.js or similar)
• Solid experience in vanilla JavaScript, including ES6 features
• Strong appreciation for UI/UX standards and a passion for developing beautiful interfaces
• Knowledge of professional software engineering practices and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Experience in developing RESTful API backends and microservices
• Demonstrated track record of working with relational databases, e.g. PostgreSQL.

Experience that is nice to have (but we’ll trade off if everything else fits)

• Unit testing with Jest and experience with TDD
• Native mobile experience, in either iOS or Android
• Experience with build-pipelines & Continuous Integration systems, using the likes of Github Actions, Jenkins and Fastlane
• Comfortable with cloud platforms such as AWS
• Experience with the Redux unidirectional data flow pattern, Redux-Saga experience would be highly advantageous
• Experience with Gatsby and static websites
• Experience with Next.JS and server side rendering 
• Functional programming
• Experience with Python or Ruby
• A willingness to learn other languages if needed

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 What are the key responsibilities of the role?

• Coding across the full stack
• Leadership - coaching and mentoring the members of your team
• Ownership of the development, improvement and expansion of the of our prodigyfinance.com website along with our React customer onboarding application and associated Ruby on Rails APIs, expanding its availability to cater to all customer use cases
• Reviewing pull requests and co-ordinating deploys via our Jenkins build pipelines
• Regular 1 on 1s with each of your team members
• Work with the team, UX designers and Product to redesign and implement industry leading, frictionless customer experiences for the early stages of the customer journey
• Become an integral and trusted member of the tech team; be a team leader, coach and mentor, decision maker and handle a full caseload of hands-on coding / implementation projects
• Take a leadership and decision-making role in the technical architecture and implementation of the wider systems. This includes project prioritization, evaluating technical debt, technical problem resolution and how to incrementally evolve a solution to reach a target architecture while delivering business value
• Take responsibility for coding core-feature implementation projects and Greenfield projects. Make an impactful contribution, ask great questions, and execute high quality work
• Lead, coach and mentor other team members, especially in the use of React, and facilitate knowledge sharing among team members
• Researching and staying abreast of key technical developments and industry trends and innovations
• Completing reasonable tasks as requested within the broad parameters of the role
• Drive the UI capacity of the company forward

What would the ideal candidate be great at?

• Technical competence; love coding, able to learn new paradigms quickly and look to continuously improve and find better ways of doing things
• Coding and creating with front-end technologies - HTML, CSS and and Javascript on the front-end
• Experience with an OO language such as Python / Ruby, and building and querying REST APIs
• Understanding the importance of writing clean code and code testing
• Keeping UI in mind when building and designing
• Ability to take a feature or product all the way from conception to release, leading and driving the team and the project
• Teamwork and team spirit; be more motivated by the achievements of the whole team
• Getting up to the front of the bus; get stuck in, execute, generate ideas, have an impact, don’t just sit back and be a passenger
• Attention to detail – you want to make things look good!

Qualifications and experience

• At least 6+ years experience in web development
• At least 8+ years overall development experience
• Experience with front-end and back-end technologies, we use React, Ruby on Rails and Python
• Python / Ruby (or other OOP) language experience
• Experience working in an Agile environment
• Experience integrating with backend APIs
• Experience testing your own code 
• Strong appreciation for UI / UX standards and a passion for developing beautiful interfaces

Experience that would be nice to have (but we’ll trade off if everything else fits)

• Experience working with React or another front-end framework
• Ideally you are language agnostic and eager to try out new languages as needed
• Scripting experience
• Experience working in a highly collaborative team
• Interest in web performance, accessibility, browser compatibility and ‘mobile-first development’
• Start-up experience. Sometimes the earth moves beneath your feet at Prodigy Finance, so you've got to be comfortable with ambiguity, able to wear lots of hats, and adapt easily as we continue to grow