Recent Job Openings at Hilton

• Perform day-to-day routine and preventative maintenance within the hotel rooms
• Respond promptly and efficiently to any maintenance calls that arise
• Execute the preventative maintenance schedule and ensure all equipment and designated areas are maintained to the required standard
• Assist in the implementation of energy conservation program
• Recommend maintenance system improvements and energy savings
• Maintain all tools, equipment, and working areas in good condition
• Keep your technical training knowledge and skills up to date
• Assist Chief Engineer with all department admin, reports, LightStay updates and team leadership

What are we looking for?

An Engineer/Technical Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A certificate in a specialized field such as Electrical, Mechanical, Refrigeration, Carpentry, or Plumbing, required
• Current working knowledge of general maintenance and engineering work
• Experience in the Maintenance Department of a large hotel, hospital, ship, and/or restaurant complex or similar
• Strong work ethic
• A passion for delivering great customer service
• Ability to work without close supervision and within established timeframes

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What will I be doing?  

As the shift Engineer, you will be responsible for performing the following tasks to the highest standards: 

• Set and maintain service standards for work to drive staff to achieve common goals. 
• Assign tasks according to the instructions of the Chief Engineer, follow-up with and guiding the completion of tasks, ensuring good handover between teams to ensure smooth workflow. 
• Regularly check the operation of the machine room, related systems and equipment, and give timely feedback. 
• Advise on equipment and operating procedures in terms of energy efficiency. 
• Responsible for the administrative work within the team, keeping records of employee attendance and daily performance, recording and filing the maintenance policies involved in the shift. 
• Manage the system's materials, staff borrowing tools as well as the registration and storage system of receiving materials. 
• Coordinate the work schedule of the Contractor according to the maintenance plan. 
• Supervise and inspect the safe operation of equipment in all departments and prevent violations. 
• Responsible for training employees to improve working skills, enabling them to work with maximum efficiency.  
• Conduct regular performance evaluations with employees, guiding and training employees to be competent for higher positions. 
• Responsible for making suggestions for handling employees' mistakes. 
• Ensure that energy management plans are closely monitored and effectively implemented (gas, water, electricity and diesel). 
• Ensure the execution and implementation of emergency procedures, coordinating with engineering procedures for other incidents. 
• Perform any other reasonable duties and duties as assigned. 
• The department reserves the right to change or supplement the job description if necessary. 

What are we looking for? 

A shift Engineer serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• At least 3 years of working experience in the same position or 5 years of supervisory experience in a 4 / 5-star hotel. 
• Proficient in English to meet business needs. 
• Knowledgeable of hotel electrical and mechanical knowledge. 
• Familiar with hotel engineering equipment maintenance and repairs. 
• Strong communication and coordination skills

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JOB DESCRIPTION

• Greets customers, checks them in and out and responds to inquiries with accurate information regarding hours of outlet operation, hotel services, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc.
• Makes arrangements for these services as needed by guests. Manages department budget, including approval of payroll. Trains, supervises, schedules and assists in evaluating staff.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

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JOB DESCRIPTION

• Assists in the supervision of the Accounting staff particularly as it pertains to computerized accounting systems, month-end close, and general ledger reconciliation. Trains, supervises, schedules and assists in evaluating staff.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

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What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

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What will I be doing?

As Front Office Team Leader, you will supervise the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Team Leader is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Execute duties as assigned by the Guest Operations Manager & Chief Host 
• Be the main point of contact for all assigned Team Members, and the link to the Guest Operations Manager
• Be a role model for others concerning brand-specific behaviours and coach less experienced colleagues on the job
• Manage the desk through times of stress, speedily resolve guest concerns and implement resolutions by using discretion and judgement
• Work within the team and carry out the same operational roles, but take on additional ‘team leader' responsibilities such as motivating, praising, empowering, guiding, resolving conflicts, setting (team) goals, evaluating team progress and taking corrective actions to deliver expected team results when necessary
• Support Guest Operations Manager in interviewing and selecting Front Office Supervisors and Hosts
• On-board, supervise Front Office Supervisors and Hosts
• Support Guest Operations Manager in scheduling the Front Office team.
• Organise and provide regular Front Office training (incl. Systems) for all F&B Guest Service Agents
• Provide a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential
• Ensure that all Front Office Team Members understand the purpose of their role and are equipped with the training and tools required to deliver great brand-specific guest experiences
• Ensure all Front Office team members are willing to roll up their sleeves and help with F&B service or Housekeeping during busy periods and as required – make sure you are willing to do the same too!
• Monitor Guest Feedback (SALT; Social Reviews) and initiate corrective actions immediately
• Plan and conduct training on how to enrol Hilton Honors members, and motivate team members to meet the enrolment target
• Plan and coordinate TM tasks and monitor the quantitative and qualitative output of your team
• Coach Supervisors and ensure they are assigned to their Team Members and champion responsibilities as required every 6 months
• Update the Guest Operations Manager (in regular team meetings) on the performance and progress of Supervisor ‘coachees’ and suggest development opportunities for them in the coming months. Team Leaders are responsible for the on-boarding of coachees, and execution of agreed development or performance improvement actions
• Oversee all front office systems, room reservations, and supplies inventory as well as night audit systems
• Ensure compliance with brand standards to achieve consistently high quality guest service during all Front Office shifts, living up to the brand at all times
• Ensure that all Front Office labour costs are flexed according to levels of demand / activity, and that effective cost controls are in place
• Hold pre and post shift briefs with the Front Office team and ensure learning is applied during the next shift.
• Support the overall management of the hotel by establishing effective working relationships with all other departments, ensuring a high level of cross departmental collaboration
• Assist with other departments, as necessary

What are we looking for?

Front Office Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A degree or diploma in Hotel Management or equivalent
• A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team